NG9-1-1 / NG112: WHAT IS IT?(IT’S MUCH MORE THAN “JUST AN ESInet”)

BILL MERTKA, OFFER MANAGER, NGICC & NG9-1-1GLOBAL SOLUTIONS & SERVICES, MOTOROLA SOLUTIONS

April 17, 2013 | EENA Emergency Services Workshop – NG112, Track 2 – Riga, Latvia

NEXT GENERATION PUBLIC SAFETY VISION

NG COMMAND CENTER

NG112 CPE CAD Console RTCC

Integration Platform

Digital Radio /

Broadband

Multimedia

Communications

• SIP Multi-media ingress to command center – NG112

• Command Center Transformation - NGICC

• Digital Radio / Broadband out to first responder; broadband in from first responder

NEXT GENERATION PUBLIC SAFETY

Applications Ecosystem

NG9-1-1 (and by extension, NG112):

• The set of network elements, software applications, databases, call taking components,

and operations & management procedures required to provide next generation

emergency services

NENA “i3” Standards / NG112 LTD (req’ts., architecture, and specs)

• The functional applications/services that form the core of NG9-1-1 / NG112 and run on

Emergency Services IP networks (ESInets)

ESInets

• A privately-managed IP transport network that supports the core routing functional

entities necessary for NG9-1-1 / NG112 call delivery; these include but are not limited to:

the Emergency Services Routing Proxy (ESRP) and the Emergency Call Routing

Function (ECRF). An ESInet can support other Emergency Services applications and is

shared by all agencies which may be involved in any emergency.

Other SDOs (IETF, ATIS, EENA etc.) have also turned their attention to NG9-1-1 / NG112

• EENA has developed the NG112 LTD Standard (currently @ v1.1)

• NENA i3 / EENA NG112 LTD incorporate global IETF standards

• ATIS (North America) has developed a transition standard (RFAI)

NG9-1-1: WHAT IS IT? (NENA Definitions)

NG9-1-1 / NG112 BASICS

NG9-1-1 / NG112 System =

Procedures +

Databases +

i3 Architecture +

ESInet within IP network

Source:

It is Much More

Than Just an

“ESInet!”

NENA NG9-1-1 SYSTEM

Clients Access Networks Origination Networks

Emergency Services IP Networks (ESInets)

Legacy Circuit-

Switched Networks

Public Access

IP Networks

Internet,

Carrier IMS

Networks, etc.

NG9-1-1 /

NG112

Core Services

ESInetLegacy Selective

Router Gateway

Legacy Center

Legacy PSAP

Gateway

NG9-1-1 /

NG112 Center /

Command

Center

Call Taker

Dispatcher

PS LTE

Radio

System

Based on EENA Diagram in “Next Generation

112 Long Term Definition,” Version 1.1

NG9-1-1 /

NG112 Center

Emergency

Responders

Legacy Network

Gateway

NG9-1-1 / NG112 SYSTEM OVERVIEW

ESInet

HOW IS NG9-1-1 DIFFERENT?

PACKET-BASED (IP) vs. CIRCUIT-SWITCHED ( CAMA, SS7, etc.)

GIS BASED call routing control (vs. legacy telephone number based)

Location data TRANSPORTED with the call (vs. legacy after-call lookup)

ADDITIONAL TYPES of calls and messaging (e.g. multimedia, text, etc.)

VIRTUAL PSAP capabilities (shared core systems; flexible call answer)

Added ALTERNATE ROUTING options (e.g., sensing PSAP status)

Direct control of CALL MANAGEMENT (e.g., policy routing, etc.)

NO LONGER A “LOCAL” SERVICE (interoperability at county, region, state, national level)

Source:

PAGE 7

NG9-1-1 / NG112 IS NOT (JUST)…

VoIP to the PSAP

• Full, “end state” NG9-1-1 involves more than just send calls to a

PSAP over IP / VoIP

• Without location-based routing of “calls”, it is not “NG-baseline,”

let alone “full NG”

Texting to 9-1-1

• An important capability, but NG9-1-1 is MORE than just receiving

text messages (or photos or video, for that matter, at the PSAP)

