Operations Report Union Square Business Improvement District

May 2019

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A Senator’s Thank You San Francisco hosted the 2019 California Democratic Party convention, May 31 through June 2. Presidential hopefuls on the campaign trail made their way through Moscone Center as well as locations throughout the Union Square Business Improvement District. Additional clean and safe services were provided during the event. Senator and presidential hopeful Elizabeth Warren was gracious enough in taking a photo with our Operations Supervisor Freddie Anderson during the event, and thanked the USBID ambassador team for keeping a clean and safe downtown. Safety Training May’s clean and safe focus was improving ambassador visibility throughout the district as well as addressing the increased quality of life issues that inevitably trend up as summer begins to near. Ambassador staff was accompanied by our management team during their regular daily routines as training was provided to ensure company polices as well as safety procedures were being followed during their day to day engagements.

Hazardous Needle Disposal Union Square Business Improvement District utilizes the 6th Street Needle Exchange Foundation to safely dispose of needles collected throughout the BID. Clean and Safe ambassadors, along with DST, collect needles throughout the day and turn these needles in at the end of their shift for disposal. We were able to dispose of over 1,100 needles in the month of May. The 6th Street Needle Exchange also provides our team with needle containers, safety tongs, and needle buckets.

DPW Community Cleanup Day Members of the Union Square Business Improvement District as well as Block by Block joined DPW during their Community Clean Team District 3 cleanup day on May 25th. USBID staff along with Block by Block volunteered in cleaning and providing landscaping services to the area around Coit Tower. Community Clean Team is San Francisco Public Works’ longest-running and largest volunteer program that keeps San Francisco beautiful through landscaping and gardening projects, graffiti removal and litter cleanup in our neighborhoods. Community Clean Team, in partnership with the Giant Sweep anti-litter campaign, is always looking for volunteers to keep our city clean and green in 2019. Union Square Art + Wine Walk The Union Square Business Improvement District hosted the 2019 Art and Wine Walk event which included district businesses offering wine tasting and food samples. Attendees received a wine glass and map outlining participating locations throughout the USBID. This wonderful event is just one of many yearly events hosted by the Union square Business Improvement District to meet the goal of enhancing and promoting the Union Square neighborhood experience.

Overview

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2018 2019 Narrative

2,442 2,281 Hospitality Interactions: Decreased by 7%. Totals remain consistent. Our clean and safe team continues to do an incredible job providing directions as needed.

1,341 3,044

Graffiti Removal: Increased 126%. As we continue to see an increase in graffiti throughout the Union Square Business Improvement District our clean and safe team has been advised to keep an eye out for graffiti vandals. The hope is to identify individuals involved in the vandalism of city or private property and forward this information to SFPD's graffiti task force department for resolution. May's graffiti stats recorded an increase of sticker removals by 258 incident, and paint out's increased by 1,445 incidents.

49,100 46,775

USBID Ambassador and DST Litter Removal Total (x10): There was a decrease in litter removal by 93 bags which equals 2,325lbs of trash. This could be contributed to a slight decrease in staffing levels during the month of May.

2,054 1,916

Cleaning Requests: Decreased 7%. Totals remain consistent. Hazardous waste decreased by 171 incidents. Overflowing trashcans decreased by 30 incidents. Scrub requests also decreased by 37 incidents while Sweep requests increased by 100 incidents.

3,448 4,691

Quality of Life Calls: Increased by 36%. May stats recorded notable increases in most categories that make-up the Quality of Life statistics with a few decreases to note. Aggressive Panhandling increased by 102 incidents. Non-compliant sit/lies increased by 309 incidents. Compliant sit/lies increased by 499 incidents. Mentally Disturbed increased by 147 incidents. No Trespassing MPC 25 increased by 279 incidents. Noise complaints decreased by 2 incidents. Drunk and Disorderly decreased by 125 incidents, and Illegal Vending decreased by 30 incidents. A special thank you to SFPD Union Square Foot Beat officers as well as our clean and safe team for their continued effort to provide a clean and safe USBID.

822 1078

10B Incidents: Increased by 31% in May. According to the 10B end of shift report there was an increase in Aggressive Panhandling by 73 incidents. Indecent Exposure increased by 12 incidents. Public Intoxication increased by 21 incidents. Noise Violation/Disturbing the peace increased by 38 incidents. Illegal Narcotics increased by 22 incidents. Shop lifting decreased by 10 incidents.

