New Vehicle System. IT-Modernisierung am Beispiel VOLKSWAGEN Group … · 2010-08-26 · IT-Modernisierung am Beispiel VOLKSWAGEN Group UK. 18. August 2010 ... GPS Master Data Management

1State: 18.08.2010 K-SIV-1 Claudia Klar-Lustermann

New Vehicle System.

IT-Modernisierung am Beispiel VOLKSWAGEN

Group UK.18. August 2010 – Claudia Klar-Lustermann


VW Group UK

Motivation

NVS Scope – more than just a new system!

Challenges

Key Success Factors


VW Group UK

Motivation


Challenges

Key Success Factors


Volkswagen Group United Kingdom (VGUK)

Cars + Genuine PartsVW Cars VW CV SEATAUDI SKODA

Employees (end 2007) 515

Dealer / Workshops (end 2005) 740

# of countries where GP are sold 1

Available Group Building Blocks which are not yet implemented

ODIS, ET2000, GTP, ISAC

Rollout Plan GPS2010

2009 2010 2011

ET2000

SLI, KUBA, Atomium

Unit Sales

Headquarters: Milton Keynes

346.211 357.931 376.614 403.158

0

50.000

100.000

150.000

200.000

250.000

300.000

350.000

400.000

450.000

500.000

2004 2005 2006 2007 2008

Business in Figures

IT Costs Past and Actual (million €)

VGUK

377.446

66 €377,60 m €23.903334.0288,413,82005

63 €401,30 m €26.829349.7859,314,92006

58 €433,18 m €30.426372.73210,115,62007

29 €413,30 m €29.356348.09010,716,32008

44 €398,70 m €23.681315.06412,815,92009

Net ITP

Cost per

Vehicle

Turnover

Parts

Unit

Deliveries

LCV

Unit

Deliveries

PC

Market

Share

LCV

Market

Share

PC

Gross IT Costs 27,22 25,37

IT Income 12,22 10,54

Net IT Costs 15,00 14,83

FC 3+9 2010Actual 20092009

338.745

MS/2, ODIS

Customer & Partner Relationship Management

Inte

gra

tio

n A

rch

ite

ctu

re (

IA)

Business Areas

Us

ed

Ca

r S

uit

e

Fle

et

Su

ite

Ato

miu

m

New CarUsed

CarParts Service

Finance &

Administration

Dealer Management Systems (DMS) – CROSS / incadea

Fleet

Ca

r L

ife

cy

cle

Su

ite

Re

tail

In

form

ati

on

Su

ite

Network

ISA

Ma

rke

tin

g S

uit

e

ISA

C

Vo

KU

s

GT

P

IFA

OM

D S

uit

e

SL

IM

B S

uit

e

Pa

rtn

er

Info

rma

tio

nP

art

ne

rIn

form

ati

on

OEM

Retail

Whole-sale

After SalesProcesses

ET

20

00

Su

ite

SA

GA

/2

FIC

O

Su

ite

OD

IS

ELSAPro

DA

CS

GP

SMaster Data Management (MDM)

CRM Suite KUBA

CustomerCustomer ProductProduct PartnerPartner

Marketing

NA

DIN

Su

ite

CR

M S

uit

e K

UB

A

SalesPresales

implemented∇∇∇∇ not yet ready for rolloutx not applicable

x

x

x∇∇∇∇

∇∇∇∇ Agreed Centrally planned

GTP





VW Group UK

Motivation


Challenges

Key Success Factors




Introduction of harmonised processes and

standardised system solutions to increase process

efficiency

Optimisation of the order management process to reduce

process costs (e.g. improve product availability, increase vehicle

stock turnover)

Improve implementation efficiency (time and cost) of process

and strategy changes

The Vision

Reduce IT costs by sharing IT assets and resources across

markets

Enabling Strategy 2018 by creating the

opportunity to implement necessary process

improvements

Sell more cars at a lower cost


Background VWG UK

Our entire business is run using ageing mainframe systems developed over many years

These systems are now struggling to cope with the growth in the UK business

Consequently, a project to replace the existing UK systems with Group standard solutions has been approved




Infrastructure Programme - After


VW Group UK

Motivation


Challenges

Key Success Factors


What is NVS aboutNVS will change fundamentally the way we do business, enabling us to meet the market challenges and embrace the opportunities of the next decade and beyond.