• Multimedia sessions to the PSAP are important, but NG involves

much more…

NG112 NETWORK DESIGN

PSTN

Caller

LNG

VoIP

Caller

Carrier

Proxy

BCF

LIS ECRF

ECRF

ESRP

ESInet

BCF

Legacy

PSAP

LPG

NG

PSAP

ESRP

NG112 SOLUTION COMPONENTS

• EMERGENCY SERVICES IP NETWORK (ESINET) – Private, managed IP network

used to transport NG112 calls and data, such as from originating networks / devices

to PSAPs

• LEGACY NETWORK GATEWAY (LNG) – converts originating network legacy signals

to SIP

• LEGACY SELECTIVE ROUTER GATEWAY (LSRG) – enables two-way

communications between ESInet-located PSAPs and PSAPs on legacy networks

• LEGACY PSAP GATEWAY (LPG) – converts SIP to legacy signaling, so that

traditional PSAPs can connect to NG networks

• LOCATION INFORMATION SERVER (LIS) – Provides location to end devices or

other NG elements that request location of a device, based on a series of identifiers

• EMERGENCY CALL ROUTING FUNCTION (ECRF) – Provides location-based

routing of emergency calls based on stored GIS boundary file data

• LOCATION VALIDATION FUNCTION (LVF) – Provides civic address location

validation vs. GIS database information

• EMERGENCY SERVICES ROUTING PROXY (ESRP) w PRF – SIP proxy optimized

for emergency calls that forwards emergency calls

• NG PSAP – Native IP-based PSAP solution, designed according to all of the existing

and future NG standards put out by various global SDOs

BRINGING TOGETHER VAST STORES OF DATAFROM ACROSS THE GOVERNMENT ENTERPRISE

APPLYING ANALYSIS TO TURNINFORMATION INTO INTELLIGENCE

MAKING THAT INTELLIGENCE ACCESSIBLE BY ALL TO INFORM OUR DECISIONS AND ACTIONS

CREATING SAFER CITIESAND THRIVING COMMUNITIES

DATA SOURCES

Video Input

Incident Databases and Criminal Complaints

Arrest Records & Photographs

Parole and Probation Databases

National Crime Databases

112 Call Records

Crime Mapping Systems

NG112 “USE CASE” REAL-TIME CRIME CENTER

ACT IN REAL-TIMEA dedicated team of officers monitors inputs from video systems,

sensors and other data sources to detect an incident in real-time as it

unfolds and trigger the appropriate response

BE READY FOR WHAT’S NEXTData analytics enable you to better anticipate and forecast, bringing the

advantage of intelligent prediction for proactive planning and response

preparation

ENHANCE THE WAY YOU RESPONDIntegrate and correlate multiple sources into one unified view and tie

radio and video system together to deliver critical information to first

responders for improved situational awareness

CONNECT WITH THE CITYTAP THE BEST SOURCE OF INTELLIGENCE: THE CITY ITSELF.

EXAMPLE: AN INDIVIDUAL BRANDISHES A GUN

CITIZENWitnesses at the mall make calls to 9-1-1

9-1-1 CALL TAKERanswers calls, fills incident form and pushes to CAD operator

CAD OPERATOR enters incident, dispatches nearby units, establishes talk group

OFFICERDispatched to an entrance, receives image of suspect from commander

REAL-TIME CENTERPulls video feed guided by dispatcher information and provides tactical support to officer in the field via RTVI and radio console

A REAL-TIME CRIME CENTER IN ACTION

PAGE 13

PAGE 13

MOTOROLA SOLUTIONS

MOTOROLA SOLUTIONS CREATES INNOVATIVE PUBLIC SAFETY SOLUTIONS TRUSTED BY FIRST RESPONDERS FOR MORE THAN 75 YEARS.

ONE VISION, ONE SOLUTIONFROM ONE COMPANY-MOTOROLA

TRUSTED INNOVATION YESTERDAY, TODAY AND TOMORROW

KEEPING THEM SAFE, HELPING THEM DO THEIR JOB BETTER

BUILDING SAFER CITIES

BILL MERTKA

OFFER MANAGER, NGICC & NG9-1-1

MOTOROLA SOLUTIONS, INC.

william.mertka@motorolasolutions.com

1-847-576-3420

CONTACT INFORMATION

BACKUP SLIDES

NG9-1-1: WHAT IS IT? (2)

NENA NG Baseline:

• A fully compliant NG9-1-1 system must include:

- The functions of today’s E9-1-1 system, replicated in IP protocol and

structures as defined by NENA NG9-1-1 standards, including all

network and PSAP components of the system

- A number of capabilities beyond E9-1-1 functions, such as the basic

ability to support non-voice multimedia, such as text and video

NG9-1-1: WHAT IS IT? (3)

NENA NG Baseline:

• Additional minimally required components or capabilities of baseline

NG9-1-1 include, but are not limited to:

