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Newsletter ~ Path of Quality ~

Message from the Chairman

Dear Individual members / Platinum corporate members / Corporate

members,

In this year, our Association continues to run two Registered Quality

Manager Certificate courses.

We have conducted company visits including Towngas Headquarter,

CLP Power station, etc.

In the coming year, we will continue to arrange companies visit,

weekend seminars, and work with our strategic partners such as SSI,

KMDC, etc. to enrich your professional knowledge.

I would like to quote “Innovation + Quality

Innovative Quality Management System”.

Best Wishes to you and your family to have a

Merry Christmas and Happy New Year!

Yours Sincerely,

Dr. Mark Chan

Chairman

Annual General Meeting 2016

Date: 19 December 2016

Annual General Meeting for members of the association will be held

at the MTR Headquarter on 19 December 2016. The purpose of the

meeting was to report the performance of HKQMA in 2015-2016.

Annual report and reports from chairman and treasurer will be

presented. We invite Mr. Francis Leung, keynote speaker to provide

a talk to share “Building Information Modelling (BIM): A tool for

Quality Advancement in Building Projects” to us.

December 2016

Inside This Issue

1 Message from the Chairman

Annual General Meeting 2016

2 Study Mission to Jiaxing (浙江嘉

興) the 38th CNQCC

3

Company Visit

Hong Kong and China Gas

Company Limited (Towngas)

4 CLP Power Hong Kong Limited

(ElectriCity)

5

Courses and Training Program

Certificate Course on Registered

Quality Manager (9th Intake)

RQM Members List

6

7

New Intake in 2017

Certificate Course on Registered

Quality Manager (10th Intake)

Hong Kong Quality Management Association

Room 130, 1/F. Liven House, 61-63 King Yip Street,

Kwun Tong, Kowloon

Tel: (852) 2581 2210

Fax: (852) 2581 2212

Dr. Mark Chan

www.hkqma.org

E-mail: enquiry@hkqma.org

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Study Mission

Study Mission to Jiaxing (浙江嘉興) the 38th CNQCC

Date: 20-24 September 2016

Hong Kong Teams won the “My Favorite QC Award”

Dinner with China Delegates after company visit

The China National Quality Circle Convention (CNQCC) is one of the renowned annual events

being organized by the China Association for Quality (中國貿量協會), also known as China

Quality Control Association for Quality. Since 1978, with the support from the Chinese

Government, the QC activities are well established in China. Over the past 38 years, QC activities

are widely spread from manufacturing to service sectors such as transportation, project construction,

commerce, banking, post and telecommunications. At present more than 1.5 million circles were

registered with over 15 million people participating in QC activities. The cumulative economic

return produced by QC activities reached RMB $410 billion. The Convention attracted quality

professionals/ pioneers and QC teams from various provinces and cities of China.

The aim of the CNQCC was to let participants have a better understanding of the promotion and

implementation of quality activities in China through company visit. They could also learn how

quality activities can improve quality and productivity of product and service. Additionally, the

study mission highlighted the best practice in quality management as good model for individual

companies.

Participants were invited to have dinner with senior delegates from China Association for Quality.

An informal gathering was arranged for participants to meet delegates from different trades of

China. There were 40 participants joined the study mission.

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Company Visit

Company Visit to Hong Kong and China Gas Company Limited (Towngas)

Headquarter

Date: 6 May 2016

We organized a visit to Towngas Headquarter in 2016. This visit gave participants a chance to

understand the operations of customer services (Call Centre), Control Centre, and Innovation Centre

in the North Point’s Headquarter. Twenty four participants joined the visit.

Photos were taken during the visit.

4

Company Visit to CLP Power Station

Date: 27 October 2016

We organized a visit to CLP Power station, Tuen Mun in 2016. This visit gave participants an

opportunity to understand the daily operations of Power generation. We also visited their showroom,

etc. Fourteen participants joined the visit.

Photos were taken during the visit.

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Courses and Training Program

Certificate course on Registered Quality Manager (9th Intake)

October – December 2016

In the last Quarter of this year, the association launched the RQM 9th Intake program with 5

students. An intensive comprehensive program includes EQFM, ISO9001-2015 Clause 7.1.6, Lean,

TQM, etc. All students will be awarded certificates after 75% attendance and passing an open-book

examination. After the award of the Certificate, student can apply for the Professional Qualification

Certification for Certified Manager of Quality (CMQ) granted by China Association for Quality

(CAQ). Student can also apply for the Registered Quality Manager from New Zealand Quality

Society.

