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The Henderson Repository is a free resource of the HonorSociety of Nursing, Sigma Theta Tau International. It isdedicated to the dissemination of nursing research, research-related, and evidence-based nursing materials. Take credit for allyour work, not just books and journal articles. To learn more,visit www.nursingrepository.org
Item type Presentation
Format Text-based Document
Title Nursing Education Drives Employee Engagement toImprove Organizational Outcomes
Authors Buckley, Karen; McNamee, Mary Anne
Downloaded 24-Jun-2018 13:55:46
Link to item http://hdl.handle.net/10755/622673
http://hdl.handle.net/10755/622673
Nursing Education Drives Employee Engagement To Improve Organizational
Outcomes
1
Conflict of Interest Disclosure
Karen Buckley, MSN, RN-BC, PCCNMary Anne McNamee, MA, RN-BC
The authors have no actual or potential conflict of interest in relation to this presentation.
9/20/2017 2
Learning Outcomes
The learner will be able to: Identify metrics that track and trend employee
engagement, professional empowerment, and organizational quality.
Describe three hospital-based staff development strategies that engage employees and result in enhanced organizational outcomes.
9/20/2017 3
North Shore University Hospital (NSUH)Manhasset, New York
Quaternary facility of Northwell Health
6 service lines 864 certified beds 1,950 RNs/500 ancillary
support staff employed 82% direct care RNs BSN
prepared 100% leadership RNs
BSN prepared Awaiting Magnet site
visit
9/20/2017 4
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https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiSkdrCi-fVAhVJ7YMKHa5vDfYQjRwIBw&url=http://www.yourlaptoplife.com/category/uncategorized/&psig=AFQjCNEWP4IwAqc0LFcG0644-J48idgpjA&ust=1503362343254367
NSUH NDNQI RN Satisfaction Survey 2016
9/20/2017 6
Chart1
2.862.69
3.223.08
4.594.35
4.593.84
4.924.44
5.045.15
3.773.78
4.84.43
NSUH
Magnet
Sheet1
NSUHMagnetSeries 3
Staff/Resource2.862.692
Quality of Care3.223.082
Autonomy4.594.353
Nsg Adm4.593.845
Prof Dev Opportu4.924.44
RN-RN Interaction5.045.15
Interprof Relation3.773.78
Prof Dev Access4.84.43
Driving Engagement through EmpowermentPress Ganey NSUH Employee Engagement Survey Results
201240th %ile
201450th %ile
201672nd %ile
201238th %ile
201467th %ile
201672nd %ile
PCS
Enga
gem
ent
Nat
iona
l Hea
lthca
re C
ompa
rison
RN E
ngag
emen
tN
atio
nal N
ursi
ng C
ompa
rison
9/20/2017 7
CAUTI
50%
70% (ICU)67% (Non-ICU)
91%
39%
Chart1
256
170
56
32
22
HAPU
HAPU
256
Sheet1
HAPUSeries 2Series 3
20122562.42
20131704.42
2014561.83
2015322.85
201622
To resize chart data range, drag lower right corner of range.
Chart1
565
430
305
318
284
Inpatient Falls
Sheet1
Inpatient FallsSeries 2Series 3
20125652.42
20134304.42
20143051.83
20153182.85
2016284
To resize chart data range, drag lower right corner of range.
Chart1
6975
5682
4244
3120
2120
ICU
Non-ICU
Sheet1
ICUNon-ICUSeries 3
201269752
201356822
201442443
201531205
20162120
To resize chart data range, drag lower right corner of range.
Chart1
18
12
8
15
11
Inpt Falls w/ Injury
Falls w/ Injury
Sheet1
Inpt Falls w/ InjurySeries 2Series 3
2012182.42
2013124.42
201481.83
2015152.85
201611
To resize chart data range, drag lower right corner of range.
9/20/2017 9
https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiJs-e08ObVAhVC_4MKHczDBAAQjRwIBw&url=https://www.eventbrite.com/e/recipes-for-success-a-downtown-market-food-business-seminar-tickets-30272333364&psig=AFQjCNFo7lfXrKN2P96GJK-e2fmf7BYSTQ&ust=1503354993334899
Promoting Specialty Certification
Multi-modal approach to certification preparation across service lines
Strategic assessment of eligibility by unit educators
Focus on cohort-style learning to foster peer support and mentorship
Utilization of no pass, no pay strategy with ANCC Success Pays program
Focus on Recognition
9/20/2017 10
2016NSUH Goal 48%
53%
Chart1
0.26
0.28
0.36
0.45
0.53
0.32
Leadership RNs
Sheet1
Leadership RNs
201226%
201328%
201436%
201545%
201653%
Magnet Mean32%
Supporting Clinical Advancement of Staff(Clinical Ladder Program for RNs and Patient Care Associates)
Promotes learning culture by facilitating continuing education opportunities
Supports performance improvement and research activities
Encourages staff to align unit projects with strategic initiatives
Engages in recognition of staff accomplishments
9/20/2017 11
Developing a Champion Model
9/20/2017 12
56% patient care staff engaged in a champion group (10 champion groups)
Nurse Educators facilitate: Diabetes Skin CAUTI Hourly Rounding PCA Quality
Recipe for Champion Engagement Success
Maintaining a regularly scheduled meeting agenda Promoting a learning culture Educate the experts Utilizing data/dashboard to assess progress toward goals Focusing on evidence-based practice protocols Encouraging peer-to-peer support Supporting activities that promote accountability Listening and responding to champion feedback Embracing innovative ideas Sustaining positive changes
9/20/2017 13
9/20/2017 14
References
1. Harrison, M. (2014). Reducing barriers to nursing certification: an analysis of perceptions and impact of PNCBs no pass, no pay program. Journal of Pediatric Nursing, 29, 212-219.
2. Rees, S., Glynn, M., Moore, R., Rankin, R., & Stevens, L. (2014). Supporting nurse manager certification. The Journal of Nursing Administration, 44, 368-371.
3. Schaufeli, W.B. (2013). What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Shantz, & E. Soane (Eds.), Employee engagement theory and practice. London: Routledge.
4. Ulrich, D. (1997). Human resource champions. Boston: MA: Harvard School of Business.
9/20/2017 15
Nursing Education Drives Employee Engagement To Improve Organizational OutcomesConflict of Interest DisclosureLearning OutcomesSlide Number 4Slide Number 5NSUH NDNQI RN Satisfaction Survey 2016Driving Engagement through EmpowermentPress Ganey NSUH Employee Engagement Survey ResultsSlide Number 8Slide Number 9Promoting Specialty CertificationSupporting Clinical Advancement of Staff(Clinical Ladder Program for RNs and Patient Care Associates)Developing a Champion ModelRecipe for Champion Engagement SuccessSlide Number 14References