Northwest – Delta Service UpdateJanuary 7, 2009

AgendaAgenda

• Delta – Northwest Merger Update

• Columbia Service Update

• Delta – Northwest Policy Updates

• New Delta Service

Delta-Northwest Merger UpdateDelta-Northwest Merger Update• Creates world’s premier global airline

– 75,000 employees– 66 countries and 375 cities– Eight hubs and thousands of additional connecting opportunities

• Atlanta, Cincinnati, Detroit, Memphis, Minneapolis, New York JFK, Salt Lake City, Tokyo

– Adding service to Australia• USA’s only airline with non-stop service to six continents

– Provides ability to leverage strength of combined aircraft fleet

• NW operates as subsidiary until single license approved• NW planes being painted to match Delta livery• Frequent flyer programs will merge end of 2009

Columbia Service UpdateColumbia Service Update• COU was in Top Five of (56) Mesaba airports in 4Q08*• Passengers: 99% increase from Jan-Jun timeframe• Passenger Boardings

• PerformanceOn-time performance all flights** 83.6%On-time performance controllable flights*** 96.0%Flight completion factor 98.4% * Based on number of passengers, percentage of seats filled and amount of delays and cancellations

** Includes uncontrollable delays, such as weather, Air Traffic Control delays, irregular operations

*** Only includes controllable delays such as fueling, passenger service delays, loading, passenger accommodation delays that we can control

Delta – Northwest Policy UpdatesDelta – Northwest Policy Updates• Change fees for all domestic non-refundable tickets is $150

• Domestic checked luggage* (up to 50 lbs)– 1st bag $15– 2nd bag $25– 3rd bag $125– 4th bag $200

• Fly Now Standby Fee: $50 for earlier flight (same day)– Only on Northwest; Delta does not yet have standby product

• Adding Internet service (4 aircraft per week): $9.95/flight

• NW-DL Standby Elite upgrades now reciprocal

* different policy for Elite members and military

New Delta ServiceNew Delta Service• Domestic

– Memphis – New York JFK (Apr 6)– Kansas City – New York

• 3 daily to LaGuardia, 1 daily to JFK

• International– Africa:

• Atlanta and JFK to six new non-stop destinations in Africa– Europe

• New York JFK to Prague, Valencia, Zurich• Pittsburgh – Paris• Detroit – Rome

– Asia: Detroit – Shanghai– South America: Los Angeles – Sao Paulo– Australia: Los Angeles – Sydney