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Output Funding and Reporting

Guide for organisations funded underthe Com m un i ty Services A ct 2007

February 2012

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What is an Output?

An output is a product or a service generated fromusing resources

Service providers transform resources ( inputs ) intoservices ( outputs ) and the impact of these outputson individuals, groups and the community are theoutcomes of the service

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Why is it being introduced? Qld Audit Office Report 2007

Service Delivery Commission Report 2007 Qld Compact 2009 Red Tape Reduction Initiative 2009 Machinery of Government changes 2009 Productivity Commission Sector feedback

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Why is it being introduced?Part of a suite of reforms currently underway to bettersupport the relationship between government andNGOs

Common Service Agreement Harmonising quality standards Output funding and reporting Common Funding Legislation Review of performance measures

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What is Output Funding?Clarifies: What is being purchased How much is being paid for it, and What will be delivered

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What Outputs does the Departmentfund?

The Outputs Catalogue contains the outputs thedepartment funds

Maps to National Classification for CommunityServices

(NCCS) - enables national comparisons Contains the specific measures for each output

On Internet: http://www.communities.qld.gov.au/gateway/funding-

and-grants/output-funding-and-reporting

http://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reporting

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Output Measures Each output has an associated output measure Allows service providers to clearly indicate the

quantity of outputs they deliver Types of output measures

Hours Places

Milestones achieved on agreed plan Meals Kilos of food delivered

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Collecting data on hours ofdirect service delivery

Count this time as part of hours of service/output Not counted in hours ofservice

Time spent withclients/serviceusers/community, forexample, in person oron the phone: Counselling Case management Personal assistance Time on the phone

with clients

Time spent on behalf of a client orwhich can be attributed to a client: Arranging a referral Writing file notes Participating in case conferences Recording data at time of

assessment Mobile service delivery Preparing training materials Time on behalf of or available for

clients (output specification)

Indirect time: Team meetings Travel Training Networking meetings Getting supervision Compiling or entering data

for reporting purposes Collating data Administrative tasks Supervising staff

All included in establishing cost

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Items to take into consideration inestimating the hours of direct service

deliveryEstimating the hours that are available for directservice delivery for each position may include:

How many staff are providing direct service delivery(expressed as equivalents of full time positions)

How many hours of the week are involved in activities

that are direct service delivery How many weeks per annum are available for direct

service delivery for each position

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Output Measure Clients

Services will need to report on the number ofclients (distinct individuals) who received aservice under each funded output during thereporting period

Some services will also be provided with anannual target number of clients for each funded

output

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Output Measure - Places A Place is defined as the number of occupied or

potentially occupied spaces for clients who can beprovided with a service

A unit of accommodation may be a bed, a bedroom,a flat or a house

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Output Measure - Places Annual total number of places available is the

number of accommodation units multiplied by thenumber of nights per annum

Units of accommodation may be temporarilyunavailable (due to repairs and maintenance,critical incident etc.) however, the annual totalquantity of places is NOT adjusted in thesecircumstances

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Output Measure Milestones achieved on agreed plan

Milestone categories Plan / schedule Projects Forums / conferences Workshops Reports / papers Resources / tools Community events Training / learning and development Sector development and collaboration

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NGO reporting requirements Through OASIS (as per reporting frequency in serviceagreement)

Financial Acquittals Performance reports (will change and may decrease in

number depending upon output applied) Annual audited statements Any other reports required in the service agreement Reporting against the agreed number of outputs For each output, reporting on the number of clients

(distinct individuals) who received a service

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NGO reporting requirementsNumber of outputs delivered using the appropriate measureNumber of clients (distinct individuals) provided with the service

Funded Outpu t Output Descr ip t ion OutputMeasure

Quant i ty to bedelivered pera n n u m

Repor t ingFrequency

Due Date

A01.2.02 Needsassessment andmanagement ofcase/service plans

Activities of assessment of serviceneeds, development and monitoring ofservice plans, ongoing casemanagement and coordination ofvoluntary, individualised servicepackages, and professional support inaccessing and using general communityservices.

Hours

Number ofclients

OR Insert text

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Reporting in OASIS

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Reporting in OASIS

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Support availableDepartment of Communities internet site: http://www.communities.qld.gov.au/gateway/f

unding-and-grants/output-funding-and-reporting Includes frequently asked questions

http://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reportinghttp://www.communities.qld.gov.au/gateway/funding-and-grants/output-funding-and-reporting