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VOL IV No. 4 Oct. 2010 / Nov. 2010
TSA Screening 1
Recruiting 2
ISO Re-Certification 3
HR Corner 4
Black, Gold & Green 5
Filling in the Blanks 6-7
USA Cares 8
DOT Audit 9
Woods & Water 10
Halloween 11
Sports Corner 12
Shortages of Trucks 14
Recipes 15
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Did You Know???
That besides orange, pump-kins also can be white, blue or green.
While the setting for the movie “Halloween” is in Illi-nois, the license plates on the vehicles are California plates.
If the five-county Los Ange-les area were a state, it would be the fourth largest state in the U.S.
LA has, on average, 325 days of sunshine a year.
In 1871, the Great Chicago Fire raged on October 8th and 9th, lasting 27 hours.
On October 7, 1997, the Chi-cago City Council approved a resolution which absolved Mrs. O’Leary’s cow of all blame for the Great Chicago Fire.
Marina Del Rey is America’s largest yacht harbor.
Hello Readers,
We hope everyone enjoyed searching for Perry‟s moustache last edition!! We tried to make it
a little more challenging. (We are always looking for new ways to make reading the Newslet-
ter more fun!) If you find it in this issue, email your response to Tom Mroz at
[email protected] no later than Friday, Oct. 15th. And don‟t forget to start planning for
Halloween, which is coming up soon!
We are still looking for „fresh‟ faces and ideas for the Newsletter so please do not hesitate to
submit your time or suggestions. Remember too, you can review a restaurant or sell your stuff,
without having to officially join our team. Just send it to the newsletter committee and we will
handle the rest. We look forward to hearing from you!
Sincerely,
The Newsletter Committee
New TSA Cargo Screening Regulations submitted by Rocky Caylor and Matt Foley
Effective August 1, 2010, a major change to the way freight is tendered to airlines came. Since 9/11, there has
been a steady progression in the volume of, and manner which cargo is screened before it is
loaded onto an airplane. In February 2009, the government mandated that 50% of cargo be
screened before it boards the plane. While this does not sound like a monumental number,
consider that billions of pounds of cargo are transported each year on passenger aircraft and
that this screening is in addition to the pre-screening safety and securing measures that already exist, with
only “known” shippers being able to tender cargo to the airlines, a visual inspection by the driver recovering
the freight for anything that may be suspicious or out of the ordinary, freight being maintained in a locked
truck and if it goes to a facility the freight must be kept in a segregated and monitored area. In May 2010, the
amount of cargo screened was ramped up to 75%, and effective August 1, 2010 100% will be pre-screened.
Opinion on what this will mean to shippers is wide ranging with some predicting significant delays and others
foretelling minimal additional delays with slightly longer lead times required in tendering freight before the
aircraft departs. Industry standard is currently that the cargo must be tendered to the airline two hours before
departure and most airlines will now require four hours.
Custom Global Logistics is in a strong position to guide our customers through this change, passing several
recent unannounced TSA audits with flying colors. Tests to our system include TSA opera-
tives posing as unknown shippers attempting to tender cargo and operatives attempting to
gain unauthorized access to the facility and to air cargo. During one of the most intensive
audits, which occurred over several days, there were recommendations made to improve
our already robust facility security program. When they returned the next day the meeting
ended with the TSA making reference to our proactive approach to personal, facility and cargo security and to
the fact that our immediate response to their suggestions shows a great deal about our culture of success and
is rarely encountered in their numerous site visits. It is clear that our Custom Culture, processes and most im-
portantly our associates make us an industry leader.
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
VOL IV No. 4 October 2010 / November 2010
Page 2
Recruiting by Bruce Lenau
The economy may not have rebounded as hoped yet, but our industry may already be feel-
ing the effects of another driver shortage. Experts cite a modest increase in production
along with other factors such as an aging pool of drivers coming up on retirement, as well
as fewer trucking companies offering training programs to bring in new replacements in as
some of the driving forces behind the shortage. Many independent truckers lost or parked
their trucks when the recession began and the used truck lots still have a surplus sitting
idle. CSA 2010 the new Safety Initiative of the Federal Motor Carrier Safety Administration
may also have a profound effect early in the coming New Year. Drivers with poor safety
records may be in jeopardy of losing their CDL’s, estimates range as high as 150,000 drivers
being suspended or revoked. Some experts feel that within 2 years if the economy fully re-
covers there may be a shortage of up to 500,000 drivers. So if you have family or friends
looking for a stable career, the trucking industry may be a good choice; and if they make
the choice, send them our way.
The days of recruiting drivers by running a newspaper ad and waiting for the applications
to come in are over. Everyone in the industry is looking for new or better ways to recruit
candidates. If you have a satellite radio and subscribe to Sirius Radio you might hear a 30 or
60 second spot for CDN Logistics telling owner operators what we have to offer them.
We recently had a booth at the Dall’s Truck Show that Recruiting Team Member Don
Weiner attended. He handed out pens, key chains and coffee mugs to entice drivers to stop
and talk. The competition was there in force, the
show sold out booths for exhibitors and some of
them went all out to attract drivers. A year ago there
were plenty of empty booths…
We advertise and recruit drivers heavily via the inter-
net with a variety of methods; we have an on-line
application on our web-site gocdn.com, resume
search and job postings through Monster.com and
CareerBuilder among others. We have on-line job
postings everywhere from trucker recruiting sites to Craig’s List looking to recruit qualified
drivers.
We haven’t given up on the printed word, we have ads featured in trucking magazines that
are available at truck stops all around the country, and still run newspaper ads occasionally
in targeted markets. It’s come a long, long way from my early days here when it was mainly
just walking up to reception to gather the applications left during the day. Who knows
what might be next, I hear cable TV is a cost effective, efficient way of branding; maybe
Nick at Nite??
