NICHOLAS CARLSON

463 Emerald Cove Loop Lakeland, FL 33813 | Cell: 814-566-9134 | Email: n.carlson1987@yahoo.com

Career Overview

Integrated Supply Network11/2015- PresentTier Two Technical Support

TEKSystems04/2015 – 10/2015Tech Writer/ Business Analyst

United States Navy 01/2010 – April 27, 2015Information Systems Technician

Certifications

INFORMATION ASSURANCE TECHNICIAN (IAT) LEVEL IIPMI – Project Management – 4/2014CCNA 1 - Cisco Certified Network Administrator (Networking Fundamentals) – 9/2012CCNA 2 - Cisco Certified Network Administrator (Routing and Switching Fundamentals) – 9/2012 Microsoft 70-290 – Managing and Maintaining a Microsoft Windows Server 2003/2008/2012 – 10/2012Microsoft 70-291 – Implementing, Managing, and Maintaining a Microsoft Windows Server 2003/2008/2012 Network Infrastructure – 10/2012Security + - 5/2011 COMP001020282227

SECURITY CLEARANCE

TS/SCI with Counter Intelligence Polygraph

Work Experience

Integrated Supply Network (ISN) 11/2015- PresentSystems Administrator

Provided support to over 550 end users spread across the United States, Canada, and Great Britain. Used tools such as Team Viewer, Citrix Director, and Remote Desktop Connection to connect to different user’s sessions to diagnose and fix problems. Worked hand in hand with the Developers on upper level technical problems. Analyzed, evaluated, and planned the next steps to be taken with the IT advancement of the company, which included integrating 21 other businesses into the parent company of ISN. Managed VMware to create, move, and destroy virtual machines. Used VEEAM to backup all virtual machines. Familiar with EMC and PURE SAN storage. Expert in Cisco routers, switches, and APs. Designed, deployed, and maintained network infrastructure at all sites through the company. Used MTPUTTY to remotely configure and maintain routers and switches. Made changes to environment such as DC changes, Firewall changes, reverse proxy changes, DHCP, Active Directory, Email, VOIP, and many

others.

TEKSystems under Contract for Walt Disney World 04/2015- 10/2015Technical Writer/ Business Analyst

Over site and documentation of all Projects done by Walt Disney Parks and Resorts Technology Infrastructure and Automation team; including but not limited to Architecture and Design Work, Infrastructure Planning and Capacity Engineering, and Automation and Engineering. Weekly review, formatting, and error checking of Weekly Four Square Reports which includes standardization of Projects Slides, formulating Dashboards, and final review of updated slides. Business Analytics of Key Performance Indicators of all Departments under Walt Disney Parks and Resorts Technology Infrastructure and Automation team. Creating Reports and Dashboards displaying the accomplishments and the downfalls of each team within. Production of automated Weekly Status Report of metrics that display the incidents, problems, and change tasks processed through ServiceNow. Also maintaining a weekly database of metrics from Automation and Engineering team to produce weekly charts displaying their overall status of maintenance, batch jobs, Splunk statistic, SiteScope, and any other data their feel as relevant to the work that they do. Wrote the training manual for every piece of equipment, and application that was created or used by the Automation and Engineering Team. Verified that the audience of the training would be able to get clear and concise direction on how to efficiently, correctly, and safely operate the equipment. Working inside of the WDPRT environment as a technical writer, business analyst, worked on several projects with multiple team members. Responsible for Tech Manual writing, Status reporting, and documentation for projects such as Zero Downtime Deployment, Enterprise Application Logging, and Disaster Recovery. Requirement Gathering for IBSS so that the project can meet all standards and rise above the competition.

Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility Information Systems Technician/ Systems Analyst/ Systems Administrator/ Network EngineerHonolulu, HI Aug 2014-APR2015

Created standardization of Analytics for all work done within PHNSY & IMF. Worked in several different branches working with civilian contractors as well as government servants. I worked in the multimedia tracking division, learning the proper disposal techniques of classified information. Including hard drive disposal, media tape disposal, and floppy disk disposal. Involved in destroying over 200 magnetic tape reals, and 150 hard drives. Worked in the Information Assurance Department. Qualified Information Assurance Technician Level Two. Involved in account management and Intrusion Detection. Worked with the Customer Support Branch in their task for DPAS (Defense Property Accountability System). This is used to track down and account for high valued assets to the command; this was achieved with 100% accountability of equipment with the value of $3,449,774.

