operational serv pdf - Find The Needlepdfs.findtheneedle.co.uk/13005..pdfoperational services defining excellence in global networksolutions network design, implementation and support

operational services

www.greenwoodscomms.com

defining excellence in global network solutions

network design, implementationand support capabilities

defining excellence inglobal network solutions

Introduction p3-6

Greenwoods Communications is the UKs

leading provider of multi-vendor solutions for

those involved in the communications market.

Quality / Health & Safety p7-8

The importance of quality / Health & Safety

to Greenwoods and our customers.

Operational ServicesOverview p9-10

At a glance capabilities and where we work.

Planning, Design & Construction p11-12

Planning and designing switch site layouts

and construction of underfloor and overhead

frameworks.

Project Management p13-14

Project management and project support,

central to our operational services.

Project & Resource Management Systems p15-16

Advanced software to manage both project and

installation resources and tool management services.

Wireless p17-18

Wireless installation and rigging services.

Fibre p19-20

Turnkey fibre services covering product supply,

network design, installation and test and commissioning.

Structured Cabling p21-22

Implementation of high speed LAN / WAN environments.

Customer PremisesEquipment Installation p23-24

The ability to manage customer premises

equipment installations on behalf of carriers.

Network Operations p25-26

Cost savings delivered through ongoing network

operations and traffic migration services.

Test & Commissioning p27-28

Multi-vendor test and commissioning services,

network rationalisation and high-end technical support.

Street & Trackside Solutions p29-30

A full range of services for street and trackside

cabinet solutions.

Training p31-32

An in-house replica switch room ensures our

engineers are trained to the highest standards

and provides tailor-made courses for customers.

Summary p33

3

Greenwoods Communications is the UK’s leading independentprovider of multi-vendor solutions for those involved in thecommunications market.

The company supplies the major OEMs, network

operators, mobile operators and cable TV companies

with a complete range of modular services. This

includes the supply of over 20,000 products, outsourcing

of procurement and logistics, custom design,

manufacture, network installation and de-installation.

Greenwoods was founded in 1989 and as a direct result

of continually satisfying our customers, the business has

continued to develop. Greenwoods Communications

operations have expanded in both scope and depth, evolving

in response to the changing market. The companys

headquarters are based in Birmingham, UK, with a regional

facility in Frankfurt, Germany and we now employ 500 people.

Greenwoods Communications main market is the UK.

However, business continues to grow across Europe,

the US, the Middle East and in the Far East. A large part

of this is due to the company’s increasing range of

multi-vendor operational services, designed to meet

the changing needs of our customers with the

highest quality work. Installation services cover a wide

range of applications based around network operators

switch and POP (Point-of-Presence) sites. Often global

telecom operators will use Greenwoods services in the

UK or Europe and then request them elsewhere in the

world, ensuring consistency of work.

introduction

www.greenwoodscomms.com [email protected]

4

The following operational services brochure

provides an outline of the services available as part

of Greenwoods Communications’ multi-vendor

solutions portfolio.

Our portfolio is made up of the following components:

productscopper, fibre, data, test equipment,

racks / cabinets, steelwork, tools,

consumables managed servicesmaterials management, logistics,

outsourcing, manufacturing, pre-fit,

assembly, screen and test,

inventory management, resource

management, staging

operational servicesproject management, CAD design,

copper / fibre / data field installation,

customer premises installation,

rigging, site construction, power,

test and commissioning, street and

trackside solutions, training

Our services are designed to enable you to select

individual modules that best suit your organisations

requirements from a one-off install to the turnkey

supply of materials, project management, logistics,

labour and skilled engineers for new site builds

across the globe.

introduction

At Greenwoods, people are absolutely

fundamental to our success and steps are

taken to ensure the workforce is constantly

developing. This has resulted in a highly

motivated workforce with a low staff

turnover and ensures that our people are

both immersed in the companys culture

and have a great understanding of the needs

of our customers.

Greenwoods Communications began field installation

work during the deregulation of the telecom market in

the early 1990s. Even then, it was our goal to provide

customers with a turnkey service using engineers of

the highest calibre.