NEW HIRES MARY AVANZADO
MOISES AVILA
GABRIEL AVINA
REFUGIO BANDA
STEVE BARTOLONE
MARTIN BRAVO
LEONARD CASCARANO
JOHN DAUM
SERGIO DELA TORRE
DAVE GALE
JULIE HALL
RICH HARKEY
PAXTER HIGUEROS
CYNTHIA JOHNSON
LISL KINSELLA
LYNN KOCLANIS
SCOTT KOLARIK
JONATHAN KOFOED
DANIEL LEACH
MARIO MELENDREZ
GREG MELLGREN
JEFF MONAGO
VICTOR MORENO
AMBER NELSON
CHRIS NICHOLSON
JEFF PAOLELLO
MARK PARLANTI
JANINE PRECIADO
RICHARD QUINN
ALFONSO REYES
ANTHONY ROLDAN
GLORIA SORENSON
RAUL SOTO
JOHN TARWATER
JOHN VILLESCAS
SHARON WASOWICZ
Page 3
VOL IV No. 4 October 2010 / November 2010
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
CONGRATULATIONS
Congratulations go out to Elias Sandoval (CHI Dock) and his wife Leticia on the birth of their son, David born on 8/5/2010 at 5:00 a.m. weighing in at 7lbs. 6 oz. Big sister Cynthia welcomed David home. All are doing well!
ISO Recertification Audit by Bruce Lenau
Perry Johnson Auditor Dana Tomasino was in Chicago for the Recertification Audits of Custom
and CDN recently. Dana audited CDN 6/21 and 6/22, and followed up with an audit of Custom
6/23 through 6/25. Dana performed a recertification audit of our Carson facility on 5/25 and
5/26. End result is all facilities have been approved for recertification under the ISO 9001:2008
standard. A recertification audit is more detailed than the surveillance audits that we normally
undergo every 6 months. During a recertification the auditor will take closer look at all proc-
esses to check for compliance with the standards. However any audit is really just a snapshot
of where the Quality Management system stands. The burden of ensuring compliance lies
with the Internal Auditing team.
Carson was recommended for recertification with no findings other than 1 observation. An
observation is not a finding of non-conformance, but it is something that the auditor observed
that may result in a non-conformance in the future if it’s not addressed. Observations do not
require an answer as non-conformances would, but obviously will be evaluated to determine if
a correction or corrective action is required.
CDN had one finding of a minor non-conformance. The finding was against our File Mainte-
nance/Dispatch procedure in TMW. TMW is supposed to put a Priority One alert on drivers
with an expiration (license, medical card) coming up, the Priority One is supposed to block the
driver from being dispatched until the expiration is removed. Two drivers with expirations
were under dispatch when the auditor reviewed the process. A Corrective Action Report has
been written to determine the Root Cause of the non-conformance and determine what needs
to be done to protect against any re-occurrence. If the Root Cause is determined to be in the
TMW operating system, TMW will be included in developing the required Corrective Action.
Custom had three findings of minor non-conformances. Two of the findings were against the
Quality Management system. Our procedures call for a Management Review Meeting to be
conducted annually, we are past 12 months since our last meeting. Another CAR will be issued
to answer this. Management meetings are scheduled weekly; ISO will be reviewed at each
meeting. An ISO Compliance committee has also been formed to foster continuous improve-
ment. Our Internal Auditing is also behind schedule due to outside factors that affected our
ability to stay on schedule. Another Corrective Action Report is being developed to respond to
this non-conformance, more to come on this later.
Lastly there was a finding against Custom regarding our vendor (Carrier) Re-Evaluation proc-ess. The auditor determined that there is an on-going weakness in our ability to track and trend the effectiveness of our vendors of Purchased Transportation (Carriers). She was very impressed by the visits that Matt Foley and Ramon Dino made to all of our partner/agents to improve communication and relations. The major issue is with improving how we re-evaluate our Truckload carriers, a CAR is being developed to get help from CLI in developing a correc-tion for this issue.
Again, watch for more updates in
upcoming issues of the newsletter..
Please extend be-lated Birthday wishes to Mary Reich (CHI Collec-
tions) who celebrated her special day on August 29th.
Belated Con-gratulations to John Severino (CHI TM) whose
one year Anniversary oc-curred on September 21st.
Our apologies to both of you!
Page 4
VOL IV No. 4 October 2010 / November 2010
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
401(k)
Great news for new hires and those team members with less that a year of service. The
Company recently modified its 401k plan to allow all new hires and those team members
with less than one year of service to join its 401k plan beginning the first of the month
following their full time employment date. Any new hire in August and any team mem-
ber with less than a year of service can now join the plan effective Sept 1, 2010.
Your 401(k) plan contributions are made by payroll deduction which is an easy, conven-
ient way to save. Team members’ contributions are tax deductible from your federal in-
come taxes. Furthermore, any gains from dividends or investment earnings grow tax de-
ferred. Saving for your retirement can mean many years of tax deferred growth. Tax de-
ferrals have a powerful effect over time to increase your funds available for your retire-
ment.
Within our 401(k) plan guidelines, team members can decide how much they would like
to save and can increase, decrease or even stop their contributions. New team members
can transfer their previous 401(k) via a 401(k) rollover into The Custom Companies, Inc.
401(k) plan.
John Hancock, our funds provider, offers our team members 163 mutual funds ranging
from conservative bond mutual funds to aggressive growth stock mutual funds to accom-
modate investors of different ages and risk tolerances. You can switch your mutual funds
at any time.
Remember:
New hires and those team member with less that a year of service are now eli-
gible to join the Company’s 401(k) Plan the first of the month following
their employment date of full time service.
You can change the amount of your contribution at any time by filling out the
Contribution Change Form from John Hancock.
You may apply for a loan from your 401(k) for up to ½ the value of your ac-
count. You must have at least $2,000 in your account before you can obtain a
loan.
The Company match to the 401(k) Plan is made once a year at the end of March.