Daily Tasks Include, but are not limited to:* Installation, Configuration and Administration of ESX& ESXI 3X, 4x, 5x Servers. * Installation, configuration and management of Virtual center 2.5,4x, 5x * Creating and Managing Virtual Machines. * Experience with Cloning, and Creating Templates. * Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS). * Migrating of Virtual Machines using vMotion. * P2V, V2V conversions by using VMware converter. * Patch management and upgrades using VMware update manager * Snapshot manager and restoring a snapshot. * Virtual Networking (Virtual Switches, VM Kernel Ports) * Taking Backup's and verifying the Backups. * Remote Installation of ESX 3.x, 4.x, 5.x using DRAC & ILO console. * Good knowledge on FC SAN, iSCSI SAN and NAS storage. 

* SAN space allocation for ESX servers host .Scanning and configuring LUN for ESX server. * Trouble shooting issues related to ESX host, VC, VCB, HA, DRS, Vpxa, VMware update manager * Installation and administration of Windows Servers 2000 & […] […] * Installing and Configuring of Active directory * Managing users and groups in Active Directory. * Installing and configuring IIS, DNS, DHCP servers. * Good exposure to ITIL process like incident, change, problem and release management. * 24*7 support experience for large virtual environment * Strong leadership and communication skills and working experience with customers, end users and colleagues. Demonstrated ability to work in both individual and team environments.

Naval Intelligence Operations Command HAWAII System Administrator/ Network Administrator/ Network Engineer

Honolulu, HI Jan2012-Aug2014

Lead systems administrator at Naval Intelligence Operations Command (NIOC), in charge of maintaining full server connectivity for over 5,000 users, on a TS/SCI network. Supervisor of 15 sailors, lead “on the job” training, task distribution, and customer service. Ensured they were capable of completing any issue that arose, and also provided a cohesive environment which aided in a greater understanding and knowledge about the systems and equipment worked with. Lead training of the entire division ensuring total knowledge of the equipment worked on. Lead command wide training, ensuring 100% accountability was covered. Nominated Junior Sailor of the Quarter, first 3 months at the command. Repaired 4 broken printers, resulting in twenty thousand dollars of saved revenue, completed over 1,000 trouble ticket requests, and became the direct IT for the commanding officer with any issues that came up. Learned how to quickly and efficiently create user accounts, security groups, and folder permissions through active directory. One of five people entrusted with a Domain Administrator account, making me able to fix many issues involved with the server. Extensively trained on VMWare, networking protocols, router configurations, network configurations, and security policies ensuring the network was fully operational, and also secured. While temporarily assigned to USS CURTIS D. WILBUR, released 213 time-sensitive reports leading to a complete strategic and tactical operations posture. Fully qualified as a Communications Supervisor, ensuring that I was advanced in troubleshooting and maintaining a Top Secret network while afloat. Lead training while underway to ensure earning of the ESWS “Enlisted Surface Warfare Specialist” Award. Helped 23 sailors outside division in gaining their ESWS. Provided 30 hours of technical support and released time-sensitive messages for four forward deployed operators onboard another ship maintaining 100% mission coverage during an unscheduled communications outage.