RQM Members List (Registered Quality Manager)

Dr. Chau Ka Yin, Gavin Mr. Wong Chi Hang Mr. Lam Wing Kin

Dr. Chan Man Wong, Mark Mr. Lee Kai Lo Mr. Hung Chi Hoi

Mr. Kwan Chun Chung, Osbert Dr. Ip Yun Kit, Perry Mr. Tam Chun Wai

Dr. Leung Wai Keung, Victor Dr. Kwok Yiu Wah Mr. Chu Wai Sing

Dr. Lam Kin Sun, Frankie Mr. Pang Chi Keung Mr. Hon Chi Kwong

Mr. Cheung Kam Chi Dr. Yau Ming Hon, Jimmy Mr. Leung Chun Fai

Dr. Chan Yuk Kau Mr. Cheung Tak Wing Mr. Ip Hiu Wo

Mr. Kok Ping Wo, Victor Mr. Chung Kin Man Mr. Tsang Chiu Yung, Alfred

Ms. Chen Han, Sophia Mr. Chan Ho Kwong, Oliver Mr. Wo Kin Kee

Ms. Fung Siu Ying, Juliana Mr. Tam Wai Kau, Alphaeus Mr. Iu Po Chuen

Mr. Dai Ka Man Mr. Mo Kin Keung Mr. Chan Kai Chung, Joseph

Mr. Lui Wing Kan Mr. Cheung Fong Kin Mr. Wong Yue Hing

Mr. Tam Chi Kwan Mr. Chak Chun Fai Mr. Leung Wai Chung

Ms. Leung Lai Ling, Diana Mr. Lam Fuk Ming Mr. Ho Kam Hong

http://www.hkqma.org/index.php/Doctoral/index

Hong Kong Quality

Management Association

China Association For

Quality

New Zealand Organisation For

Quality

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Certificate Course on Registered Quality Manager (10th Intake)

New Intake in 2017

Date: In April 2017

In April 2017, the association launches a 5-days program called Certificate Course on Registered

Quality Manager. Quality management could help organizations to maintain undefeated advantage

through practice of operational excellence and improvement in customer satisfaction. The upcoming

program could equip participants with knowledge and skills of providing quality management skills

so as to fulfill the increasing demand of high quality of management. After joining the program,

participants could gain a better understanding of the application of the three popular quality control

tools, Balanced Score Card, Lean Six Sigma and ISO standards. They could learn how to reduce

defects and waste and eliminate conflicts occurred during operation. Skills of enhancing customer

satisfaction and establishing corporate image could also be leant during the course. Course will be

held on Saturday from April to June.

Candidates will be awarded a certificate for passing of an open-book examination. After submitting

a personal project and passing a VIVA examination, candidates are eligible to apply for the

Registered Quality Manager (RQM) offered by the HKQMA. Holders of the HKQMA Registered

Quality Manager (RQM) are qualified to apply for Professional Qualification Certification for

Certified Manager of Quality (CMQ) granted by China Association for Quality (CAQ) and China

Enterprise Confederation (CEC).

The program consists of three subjects, which will be introduced in the course outline in following

page. If you would like to know more information about the course and are interested in joining the

course, you may download the leaflet and form at

http://www.hkqma.org/index.php/Services/view/id/49.

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質量系統

和模型

卓越績效

管理

質量管理的

戰略性計畫

管理技巧和能力

•管理原則

•管理理論、風格和工具

品質模型和理論

•美國波多裏奇國家品質獎

(MBNQA)卓越表現評分標準

•ISO及其它第三方標準

•精益工具

卓越績效模式概述

•背景、實質、作用和特徵

•幾種主要的卓越績效模式

領導力的挑戰

•領導人角色和責任

•管理人的角色和責任

•變革管理

•激勵、影響、談判、化解

•授權

戰略計畫發展和部署

•戰略性規劃模型

•商業環境分析

•戰略計畫部署

CONTENTS課 程 內 容