• Higher process integration (Factory, NSO, Dealer, Customer)

• Better process transparency (vehicle tracking, reliable ETA, …)

• Process simplification where necessary (e.g. ordering process, product data)

• Process harmonisation where possible (brand consolidation in back office functions)

NVS is very much so an IT initiative to enable the transformation of our business

• simultaneous implementation of 5 major systems

• in several hosting locations

• 2 Releases - running to a large extend in parallel

• a combination of new and proven technology

• re-integration with a complex and diverse legacy landscape

• a demanding timeline and

• a team of up to 200 IT professionals


What is NVS about?


Implementing Group Solutions

are in scope of the project

at VWGUKScope

are clusters according to business

processes and CSP Building Blocks are planned and will be

specified laterSuites *

Modules

decided Building Blocks

defined Building Blocks

MarketingOMD(COP)

UsedCars

GenuineParts

WarrantyAfterSales

FICO(SSP)

PartnerCommuni-cation

Retail

ELSAPro

ET 2000 SAGA/2

ISAC

ModulesOfferMgmt.

CRM

Un-

defined

Financing Suite (DF plus)

Whole-sale

OEM

Un-

defined

Ca

r L

ifec

yc

le S

uit

e *

Info

rma

tio

n S

uit

e *

ISA*

INCADEA / CROSS / SAP DBM

IFAO

ffe

r M

an

ag

em

en

t S

uit

e *

Bra

nd

an

d P

rod

uc

tC

om

mu

nic

ati

on

Su

ite

Use

d C

ar

Sa

les

Su

ite

(VT

P,

GW

S)

DACS

Fle

et

Su

ite

KU

BA

Au

tom

oti

ve

NA

DIN

SL

I S

uit

e

Integration Architecture


Process harmonization and innovation with globally approved systems

Benefits

Order Management and Distribution

SLI

with 700.000 delivered vehicles p.a.

successfully run in Spain and Italy

Customer Relationship Management

KuBa

16 Mio Customer Data in more than 12

markets

Fleet Contract Management

Atomium

Is the new group fleet solution based on

standard software

New Dealer Funding

DF+

Implemented in Germany and

other markets

Reliable Delivery Dates Electronic Invoicing Transparent Processes

Optimized Vehicle Distribution Optimized Dealer Funding Standardized Systems


Facts and Figures

Over 500 dealer

Over 500 workshops

Over 4.000training spaces

Over 7 Mio. Customer records

25,9 Mio.€investment

4.000 business rules

Over 10.000 test cases

18 new applications



20092008 2010

Q4Q3Q4 Q2Q1Q4Q3Q2Q1Q3Q2Q1 Q4Q3Q4 Q2Q1Q4Q3Q2Q1Q3Q2Q1

Design

Development

Integration / Testing

Data Migration

Go Live:

OMD / NDF / Fleet /

CBP / BI / Legacy

CRMAll brands

SEATSkoda

Skoda,

SEAT

AUDI

VW / CV

Timeline

Release 1 Release 2

SEAT and Skoda are live! 70% of functionality for

Release 2 will be delivered in Release 1


NVS Project costs (in Mio. €)

28.50624.008TOTAL

4.7754.487Business

4.3651.400AI

5.6795.895I&M

856554Fleet

2.3401.598CRM

8.9528.953OMD

1.5391.121PMO

Actual

CostsBudget


VW Group UK

Motivation


Challenges

Key Success Factors


Challenges (1)

200 people involved so far

18 new applications

5,000 network training places

10,000 test scenarios4,000 business rules

Budget

• New Requirements

• Exchange Rate

Changing project scope

• Bonus Solution

• Central Business Partner (CBP)

• Vehicle Management System (VMS)

• DMS Integration (DMSi)

Timeline

• Postponement of Release I for six month in a very early stage

• But after that: Defined timeline was met

New Solutions / Architecture

• ATOMIUIM piloted as Group Fleet solution

• New architecture: IA (Intergration Architecture): with standardized business servicesconsequently defined and implemented for thefirst time

Getting Business people involved

• Changing from an IT project to a business change project


Challenges (2)

Go Live / Cut-over

• 10 days downtime -> no vehicle movements for 10 days

• 2 cutover phases (June and July 2010)

long After Go live support necessary including nights and weekends

• 4.000 user to be ready to work with new processes and systems at one day

• Data migration / Data synchronisation needs to work 100%

� no vehicle must “get lost”

