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As the faster pace of Branch Transformation in recent years , banks have been adopting a variety of self-service
terminals taking place of traditional business channels , meanwhile creating many other new business channels,
to alleviate workload of their staffs in traditional business, shift them into new business expansion and attract
more customers . However , due to the absence of connectivity and consistency among numerous business
channels , banking business efficiency and customer experience are still not maximized . GRG Omni-Channel
platform provides a universal platform to realize the consistency of message or seamless connectivity among
customers’ different business channels, ensure customers receive the same experience and message through
different channels and terminals involved within their interactions with the bank.
Challenges for Multi-channels
Banking Channels Architecture
Different Solution Providers
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Different channel solution providers
Different self-service terminals providers
High Maintenance Cost
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High Software development cost due to multi-brand devices
High cost for new business due to multi-vendor
related to channels
Different Solution Providers
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low customer satisfaction due to long waiting
Inconsistency among channels reduce staff efficiency
Increased development cost as homogeneous
functions are repeatedly developed in different
channels
Lost precious data due to absence of connectiv-
ity among different channels
Low Devices Reusability
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•
Low human resources reusabil ity
Low self-service channel reusabil ity
Banking Business Channels
BranchCommunity service spot
Serviceterminals
Customer servicerepresentative
Self-serviceterminals
CallCenter
Salesman
Opera-tor
Super-visor
Video-teller
PCLaptop
padPhone
SMSMobile
APPAPPQR
CODE
Operationcenter
Internetbanking
Mobilebanking
Service center Internet
Teller
CMATM
STM Others
VTM QMFM BS
We Move Faster
Omni-Channel PlatformReinvent banking with omni-channel experience
GRGBanking Equipment Co., Ltd. 9,11 Kelin Road, Science City, High-tech Industrial Development Zone, Guangzhou, China 510663Tel: +86-20-62878591E-mail:[email protected] © 2017 by GRGBanking Equipment Co., Ltd.All r ights reserved.
Specifications are subject to update without prior notice.
P lease consult GRGBanking or i ts r e p r e s e n t a ti v e for the latest information.
www.GRGBanking.com V201705
Omni-Channel PlatformGRG Omi-Channel Solution
Benefits
Targets
Universal Peripheral Channel Technical Platform
•All channels share common interface
•Universal peripheral channel management
•Easy bank internal business expansion
Universal pre-console Channel
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All channel share common transaction interface
Easy bank internal business expansion
Data can be shared by multiple channels
Realize interaction between online and offline channels
Thoroughly release resources in counter channel
· Monitoring· Remote Distribution· EJournal· Cash Manager
· User profiles· Transaction workflow· Customer’s request info
VTMA Teller
Omni-Channel Omni-ChannelVTM
Mobilephone iPad PC
STM Counter
Web Services
FEELView
ServerFEELViewAgent
Aggregation ServerFEEL Switch
eCAT Platform
CEN XFS SP or Device Driver
Operation System(WINXP/WIN7/WIN10)
iBank OCX Middleware
ATM Aggregation Agent
ExtemalServicesCore Banking System
PinPad CashDispenser
VTMAServer
VideoServer
ReceiptPrinter Video iSynergy Etc.
Tranditional branch service mode:Teller service
Intelligent branch service mode:Intelligent plantform + Intelligent sevice terminals
Branchintelligentplantform
Branchintelligent
devices1.Precise client
identification and marketing
2.Collaborative mutil-channels
integration
4. More interaction experience
5. Mobilizedmarketing
3. Easy-realized self-service business