The Company match is $.40 on the $1.00 up to 6% of your deferred compensa-
tion.
Please contact Human Resources for more information and enrollment forms.
HR CORNER by Tom Kennedy
Eli Azzo 10/4
Rocky Caylor 10/4
George Smith 10/5
Durlon Bryant 10/7
Louie Ocana 10/13
JohnPecnick 10/13
Amaury Garcia 10/17
Perry Mandera 10/17
Christina Paramo 10/19
Ramone Dino 10/20
Tim Hogan 10/20
Jose Espinoza 10/21
Alan Wojdak 10/21
Eric Krueger 10/22
Jose Cornejo 10/23
Adam Gonzales 10/23
Edison Sharazhija10/24
Moises Avila 10/25
Anderson Santos 10/25
Herbert Aquino 10/26
Rafael Ibarra 10/26
Jose Rentas 10/26
Earl Hahn 10/28
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Page 5
Black, Gold, and Green by Tom Kennedy, Bruce Lenau and Carol Guarino
KEEPING FOOD FRESHER LONGER
There are many ways to be green and one major way is reducing waste.
One relatively new breakthrough is with food storage. With the introduc-tion of cutting-edge nanotechnology, “Always Fresh” containers extend the freshness of edibles for up to 50 days. So instead of throwing out that moldy loaf of bread after a week or so, you will be able to enjoy that tasty peanut butter sandwich with no need to worry about spoilage. “Always Fresh” containers accomplish this by absorbing and removing the ethylene gas that gets released from food during the ripening process. Without this food spoiling gas around, food doesn’t just stay fresher, it stays fresher longer! These containers also prevent vitamin loss without the use of harmful toxins. Plus they are microwave and dish-washer safe.
Not only will they keep your food fresh for weeks but these green containers are made out of natural materials that are environmentally friendly. And you will most likely save some money, too!
VOL IV No. 4 October 2010 / November 2010
COLD & FLU SEASON IS BACK!
As the school season gets back underway, we should think about keeping our families and us safe by preventing the spread of colds and flues.
Take these everyday steps to protect your health:
Cover your nose and mouth with a tissue when you cough or sneeze. Throw the tissue in the trash after you use it.
Wash your hands often with soap and water, especially after you cough or sneeze. Alco-hol-based hand cleaners are also effective.
Avoid touching your eyes, nose or mouth. Germs spread this way.
Try to avoid contact with sick people.
If you are sick with flu-like symptoms, CDC recommends that you stay home for at least 24 hours after your fever is gone, except to get medical care or for other necessities. (Your fever should be gone without the use of a fever-reducing medicine.) Keep away from others as much as possible to keep from making others sick.
Other important actions that you can take are:
Follow public health advice regarding avoiding crowds and other social distancing measures.
Be prepared in case you get sick and need to stay home for a week or so; a supply of over-the-counter medicines, alcohol-based hand rubs, tissues and other related items could be useful and help avoid the need to make trips in public while you are sick and contagious.
Karl Mozina 11/2
Bradford Woodbury 11/3
Mark Dannhauser 11/4
Robert Imhoff 11/4
Julio Loaiza 11/4
Richard Harkey 11/6
Leonard Cascarano 11/9
Charles Cecconi 11/10
Robert Deneen 11/10
Martin Lemus 11/11
Tom Boyle 11/13
Kamal Salah 11/13
Manuel Vega 11/15
German Delgado 11/16
Dean Pilafas 11/17
Anthony Stram 11/17
Saul DeLuna 11/20
Sheila Pajarillo 11/20
Steve Paxton 11/20
Donna Robinson 11/21
Bruce Schaller 11/21
John Angelopoulos 11/24
Julie Hall 11/24
Dorland Henderson 11/24
Gail Abdallah 11/25
Jay Blumenthal 11/27
Anthony Roldan 11/27
Sherri Gribble 11/28
Milly Rodriguez 11/30
Page 6
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
FILLING IN THE BLANKS with Bob Imhoff
VOL IV No. 4 October 2010 / November 2010
I love Custom Global Logistics because…the Company phi-
losophy and dedication of the team members places the
needs of its customers first – we are a customer oriented
company.
I look at growth internationally…as a very real opportunity to
expand our menu to include this very lucrative service area
both from an export and import perspective.
The most important security changes in the Air freight busi-
ness are…the changes that have evolved into the screening
mandates that require all freight moving on passenger air-
craft to undergo the same type screening process that is ap-
plied to passenger luggage.
To me the meaning of Custom Global Logistics is…a company that is customer oriented with a “can do”
attitude.
In the next year I anticipate learning more about…CDN and ways we can incorporate domestic air ship-
ments into that network.
Using my experience in the Air Freight industry the most important thing I can teach is… common sense
and the fact that if you look at any situation hard enough you can always find a solution.
My favorite place to eat in Chicago is…the Flying Saucer sharing a lunch of mac and cheese with my
grandson.
As you get older things look different…because your eyesight starts to deteriorate.
Even in grammar school I learned…never lie to a nun.
As Perry Mandera says…just tell the truth and you’ll never have to remember any lies.
My father had good advice about…keeping your tools clean and sharp – whether those were the tools in
your toolbox or the tools in your head.
My favorite vacation spot is…don’t know that I have a favorite place but a number of places that I would
like to revisit would include Banff, Alberta Canada, Florence, Italy and Ireland.
A department I would not mind working for is/why…Accounts Receivable because Frank is just such a
happy funny guy I think he would be fun to work for.
You wonder sometimes…is there other intelligent life in the universe?
When my family/friends ask what I do, I tell them…I am a travel agent for packages.
The most interesting place (or thing) I sent/picked up something from was…a charter aircraft to move two
killer whales from Seattle to SeaWorld in Florida.
Coming to Custom the first thing that stood out for me was…this big yellow
(gold) and black building in the middle of a rail yard - what’s that all about!!!
You can’t stop…trying to find new and better ways to do things.
