One Perspective of KM

8/19/2019 One Perspective of KM

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One Perspective ofKM

“KM [Knowledge Management]involves blending a company’s

internal and external information and

turning it into actionable knowledgevia a tecnology platform!"

Susan DiMattia and Norman Oder inLibrary Journal, September 15, 1997.



KnowledgeManagement



Where does KM ome !rom"

•

#ehnolog$%n!rastruture, Database, Web,%nter!ae

•&lobali'ationWorld wide mar(ets, North)merian integration

•Demographis)ging population, wor(!oremobilit$, di*ersit$

•+onomisKnowledge eonom$

•

ustomer relations-ualit$•%nrease in in!ormation

Speiali'ation, olume, Order



What is Knowledge"

Knowledge is /usti0ed true belie!.

Knowledge is a uid mi2 o! !ramede2periene,

*alues, onte2tual in!ormation and e2pertinsight that pro*ides a !ramewor( !ore*aluating and inorporating new e2perieneand in!ormation. %t originates and is applied

inthe minds o! (nower3s.

%n organi'ations (nowledge o!ten beomes

embedded not onl$ in douments orrepositories but also in organi'ationalproesses, praties and norms.

Knowledge is in!ormation in ation!



%n the 4usiness World

KM is beoming a big deal6 in industr$.

KM in*ol*es ollaboration, organi'ational

learning, best praties, wor(ow, %management, doument management,ustomer !ous and using datameaning!ull$ 8data mining.

KM re:uires understanding the so!t s(illsneessar$ to wor( with people.



Knowledge Management

ModelsDoumentalist

#ehnologist

;earner < ommuniator



# few $oundation Principles and

%uilding &oncepts

Knowledge %nuenes Suess Knowledge =esides in the >eads o! eople #wo #$pes o! Knowledge

◦ odi0ed

◦ ersonali'ed Knowledge Sharing =e:uires a onduit to

>appen S$stemiall$ #ehnolog$ is the onduit

Knowledge Sharing =e:uires #rust KM embraes both the Knowledge 4ased

organi'ation and the ;earning Organi'ation KM has planned arhitetural !ramewor(s



Knowledge Originates and 'esides inte (eads of People and te )wo)ypes of Knowledge

*xplicit ? (nowledge that is odi0ed,reorded, or atuali'ed into some !ormoutside o! the head◦ 4oo(s, periodials, /ournals, maps, photographs,

audio@reordings◦ Webages, websites, portals

)acit ? Knowledge !rom e2periene andinsight, not in a reorded !orm, but in ourheads, intuition

+ntellectual capital @◦ DoesnAt mean muh unless pa(aged in use!ul

wa$s

◦ tehnolog$ and global en*ironment is rede0ninguse!ul wa$s6



Knowledge 'e,uires &apture-

Organi.ation- #ccess and

/everage O/0 1#2

◦ apture !orm is written,auditor$ or graphialrepresentations

◦ Organi'ation is *ia tableso! ontent, inde2es,lassi0ation s$stemsused b$ publishers,libraries, et

◦ )ess when ph$sialbod$ goes to where the(nowledge is loatedBa

librar$, a ompan$, aresearh laborator$, ashool

◦ #ait (nowledge rarel$tapped

◦ ;e*erage is a sum game

3*1 1#2 ◦ apture !rom is digits in

$berspae◦ Organi'ation *ia

so!tware programsdesigned uponengineering priniples,mathematiale:uations, wordassoiations in$berspae CE7EFG5

◦ )ess where*er the

ph$sial bodies lin( *iaomputers

◦ #ait (nowledge tappedusing man$ diHerenttehnologial tools

◦ ;e*erage is e2ponential,multiples upon multiples



Knowledge 1ork#ctivities

'esult

):uire

)nal$'e

Organ i'e

,od i !$

,ommuniateIt i l i 'e



Knowledge #rcitectures4 +t)akes a /ot 55 te $our Pillars

KM

M U L T I P L E D I S C I P L I N E S

KNOWLEDGE MANAGEMENT

The Architecture of Enterprise Engineering

Systes Engineering Org!ni"!tion De#e$opent Org!ni"!tion %eh!#ior Systes M!n!geent