As network operators continue to invest in the latest

technologies in order to deliver new services to their

customers, they require partners who can offer first

class engineering services and understand a multitude

of OEM technologies. Many carriers have realised that

building networks is not their core business and want

to concentrate their resources on delivering services.

Delivering end-to-end network build and roll-out solutions

is Greenwoods core business, and many have discovered

how we can seamlessly add value to their organisation.

...many have discovered how we can seamlessly addvalue to their organisation.

introduction


6

We now employ in excess of 300 certified engineers

and technicians and provide a portfolio of services

unrivalled in their scope. The need to keep up-to-date

with market developments in supporting customers

is fully recognised. Our installation teams skills are

continually updated at our in-house training facilities

in the latest standards and practices and by external

sources in the latest vendor equipment. This results

in a great depth of knowledge across the entire

operation and multi-vendor capability. Our reputation

for expertise and professionalism results from this

commitment to training and our high standard of

workmanship is recognised throughout the industry.

Greenwoods Communications now provides multi-vendor

installation services to network operators and OEMs

across Europe. Installation projects for major global

carriers have seen us working on networks not only

throughout Europe but also in Japan, Taiwan, South

Korea, Hong Kong, China, Egypt, Argentina, Australia,

Pakistan and the United States. Our commitment to

achieving timescales and dedication to customer

satisfaction is paramount and is reflected in all that we do.

quality

7

Quality is deemed of the highest importance when

working on-site. All engineers and field based

personnel go through an initial two week training

course, where they learn the fundamental quality

considerations and specific skills.

Site work is carefully inspected by team leaders on

project completion and strict checklists are followed.

For example: checks are carried out on cabling, label

identification, power, site clearance, sharp edge

elimination, cut floor tiles are edged and thorough

inspections are carried out to ensure no damage has

been caused. Following this, a report will be handed

over to the customer for final sign-off. Also where

required, a quality certified engineer will attend site

to conduct risk assessment, provide supervision and

final quality site analysis.

Greenwoods Communications takes quality extremely

seriously. It is our policy to work to the highest standards,

both internally and externally, in an effort to provide total

customer satisfaction. The company has adopted a

strategic quality management system and encourages

a quality philosophy to permeate the fabric of the firm.

Greenwoods achieved third party accreditation to

BS EN ISO 9002 in July 1995 and we have actively

striven for continuous ongoing improvements since this

time. The companys senior management team

continuously monitors our documented system, in-line

with best working practices and is always looking to

improve our internal systems and procedures to provide

greater benefits for our customers.

As a result of these ongoing improvements we were

rewarded with upgraded accreditation to BS EN ISO

9000:2000 in October 2002.

...we were rewarded with upgradedaccreditation to BS EN ISO 9000:2000...

health & safety


8

Health and Safety is important to all. Greenwoods

ensures that all employees are trained in, and aware

of, all relevant Health and Safety systems and work

procedures, including CDM regulations.

For companies that regularly work in field based and

often hazardous environments, Health and Safety is of

paramount concern. Greenwoods Communications takes

every necessary step to ensure our employees,

contractors and customers are not put at risk. Our internal

Health and Safety team ensures all site based engineers

and installation technicians are trained in the latest Health

and Safety practices. Our internal team are NEBOSH

(National Examination Board in Occupational Safety and

Health) and RoSPA (Royal Society for the Prevention of

Accidents) certified.

Engineers and technicians who are required to work in

specialist areas receive additional training to ensure they

work within the strictest Health and Safety guidelines.

For example:

Working at heights

Working in confined spaces

Electrical safety

Personal Track Safety (PTS)

Manual handling

Working with dangerous substances

Customers can feel confident in knowing that

Greenwoods employees will always be working to

the highest standards, both in the quality of their

work and in following safe working practices.