Daily Roles include, but are not limited to:Providing IT infrastructure support in various Technology Products such as VMware (4.1, 5.0, 5.1 5.5), Windows 2003, 2008, 2012 Administration, Messaging Products Lotus Notes, Domino, Traveller, Sametime, IBM SmartCloud Notes, IBM WebSphere, IBM Connections Files & Profiles, Blackberry Enterprise Server, Cisco Iron port, Google Postini, Google Apps, IBM AIX, Redhat Enterprise Linux, Microsoft BPOS, Office 365 Migration. Handling Technical and Team operations. Responsible for handling day to day support in VMware administration, implementation activities. Exposure in project handling, transition management. Providing operational support for VMware environment. Experience in with Virtualization technologies like installing, configuring, VMware vSphere. Creation, management, administration and maintenance of virtual servers and clients. Experience with x86/x64 Intel, HP IBM & Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals. Hands on experience in ITIL processes and functions. Handling Project Management activities with multiple

stakeholders on process oriented for the quality deliverables.Evaluating, piloting and operational delivery of solutions for the organization. Good communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgement under pressure. Ability to maintain a reliable and methodical approach to support and Documentation.

AIR TEST AND EVALUATION SQUADRON THREE-ZEROInformation Systems Technician/Systems Administrator/ Network Engineer

Point Mugu, CA Jan2010-Jan2012

As the senior IT at Air Test and Evaluation Squadron Three-Zero (VX-30) ensured the maintenance, operation, installation and security of ATE networking systems serving over 275 users. Assisted the Training Coordinator in maintaining a positive learning environment. Helped write training manuals on different flight and test equipment. Assisted in writing the JMPS set-up manual, and assisted in the beta testing. This manual is used by every aviation command under the United States. Every Pilot that has planned a mission since this has used JMPS. Maintained an interior ADP office, helping with troubleshooting, ticket resolution, and customer service. Involved with Defense Requisition Management, recycling over one million dollars of equipment back into the fleet. I was awarded a Fleet Letter of Commendation, for hard work and customer report. Flawlessly processed over 500 new and existing NMCI user accounts; provided customer service to over 300 personnel with various hardware, software and internet issues. Instrumental in the deployment of more than 100 new tech refresh computers valued at more than $100,000, with zero loss of information while greatly enhancing productivity within the squadron. Facilitated the successful installation of the S-3B aircraft simulator, helping establish the networking necessary to maintain the building and equipment thereby increasing the safety of the VX-30 aircrew through the ability to train locally. Handpicked to help with the software installation and documentation for Joint Mission Planning System Integrated Project Team.Played a crucial role in the verification of information for technical manuals meeting current and future JMPS system requirements. Handled over 200 NMCI trouble calls, resulting in reduced computer down time and data loss, saving the Navy $21,000 in new equipment and trouble call costs. Moved 68 computers and 100 users to new buildings throughout Point Mugu Naval Air Station with no data loss, completing tasks in an average of 2 days, allowing all squadron offices to communicate seamlessly despite being geographically dispersed. During the SPAWAR OOMA NALCOMIS upgrade, identified 180 machines for 90 users to receive the OOMA installation. Aided SPAWAR team in the identification and installation of the OOMA server, resulting in minimal work stoppage and zero aircraft downtime due to the software change. Worked hand in hand with Navy Marine Corp Intranet Liaisons with the planning, contracting, and final installation of switches, routers, cabling, and workstations for the entire command, handling a multimillion dollar contract as a junior sailor.

Daily Roles include, but are not limited to:• Experience with Virtualization technologies like Installing, Configuring and administering VMware ESX/ESXi and created, managed VMs (virtual server) and also involved in the maintenance of the virtual server. • Strong understanding of VMware Networking concepts like creation of vSwitches, different types of port groups, NIC Teaming and VLAN Problem management on VMware ESX 4.X and VirtualCenter and vMotion. • Experience with VMware VSphere 5, VMware VCenter 5, VCenter 4.1, HA, DRS, VMware VCenter Converter, Host Profiles, VMotion, Storage VMotion, Virtual Appliance, update manager.• Build and troubleshooting experience with ESX and ESXi Servers, vSphere and vCenter manager. • Strong knowledge and hands on experience in data center Migration. • Hands on experience in administration and configuration of vSphere Replication manager and Site recovery manager. • Worked extensively on Templates and clones. • Involved in upgrading ESX 4.1 to ESXi 5.0, P2V and V2V conversions using VMware Converter, Enterprise 3 and 4 and PlateSpin. • Worked on ESX 3, 3.5, 4.0, 4.1 and ESXi 5.0. • Expertise in the area of Virtualization with vSphere 5.0/4.x, VMware ESXi 5, 4 and 3.x hosts and Virtual Center server. • Worked on vCenter Server 4.1 and 5.1 for managing multiple ESXi Servers. • ESX Architecture, guest OS installation, setting up of VM priorities and Cloning and snapshots. • Troubleshooting using PowerCLI. 