0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 5,000

10B Incidents

Quality of Life Incidents

Cleaning Requests (Total)

Litter Removal (x10)

Graffiti Removal

Hospitality Interactions

Dashboard

2019

2018

Charted Statistics

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2000

3000

4000

5000

6000

7000

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Worked vs. Contracted Hours

Contracted

Worked

32 54 107 45 56 62 50 76 63 70 71 122

866 806 636

420 436575 517

588510

794

512

711

J U N J U L A U G S E P O C T N O V D E C J A N F E B M A R A P R M A Y

Calls for Service by type

Calls for Service (email) Calls for Service (phone)

4691

0

1000

2000

3000

4000

5000

6000

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Quality of Life Incidents

2281

0

500

1000

1500

2000

2500

3000

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Directions Provided

3044

0

500

1000

1500

2000

2500

3000

3500

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Graffiti Removed

1078

0

200

400

600

800

1000

1200

1400

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

10B Incidents

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0

10000

20000

30000

40000

50000

60000

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

USBID and DST Litter Collection Total

DST Trash Collected Litter/Debris/Leaf Weight in pounds

55

42

0

20

40

60

80

100

120

140

160

180

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Security Camera Metrics for 2019

Total Footage Requests

SFPD Only

Internal Requests

0

0

2

4

6

8

10

12

14

JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

Cameras per Request (Complexity)

8.78

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Past 12 months JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY Totals DST Litter Collected Number of Bags 419 392 394 345 297 134 166 166 127 183 216 302 3,141

DST Syringes Removed 392 453 341 287 252 122 223 139 52 116 195 206 2,778

Directions - Cleaning Ambassadors 1033 591 709 902 684 777 1152 1210 1184 743 882 909 10,776

Directions - Hospitality Ambassadors 409 0 0 1009 982 688 806 528 788 664 689 790 7,353

Directions - Safety Ambassadors 474 374 1124 860 683 592 547 400 392 569 752 582 7,349

Drunk and Disorderly 477 294 515 456 370 430 375 386 302 427 323 281 4,636

Graffiti Removed - Total 1283 591 1049 1366 1370 1469 1450 1744 1774 3302 2832 3044 21,274

Hazardous Waste Clean-up (human) 969 611 749 948 845 753 930 1086 848 963 783 912 10,397

Illegal Vending - Observed 28 9 2 7 8 34 167 48 35 42 32 13 425

Litter/Debris/Leaf Number of Bags 1491 1361 1401 1486 1249 1661 1798 1983 1634 1883 1563 1569 19,079

Litter/Debris/Leaf Weight in pounds 37275 34025 35025 37150 31225 41525 44950 49575 40850 47075 39075 39225 476,975

Mentally Disturbed 545 363 675 595 552 607 554 680 460 625 619 651 6,926

Noise Complaints (Amplified Sound) 18 13 19 23 37 36 24 15 5 7 20 14 231

Overflowing Trashcans Leveled 359 146 250 338 334 476 507 694 442 428 316 368 4,658

Panhandling - Aggressive 15 15 46 35 49 56 70 171 74 74 77 112 794

Safety Escorts 14 4 3 12 17 16 14 3 6 0 9 14 112

Safety Hazards - Needles 272 190 404 724 923 815 1078 1447 906 739 801 1155 9,454

Scrub Requests 211 124 83 127 143 188 162 249 191 224 228 276 2,206

Sit/Lie/Sleep Non-Comply, Police Notified 239 242 477 542 486 412 618 820 609 792 766 674 6,677

Sit/Lie/Sleep; Comply 1222 947 2034 1780 1852 1319 1392 1485 1214 1706 1629 1906 18,486

Sweep Requests 202 108 135 228 218 391 465 391 299 367 298 360 3,462

Trespass/25 MPC 659 486 1090 963 976 927 1012 870 937 1232 1108 1040 11,300

Statistics and Data

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Highlights

May Ambassador Awards

Calvin May III was chosen as Block by Block’s ambassador of the month for May. Calvin started as a cleaning ambassador in October of 2018 and has continued to impress everyone with his professional demeanor and uncompromising work ethic. In a short period of time Calvin has proven to be a team player as well as a valued asset to our Block by Block team. Great job Calvin!

DPW Safety Cone/A-Frame Pick-Up One of the many challenges we face in addition to debris and cardboard on our sidewalks is the multitude of unsightly and potentially dangerous abandoned A-Frames and safety cones. During the month of May, we recorded an increase in abandoned safety cones and A-Frames possibly due to all the recent construction in the USBID. Our ambassador team collected approximately 70 abandoned safety cones and 55 A-Frames. We were able to coordinate with DPW for a pick-up of these items.

May Painting Projects May was a busy month for painting projects

throughout the Union Square Business

Improvement District. Along with graffiti paint

outs we also take time to complete touch ups on

city receptacles throughout the district. This

month Operations Supervisor Freddie Anderson

included our district fire hydrants. The fire

hydrant painting project began on Powell and

will be working its way throughout the district

during the upcoming months.