...specialist areas receive additionaltraining to ensure they work within thestrictest Health and Safety guidelines.

operational services overview

9

Capabilities at a glance

Project management expertise and advanced resource allocation systems

Site survey

Site design and construction

Pre-site rack build and installation

Fibre installation, splicing and testing

120 / 75Ω cabling and DDF systems

Structured cabling installation LAN / WAN solutions

Installation of all cable management systems (trunking, tray work, etc)

Rigging and wireless solutions

Power DC / AC (16th Edition Engineers)

Mechanical and electrical building services

e.g. fire protection, heat management systems, alarms, generators

Network fingerprinting

On-site testing and commissioning

Customer premises equipment installation

Street cabinet installations

Network implementation, configuration and optimisation

De-installation and network rationalisation

operational services overview


10

Network technologies

2G / 2.5G / 3G

ATM

DCN

DWDM / WDM / CWDM

Frame Relay

Gigabit Ethernet

GPRS

GSM

IP / VoIP

MPLS

PDH

Radio

RF

SDH

UMTS

XDSL (e.g. ADSL / SDSL /HDSL / VDSL)

We have experience in working with the following OEM equipment and technologies and have carried out

installation work on the networks of the listed carriers:

OEM equipment

Alcatel

Ciena

Cisco Systems

Clarent

ECI Telecom

Eltek

Emerson

Ericsson

Fujitsu

Juniper Networks

Lucent Technologies

Marconi

NEC

Nokia

Nortel Networks

Oscilloquartz

Power-One

SIAE

Siemens

Sycamore Networks

Tellabs

Carriers

186K

Belgacom

Cable & Wireless

Colt Telecom

Eircom

Energis

Fibernet

FLAG Telecom

Global Crossing

Interoute

Kingston Communications

NTL

Orange

Telewest

Thus

T-Mobile

Vodafone

Where we work

Switch / transmission /

POP (Point Of Presence) / exchange sites

External nodes

Mobile base stations and masts

Internal rooms

Customer premises

Marine landing stations

Colocation / hosting sites and ISPs (Internet

Service Providers)

Street and trackside cabinets, rooms and REBs

Repeater sites

LAN / WAN environments

Call centres

planning, design & construction

11

Site design and construction is an important part of

maximising network environments for efficiency,

effective operation and to provide a stable foundation

for network growth.

Greenwoods Communications works with carriers to

plan and design switch site layouts and construct

underfloor and overhead frameworks in network

rooms, prior to installation of the physical networking

equipment. Our capabilities are as follows:

Site layout / framework design for customer approval

º Design of underfloor tray work

º Floor level layout

º Overhead steelwork, including cable and fibre

management systems

Design of prototype sites

3D modelling where required

Ability to work with any format of CAD package

Cross-sectional drawings of superstructure

to assist visualisation

Bill of materials calculation following design

determine exactly what consumables required

to assemble superstructure

Design of customised cabinets

As-built drawings following construction completion

Design

Working with the customer, we have the capability to plan and design the layout of the entire switch room. Using the

latest CAD packages, our design team work on internal layouts of new buildings and on existing network rooms.

Designs are produced to maximise the efficiency of any network architecture and we plan the integration of networking

equipment with the mechanical and electrical elements of the building (e.g. fire suppression systems, air conditioning

and power equipment).

Working with the customer, we have the capability to plan and design the layout ofthe entire switch room.

planning, design & construction


12

Construction

Customer requirement analysis

Site survey and risk assessment

Health and Safety assessment and compliance

Where necessary, practical recommendations will

be identified and reported to improve infrastructure

Steel framework infrastructure construction

Site modifications

Installation of cable management systems fibre

management, basket mesh, power management,

steel trays (underfloor / overhead)

All types of racks / cabinets can be installed ready

for equipment and cabling e.g. ETSI, 19", 23",

TEP-IE, MEP, ODF, DDF, MDF

DC power connections

As-built drawings and documentation

project management

13

Greenwoods Communications has gained extensive expertise in the field of network installations, with over

a decade of experience in working with carriers across the globe.

Method statements

Health and Safety procedures

Work permits

Site access

Supply required materials

Project management

Our installations operation is tightly co-ordinated by an

experienced project management group. This team

understands the factors that are important to the customers

they deal with namely a cost effective service of the

highest quality, delivered within set time scales. Many of

our project managers have joined us from carriers or

OEMs, where they have past experience in similar roles.

