Ryan Kim2651 Midvale Avenue, CA 90064

310-560-6706Rkim412@gmail.com

EducationUniversity of California, Riverside Riverside, CAPublic Policy: Bachelor of Arts: September 2010– June 2015

Skills- Ability to understand and fully assess client needs and develop targeted solutions - Strong knowledge of application, solution and major project selling - Develop and maintain relationships that are needed to maintain customers in highly competitive markets - Delivering complex solutions for key customers and influencers- Cultivated positive relationships with customers to further improve communication between the company and customers

EmploymentBinex Line Corporation Torrance, CACustomer Service Representative September 2015 – May 2016- Managed the daily operations of customer accounts from quote requests to coordinating complex shipment arrangements to escalated technical support issues-Ensured customer goods moved from production through the supply chain to the end user in compliance with all relevant custom laws and customer expected timelines through multiple time zones.-Communicated proactively and initiated outbound contact to current customers to solidify relationships, uncover and address potential issues, and provide complete transparency to our customers before ‘problems” become problems

United Domestic Workers Union Riverside, CAPolicy Analyst Internship March 2015 – June 2015- Maintained work files and complied with administrative reporting- Mobilized workers around worksite and public policy issues affecting union members- Held informative workshops for union members on complying with state laws and pending legislation- Created a superior reference database with protocols implemented to ensure pertinent law and legislation bill

summaries were up to date and in an easily digestible format for reference by staff and union members

Insolar Renewable Energy Co Los Angeles, CAElectrical Technician July 2012- September 2014- Ensured all installs were completed in compliance with all relevant county and electrical code requirements while maintaining an aggressive deployment pace- Prioritized the highest expectations of customer satisfaction and installation quality through the utilization of

effective team and project management techniques- Responsible for researching and presenting protocol change recommendations to increase efficiency and further

mitigate avoidable operation costs- Assisted in a project management role alongside five electricians to deploy and install over 200 kW of

photovoltaic generation systems over the course of 40 projects

Extracurricular ActivitiesPhi Kappa Sigma International Fraternity Riverside, CAAcademic Chair September 2012- June 2013- Conducted group study and tutoring sessions twice a week for members struggling to maintain minimum academic

expectations- Directly responsible in the increase of the cumulative fraternity G.P.A from a 2.5 to a 3.0 by creating incentive

programs that reward academic excellence and achievement