OCR Cambridge National in

Health and Social Care

(Level 1/2)

R022Communicating and working with

individuals in health, social care and early years settings

Communication

What types of communication are used in Health and Social Care

settings?

Communication

Verbal – eg clarity/tone/pace/

empathy

Communication

Non-verbal – eg Body

language/gestures/facial expressions

Communication

Written – eg leaflets/letters/care

plans

Communication

Specialist – eg braille/sign

language/advocates

Non Verbal Body Language

Non Verbal Body Language can often convey more information than verbal

communication.

Excitement?

Anger? Exasperation?

What do you think this body language means?

What do you think this body language means?

Relaxation?

Frustration?

Indifference?

Can our body language say one thing and our verbal communication

say something else?

What skills and qualities does a practitioner need to find out how someone

really feels?

patienceempathysoft voiceprofessional mannerrespectunderstanding

So what may stop a person from

communicating effectively with a practitioner?

Barriers to communication

Inadequate space Poor lighting

Barriers to communication

Patronisinglanguage Speech difficulties

Barriers to communication

Noisyenvironment

Inappropriate body language

Ways to overcome barriers

Adapting theenvironment

Calm tone

Staff training

You will…

Understand how to communicate

effectively.

Understand the personal qualities that contribute to

effective care.

Be able to communicate

effectively within a health, social care and

early years setting.

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