Our expertise in project management means that you

can feel confident in handing over turnkey projects to

Greenwoods. From sourcing required materials for an

installation project to a total turnkey service, Greenwoods

can co-ordinate entire network build projects.

Transport of equipment and materials

Registration with Network Management Centres

Test and commissioning

Certification DC / AC, test certificates for fibre,

cable, verification of testing, as-built information

Site clearance

Our project management services cover materials

sourcing, installation of copper / fibre / data networks, site

design, construction, mechanical and electrical building

services (e.g. power, air conditioning), base station

build and roll-out, logistics, network implementation,

de-installation and network rationalisation. We also

have a great deal of experience in managing OEM

equipment as it is supplied into the network. You

can turn to Greenwoods for a service as extensive as

you require and can concentrate your efforts on other

areas of your business in the knowledge that we will

be concentrating our efforts on meeting your needs.

Our installations operation is tightly co-ordinated by an experienced projectmanagement group.

To ensure site work is as comprehensive as possible, we cover the following considerations:

project management


14

Project support

Our project support team is dedicated to ensuring projects

run smoothly and on time. Covering activities such as site

surveys, site supervision, clerk-of-works activity and site

audits, they provide an additional resource to the project

management team. Although the project support and

project management teams work closely on a day-to-day

basis, project support is entirely separate and is primarily

concerned with problem prevention. If a problem is

identified during an installation project, this team is

dedicated to resolving it as quickly as possible. Having no

other commitments means that they will react immediately.

Project Management Systems

Greenwoods has made continued and significant investment in software to manage both projects and

installation resources. Developed in-house, it has the flexibility to meet the needs of our customers.

project & resource management systems


16

Shiva This system is at the heart of all project work.

Tracking any job from enquiry stage to completion, Shiva

provides visibility of any project’s status at the click

of a button. This enables us to stay one step ahead at

all times and to meet customer requirements. The system

automatically runs checks to ensure that materials, labour

and transport are scheduled and resourced as required.

Finally, a comprehensive reporting function is available

within the system to provide customers with detailed

project analysis.

CommSite Central This database has been built up

over time to provide information on network sites, for

example address, telephone numbers, directions, site

considerations, access arrangements and any country

specific information. This system helps eliminate site

access problems.

Resource Master Directly linked to Shiva, is our

resource management system. Where Shiva adds

visibility and control to project management, Resource

Master enables us to manage our manpower. Holding

details on the skills of every installation engineer and

technician, our resource team can easily match job

requirements to engineers capabilities.

Individual engineers skills are recorded to form an overall

skills matrix. This is used to assign the appropriate people

to each specific element of a given project, e.g. power,

PTS and commissioning certified engineers.

The combination of these systems gives us total

visibility, control and accurate information with

which to manage customer projects. You can feel

absolutely confident that we will meet your

deadlines with the highest quality workmanship.

You can feel absolutely confident that we will meet your deadlines with the highestquality workmanship.

Tool management

All tooling requiring calibration or safety tests are in a

managed database, ensuring we comply with both safety

and quality requirements at all times.

We also offer this service to our customers as a

managed tooling solution.

wireless services

Greenwoods has gained great expertise in the mobile networks market...

wireless services


Greenwoods has gained great expertise in the mobile networks market, supplying the major mobile operators

with a wide range of products and services and is now working on the next generation of mobile network

technology. Our wireless installation services are designed to assist mobile operators with tight deployment

requirements. We are able to provide the following range of services for the wireless market:

Project management of site build

Site surveys

Mobile base stations design and configuration

of cabinets including:

º Thermal management air conditioning

º Noise emissions

º AC / DC power

º Signal cabling

º Alarm functions

º Installation of multiplex equipment

º Commissioning

Network upgrades, de-installation and redeployment

of equipment

Installation and commissioning of radio

Traditional equipment cabin provide cabin and

fit-out equipment

Flat pack equipment cabins provide and assemble

Internal communications room design and

installation of internal room network architecture

and electrical / mechanical requirements

Logistics support co-ordination and delivery

of cabins

Ground clearance and maintenance of base station /

internal sites

Fabrication, interface steelwork, tower strengthening

and site extension

Rigging Services

Microwave links installation, configuration and

line of sight

Lightning protection installation of lightning

protection equipment

Antenna installation e.g. UHF, microwave, cellular

Rooftop steel fabrications, tower erection, edge

protection and earthing

18

...highly skilled staff in both fibre products and fibre network installation.

fibre optic capabilities


20

We have invested heavily in a fibre optics facility at

our premises in Birmingham and have acquired

highly skilled staff in both fibre products and fibre

network installation. Our engineers are trained to

the highest standards and our working practices

include BS 7718 (installation of fibre optic cabling)

and BS EN 50173 (information technology – generic

cabling systems).