To me, new technologies mean…there are ways to improve most everything
and we have to stay abreast of those advances in order to provide our cus-
tomers with leading edge products.
Customers love…to hear a real voice and they really hate to be ON Hold.
The best things that children teach you are…to always be inquisitive - learn why.
I never did, but some day I will…jump out of a perfectly good airplane.
I consider driving in the traffic in the Chicago land area is…a true test of one’s patience.
Moving freight through the Chicago Airports is the best because…we have the good fortune to have a first
class airport with lift capabilities that open us up to the world.
Tom Kolzow 21
Elaine Heppe 15
Bruce Lenau 14
Tom Mroz 13
Ramir Sison 13
Jon DuJardin 11
Robert Heinz 11
Jarsoslaw
Odziemiec 10
Mary Holowicki 10
Jose Cedeno 9
Marie Huff 8
Robert Deneen 8
Jose Fabian 8
Joseph Santos 8
George Maciel 8
Alex De Leon 7
Ron Pearce 7
Gosha Kokoszka 7
John Santoro 5
Matt Foley 5
Juan Gomez 5
Terri McGrath 5
Herbert Aquino 5
Jason Esser 5
Anthony Stram 4
Pete Mudiyappan 3
Julio Loaiza 3
Odeta Aleski 3
Guy Anspach 2
Francisco Felix 1
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Page 7
VOL IV No. 4 October 2010 / November 2010
FILLING IN THE BLANKS with John (JD) Daum
I love Custom Global Logistics because…Custom
Global is the best way to go, Mark Schiele told
me so.
I look at growth internationally…and the pros-
pects really impress me because there is a high
volume of Air Freight.
I have a feeling the future of air transportation
will hold…many changes with the TSA as they
like to keep us on our toes.
To me the meaning of Custom Global Logistics…
is Air Freight at its finest.
In the next year I anticipate learning more about…LTL – it’s a big part of The Custom Com-
panies and can be a value for further experience.
Using my experience in the Air freight industry the most important thing I can teach
is….always think outside the box, and don’t be afraid to do something unusual to make it
happen.
My favorite place to eat in Los Angeles is…Johnny’s Pastrami – it’s got my
name in it and they got awesome pastrami, can’t beat it.
As you get older things look different…because your eyes start to go.
Even in grammar school I learned…hard work pays off well.
As Perry Mandera says…get the freight, do whatever it takes.
My father had good advice about…food, try everything, you never know what you’ll like.
My favorite vacation spot is…right at home, short airport waits, never any delays and my
favorite beer always in the Fridge waiting for me.
A department I would not mind working for is/why…sales, I like dealing with customers
and ensuring they are happy with our service.
You wonder sometimes…how does Perry get that moustache so perfect?
When my family/friends ask what I do, I tell them…I ship stuff, a lot of stuff, all kinds of
ways – Usually say, think UPS but a lot more personal.
The most interesting place (or thing) I sent/picked up something from was…the MAGIC
show in Las Vegas, never seen a convention delivery/pick up have more than an entire
day of waiting time.
Coming to Custom the first thing that stood out for me was…Black & Gold really goes to-
gether.
You can’t stop…asking what you can do for the customer.
To me, new technologies mean…increased profitability, and better, more efficient ways to
handle issues.
Customers love…low rates, I always get asked if we can do it for free.
The best things that children teach you are…to make sure you are having fun.
I never did, but some day I will…travel afar, a Europe vacation is hopefully in my future.
I consider driving in the traffic in the Los Angeles land area is…comparable to a 5 mph
demolition derby on good days and an 8 lane park
ing lot on the rest.
Moving freight through the LAX Airports is the worst because…it often takes hours to get any thing done.
James Campbell 18
John Valente 16
John Dembowski 14
Rafael Ibarra 12
Lisa Ludwikowski 10
George Barney 9
Lisa Smith 9
Alonso Blanco 7
Saul DeLuna 6
Phyllis Wardiani 6
Tim Sienko 6
Seferino Arias 5
Irene Goetz 5
Tina Velez 5
Tom Kennedy 5
Jose Garcia 4
Patrick Walsh 4
Randy Dumas 4
Mark Molitoris 3
Billy Hudson 3
Al Lopez 1
Matt Kloss 1
Martin Lemus 1
Page 8
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
JULY 2010
MVP Winners
Dock Associate
Miguel Zaragoza
Office Associate
Dean Pilafas
Driver Associate
Pete Grau
VOL IV No. 4 October 2010 / November 2010
Submitted by Rocky Caylor
The Custom Companies Inc., was honored and privileged to co-sponsor
the USA Cares Dennis Miller show at the Chicago Theater on Friday, Sep-
tember 24th. Veterans representing our company: Perry Mandera, U.S.
Marine Corps, Rocky Caylor, U.S. Marine Corps, Earl
Hahn, U.S. Army, Bob Deneen, U.S. Navy, Mark Par-
lanti, U.S. Marine Corps, Scott Kolarik, U.S Marine Corps.
The MISSION of USA Cares is to provide financial and
advocacy assistance to post 9/11 active duty US mili-
tary service personnel, veterans and their families.
They assist all branches of service, all ranks and com-
ponents and treat all with privacy and dignity in ap-
preciation for their service and sacrifice. They never
charge fees nor accept repayment and rely on dona-
tions from private citizens, businesses and foundations
for all funding.
Their GOAL is to help restore financial stability and self-sufficiency by giv-
ing “a hand up not a hand out.” Services are free to service men and
women and their families without obligation to repay. Financial assis-
tance is not given directly to service members or their families; instead,
payments are made to mortgage lenders, utility companies, and other
vendors. The objective is to reach families at the earliest stage of inter-
vention to proactively prevent further financial distress.
USA Cares maintains a “call center” dedicated to the millions of Ameri-
cans who have service members in their family. Trained and experienced
Family Resource Coordinators mentor, coach and are the friendly voice
that help those families that may not even know the right question to ask.
