Nowadays HR dilemmas

Anca GeorgescuChief Human Resources Officer, Romtelecom

26th of March 2013, Bucharest

Late follower ?

or co-driver ?

Short term cost efficiency

or long term healthy culture?

HR as a Change Champion

• today and tomorrow

• clear, transparent and disciplined change methodologies

• human

• engaged employees

5

“Operations Open Doors Days!”

Technical workshops for nontechnical employees- “Learn from the specialists!”

Know, Understand and Use Technologies

Leadership Team Meetings with top 100 managers

Regional quarterly review - video Conference and regional visits

Let’s talk about us!- CXO’s &PM’s meet employees from all business units

Open doors program: - “Managers in the front

line” Exchange experience

programs: “Be mentor or apprentice”

Workshops with Product Managers: ”Interviews with ….Products and Services”

“Be Salesman for a day” –direct selling experience program for non - sales employees

Know, Understand and Promote Products

Listen and Understand Customers

Know and Understand Business

Organizational Culture as strategic focus

The key – employees’ engagement

• Proud to be Romtelecom - program initiatives (Values Day 2012)

• Sales Olimpics Contest (for non-sales employees)

Focus on performance

• Systems and automations - help in being efficient and provide aligned services

• Performance Management System – as key enabler and “foundation” for all people processes

Performance PLANNING

Mid-year REVIEW Step 1 Step 2 Step 3

Outcomes of the PM process

Individual objectives agreed with

the manager

Objectives Assessment

&Total

Performance Rating

Assess the progress Adjust objectives if certain conditions

are met

CompetenciesAssessment

&Total

Competencies Rating

Readiness level*

* only for managers

Poor Performance Action Plan

Succession Planning** only managers

Training & Development Plan

IDP (Individual Development Plan)PERFORMANCE APPRAISALCompany

Objectives

Do more with less

Internship /Traineeships Programs to accelerate development and conversion to corporate environment

60% absorption in the organization after the program in different specialized jobs

Manage, develop and retain the talent

• Transparent process

• Development interventions

• Personal Development Conference – an innovative concept

The Associate Trainers Community

15 associate - 6 certified training topics

Do more with less

67% of the training effort is done internally and with the same satisfaction and results

• Fast pace technology changes?

Do more with less

The Technical Certification Program

Yearly more than 1500 technicians are trained, assessed and certified on new technologies

13

"Being a leader is like being a lady, if you have

to go around telling people you are one, you

probably are not.“ Margaret Thatcher