In-house fibre facility

The latest machinery has been added to ensure that

we produce goods efficiently and of high quality. Our

in-house fibre capabilities incorporate:

Auto cable stripping equipment

Insertion and return loss testing

Microscopes

Latest specification interferometer equipment

Stringent quality control all individual fibre

assemblies tested and logged

Fibre installation services

Greenwoods provides complete project management,

installation and test solutions to meet demand for fibre

networks to support telecom and data infrastructures such

as fast Gigabit Ethernet, ATM, DWDM, SONET, SDH,

ADSL and VoIP.

Site survey and specification of products and services

Fibre network design including loss budget assessment

Project management of fibre installation

Engineers trained in Greenwoods replica switch room

to highest standards and City & Guilds approved

Fusion splicing / ILM (Insertion Loss Measurement)

testing / OTDR (Optical Time Domain Reflectometer)

testing

LAN / WAN premises cabling

Installation and termination of external fibre

optic networks

Maintenance of existing internal and external

fibre networks, 24 x 7 x 365

Fault finding / diagnosis

Polarisation Mode Dispersion (PMD) and

Chromatic Dispersion testing provide full

fingerprint of the fibre optic infrastructure

structured cabling

21

The high-speed transfer of data around buildings, through cities, across countries and around the world is

now of vital importance to businesses. Data traffic is rapidly overtaking voice traffic, both on fixed and

wireless networks.

A structured cabling system provides via copper and / or fibre cabling infrastructure a network capable of carrying

voice, data and video traffic around a business premises. It is a critical investment both in the short-term and to support

a companys long-term goals. Not every new technology will be of benefit to all companies and it is important to choose

a technology that will meet the requirements of your business today and the foreseeable future.

Greenwoods Communications is able to act as data installation partners, assisting in the design of networks and the

choice of technologies, providing:

Design, consultancy and installation of enterprise and

core networks

Ability to troubleshoot problems on existing network

Installation of Category 5 / 5e / 6 / 7 and fibre

networks to cater for todays technologies such as

Gigabit Ethernet

Implementation of high speed LAN / WAN environments

Wireless networking

Solutions tailor-made for business critical networks

Vendor independent solutions structured cabling

and network hardware chosen to suit individual

customer projects

Large stockholding and logistical support

Wide experience of various active equipment,

including Avaya, Cisco, HP and Juniper Networks

Greenwoods Communications offers the following data network installation solutions:

Consultancy

We work with clients to understand business objectives

and propose IT network solutions geared to fit the

business direction of our customers. We have the ability

to provide expert technical help and can advise on

future technologies and the best solutions for individual

client needs.

Surveys

Greenwoods has the expertise to conduct structured

cabling surveys on a multitude of sites, whether new

greenfield sites or in existing buildings. We work with our

clients during site surveys in order to understand specific

requirements prior to producing system designs.

Network Design and Structured Cabling

Experienced in-house network and cabling designers are

employed to use the latest technologies such as CAD, for

network design and to provide expertise in all cabling

practices and standards.

Roll-out Projects

Greenwoods has the capability to provide a total turnkey

installation service to implement a complete LAN / WAN

environment. Project management is at the heart of this

service and we are skilled in working to strict timescales

and within budget. Our qualified UK engineering coverage

means we can provide a flexible service and can work on

various sites in parallel.

structured cabling


22

Comprehensive Support Services

Where required, we will work with a clients IT department

to plan and execute moves and changes to voice and data

connections around an office environment.

