OCLC Online Computer Library Center The Library and Information Environment THE FUTURE OF INTEGRATED LIBRARY SYSTEMS SYMPOSIUM September 14, 2007 George

OCLC Online Computer Library Center

The Library and Information Environment

THE FUTURE OF INTEGRATED LIBRARY SYSTEMS SYMPOSIUM

September 14, 2007

George NeedhamVice President, Member Services



Today’s Program


So what’s the big deal?

“It is not necessary to change.

Survival is optional.”

W. Edwards Deming


The library paradigm shift

From…

Book custodian

One medium

Own collection

Just in case

In-sourcing

Local reach

You go to library

To...

Service-oriented info provider

Multiple media

Library without walls

Just in time

Outsourcing

Global reach

The library comes to you

Credit: Julie S. Sabaratnam


The Attention/Resources Balance


Environmental Scan:The landscapes

Social

Economic

Technology

Research and Learning

Libraries

OCLC Online Computer Library CenterEnvironmental Scan:The dominant trends

Self-service

Disaggregation

Collaboration


Self-service

Self-Service


Travel agents


Insurance agents


Neighborhood pharmacists



And librarians


The decline and fall of the expert


Disaggregation


Disaggregation: iTunes


Disaggregation: eBay


Reaggregation


Reaggregation: iTunes Library


Collaboration


Library self-service


Library self-service


Library disaggregation


Library collaboration


Library collaboration


Bookspace.org


The Perceptions Report


Why Perceptions?


“…to boldly go where no library cooperative has gone before…”


What did we want to know?


Our respondents

96% have visited a public library

57% use a library several times a year or more

72% overall hold a library card

90% of students have cards


How you would rate the information available from each source?

Search engines 88%

Libraries 79%

Bookstores 77%

Online bookstores 58%

Online libraries 46%


What sources have you actually used?

Google 71%

Yahoo 64%

MSN Search 48%

Ask Jeeves 46%

AltaVista, Lycos (tie) 28%

Netscape 26%

Library Web Site 21%

Online librarian/“Ask a Librarian” 5%


Comparing libraries to search engines

Attributes LibrariesSearch Engines

Trustworthy/credible sources 60% 40%

Accurate, quality information 56% 44%


Comparing libraries to search engines

Attributes LibrariesSearch Engines

Trustworthy/credible sources 60% 40%

Accurate, quality information 56% 44%

Reliable/always available 28% 72%

Cost-effective 25% 75%

Easy to use 15% 85%

Convenient 11% 89%

Fast 8% 92%


Trustworthiness of information

Information from libraries is…

Less trustworthy than informationfrom search engines

9%

More trustworthy than information from search engines

21%

NO DIFFERENCE in trustworthiness 70%


Comparing librarians to search engines

Assistance from librarian was…

Much better 20%

Better 24%

NO DIFFERENCE 43%

Worse 9%

Much worse 3%


The love-hate continuum

Kathy Sierra on the “Creating Passionate Users” blog http://headrush.typepad.com/creating_passionate_users/2006/01/death_by_riskav.html


“When you’re riding a dead horse, the best strategy is to dismount…”


Roles for the library

% agreeing or completely agreeing that this is a library’s role

A place to learn 85%

A place to read 81%

Make needed info freely available 80%

Support literacy 78%

Provide research support 77%

Provide internet access 73%

Promote kids’ learning/development 73%

Provide free info for less fortunate 71%

Place to get books/videos/music 70%


What are they telling us today?


“Stop making it feel like church!”


User-Centric Libraries

“We have a long history of librarians defining

good service to the user. Now we have the user defining good service, and expecting us to

deliver it!”

Berndt DugallUniversity of Frankfort


Discussion

Documents

OCLC Online Computer Library Center The Library and Information Environment THE FUTURE OF INTEGRATED LIBRARY SYSTEMS SYMPOSIUM September 14, 2007 George