Upload
augustus-boone
View
217
Download
0
Tags:
Embed Size (px)
Citation preview
1
OPERATIONAL PLAN MANIC ORGANICSarah Karin Ayu and Arnold
2
INTRODUCTION
Goal – open a new store for Manic Organic in East Perth
To become part of the East Perth market “healthy trend”
To Create a healthy option and create a healthy message
3
RESOURCE PLAN
The physical aspects of setting up the Manic Organic East Perth Store…..
The location The fittings
4
THE LOCATION OF THE STORE
2/118 Royal Street East Perth
63m2 In a prime location near
other shops as well as businesses
5
PHYSICAL LOCATION
6
FLOOR PLAN AND FITTINGS
Floor plan
Inside the shop:
o Display cabinetso Seating areas – Green = Chairs
Yellow = tableo 2 tills o Oven/stoveo Fridge/freezerso Drinks fridge o Back door to main kitchen and staff area
7
RESOURCES PLAN
Resources budget
8
THE TEAM MAJOR BUDGET
9
HUMAN RESOURCES
I am in charge of….. recruitment of staff
Training of staff
10
AMOUNT OF STAFF NEEDED AND POSITIONS AVAILABLE
Position Amount needed
Assistant manager 1
Supervisor 1
Customer service casual
4
Customer service fulltime
2
11
HUMAN RESOURCES JOB DESCRIPTION
Bubbly energetic attitude Experience in retail , hospitality , customer
service . Ability to work in teams and individually
Job duties *Serve customers *Get orders ready *Stock up *Clean
12
INCENTIVES AT MANIC ORGANIC
Above Award rates 50% food
Uniform is provided Birthday free lunch 25% Fremantle store
13
TRAINING AND DEVELOPMENT
The training process will be divided into 3 sections over 3 weeks each session will be to 2-4 hours. They consist of the following
Fremantle theory training: Where staff will watch a series of occupational health and safety videos and be introduced to policies and regulations of Manic Organic.
Fremantle Practical training: Where series of activities then are conducted to test the knowledge of staff. Activities will include customers do’s and don’ts and procedures on certain situations
Fremantle training : where each staff will work for 2 hours of paid work and serve customers at the Fremantle store during peak hours.
14
UNIFORM AND DRESS CODE
Black cotton t-shirt with manic organic printing .
Black jeans or bottoms Must wear non slip shoes preferably white
sneakers Long hair must be tied up in a bun with a hair
net . All jewelly and peircings are to be taken of
due to occupational health and saftey regulations
15
ADVERTISING
Banners Flyers Seek website amongst to career one ,
monsters one and West Australian online 225 includng gst .
16
INFORMATION SYSTEMS
I am in charge of…The Information systems required How much it all costWays it will benefit the company
17
SYSTEMS INTRODUCED THE COMPANY
Systems Required Prices
Computers $449
Printers $279
Photocopiers $1099
Telephones $34
Smoke alarms $78
Security alarms $490
Security Cameras $1400
Locks $300
18
POINT OF SALE SYSTEMS
• Easy to use• Pricing• Update Product Information• Sales tracking• Security – prevention of theft
19
STOCKS
Perishable foodsNon-perishable foods
20
STOCKS PURCHASEDStocks Prices
Breads $35
Cheese $130
Cucumber $27
Lettuce $16
Carrot $20
Olives $60
Tomatoes $30
Pickles $11
Sauces – BBQ, Tomato etc.
$30
Chicken $80
Tuna $80
Seafood $50
21
WHAT IS ‘DATA’
It is characters, words or numbers that on its own means no more than the actual item itself
Electronic data consists of ‘0’ and ‘1’ arranged (Binary code) and is called ‘Inputs”
It is grouped together to become ‘information’ or ‘Outputs’
22
MANIPULATION OF DATA
‘Information’ can be manipulated in such a way that can be interpreted and analysed by humans or ‘smart’ computers
Conclusions can be deducted from that interpretation or analysis
Becomes the basis of decision making and the reason for taking action
23
PRESENTATION OF DATA
Q 1 Q 2 Q 3 Q 40
2
4
6
8
10
12
Sales
Sales
Sales10%
Shop
25%
Stock
15%
Staff
50%
Expenses
24
CONTINUOUS IMPROVEMENT
Plan
DoCheck
Act
25
P ► D ► C ►A CYCLE
Plan
DoCheck
Act
TIME
PERFORMANCE
26
THE END