E-mail

OLAP

Data Warehousing

Search Engines

Decision Support

Process Modeling

Management Tools

Communications

TEC&NOLOG'

TEC&NOLOG'

BPR

- Processes

- Procedures

Metrics

MBO

TM!L

Wor"#lo$

Communications

O(GANI)ATION

O(GANI)ATION

Business Culture

Strategic Planning

- %ision and &oals

Climate

&ro$th

Segmentation

Communications

LEADE(S&IP

LEADE(S&IP

'ntuition

'nno(ation (s)

'n(ention

Learning

Communit*

%irtual Teams

Shared Results

E+change ,orums

Communications

LEA(NING

LEA(NING

Environmental Influences

Social

Political Governmental

Economic

Stankosky, Calabrese, Baldanza, 1999





E-mail

OLAP

Data Warehousing

Search Engines

Decision Support

Process Modeling

Management Tools

Communications

TEC&NOLOG'

TEC&NOLOG'

BPR

- Processes

- Procedures

Metrics

MBO

TM!L

Wor"#lo$

Communications

O(GANI)ATION

O(GANI)ATION

Business Culture

Strategic Planning

- %ision and &oals

Climate

&ro$th

Segmentation

Communications

LEADE(S&IP

LEADE(S&IP

'ntuition

'nno(ation (s)

'n(ention

Learning

Communit*

%irtual Teams

Shared Results

E+change ,orums

Communications

LEA(NING

LEA(NING


Social


Economic






E-mail

OLAP

Data Warehousing

Search Engines

Decision Support

Process Modeling

Management Tools

Communications

TEC&NOLOG'

TEC&NOLOG'

E-mail

OLAP

Data Warehousing

Search Engines

Decision Support

Process Modeling

Management Tools

Communications

TEC&NOLOG'

TEC&NOLOG'

BPR

- Processes

- Procedures

Metrics

MBO

TM!L

Wor"#lo$

Communications

O(GANI)ATION

O(GANI)ATION

BPR

- Processes

- Procedures

Metrics

MBO

TM!L

Wor"#lo$

Communications

O(GANI)ATION

O(GANI)ATION

Business Culture

Strategic Planning

- %ision and &oals

Climate

&ro$th

Segmentation

Communications

LEADE(S&IP

LEADE(S&IP

Business Culture

Strategic Planning

- %ision and &oals

Climate

&ro$th

Segmentation

Communications

LEADE(S&IP

LEADE(S&IP

'ntuition

'nno(ation (s)

'n(ention

Learning

Communit*

%irtual Teams

Shared Results

E+change ,orums

Communications

LEA(NING

LEA(NING

'ntuition

'nno(ation (s)

'n(ention

Learning

Communit*

%irtual Teams

Shared Results

E+change ,orums

Communications

LEA(NING

LEA(NING


Social


Economic




'oots of KnowledgeManagment

KnowledgeManagement

;earningOrgani'ation

4usiness #rans!ormationJ4=, #-M, ulture

%nno*ation

%ntelletual)ssetsEapital

Knowledge@basedS$stems

%n!ormationManagement



KM $ramework for 6uccess

;eadershipStrutures @ ultures @ >= oliies @ isionEnablers

Leversroesses eople Measure@

ment%n!ormation Spae

Foundations L>ardA in!rastruture @ %ntranet, groupware et.LSo!tA @ S(ills, learning,

#ools and #ehni:ues



KM is 3onsense KM is a management onsultant onspira$

Jsearh and replae mar(eting.

KM pratitioners donAt (now what(nowledge6 reall$ is.

KM is the L;earning Organi'ationA rebranded.

KM heerleaders misunderstand tait(nowledge Jolan$iAs sense.

KM is nothing new.



KM is here to sta$

K3O1/*07* +6 /+K* /+7()! Weightless and intangible, it an easil$tra*el the world, enlightening the li*es

o! people e*er$where. et billions o!people still li*e in po*ert$ unneessaril$.Knowledge about how to treat suh asimple ailment as diarrhea has e2isted

!or enturies but millions o! hildrenontinue to die !rom it beause theirparents do not (now how to sa*e them.







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One Perspective of KM