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One Library, One Staff: Innovation and Organizational Culture
Pilar Martinez, CEO
Edmonton Public Library
8/20/2015
LLAMA Thought Leaders Series
August 20, 2015
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EPL Firsts
7
Changing the Culture and
Focusing
8 8/20/2015
Highly Engaged Staff
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EPL Staff
82%
Benchmark
72%
Customer Service Focus
10
EPL Staff
96%
Benchmark
82%
A Simmering Volcano
11
Setting the Stage
EPL’s
Resource
Engine is:
Enhancing
reputation and
relationships
through
stories
EPL is
passionate
about :
serving
people,
helping people
EPL is best at:
sharing through
“free” non-
judgmental,
unfettered access
to ideas and
stories
Hedgehog
Meetings
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To Facilitate Engagement and
More Effective Communication
New Structure for Meetings
Up to Speed Cafés
• Informing
• Fast-Paced
• Humour
• Varied
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Cluster Meetings
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• Deeper Understanding
• Probing, Exploring, Inspiring
Blue Water Meetings
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One Library
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We Are One
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Clear Vision & Focus
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Find a Way to Say
YES!
Find a Way to Say
HI!
Discovery Service
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Go Team Go
8/20/2015 24
Imagine, Incubate, Innovate!
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Foundational Programs
Led by the Communites We Serve
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Partners in Success We Are Better Together
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Data-Driven
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Librarian Interns
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Activity
Assessments
31
Staff Development and
Support
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Imagine an organization…
….full of people who come to work
enthusiastically, knowing that they will
grow and flourish, and intent on
fulfilling the vision and goals of the
larger organization. (Peter Senge)
The Fifth Discipline Fieldbook, Page 198
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What is a Learning Organization?
EPL is an organization that is committed
to one another’s success, to working
and learning together to help one
another be the best we can be.
Disciplines of a Learning Organization
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Systems
Thinking
Mental
Models Shared
Vision
Team
Learning Personal
Mastery Principles of
Learning
Libraries
Setting Priorities
as an Organization
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Staff
Staff
Edmonton Public Library
Customers/Community
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See it
Own it
Fix it
38
Building Community
39
Recognition
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