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May 2019 Report Hours Contributed: 648 Debris Removed: 7,550 lbs Needles Removed: 206 Employed: 0 Housed: 0 July 2018-May 2019 Hours: 5,260 July 2018-May 2019 Debris: 68,050 lbs July 2018-May 2019 Needles: 2,386 July 2018-May 2019 Employed: 9

Some Union Square Team Members out working hard! July 2018-May 2019 Housed: 2

Narrative:

Downtown Streets Team is very glad to be working both in the morning and afternoon, which began at the beginning of May! Our Lead-in-Training, James, used to work in the afternoon shift before it ended earlier this year, and he was thrilled to have it back and start up as the Lead. James has done a phenomenal job upon his completion of Code Tenderloin. He has been able to apply many of the skills he learned through their Job Readiness Program. A guy who barely got in front of the crowd at our Success Meeting now speaks and promotes our program to the new folks entering and motivates them to want to join not only DST but the Union Square Team! It is very exciting to see the growth & transformation since he began with us just last year. He is currently looking for employment, especially in the culinary field. Shara, his Employment Specialist, is hard at work to find him the best opportunity. Another Team Member that has joined Union Square is J.S. who transferred to this Team from a separate district. While he faces his personal challenges, he works closely with his Case Manager, Jeff Dean, to overcome many of those. A large success is that J.S. has made the decision to quit abusing heroine but has not been able to see a reliable doctor—even for serious medical issues. Thankfully, Jeff was able to help J.S. got enrolled with Health Right 360, and he is able to see a doctor when needed & on the same day. We hope that J.S. is successful with his goal of quitting and are happy to be here by his side to ensure this is met! Andry Barone, our Outreach Specialist, has been in Union Square every week this month. She has been consistently meeting with two individuals, Rick & Nathan. She and Rick have been meeting regularly to work on housing applications and other basic needs, such as e-mail access, which holds all his vital documents. Unfortunately, Rick has been dealing with severe health issues as he’s unable to eat much due to not having teeth. Andry has worked to also enroll him in Health Right 360, and he is on the pathway to getting new dentures, which, in turn, will help increase his quality of life quite substantially! Partnering with this wonderful program has definitely helped our Team Members and folks out in Union Square!

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May 2019

2018-2019 Oct '18

Nov '18

Dec '18

Jan '19

Feb ‘19

Mar ‘19

April ‘19

May ‘19 Total:

Hours of Outreach 9.5 17 10 16 16 16 16 19 119.5 Messages Recorded 3 6 6 6 1 2 3 6 33 Messages Delivered 1 5 2 4 1 2 1 2 18 Reunions 1 2 2 1 1 1 1 1 10 Positive Outcomes 1 2 2 1 1 0 2 1 10

Narrative Summary: In addition to our regularly scheduled outreach this month, Miracle Messages also did three volunteer outreach events (with Twitter volunteers, Westfield Mall volunteers, and independent volunteers) which included canvassing the BID. We also piloted our “Miracle Messages Phone Booth” at the information kiosk at Powell and Market. The pilot seemed promising--three people experiencing homelessness came to the booth to ask for help reconnecting with loved ones. Since none of them knew how to reach their loved ones, they submitted cases to Miracle Messages. Those cases are currently in progress. The USBID’s collaboration with Miracle Messages was featured on ABC7 news this month: https://abc7ne.ws/2Xc5fPs

Story of the Month: We met Joe Plamondon on a volunteer outreach walk in front of Westfield mall. He told us that he had been disconnected from his sister, Anna, for 40 years. A Miracle Messages volunteer was able to locate Anna in Dawson Creek, Canada, and deliver the message. She was happy to hear from Joe. Joe was very excited to have his sister's number--he wept and said there is so much he wants to talk to her about. Doris: Doris’ search for her son Brandon was featured on ABC7 this month. Our volunteer has located Doris' son Brandon, in a group home for Developmentally Disabled adults in San Mateo County. He has a Care Manager through the Golden Gate Regional Center.

The volunteer also spoke with Doris' former father-in-law, Ken Rolandelli. He lives in Redwood City; he saw the ABC news segment on her. He was quite empathetic towards Doris' situation and applauds the work that MM is doing. He confirmed that Brandon is in a group home. He believes that Brandon would welcome the chance to speak with and possibly see his mother. He noted however that Brandon is very "emotionally fragile" and is concerned about the impact of this on Brandon.

Given Brandon’s emotional state, it is not yet clear whether we will be able to reconnect them, and for the time being, we are not planning to do a follow up interview with ABC7. However, it is possible that Doris' daughter might be willing to be interviewed and filmed reuniting and visiting with her mom. Update: David Wylan’s case is still in progress. In April, we reported that David Wylan’s loved ones were open to reconnecting, and that he has a small inheritance awaiting him. We have not been able to find David since that time; however, our volunteer reached out to SF HOT and found out that he has worked with a caseworker in the past. They have asked that we keep the case open while they try to get ahold of Mr. Wylan.

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Before After

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Notable Before and After Photos

2 GRANT AVENUE

CAMPTON PLACE

153 MAIDEN LANE