Next Generation Service Assurance Single Pane of Glass for … · 2019-11-10 · Next Generation Service Assurance Single Pane of Glass for Hybrid IT Glen Gibson –Sales Director,

Next Generation Service Assurance

Single Pane of Glass for Hybrid ITGlen Gibson – Sales Director, New Zealand (and Australia)

© 2015 ScienceLogic Inc. All rights reserved.

Strategic Imperatives for IT

Accelerate Build out of

Private Cloud

Adopt Public Cloud

Services

Achieve Cost-effective IT

Service Delivery



Deliver High-Quality IT Services Faster and at Lower Cost

Find and Fix the Right Problems Faster and Be More Proactive About It

EfficiencyDo more with what you have

Reduce TCO

Increase staff productivity

FlexibilityMonitor everything from one place

No matter what or where

Or if it changes in the future

AgilityRespond quickly to

technology changes and

business needs


Network

SaaS

HardwareEvents

SDDC /

SDN

OrchestrationStorage

Security

Public Cloud

_______

Service

DeskAPM

Ticketing

Converged

Infrastructure

Unified

Communications

_______

Assets

Private Cloud

Server

Virtualization

Custom

Proprietary

_______Little to No Cross-Domain Visibility

Manual, Complex, and Inefficient IT Processes

Most Companies Have Dozens of Disconnected Silos & Tools


Easily Configurable and Extensible

The ScienceLogic Hybrid IT Monitoring Platform

1. Identify what and where your resources exist.

2. Collect key data you need about each resource.

3. Determine impact relationships between resources.

4. Monitor and assess the health of critical services.

5. Streamline, standardize and automate common actions.

Discovery &

Classification


Private

Cloud

Public

CloudTraditional

Infrastructure

You Can Consolidate, Integrate & Automate Across Domains

• Consolidate Silos: Reduce Tool

“Overlaps & Gaps”

• Integrate & Aggregate Data

• Streamline, Standardize &

Automate IT Processes


We Can Help You On Your Journey To Hybrid IT

Cost CenterSlow, Rigid, Inefficient Silos

Business EnablerAgile, Flexible, Efficient

IT Before IT After

Define a vision & strategy

Modernize at your own pace


Integrate Monitoring with Service Management

Intelligent Discovery & Monitoring

De-dup

Correlate

Update

Append

Fuji

© 2013 ScienceLogic Inc. All rights reserved Slide 9

Traditional I/T becomes ITSM Process

Technology focus Process focus

"Fire-fighting" Preventative

Reactive Proactive

Users Customers

Centralized, done in-house Distributed, sourced

Isolated, silos Integrated, enterprise-wide

"One off", adhoc Repeatable, accountable

Informal processes Formal best practices

IT internal perspective Business perspective

Operational specific Service orientation

IT Alignment with the Business

© 2013 ScienceLogic Inc. All rights reserved

ScienceLogic ITSM Features

• Service Models comprised of the elements that deliver the

Service• Manages small to large, simple to complex Services

• KPIs (Service Metrics) enable management of the quality,

performance, and capacity of the Service• Not just how well it’s performing, but why

• Enables detection of potentially service-impacting situations

• Availability, Health, and Risk give an “at a glance” view of how

well the Service is working

Slide 10


Availability, Health, and Risk

As defined by the user:

• Availability: is it up or down?

• Health: how well is it working?

• Risk: what’s the chance it will stop working?


IT Service Management Dashboard

Service InformationFault Management

Service Level

Health, Availability, and

Risk

Service Vitals

Service Vitals

Service Vitals Topology


Service Level Agreement Widget

• Based on Availability

• Defined Compliance Period

• Calculates Compliance

• Color-coded based on remaining time

• Phase 1 SLM feature


• Founded 2003

• HQ in Washington DC

• MSPs, Federal & Enterprise Customers

• Sales offices in US, EMEA, APAC

About ScienceLogic


The Ultimate Monitoring Platform

15

CloudApplication Virtualization ComputeNetwork Storage Physical

Assets EventsAutomation Service LevelsReporting Performance Customer Portal

Intelligent Discovery & Monitoring

Instant Management

Integrated

Datastore

Via RESTful

API

Billing

CRM

3rd

Party

Orchestration

Provisioning

Service Desk


HA and/or DR

DB Appliance

Collector Group

Collector ApplianceCollector Appliance

Collector Appliance

Admin Portal Appliance

All In One ApplianceCollector ApplianceDB Appliance

Robust, Flexible, Architecture

Provider

Apps & DBs

Servers – OS,

VM, Web & AppProvider

Network

Customer

Apps & DBsServers – OS,

VM, Web & App

Customer

Network

16

Internal

GUI

Customer GUI

3rd Party

Management

Tools

Cloud

Data ManagementTrending & Analytics -

Events & Alerting

API

AutomationSNMP – Email – SQL –

APIs – Syslog

Message CollectionSNMP Traps Syslog

Email INFORMS

Data CollectionSNMP WBEM

ICMP/TCP port SOAP/XML

SMTP XSLT

HTTPS SQL

PowerShell WMI

DNS SMI-S

Internal Infrastructure

Customer Infrastructure

Web UIHTTP/HTTPS

Single ApplianceDistributed System

Admin Portal Appliance

Web UIHTTP/HTTPS

Integration Server Appliance

Data ManagementAPI

Collector Appliance

Data Collection


ScienceLogic Differentiation

Service Providers Ability to ExecuteHybrid IT Focus

• Expertise and DNA

• Strategic customers

• Multi-tenant platform

• Differentiated IT services

model

• Multi-cloud strategy

• GTM focus on AWS

• Deep cloud services

coverage

• Dependency Mapping

• Consistent high growth

• Global presence

• Strategic partners

• Strong balance sheet

• Focus on innovation

Platform Automation Scale and SecurityFast Delivery

• Native event reduction

• Broad Platform API

• Workflow engine

• Adv ServiceNow support

• Automated migrations

• Open dev platform

• 14 collection protocols

• Programmable interface

• 3800 Device classes

• Partner certified

• On/Off Prem and/or SaaS

• Global Manager

• Flexible architecture

• DISA / UC APL Certified

• Security focus



Accelerate Build out of

Private Cloud

Adopt Public Cloud

Services

Achieve Cost-effective IT

Service Delivery


Thank You!

Glen Gibson

[email protected]

@squedge

www.sciencelogic.com

Documents

Next Generation Service Assurance Single Pane of Glass for … · 2019-11-10 · Next Generation Service Assurance Single Pane of Glass for Hybrid IT Glen Gibson –Sales Director,