Their resource coordinators often identify services and benefits, in addi-
tion to USA Cares support, that benefit clients, thereby leveraging the to-
tal assistance delivered.
It is the goal of USA Cares and its volunteers to help as many of our mili-
tary families as possible. They will respond to every request, and a written
reply will be sent to each requester thanking them for their sacrifice and
explaining the decision of the folks at USA Cares in regards to whether or
not the requested assistance could be provided.
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Page 9
VOL IV No. 4 October 2010 / November 2010
DOT AUDIT submitted by Bruce Lenau
Trucking companies are regulated by numerous government agencies, most notably the Federal Motor Carrier Safety
Administration (FMCSA) and the Department of Transportation (DOT). We recently completed a Compliance Review
performed by two Federal DOT Inspectors who spent a week here doing a complete review of CDN‟s Safety Program.
At the end of the week we received a Safety Rating of Satisfactory. There are only 3 possible ratings under the current
system Satisfactory, Conditional, and Unsatisfactory (you don‟t want to get rated Conditional or Unsatisfactory). There
were some findings but nothing serious enough to be actionable or fineable, and the findings will be incorporated into
Corrective or Preventive Action Reports to identify ways of improving our Safety Program through our Quality Manage-
ment System.
The auditors checked us for compliance with various Parts of the Code of Federal Regulations (CFR‟s) that pertain to,
and regulate the trucking industry. These acute and critical regulations are grouped into six regulatory areas called
factors. The Factors that were audited are:
Factor 1 – General, Parts 387 & 390 of the CFR‟s. Which pertain primarily to Financial Responsibility, i.e. carrying required
levels of insurance (387), and the requirement that we maintaining a Register of Accidents (390)
Factor 2 – Driver, Parts 382, 383, & 391 of the CFR‟s. Part 382 sets the requirements for Drug & Alcohol testing programs
for Commercial Motor Vehicle drivers; which includes Pre-employment, Random, Reasonable Suspicion, Post Accident
testing, etc. Part 383 requires that we do not use drivers who are unqualified to drive a CMV due loss of driving privileges
(suspension, revocation etc.). Part 391 requires that we do not use a driver who is unqualified by reason of expiration of
drivers‟ license or medical card, or due to lack of training on the equipment being operated.
Factor 3 – Operational, Parts 392 & 395. Part 392 states that we will abide by Federal, State and Local laws, never allow
a driver to operate a CMV under the influence of drugs or alcohol; schedule a run that requires the driver to operate at
speeds above posted limits, or drive with an unsecured load. Part 395 requires that we enforce driver Hours of Service
regulations and maintain drivers‟ logs for 6 months.
Factor 4 – Vehicle, Parts 393 & 396. Part 393 outlines equipment requirements for CMV‟s (Parts and Accessories Neces-
sary for Safe Operation). Part 396 requires that we routinely inspect and repair equip-
ment, promptly repair defects that are discovered, and complete and maintain re-
cords of repair and vehicle inspection reports.
Factor 5 – Hazmat, Parts 397, 171, & 177. Part 397 outlines the regulations regarding the
safe operation of equipment transporting hazardous materials. The other parts state
requirements for shipping papers (BOL‟s) reporting spills, placarding, load segregation
and instruction/training of hazmat employees.
Factor 6 – Accident Rate, no specific Part in the CFR‟s pertains to accident rates. How-
ever DOT does maintain accident history over long periods of time and monitors carriers with high accident rates. Our
Recordable Accident rate is .55 accidents per 1 million miles driven.
Thanks are due to all of the members of the Safety and Maintenance departments that worked extremely hard to pre-
pare for the audit and “Made It Happen”.
Thanksgiving Fun Facts submitted by Petra Gumieniak
Thanksgiving is usually revered as a day of remembrance… Many of us have forgotten that there are a number
of FUN things about this day in addition to the Pilgrims, Plymouth Rock, and funny looking cousins. Here are a
handful of those interesting facts and humorous quotes…
A spooked turkey can run at speeds up to 20 miles per hour. They can also burst into flight approaching speeds
between 50-55 mph in a matter of seconds.
The Guinness Book of Records states that the greatest dressed weight recorded for a turkey is 39.09 kg (86
lbs), at the annual "heaviest turkey" competition held in London, England on December 12, 1989.
Benjamin Franklin wanted the national bird to be a turkey.
Fossil evidence shows that turkeys roamed the Americas 10 million years ago.
Quote courtesy of Jon Stewart… “I celebrated Thanksgiving in an old-fashioned way. I invited everyone in my
neighborhood to my house, we had an enormous feast, and then I killed them and took their land.”
Quote courtesy of Johnny Carson… “Thanksgiving is an emotional holiday. People travel thou-
sands of miles to be with people they only see once a year. And then discover once a year is way
too often.”
Did you know it is a Presidential Tradition that started with President Truman in 1947, to pardon
a turkey each year and send it to a public farm named Frying Pan Park, in Herndon, VA.
Earl Hahn
August 2010
MVP Winners
Dock Associate
Hector Alonzo
Office Associate
Mary Holowicki
Driver Associate
#2
#4
#6
#1
#3
#5
#7
Page 10
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
VOL IV No. 4 October 2010 / November 2010
CAMPING by Eric Pocius
The adventure of living in the outdoors makes camping fun and enjoyable for young and old a like.
Camping is enjoying the peace and quiet of nature and breathing the fresh air. Getting out of the
norm and away from the bustle of regular life is something relished by avid campers. Camping is
also a wonderful opportunity to spend quality time with family and friends; no modern distractions,
nothing to do but enjoy one another's company.
There are thousands of great camping tips out there; here are some that can enhance your camping experience.
>Plan ahead. Make a check list of what you'll need, and double check it before leaving.
>Have the proper gear and know how to use it before you go.
>Keep a picture of your children with you in case they get lost.