1) ESInet (Emergency Service IP network)

2) GIS data creation to support 3 and 6 below, and associated

management tools

3) Publication of Authoritative NG9-1-1 Validation related Databases

for use by OSPs and Location DB providers to pre-validate civic

addresses (in replacement of MSAG), supported by LVF and LIS

functionality1

4) Publication of Authoritative NG9-1-1 Routing Data for state and

regional levels

5) Support for legacy originating services via gateways (e.g., access

to traditional ALI databases)

6) Geospatial controlled IP software call routing function (ECRF and

ESRP)

NG9-1-1: WHAT IS IT? (4)

NENA NG Baseline:

• Additional minimally required components or capabilities of baseline

NG9-1-1 include, but are not limited to (con’t.):

7) The ability to control call routing based upon a policy routing function

(PRF) with standardized methods to define/build and control Policy

Rules

8) Additional data acquisition after call delivery to facilitate call

processing by call taker or other public safety entities

9) Support for transfer of calls with accumulated call taker notes and

added data, or an access key to such data, to any authorized entity

interconnected by ESInets

10) Ability to interconnect with other NG9-1-1 systems and to interwork

with E9-1-1 systems

11) Support for system monitoring/logging/discrepancy reporting

necessary to support troubleshooting and ongoing operation and

maintenance

NG9-1-1 DETAILED ARCHITECTURE

INFORMATION IS EVERYWHERE BUT CAPTURING IT IS JUST THE START

CITY FLEETLOCATIONS

TRANSITSCHEDULES

STREETUPGRADES

CITYSOCIAL MEDIA

UTILITIESWORKLIST

HEALTH CODERECORDS

INTELLIGENTTRAFFIC LIGHTS

NETWORKEDMETERS

NETWORKEDBIKE SHARE

AIR QUALITYSENSORS

SMARTMETERS

BUILDING PERMITS

SURVEILLANCECAMERAS

INSPECTIONSRECORDS

CSR SERVICEREQUEST

ZONING PROJECTS

NG112CRIME REPORTS

CONNECTEDTRASH CANS

FUSIONCENTER

EMERGENCY OPERATIONCENTER

DISPATCH

CALL TAKING

WHAT IS A REAL-TIME CRIME CENTER?

• Aggregates multiple data sources to improve situation awareness and help aid in the response process

• Integrates video system with radio system, CAD and records

• Puts all information onto on unified, map view

• Makes video wall actionable

• Integrates existing and new technology

• Staffed by badged officer Crime Analysts to handle real-time incidents

REAL-TIME CRIME CENTER

IMAGINEA WORLD WHERE…A CALL IS SEEN AS IT HAPPENS.

Accidents, gunshots and alarms triggerintelligent video and dynamic sensors-alerting the command center

Citizen text messages, images and videoare received and immediately availableacross the platform

Radio console and NG112 call controlswithin CAD speeds communications toresponders and citizens

Incident parameters and GIS informationguide automatic recommendation ofmulti-agency units

Incidents generate and update betweenCAD systems, improving inter-agencyutilization of resources

Responders receive incident, location andstreaming video over optimized publicsafety LTE

Reports are quickly completed from thefield with increased accuracy and speed

IMAGINEA WORLD WHERE…RESPONDERS ARE AIDED BY SMART SYSTEMS.

Mission critical video and voice are delivered toresponders via optimized, secure and controlledpublic safety LTE

Operational reach expands as text information issecurely sent over LMR radio systems

Customer services applications reduce emergency call volume as citizens calls route to the appropriate handling point

Advanced broadband-data devices automaticallysynchronize when responders exit their vehicles

Multi-agency and public safety resourcesconnect and coordinate with one, real-time viewof situations

Deployed mobile-command centers have directaccess to central command and mutual-aidinformation

Proactive monitoring and analytics across theplatform result in increased awareness ofcommunity issues

IMAGINEA WORLD WHERE…RESPONDERS’ SAFETY IS ACTIVELY MONITORED.INCIDENT RECONSTRUCTION IS SIMPLIFIED.

A fire fighters vital signs are automaticallymonitored with keyword triggers and voice-pitchmeasurements

Wearable, in-vehicle and fixed cameras streamreal-time video to the command center

An officer pushes a radio-emergency button toprovide his exact location, prioritize radio trafficand feed nearby camera video to the commandcenter

Multimedia records including voice and videoare synchronized for full scenario reconstructionand keyword search

Scenario reconstruction provides invaluabletools for prosecution, training and liabilitydefense

Permissions and digital signatures protectagency records