Now or Never Report 2013-2014  

Those  behaviors  drove  our  en/ty  during  the  year:  we  wanted  to  Focus  (making  sure  that  we  will  increase  our  exchange  performance  and  act)  and  to  Listen  (aiming  to  increase  our  customer  sa/sfac/on).  Our  Driver  for  the  term  is  GIP  -­‐  with  100%  growth.  To  translate  that,  we  had  our  biggest  legacy  as  you  can  see  next.    

2013-2014 Behaviors

TO  FOCUS  • Proper  planning  by  LCs  • Sub-­‐product  based  recruitment  • BeMer  Country  Parternship  Management  • Internal  alumni  campaign  

TO  LISTEN  • Continue  of  process  optimization  

customized  by  LCs  • Sales  understanding  •  NPS  Implementa/on  in  local  level    

1. Priority

• Increase  matching  rate:  70%  

• Decrease  matching  /me:  60  

Measures  of  success:  

from  RA  to  MA  

days  of  matching  /me  

•Sales  educa/on  •Supply  &  Demand  understanding  

2. Priority

• Average  of  applicants  to  apply  Measures  of  success:  

for  LDS  Position:  2  per  1  

•LCPs  and  LC  Structure  

•FallCo  •MC  visits  in  Q4  

3. Priority

• NPS  in  ELD  >  50%  Measures  of  success:  

• Response  rate  >  65%  

•NPS  Understanding  •NPS  for  organiza/ons  (companies,  schools  etc.)  

Our Results

Exchange Performance

GIP Performance

GCDP Performance

Exchange Performance

We  want  to  thank  you.  For  figh/ng  for  a  beMer  and  bigger  AIESEC  in  the  Czech  Republic  and  for  together  growing  23%  in  RA,  25%  in  MA  and  11%  in  RE.  This  year  was  a  year  of  a  lot  of  implementa/on  and  a  lot  of  new  projects  and  ini/a/ves  happened  and  that  would  not  be  possible  without  you.  So  thank  you  for  the  year  and  keep  growing  and  being  beMer  and  bigger,  AIESEC  in  the  Czech  Republic.    From  yours,    MC  Now  or  Never