� a lot of manual work is required


VW Group UK

Motivation


Challenges

Key Success Factors


Support and Cooperation


Dedicated Business Team represents business interests


Strong IT Team with delegated Project Managers

IT Program ManagerMichael Schmidt

I&MPaul de la Presle

FLEETHenning Meyer

CRMHenning Meyer

A. Okonetschnikov

CBPArmin Bäumker

NDFGeorg Schmitz

PL TechnikMatthias Schicke

PMOTom Heath

OMDStephan Behrens


Systematic involvement of the German IT Colleagues

A big thank you to all people and organisations involved in Group IT and FS AG

• K-SIO/B Data Banks

• K-SIO-C Webshere, MQ, CICS, RVS

• K-SIO/D Mainframe and Unix Server Technology

• K-SIO/N AV-Service, OPC Steering

• K-SIO/V Architecture, Integration Architecture

• K-SIV-1 CRM and Fleet

• K-SIK Governance and OMD

• I-SEK CRM Development and AMS

• I-SEZ CBP Development and AMS

• I-SEI IBA Development and AMS

• I-ITAS PI and Datapower Development and AMS

• I-SEY NDF (New Dealer Funding) Development and AMS

• I-SBL Service and Account Management (Hosting DLVen)

• I-SBR SAP Hosting

• I-SBB RVS

• I-SBA Atomium Hosting



Ask customers, ask customers, ask customers…



Consequent Project Controlling: Weekly Tracking of nearly 900 milestones

Period Ending Friday : b/f 22/01/10 05/02/10 19/02/10 05/03/10 19/03/10 02/04/10 16/04/10 30/04/10 14/05/10 28/05/10 11/06/10 25/06/10 09/07/10 23/07/10 06/08/10

Cumulative Baseline 596 611 627 638 644 667 688 722 738 767 781 818 837 858 888 895

Cumulative Planned 837 855 885 893

Cumulative Complete 567 585 599 620 631 655 675 706 740 756 771 809 837

Cumulative Outstanding (against baseline) 29 26 28 18 13 12 13 16 -2 11 10 9 0

Cumulative % Complete (against baseline) 95% 96% 96% 97% 98% 98% 98% 98% 100% 99% 99% 99% 100%

Period Ending Friday : b/f 22/01/10 05/02/10 19/02/10 05/03/10 19/03/10 02/04/10 16/04/10 30/04/10 14/05/10 28/05/10 11/06/10 25/06/10 09/07/10 23/07/10 06/08/10

By Period Baseline 596 15 16 11 6 23 21 34 16 29 14 37 19 21 30 7

By Period Planned 570 18 13 21 11 22 20 31 32 16 15 39 29 18 30 8

By Period Complete 567 18 13 21 11 22 20 31 32 16 15 38 28 0 0 0

By Period Outstanding (against baseline) 29 -3 3 -10 -5 1 1 3 -16 13 -1 -1 -9 21 30 7

By Period % Complete (against baseline) 95% 120% 81% 191% 183% 96% 95% 91% 200% 55% 107% 103% 147%

Plan (6 Month View)

-100

0

100

200

300

400

500

600

700

800

900

1000

No

. o

f D

eli

ve

rab

les

Cumulative Baseline

Cumulative Planned

CumulativeComplete

CumulativeOutstanding (againstbaseline) End of Integration

Testing

14 May 2010

End of BB Test

29 January 2010

Start of UAT

22 March 2010

End of UAT

9 June 2010

Go Live SEAT &

SKODA

14 June 2010

Go Live VW,

AUDI & CV

19 July 2010


Masterplan for Cut over, Go Live and After Go Live

• Dedicated roles and responsibilities during cut over, go live and after go live

• Clear escalation procedure

• Status meetings with all two times a day with business, IT and top management

• Consequent issue tracking

• No blaming

• …..


Project Communication


Project Marketing


Celebrating Success

41State: 18.08.2010 K-SIV-1 Claudia Klar-Lustermann 41

NVS – a global collaboration


Thank you!

Documents

New Vehicle System. IT-Modernisierung am Beispiel VOLKSWAGEN Group … · 2010-08-26 · IT-Modernisierung am Beispiel VOLKSWAGEN Group UK. 18. August 2010 ... GPS Master Data Management