>Baking soda is useful for deodorizing tents and sleeping bags, removing stains and also as a cleanser.
>Use a throw rug or a piece of outdoor carpet in front of your tent to reduce the amount of dirt tracked in.
>Measure ingredients for each meal ahead of time and pack in Ziploc bags. Label each bag accordingly.
>Prepare soups, stews or chili, etc. ahead of time. Freeze and keep in cooler. Reheat for a quick meal.
>Don’t forget the heavy duty aluminum foil. There are many uses for it at camp.
>Block ice will last longer than cubed ice. A gallon container filled with water and frozen makes an easy to do it yourself b lock of ice.
>To keep matches dry – dip stick matches in wax and when needed, scrape off the tip of the match and light. Also keep matches in a water
proof container.
>Pita bread packs better and stays in better shape while camping than regular type breads.
>Bring energy boosting snacks such as GORP trail mix, granola bars, dried fruit, beef jerky etc. for in between meals.
>To cook hamburgers more evenly throughout, put a hole in the middle of your hamburger about the size of your finger, during grilling the
hole will disappear but the center will be cooked the same as the edges.
>Fill gallon milk jugs or 2 liter soda bottles with water or juice and freeze. They keep the cooler cold and provide a cold beverage.
>To remove odors from your cooler, wipe with a water and baking soda solution.
>Use a separate cooler for drinks so not to open the food cooler too often.
>Replenish your ice often. Keep your food cold at all times to avoid food spoilage and food poisoning.
>Instead of “stick” or “tub” butter or margarine, try “squeeze” margarine. This squeeze bottle is much easier and cleaner to use when in the
woods. It is also great for cooler temperature. If it gets too hard, simply place the bottle in a pot of warm water for a few minutes.
>Put a rope through the paper towel tube. Tie ends together. Loop over slat in picnic table or from a low limb
>Carry several pieces of lumber cut into two-inch squares to camp and use these to level platform, tent, and cot.
>Prescription bottles (or 35mm file containers) also make good match safes as well as a storage places for small items of all sorts.
>Laundry lint makes good tinder.
>To remove musty smell from canteen, put three teaspoons of baking soda into the canteen with a bit of water. Swish it around and let sit
for an hour, and then rinse out the canteen.
>An empty plastic soda bottle, cut off to a convenient height, will work as a camp bowl. You may want to sandpaper the cut to smooth the
edge.
>Save inner cardboard tubes from kitchen and toilet rolls, stuff with waste paper and use as fire-lighters.
>Duct tape can be used to repair most everything on a trip. Use it to patch tents, mend poles, hold up schedules, patch torn shoes, etc.
Camping Etiquette
Whether you're an experienced camper or planning your first outing, be sure you mind your manners at the campground! Camping etiquette is,
for the most part, common courtesy. Here are a few suggestions on being a courteous camper:
Respect other's rights. Don't walk across another camper's site - walk around it. Limit
play of noisy games to the campground's playground or recreation area.
Obey the campgrounds quiet hours. Voices, radios and other noises carry further
than you might think on a quiet summer night.
Pack-in what you pack out. A good rule is to leave your campsite cleaner than
you found it. Recycle when possible - many campgrounds
have recycling programs.
Don't cut living trees for firewood. Know the campground's
rule on finding your own wood or buying it.
Campground facilities exist for the benefit of all campers.
Help keep them clean!
Just for
fun!
See if you can guess who’s pet belongs to which News-letter Committee Member - There’s no prize awarded for guessing correctly but we hope you have fun any-way! (Answers on back page)
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Page 11
ASSOCIATES
AT WORK
Martin Lemus
LAX Dock
Martin Bravo
CHI Dock
Bill Hudson
LAX Driver
VOL IV No. 4 October 2010 / November 2010
HALLOWEEN submitted by Lisa Ludwikowski Celebrating Halloween with costumes, decorations, and trick-or–treating can be a lot of fun
for the entire family! To ensure it remains fun for everyone, here are some suggestions to
keep the celebration safe and healthy.
· Carry a flashlight · Walk, don't run. · Stay on Sidewalks · Obey traffic signals · Stay in familiar neighborhoods · Don't cut across yards or driveways. · Wear a watch you can read in the dark. · Make sure costumes don't drag on the ground. · Shoes should fit (even if they don't go with your costume) · Avoid wearing masks while walking from house to house. · Carry only flexible knives, swords or other props. · (If no sidewalk) walk on the left side of the road facing traffic · Wear clothing with reflective markings or tape. · Approach only houses that are lit. Parents · Make your child eat dinner before setting out. · Someone in the group should carry a cell phone to call home or 911. · Ideally, young children of any age should be accompanied by an adult. · If your children go on their own, be sure they wear a watch, preferably one that can be read in the dark. · If you buy a costume, look for one made of flame-retardant material. · Older children should know where to reach you and when to be home. · You should know where they're going. · Although tampering is rare, tell children to bring the candy home to be inspected before consuming anything. · Look at the wrapping carefully and toss out anything that looks suspect. Homeowners · Make sure your yard is clear of such things as ladders, hoses, dog leashes and flower pots that can trip the young ones. · Pets get frightened on Halloween. Put them up to protect them from cars or inadvertently biting a trick-or-treater. · Battery powered jack o'lantern candles are preferable to a real flame. · If you do use candles, place the pumpkin well away from where trick-or-treaters will be walk ing or standing. · Make sure paper or cloth yard decorations won't be blown into a flaming candle. · Healthy food alternatives for trick-or-treaters include packages of low-fat crackers with cheese or peanut butter filling, single-serve boxes of cereal, packaged fruit rolls, mini boxes of raisins and single-serve packets of low-fat popcorn that can be microwaved later.