Network Health Checks and Audits

A network health check service is available, using the

latest diagnostic equipment to ensure your network is

performing as expected. Checks can be performed for

network bottlenecks and errors and to validate existing

cabling systems. We can also check Category 5e and 6

system conformance to ensure that they are performing

to international standards and can perform tests to ensure

your network will support Gigabit Ethernet applications.

Documentation

Following completion of installations, full documentation

packs are prepared detailing outlet locations, cable runs,

test results, warranty information, patching schedules and

cabinet layouts.

Maintenance and Lifecycle Support

We provide maintenance with guaranteed response times

and our wide engineering coverage enables us to react

quickly to sudden network problems. Where required,

Greenwoods can provide continuous backup to ensure

your business critical systems perform without problems.

...the capability to provide a total turnkey installation service to implement acomplete LAN / WAN environment.

customer premises equipment installation


24

Satisfying customers is our number one goal. Likewise, the carriers we work for consider their customers to

be their primary concern. Satisfaction is based on excellence of service, reliability and technical expertise.

Customer premises installation is a priority as network operators look to maximise their existing infrastructure. Networks

are in place and filling capacity with customer traffic is essential in generating revenue.

Our service includes the project management and the installation of customer premises equipment and integration onto

the carriers network. Using Greenwoods enables operators to streamline their own customer installations operation

and switch on the revenue stream quickly.

Greenwoods works with carriers to provide full turnkey packages wherever possible. In this instance, we are able

to manage the entire customer premises installation process, finally resulting in the provision of a tested fibre link

to support customer traffic (64k voice STM 64). Greenwoods is able to provide:

Full customer premises installation package

one invoice at end of project

Arrangement and supply of required materials

Labour provision

24 / 7 fault call out

Fault diagnosis

Spares stock of network cards

Network architecture design

Method statements

Risk assessments for each site

Test and commissioning expertise

Project management

Logistical support

Health and Safety knowledge

working at heights, confined spaces, etc.

Using Greenwoods enables operators to streamline their own customerinstallations operation and switch on the revenue stream quickly.

network operations

25

All network operators, both fixed and mobile, require an ongoing service of network operations. This

consists of various activities, for example: implementation of new customer circuits, alterations to circuits,

terminations and live traffic outages. Traditionally, carriers have chosen to run this service in-house.

However, Greenwoods has the capability and proven track record to successfully undertake network

operations on behalf of telco’s, delivering cost savings.

...delivering cost savings

network operations


26

Greenwoods has over 70 engineers deployed across the

UK specifically dedicated to network operations. They

are available 24 / 7 and specialise in reacting quickly to

customer needs. Our engineers currently carry out over

10,000 physical network operation tasks per month,

such as installing circuits, testing, card infills and circuit

termination. All tasks are accurately recorded and

itemised billing is produced. Past audits carried out by one

major operator have demonstrated that Greenwoods has

consistently achieved a success rate of over 99%.

Our network operations service offers:

Building of new circuits

Test and commissioning of circuits

Re-routing existing traffic carrying circuits

live traffic outages completed at any time of

day, at pre-arranged times, ensuring minimal

disruption to customers and network

Circuit cancellations

Physical connections and software implementation

at each required network site

Addition of new network cards / swap existing cards

Assistance with revisions of existing network

Provision of technical support

Network migration support

Scheduling all work and required staff

Supervision of third parties working on network sites

Integration and updating of customer databases

Traffic Migration

Greenwoods has experience in both the co-ordination and completion of large scale migration and business critical

projects. We have the expertise to advise, co-ordinate, project manage, provide technical support and oversee

projects from conception to final completion. We have completed numerous large scale migration projects for major

network operators. Examples of projects include:

PDH-SDH migration routing high order PDH

circuits, from existing PDH network to new SDH

network. This enables additional network protection,

improved flexibility, removal of unsupported legacy

equipment and provision of additional space on-site

for further expansion.

PDH-SDH decommissioning decommissioning

and removal of PDH equipment and racks from live

equipment rooms, to enable further expansion of

the network.

ATM / frame relay installation and testing of circuits

to complete connections and enable full interconnection

of network elements.

De-installation investigation and confirmation of

circuits carrying traffic and removal of redundant

circuits to free up network. Recovery of equipment

from customer sites for re-use.

