Nexthink integration to ServiceNow at Firmenich

Pierre Hug & Robin Chytil ServiceNow user group Suisse romande

June 2018

Table of contents

• Introduction to Firmenich

• ServiceNow at Firmenich - timeline

• Nexthink integration to ServiceNow

• Demo

• Next steps

Introduction to Firmenich

• Private, family-owned company, founded in 1895

• A worldwide leader in perfumes and flavors

• Nr 1 in Ingredients (synthetic, white biotechnology, natural)

• Nr 2 in Perfumes (fine fragrance, body care and home care)

• Nr 3 in Flavors (beverages, sweets and savory)

• Revenue in FY17: more than 3.3 billions CHF

Introduction to Firmenich

• Over 6000 employees (IT: 156 internal)

• Presence in 64 countries (28 factories/plants)

• 4 R&D centers, 2000+ patents

ServiceNow at Firmenich - chronology

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

• Desktop Software Asset Management

• PC inventory

• KnowledgeManagement

• DemandManagement

• Project Portfolio Management

• Timesheeting• Service Portal using CMS

• Hardware AssetManagement

• Nexthinkintegration

• Chat integration(Vayusphere -Skype4B)

• CMDB healthand PC compliance

• Automaticsoftware installation (1E and SCCM integration)

• Contract Management

• Major Incident Management

• ProblemManagement (formal)

• Cost Transparency

• DemandManagement (re-launch)

• RFP and Proof-of-Concept

• FacilitiesService catalog

• Product Transfer Solution

• Facilities Service catalog migration

• Maintenance plans for Facililities

• CreditManagement

• Finance Master Data

• Master Data Management for Operations

• Application Change and Release management

• Incident management, SLAs

• Event Management • Request catalog (incl.

employee lifecycle)• Application access

management• Infrastructure Change

Management• CMDB (services,

servers and databases)

• Continuous improvement

• Chatbot

COREDB/SAP

Co

nfi

gura

tio

nst

ore

sM

aste

rC

MD

B

Ma

na

ged

CIs

Dis

co

ve

red

CIs

JDisc

START (ServiceNow)

Servers, databases,

printers, network

UsersLocationsDivisions

Active Directory

SCCM

PC HW + SW instances

Firmenich infrastructure

PC HW

Users, locations, divisions

Mobile Iron

Mobile devices

CMDB architecture

Tic

ke

ts, ta

sk

s

Au

tom

atio

n t

oo

ls

Email(Exchange)

Monitoring(HP Openview)

Automation(HP OO)

Skype4B chat(Vayusphere)

Services Configuration

Items

TicketsTasks

Nexthink, McAfee, Connected backup

PC information

Nexthink – what is it?

Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics

Nexthink – what is it?

Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics

Nexthink – what is it?

Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics

Nexthink integration to ServiceNow

• Incident Analytics plugin

Nexthink integration to ServiceNow

• PC attributes enrichment (through NXQL import)

Nexthink integration to ServiceNow

• PC compliance audits and dashboards

Nexthink integration to ServiceNow

• Software usage

Demo!