cng s b bo co thc tp tt nghipThi gian: t ngy 03/03/2015 n 24/04/2015H v tn: Nguyn Th ThyLp : CAN7NS1C s thc tp: Resort Vn Chi ti thc tp: Hot ng phc v dch v ti Resort Vn Chia ch: Qung C Sm Sn Thanh HaGio vin hng dn: Lng Th Ht

Chng 1 : GII THIU CHUNG V RESORT VN CHI1.1 V tr a l v qu trnh hnh thnh pht trin ca Resort Vn ChiV tr a lQa trnh hnh thnh v pht trinT chc b my ca Resort Vn ChiS c cu t chc Chc nng , nhim v ca tng chc danh i ng lao ng C cu lao ng Ni quy , quy ch ca Resort Vn ChiC s vt cht k thut Kt qu hot ng ca nm 2014

Chng 2 : THC TRNG HOT NG DCH V NH HNG TI ROSORT VN CHI2 .1 Nghip v phc v bn ti Resort Vn Chi 2.1.1 Gii thiu chung v b phn bn2.1.1.1 C s vt cht k thut v trang thit b tin nghi2.1.1.2 T chc lao ng v cc ca lm vic2.1.1.3 Sn phm v i tng khch ch yu2.1.2 Cc m hnh v hnh thc phc v2.2.2.1 M hnh phc v n sng theo chn mn2.2.2.2 M hnh phc v n tra ti theo thc n2.2.2.3 M hnh phc v n tra ti chn mn2.2.2.4 M hnh phc v n tra ti u theo thc n2.2.2.5 M hnh phc v n tra ti u chn mn 2.2.2.6 M hnh phc v n buffet2.1.3 Tnh hung gp trong qu trnh thc tpKT LUNPH LC

Ph lc 1 : Mt s hnh nh v Rosort Ph lc 2 : Cc biu mu

Nhn xt ca c s thc tpNhn xt ca gio vin hng dn