Frame relay passport migration replacement of

various types of cards no longer supported by OEM

within frame relay passport equipment. Cards replaced

carrying live traffic, in some cases requiring new cabling.

Card replacement completed within agreed timescales

to reduce disruption to customers and network.

Test and commissioning services cover the following

technologies and equipment:

PDH / SDH / SONET

WDM / DWDM

Mobile networks MSC, BSC, BTS, microwave,

GSM, GPRS, UMTS

IP routing / Voice over IP (VoIP) / ATM / DSL

technologies routers, switches, DCN, LAN,

WAN and all intermediate systems

Submarine Line Terminating Equipment (SLTE)

GPS timing sources

The test and commissioning department was established to meet the growing need for multi-vendor

installation and commissioning. Greenwoods has acquired the technical resources to provide this service

and is conversant in the use of many OEM technologies.

Greenwoods is trained and accredited to work on the major OEMs equipment. We have worked across Europe,

the US and Asia for a range of global operators and OEMs.

test & commissioning

Software validation and verification

Stand alone testing of network elements

Link testing

Ring testing

Management connectivity via DCC channels

Greenwoods extensive test and commissioning capabilities complement the rest of our operational services, ensuring

that customers receive a total end-to-end network implementation service of the highest quality. Our test and

commissioning capabilities include:

27

Greenwoods’ extensive test and commissioning capabilities complement the restof our operational services...

Commissioning and configuration of routers

and switches

DCN connectivity

Integration of equipment onto Network Operations Centre

Local and remote circuit testing

test & commissioning


28

Network rationalisation

Network rationalisation has become a necessity within the

telecommunications industry, as carriers strive to maximise

their existing networks.

Greenwoods has the capability to de-install and de-

commission equipment (including the migration of all live

traffic) at redundant or low capacity sites, re-installing and

re-commissioning equipment at new sites where demand

is greater. By optimising equipment usage elsewhere in

the network, operators can enjoy substantial cost savings

as the need to buy expensive new routing equipment is

eliminated. Additionally, by using Greenwoods to perform

this service, operators are able to improve network

efficiency without incurring the cost of recruiting or re-

training to acquire the necessary skill sets. In this way,

carriers can concentrate their efforts on the technical

delivery of core services to their customers.

Our expertise in this area assists carriers to

maximise their existing infrastructure, balancing

out network capacity cost effectively and ensuring

a high quality service.

Technical Support

A highly skilled group of engineers are available to troubleshoot problems that may arise on an operators network.

The individuals in this team are trained to the highest level in specific vendor technology. This provides customers

an on demand resource for multi-vendor equipment, vital in times of network disruption, outage, or unknown problem.

street & trackside solutions

29

Street Cabinets

Greenwoods currently undertakes street cabinet work for a number of network operators who require cross-connect,

CATV connections and local loop connections in connecting new customers and making ongoing changes and network

reconfigurations.

Trackside

We have teams of engineers who are trained to work in rail track environments and hold the PTS (Personal Track

Safety) Certificate. Like all our engineers, they are multi-skilled in network technologies but are also trained to the

highest Health and Safety standards and are fully compliant with track safety rules and regulations. We have proven

our ability to work safely and to high standards through previous trackside work we have carried out.

Cabinet design and manufacture

Cabinet configuration in our controlled test and build centre

º DC power installation with battery backup

º Primary wiring

º Cross-connects subscriber connections

º Installation of multiplex equipment

º Design and development of heat management systems,

air conditioning, power, weather protection IP rating and

noise emission

Trackside capabilities include:

Health and Safety at work certified work at heights, electrical

safety and confined space awareness certified. Our internal

man-management systems notify us 3 months before certificates

expire, so we can provide re-training.