Saucy Green Bean Bake Ingredients:
1 (8 ounce) can tomato sauce 2 tablespoons diced pimientos
1/4 teaspoon salt 1 tablespoon prepared mustard 1/8 teaspoon pepper 1/2 cup chopped onion
1/3 cup chopped green pepper 2 tablespoons butter or margarine
1 pound fresh or frozen cut green beans, cooked 1 garlic clove, minced
3/4 cup shredded process cheese (Velveeta)
Directions:
In a bowl, combine the first five ingredients. Add the green beans; toss to coat. Transfer to an ungreased 1-qt. baking dish. Cover and bake at 350 degrees F for 20 minutes.
Meanwhile, in a skillet, sauté onion, green pepper and garlic in butter until tender. Sprinkle over beans. Top with cheese. Bake, uncovered, for 3 minutes or until cheese is melted.
Well it’s that time of year again where we get set for America’s favorite sport. Football!! Please do not try to tell me that in this country the NFL is not number one. Where we give as much press coverage and concern to whether Brett Favre is coming back to play as we do if our President or Senator will be run-ning for re-election. This year the opening day game of the Minnesota Vikings against the Super Bowl Champions New Orleans Saints was the most watched ever! The interest that we show toward the NFL is offset against the very real possibility that there will not be football next year due to the ongoing labor negotiations between the owners and the players union. I for one do not believe that they will not be able to figure out a fair way to split up the pie and make all sides content. It is after all a very large pie!
Either way let’s enjoy this year’s march to the Super Bowl that will be held in Dallas, TX this year.
As I look at Custom’s two main cities of interest (Chicago and Los Angeles) I see a team that could be great if they had an offensive front line and a City that could be a great NFL city if it had a football team. I will give you my predictions for this year’s conferences at the end of the article and I would love to be able to tell you that the Bears will be playing meaningful football at the end of the year but I just don’t see it. There are too many holes in their team that should be exposed through the course of the season. In addition to that they are in a very strong division with the Vikings and the Packers being so strong this year. I know that they could surprise us (And I hope that they do) but they need a better front line to protect a very good Jay Cutler. It’s hard to throw touchdowns from your back. And the defense that is anchored by the best line backing crew in the game is weak in the secondary. So I see them at best winning 9 games and I think that a 9 and 7 season will leave them on the outside looking in for the playoffs or at best a wild card slot. If that is truly where they are will the team have the same coaching staff next year? I wonder? The NFL season opened in full force, which is a big deal, except of course for everyone in Los Angeles, because they don't have a team. This is, unbelievably, the 16th straight season that the nation's second-largest market doesn't have a pro team. Well, maybe USC... At his annual Super Bowl week news conference, Goodell (The commissioner of the NFL) said the league continues to work towards bringing a team back to Los Angeles, which has been without an NFL team since the Rams and Raiders left in 1995, but there are still several hurdles standing in the way. I don't think we can guarantee that a team will be there," Goodell said. "We are all working very hard to get a team back in the Los Angeles market because we know there are millions of fans there that would love to see NFL football as part of their community. I think progress is being made. The good news is clearance has been given to build a stadium." The $800 million, 75,000-seat stadium to be built in the City of In-dustry, was unanimously approved by the City of Industry Council last year. It will be built and devel-oped by Ed Roski's Majestic Real Estate Co. Roski plans to buy a team or acquire a major share in one before beginning construction and move it to its new home near the 60 and 57 Freeway interchange. Majestic Vice President John Semcken, who is in Miami with Roski, has said that it's only a matter of time before a team moves into the stadium and they've already begun the process of contacting teams. Semcken has stated he has "no doubt" an NFL team would be in Los Angeles by 2012. There is also a
stadium deal being floated for downtown LA. Either plan will need a team to put in to it.
The team that continues to come up in relocation discussions is the Jacksonville Jaguars, who had about 25,000 empty seats for most home games this season. It's a number that doesn't look to improve with about 17,000 Jacksonville fans opting not to renew their season tickets. Jaguar’s owner Wayne Weaver has told Goodell he can't have a franchise in the city if attendance continues drop as it has in
recent years.
The National Football League has had a long history in Los Angeles, who has been without a team since 1995. The NFL and other professional leagues have had multiple teams in Los Angeles between 1946 and 1994, all of which originally played home games in the Los Angeles Memorial Coliseum. In 1946, the Los Angeles Dons of the All-America Football Conference started play, lasting four years be-fore folding with the demise of the AAFC. Also in 1946, the Cleveland Rams became the first National Football League (NFL) franchise to locate in Los Angeles. The Rams moved to Anaheim Stadium for 1980, and left southern California altogether in 1995 for St. Louis. The AFL founded the Los Angeles Chargers in 1960 but moved to San Diego the next year. The Oakland Raiders moved to Los Angeles in 1982, only to return to Oakland after the 1994 season. There were problems with the filling all of the 90,000-plus seats in the Coliseum to avoid a television blackout in the Los Angeles area. But with a new
Stadium and the desire of the league to return to Los Angeles it would seem that it is not far
away.
Page 12
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
SPORT’S CORNER by Jeff Guthman
VOL IV No. 4 October 2010 / November 2010
Jeff’s Predictions Super Bowl Champ this year is the
Baltimore Ravens
Here are my predictions don’t bet them as I won’t and if need proof look at my predictions from the previous years. AFC EAST Division Winner Patriots AFC North Division Winner Ravens AFC South Division Winner Colts AFC West Division Winner Broncos Wild Card teams Jets , Dolphins NFC East Division Winner Cowboys NFC North Division Winner Packers NFC South Division Winner Saints NFC West Division Winner Seahawks Wild Card teams Bears, Vikings NFC Champion Saints AFC Champion Ravens
SUPER BOWL WINNER - Ravens
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
Ricardo Oyervidas
CHI Dock
ASSOCIATES
AT WORK
Al Mendoza
CDN Dispatcher
VOL IV No. 4 October 2010 / November 2010
Bob Zdych
CHI Dispatcher
Page 13
PUMPKIN SPICE BREAD
Ingredients: 1/2 cup water
3 cups sugar 4 eggs, lightly beaten
1 cup vegetable oil 1/2 tsp. ground allspice
1 teaspoon salt 3 1/2 cups all purpose flour
1 tsp. baking soda 1 tsp. ground cinnamon
1 tsp. ground nutmeg 1/2 tsp. baking powder
1/2 tsp. ground cloves 1 (16 ounce) can solid pack pumpkin
Directions:
In a large bowl, combine sugar, oil and eggs. Add pumpkin and mix well.