• Hands-on experience in Project Management, Deployment, Installation, Administration, Maintenance and troubleshooting of various Microsoft Operating Systems and Application, Networks and Computers. • Experience in Active Directory, GPOs, DNS, DHCP. • Expertise in building Microsoft Windows 2008 R2, 2008, 2003, 2000 servers using HP Smart Start, Array configurations, diagnosing server, Updating Firmware and PSP, application Software under multi- platform environments, deployment & monitoring physical Servers. • Responsible production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment. • Administrating, creating and modifying DNS records, DHCP scope and reservation, DFS link, Webservers including record/scope creation, troubleshooting and WINS and DNS and managing user and group accounts Administration. • Experience in Microsoft Office Suite, Open Office, Visio, Outlook, Printing, and Windows networking. • Extensive experience with Windows 2008 clustering services. 

United States Navy Schools

Center for Information Dominance San DiegoSystem Administrator 2791 “NEC” School

Center for Information DominanceNavy: Information Systems Technician

Education

Slippery Rock University- Computer Technology 72 Credit Hours Earned

DeVry University- Technology Management Planned Graduation April 26, 2016

Accomplishments

National Service Defense - 1/2010 Global War on Terrorism – 1/2010 Navy Achievement Medal – 7/2012 Fleet Letter of Commendation – 7/2012 Good Conduct Medal – 1/2013Sea Service Ribbon – 8/2013

Community VolunteerVolunteer Coach at Florida Southern College Assistant Coach Cheerleading Squad Volunteer Work with Habitat for Humanity Volunteer Work at Local School

The ISN IT Department supports more than 300 employees in various areas of operations including more than 10 distribution centers and a robust call center with an enterprise level phone system. We are looking for energetic customer service oriented Technical Support Specialist who is willing learn and expand their technical skills.

This role provides technical assistance and training to system users, and installs, modifies, and maintains/supports ISN networks, servers, and customers by performing the following duties..Essential Functions· Responding to technical support tickets within a reasonable time frame· Record, validate, and sort technical support requests· Diagnose and resolve system hardware, software, network and operator problems· Coordinates activities with Jr. System Administrator and VP of ITI. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND/OR EXPERIENCE:For this position we prefer experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.COMMUNICATION SKILLS:This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.This position also requires interaction with level II technicians and requires a high level of team work. The person in this position should be prepared to share information and experience with junior personnel. DECISION MAKING/JUDGEMENT:This position involves projects and/or assignments requiring decision-making in regard to troubleshooting and problem solving. The position requires the ability to work both independently and as a team in determining satisfactory solutions.OTHER SKILLS AND ABILITIES:SA Engineering and Provisioning· Engineering of SA-related solutions for various project and operational needs· Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.· Install and configure systems such as VMware, Active Directory, and HP-UX.· Develop and maintain installation and configuration procedures.· Contribute to and maintain system standards.· Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.Operations and Support· Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.· Perform regular security monitoring to identify any possible intrusions.· Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.· Perform regular file archival and purge as necessary.· Create, change, and delete user accounts per request.· Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.· Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.Maintenance· Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.· Upgrade and configure system software that supports ISN infrastructure applications per project or operational needs.· Maintain operational, configuration, or other procedures.· Perform periodic performance reporting to support capacity planning.· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.· Maintain data center environmental and monitoring equipment.KNOWLEDGE/SKILLS:· Bachelor (4-year) degree, with a technical major, such as engineering or computer science.· Systems Administration/System Engineer certification in Unix and Microsoft.· Six to Ten years system administration experience. II. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Needs ability to use a keyboard to enter and retrieve data.· Must have good eyesight to view computer monitor and phone.· Lifting and/or carrying of 5-20 lbs. or more and the pushing and pulling of carts if necessary. III. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.