Project management site survey, obtaining access permission

from local authority, arranging site closure, planning, safety,

liaising with electricity board

Power engineers available to connect power requirements

Ground preparation and installation of cabinet at local loop

Installation equipment installed, terminate subscribers

Commissioning test and sign off the loop

A full range of services are available to those looking for streetand trackside cabinet solutions

Interconnection

Steelwork

REBs

Installation and testing

Fibre installation and splicing

Run cabling between street

cabinets and trackside cabinets

street & trackside solutions


30

training

31

In recognition of the needs of the communications

industry and the challenges it presents, Greenwoods

training centre was opened to provide up-to-date

training and development for employees and customers

where required. Consisting of a replica switch site, it

enables us to provide first class training in a real life

environment, where there is no risk to a live network.

It also enables us to re-train and increase skills of

staff who are outsourced to us from strategic partners

during particular projects.

Greenwoods realises that at the heart of any company intent on delivering first class services are its

employees. Working with many of the industry’s leading names means that we have to remain at the forefront

of technologies, practices and networking disciplines.

Installation Principles and Practices

Induction / Health and Safety procedures

Installation techniques

Use of terminating tools

Connectors and termination

Cable marking practices

Colour coding

Equipment racks

Common practices and power

Running in cables and fault finding

Cable stitching

Wire / gun wrapping

Structured cabling

º Termination of patch panels / outlets

º Cabling

º Testing

Network equipment principles

º Installation of network equipment

º Cabling

º Test and commissioning

Network operations principles and practices

Fibre

º Splicing

º Testing

º Installation of fibre cables

º Connector terminations

Customer specific training courses can also be tailor-madeto cover areas that are important to your company...

Greenwoods training centre provides a variety of

networking courses through its replica switch rooms

and dedicated teaching rooms. Customer specific

training courses can also be tailor-made to cover areas

that are important to your company, backed by specialist

consultation and technical advice.

training


32

Greenwoods also works with partners to provide

recognised training schemes and qualifications.

Modern apprenticeship scheme in telecommunications

NVQ III in Telecommunications, Customer Services

and Information Technology

Personal Track Safety (PTS) and 16th Edition

Electrical Installation training courses with

approved establishments

City & Guilds Fibre and Copper Installation courses

via approved partners

summary

The communications market is rapidly changing. Change

is everywhere. Businesses must adapt. It is more important

than ever to find strategic partners that companies can

feel confident in working with; partners who can offer

stability, inspire confidence, are driven by quality and who

aspire to excellence.

Greenwoods Communications has acquired an unrivalled level

of expertise in the field of network installations. Working for

major carriers and OEMs throughout the world we understand

the problems faced today and the requirements of tomorrow.

We recognise the need to continuously surpass our customers

expectations of quality and satisfaction and we strive to improve

every facet of what we do.

Our aim is to take problems away from our customers, enabling

them to concentrate on their core business, namely the delivery

of service. Greenwoods works with clients to help them reduce

overheads and gain a competitive lead. By choosing Greenwoods,

you can feel assured that you are in safe hands and that you will

always be our number one priority.

Greenwoods works with clients to help themreduce overheads and gain a competitive lead.

www.greenwoodscomms.com

UK: Jeynes House Highway Point Gorsey Lane Coleshill Birmingham B46 1JU UK

(t): + 44 (0)1675 463131 (f): + 44 (0)1675 464211 [email protected]

Germany: Waldstrasse 23 Geb.B-10 D-63128 Dietzenbach

(t): +49 (06074)407 410 (f): + 49 (06074) 407 412 00 [email protected]

028/1102

Although every effort has been made to ensure the accuracy of information within this brochure, no warranty is given nor is to be implied. The content should not be relied upon and Greenwoods Communications

shall not accept liability for any omissions or errors in the provided information. All photographs, content and artwork © Greenwoods Communications Ltd, November 2002.

UK: Jeynes House Highway Point Gorsey Lane Coleshill Birmingham B46 1JU UK

(t): + 44 (0)1675 463131 (f): + 44 (0)1675 464211 [email protected]

Germany: Waldstrasse 23 Geb.B-10 D-63128 Dietzenbach

(t): +49 (06074)407 410 (f): + 49 (06074) 407 412 00 [email protected]

defining excellence in global network solutions

visit www.greenwoodscomms.com for more information

Documents

operational serv pdf - Find The Needlepdfs.findtheneedle.co.uk/13005..pdfoperational services defining excellence in global networksolutions network design, implementation and support