NSA Communicator III 39

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DOClD: 3839350 U N C LAS S I FIE D@'pproved for Release by NSA on 04-07-2008, FOIA Case # 10369

Vol III, No. 39N S ~ s Employee Publication

2 October 1995

I&LRECOGNIZED

FORPRODUCTIVITY

(U)

(V ) On 25 September 1995, the Agency's Installations and Logistics (I&LOrganization received the U.S. Senate Productivity Award for Maryland in thePublic Sector Category. Notification of th e award was made in a jointconference call by representatives of th e Offices of Senators Paul S. Sarbanesand Barbara A. Mikulski.

(V ) I&L had progressed to th e stage of Finalist in the award process andwas visited by a board of independent examiners on 12 September. Duringth e visit examiners interviewed Senior Management, the Quality CoordinatorTeam, non-management employees, middle managers. and toured some of thI&L Reinvention Lab activities. The site visit verified th e comprehenSiveapplication in which I&L addressed Productivity and Quality Leadership,Human Resource Excellence. Productivity/Quality Results, CustomerOrientation and Results. and Impact on State and Local Community.

(V ) Competitors in the Public Sector Category include all federal, state,and local government organizations and public, not-for-profit educationalorganizations, including higher education. A first not only for NSA but also

' : L , 8 6 ~ 3 6 the entire Intelligence Community, this historic accomplishment and............. recognition can be viewed as a milestone in I&L's continuing quality journey.

. .SenatoTsSarpCll1es and Mikulski will present the actual award to the Chief of................... the I&L O r g a n i z a t i o n ~ land the I&L Quality Director,

I li n a formal ceremony at Martin's West on 17 October.ISSO PROCESSREENGINEERING

ANDCORPORATEPLAN

(U)

(V ) In Vol. III, #34, we described the Agency's effort to reengineer existinInformation Systems Security Office (lSSO) business processes to promotemore effective and efficient execution of it s mission. In this issue we follow uwith a brief descript ion of how process reengineering fits into th e overallbusiness strategy of the ISSO as i t positions itself to significantly improve itscontribution to customer success.

(V ) The ISSO business strategy is based on the belief that ISSO successin serving it s customers is fundamentally dependent on establishing a clearvision of what must be accomplished, developing an effective means formanaging resources, and developing and harnessing personnel with skillsappropriate to the challenges posed by the INFOSEC mission. Accordingly, thISSO has devoted significant attention in recent months to defining a corporaplan for NSA's INFOSEC mission and to reengineering efforts intended toimprove the effectiveness with which resources are used in mission executionThese complementary initiatives will fundamentally transform the ISSO byenabling i t to more clearly define and then efficiently and flexibly execute thegoals and objectives attendant to NSA's INFOSEC mission.

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TRAVELPILOTTAKES

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folloWing statement to commit to the changes necessary to succeed and tosolicit th e support of the entire work force to make the vision a reality:

"As members of the PL-14, we accept the personal responsibility andaccountability for reversing the findings in th e INFOSEC CaseJor Action byleading the management and cultural changes necessary to move theorganization to one that manages by process, uses metrics to measuresuccess, supports cross-functional teaming, and focuses relentlessly onmeeting our customers' needs and expectations. We realize that the changesmust begin at the top, but we also recognize that they must permeate everylevel of the organization to really make a difference. Our commitment to youto make thi s happen and to lead by example. What we need from you areideas, support, and help to make it real and make it work."

(U) Updates now on EnlightenCommittee members are now post ing information on Net News

(Enlighten) under newsgroups "admin.core" and "org.ddi". They encourageyou to use these network discovery tools to stay in touch. Feedback iswelcome! Their e-mail alias is [email protected].

(U) Several past articles have given you a flavor for the Agency's ongoingeffort to reengineer th e TDY travel p roces s. The most recent one whichappeared in Vol. III, #19, out lined the progress made to date, and indicatedthat a manual version of th e new process is being piloted (while th e fullyautomated version is being developed) at th e R&E Travel Office effective1 May 1995. We'd like to update you on these efforts, as well as provide youinformation on the expansion of th e pilot Agency-wide.

(U) According to the Travel Project Management Office (PMO), th e pilotprogram in the R&E complex has been even more successful than anticipatedEveryone involved in the program, including the travelers, has gone th e extramile (pun intended) to ensure a smooth transition. Early on, th e PMO askedtravelers for their opinions, good or bad , on th e pilot process. They tell us ththey've received a great deal of written and verbal feedback expressingtravelers' thoughts on th e new procedures. Several changes to the originalpilot have been instituted as a result of this input.

(U) One of the most significant changes is the fact that th e administrativresponsibilities of th e Agency's American Express Card Program have beenrelocated from N42 to th e Ll Travel PMO. The Agency Program Coordinator,Donna Douglas, remains with th e program and is now assigned to the PMO.This allows for the consolidation of all travel functions and makes thingseasier for travelers who need only contac t one office for all travel questionsand concerns.

(U) In addition, those travelers participating in th e pilot program arereaping all th e benefits of th e waivers received by the Agency (to include thepayment of flat r ate per diem), as well as one-stop service and 24-to-48-hourreimbursement of expense claims. The overwhelming majority of comments

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received have been positive, and most have pertained to the immediateturnaround of reimbursements, th e convenience of an N4 technician collocatin the LI31 Travel Office for voucher computation and guidance, and theflexibility of the new process. Some of the comments received to date are:

"The pilot program is a great idea! It's wonderful to be treated as aprofessional and trusted employee. The straightforward and simple methodsare a joy to work with. I've been very impressed with the quick turnaround onthe expense report. In my case, you have met the 48-hour promise."

"The pilot program works great. This is the best TDY I have been on sinceI started at the Agency 13 years ago. "

(1--The CommunicatorPublisher M09Design E23Printing & Distro Y19

Distribution VSend commenWsuggestions aswell as Letters to the Editor to:M09, Room 267082, 963-5901sE-mail 'IThe Conununicator is available /on the ESS (topic #1247) /as well as ENUGHfEN (pubs.nsa-newsletter newsgroup)

(U) The pilot procedures were implemented at th e FANX complex onI August 1995 and at Headquarters on I October 1995. The members of theTravel PMO are excited at the prospect of piloting Agency-wide. With severalmonths of experience behind t hem, they feel th e transition can occursmoothly, and that Agency travelers are ready for th e change.

CU) Another substantial change that occurred on I October 1995 is thedelegation of the TDY travel budget to Division managers. In an effort torespond to requests from both travelers and managers, th e travel budget isnow targeted at Division level. thus reducing t he number of approvals requirefor a TDY trip to one. Division managers have the authori ty and responsibilitfor approving a trip, authorizing expenses, and complying with policy.

(U ) Many of the tools needed by managers to perform these new tasksare readily available on MOSAIC. Guidance outlining their responsibilities astravel approving offiCials is available by accessing th e MOSAIC I&L HomePage, Services, then NSA Travel System. Additionally, to assist travelers andmanagers in planning their trips, information on per diem rates. air fares.currency exchange rates, AMEX ATM locations, and the new Corporate TravePolicy (based on the waivers received), is available on the same MOSAIC HomPage. Guidance for approving offiCials is also available in hard copy from thePMO and will be distr ibuted to al l Divisions within the Agency this week.Medical requirements for overseas locations are currently being formatted anwill soon appear as well. For further information on th e pilot, contac t theTravel PMO on 977-7380s, or 688-3023b. We'll keep you informed about theprogress!

(b)(3)-P.L. 86-36

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Documents

NSA Communicator III 39