Keep Them Educated, Entertained and On the Line with NAPA On-Hold Messaging!

Are You 8 SecondS from LoSing A cuStomer?

inSide: Get the Facts that Could Save You $75,000 a Year!

one Small investment in retaining and gaining customers

Advanced Program* – 36 Month Term – Flex Plan ............... $250 Origination Fee + $28/mo. – Purchase .......................................................$1,029Advanced Purchase Renewal Rate – 3 Years (Including Warranty) ............................$299 – 1 Year (Including Warranty) .............................. $125*Night Answer Feature .................................................$144Deluxe Program ...........................................................$769Basic Program** ...........................................................$325 **Additional Tracks ................................................ $10One-Minute Customized Production .............................$50 Please Note: 1, 2, 3 or 4 line non-key system telephones may require the use of a coupler for compatibility. (not included — call for a price quote).

BUSINESS DEVELOPMENT GROUP MEMBERS cALL for A Quote!

NOHMP

For more information or to order, call:Janet greenberg

nAPA on-Hold messaging1-800-831-9132

For a free sample of the messaging your customers could be hearing, check out our website at www.nAPAonHoLd.com. Just use your membership number and ZIP code to log in.

IMPORTANT LEGAL NOTICE – PLEASE READ: NAPA On-Hold messages are copyrighted and they are provided to you with permission - a license from the copyright owner - to use them only at a licensed location while enrolled in the Advanced Program.

3Build Your Business’ image with Subjects that matter to Your customers

image ProductionsEach NAPA AutoCare program segment (mechanical, collision, truck) has its own image production. It speaks of your friendly, trustworthy service and your commitment to customer satisfaction. Plus, it mentions the nationwide warranties, your ASE/I-CAR-certified technicians who work by a strict code of ethics and the importance of routine preventive maintenance.

AdvAnced• State-of-the-art Digital Equipment• Web-based• User-friendly• Hundreds of various 1-minute messages• Allows for frequent message changes• Reinforces national advertising• Ability to add customized productions• Night answer feature available

deLuxe• New digital equipment-high quality audio • 12 eight-minute library productions of your choice • Easy to read LCD display • Plug n’ Play installation• Track changing ability

BASic• Plug-n-play • Track changing ability• Library of 1-minute productions• One track included• Additional tracks available• Static programming

Just one caller hang-up per day adds up to 300 missed sales per year! At an average of

$250 per sale, that equals a loss of

$75,000

Air ConditioningAlignmentAvoiding BreakdownsBelts and HosesBrakesEnvironmentExhaustFiltersGet the Most from Your Vehicle

HolidayImproving Fuel EfficiencyIncreasing Gas MileageLights and ElectricalMaintenance MustsSafety Sales Driver PromotionsSuspensionTech-Tips

TiresTransmissionsTravelTriviaTune-UpUnperformed MaintenanceWarning LightsWhen to ServiceAnd More to Come!

TriviaUnder-Coatings & SealantsAnd More to Come!

Avoiding AccidentsBacking UpBe a Freeway ProBeware of IntersectionsBlind Spots

Exterior MaintenanceFender BendersPaintRecovering from SkidsSelecting a Body Shop

Brake Noise ReductionElectricalEmissions/SafetyEngine Rebuilding/ReplacingFiltration

Over-The-Road WarrantyTrailers and MaintenanceTruck Repair TipsAnd More to Come!

Production Library

three great Program options … So You Can Choose the Perfect Fit!

Why does Your Business Need on-Hold messaging?• 70% of business calls are put on hold• 90% of those hearing silence while on hold will hang up in as few as 8 seconds• 60% of callers who hang up never call back• 72% of callers who hang up will call your competition

nAPA on-Hold messaging for nAPA Autocare members …• Dramatically reduces phone hang-ups• Sells more by exposing customers to your full range of services• Maintains customer loyalty• Increases sales revenue by retaining customers• Creates a professional image