Non-Verbal Communucation 1

7/29/2019 Non-Verbal Communucation 1

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NON-VERBAL

COMMUNICATION

THINGS THAT YOU DONT REALLYSAY; BUT THEY SAY A LOT ABOUT

YOU

PRESENTED BY:

NISHA KUMARI


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AGENDA

WHAT IS NON VERBAL COMMUNICATION?

CHARACTERISTICS OF NON VERBALCOMMUNICATION

TYPES OF NON VERBAL COMMUNICATION

COLOUR AND CULTURAL INFLUENCES

IMPROVING NON VERBAL COMMUNICATION


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WHAT IS NON VERBAL COMMUNICATION?

Nonverbal communication has been defined asNonverbal communication has been defined ascommunication without words.communication without words.

It includes apparent behaviors such as facial expressions,It includes apparent behaviors such as facial expressions,

eyes, touching, and tone of voice, as well as less obviouseyes, touching, and tone of voice, as well as less obviousmessages such as dress, posture and spatial distancemessages such as dress, posture and spatial distancebetween two or more people.between two or more people.

A communication where action speaks louder than words.A communication where action speaks louder than words.


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According to the socialanthropologist, Edward

T. Hall, in a normalconversation betweentwo persons, less than35% of the social

meanings is actuallytransmitted by words.

So, at least 65% of it is

conveyed through thebody (non-verbalchannel).


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Characteristics of Non verbalCommunication

Intentional orunintentional

Ambiguous

Primary

Continuous

Multi-channeled


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Types of Nonverbal Communication

Kinesics

Paralanguage

Vocal interferences

Self-presentation

cues


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Kinesics

Eye Contact

Facial expressions

Gesture

Posture

Touch


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EYE CONTACT

Staring- challenges

Glances - socially acceptable timingAppraisal- may indicate interest


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FACIAL EXPRSSION

Facial

expressionsreflect emotion,feelings and

attitudes.


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GESTURES

GESTURESGESTURES of a personof a personinclude attitude orinclude attitude ormovements. For example,movements. For example,

when a boy is sad he maywhen a boy is sad he maydroop his head and walkdroop his head and walkslowly.slowly.Or,Or, if a girl is happy, sheif a girl is happy, she

might run and jump ormight run and jump or

stand up straight and putstand up straight and puther hands in the air.her hands in the air.


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POSTURE

Reactions to aninvasion of yourspace

Getting defensive

Becomingaggressive

Retaliation


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TOUCH

Touching and beingtouched are essential to

a healthy lifeTouch can

communicate power,

empathy, understanding


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PARALANGUAGE

Pitch

Volume

Rate

QualityIntonation


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VOCAL INTERFERENCES

Extraneous sounds or words that interrupt fluentspeech uh, um

Filler


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SELF-PRESENTATION CUES

Physical Appearance

Time (Chronemics)

Olfactory Communication


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Color Influences Communication

Yellow cheers

and

elevates moods

Red excites

and

stimulates

Blue comforts

and

soothes

In somecultures

black suggests

mourning

In some

cultures

white suggests

purity


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CULTURAL INFLUENCES

Non verbal

signals varyform culture toculture


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In the United States it is asymbol for good job

In Germany the number one

In Japan the number fiveIn Ghana an insult

In Malaysia the thumb is used

to point rather than a finger


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Improving Nonverbal Communication Skills

When sending messages

Be conscious of nonverbal behavior

Be purposeful in use of non-verbals

Make sure non-verbals are not distracting

Match verbal and nonverbalcommunication

Adapt to the situation


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When receiving messages

Dont automatically assume

Consider gender, culture and individualdifferences

Pay attention to all aspects of nonverbalcommunication

Use perception checking


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THANK YOU!

Documents

Non-Verbal Communucation 1