Combine dry ingredients; add to the pumpkin mixture alternately with water.
Pour into two greased 9-in. x 5-in. x 3-in. loaf pans. Bake at 350 degrees F for 60-
65 minutes or until bread tests done. Cool in pans 10 minutes before removing
to a wire rack; cool completely.
Page 14
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
VOL IV No. 4 October 2010 / November 2010 October Holidays
2010
Shortages of trucks and truck drivers stall product deliveries By Paul Davidson, USA TODAY
Shortages of trucks and drivers are delaying some deliveries of products and raw materials across the USA and raising freight costs. The crunch is defying a tepid recovery and near-10% jobless rate that should sup-ply a vast pool of unemployed construction and manufacturing workers. Short-ages are likely to worsen when the economy heats up and new rules kick in later this year that will make it tougher to hire drivers with poor safety records and could limit the number of hours drivers can work, experts say. "What's going to happen in six, 12, 18 months?" says Jon Langenfeld of research firm R.W. Baird. Since June, PPG Industries (PPG), a top glass and coatings maker, occasionally hasn't been able to find trucks to transport glass from its factories to window fabri-cators, delaying deliveries a day or two. "If nothing arrives ... it can shut a plant down," says PPG supply chain manager Jeffrey Smith. After plunging in the recession, contract rates are up about 4% in 2010, and spot rates are up as much as 40%, Langenfeld says. About 70% of shippers surveyed reported tight capacity for full truckload service this quarter, up from 27% the first quarter, according to research firm Wolfe Trahan. Operators slashed their fleets and workforces in the downturn as demand fell 24%, says Bob Costello, chief economist for the American Trucking Associations. Thousands of small firms closed, while survivors trimmed fleets an average 14%. Demand is up 10% this year, Costello says, as manufacturing and retail sales have rebounded moderately. But many firms are struggling to beef up fleets and staff. New truck prices have risen $25,000 since 2002 because of stricter emis-sion standards, and many smaller carriers can't get loans amid tight credit require-ments, Langenfeld says. Meanwhile, thousands of older drivers retired when they were laid off or saw their workloads cut. Yet it's tough to attract younger workers to a lifestyle that typically means being away from home for weeks at a time for salaries that start at about $38,000, Costello says. Many of the unemployed prefer to collect jobless benefits, he says. Combined Transport of Central Point, Ore., has been trying to add 50 drivers to its staff of 370 for months. "We have trucks and trailers sitting around doing nothing," says President Mike Card. He says he turns away two or three jobs a day. Con-way Truckload (CNW) of Joplin, Mo., which sought 70 drivers this summer, vied with rivals offering $10,000 bonuses, says President Herb Schmidt. Schmidt and Card recently began screening drivers based on the anticipated safety stan-dards. The criteria could shrink the driver pool 5% to 12%, says Rosalyn Wilson of consulting firm Delcan. She projects a 400,000-driver shortage by 2012.
SPOOKY HALLOWEEN EYEBALLS Ingredients: 1/2 cup miniature semisweet chocolate chips 1 1/2 cups creamy peanut butter 12 ounces white chocolate, chopped 1/2 cup butter, softened 2 tablespoons shortening 2 1/2 cups confectioners’ sugar, sifted 2 drops blue food coloring 1 tablespoon vanilla extract Red food coloring (optional) Directions: Beat the peanut butter and butter with an electric mixer in a large bowl until smooth. Beat in the sugar and vanilla. Cover
and refrigerate for 30 minutes. Roll chilled dough into small, eyeball-sized balls and place on 2 baking sheets lined with wax paper. Refrigerate for another 30 minutes.
Melt the white chocolate and shortening in a microwave-safe glass or ceramic bowl in 30-second intervals, stirring after each melting, for 1 to 3 minutes (depending on your microwave). Do not overheat or chocolate will scorch. Dip each eyeball into the white chocolate and transfer to the waxed paper until the chocolate has set. You can chill them in the refrig-
2nd – International Non-Violence Day 5th – International World Teachers’ Day 11th – Columbus Day 12th – Freethought Day 16th – Sweetest Day & World Food Day 21st – Apple Day 24th –United Nations Day 27th – Navy Day
31st – Halloween
October is also known as: Filipino American Month German American Month Italian American Month Polish American Month National Hispanic Heritage Month National Arts & Humanities Month Breast Cancer Awareness Month Disability Awareness Month National Cyber Security Month Healthy Lung Month National Dental Hygiene Month World Blindness Awareness Month American Pharmacist Month
APPLE ORCHARD PUNCH
Ingredients:
1 (32 fluid ounce) bottle apple juice, chilled
1 (12 fluid ounce) can frozen cranberry juice concentrate
1 cup orange juice
1 1/2 liters ginger ale
1 apple
Directions:
1. In a large punch bowl, combine apple juice, cranberry
juice concentrate and orange juice. Stir until dissolved and then slowly pour in the
ginger ale.
2. Thinly slice the apple vertically, forming whole apple slices and float them on top
of the punch.
The Custom Companies, Inc. - 317 W Lake Street Northlake, IL 60164 - www.customco.com
VOL IV No. 4 October 2010 / November 2010
November Holidays
2010
Cajun Deep-Fried Turkey Ingredients:
2 cups butter
1/4 cup onion juice
1/4 cup garlic juice
1/4 cup Louisiana-style hot sauce
1/4 cup Worcestershire sauce
2 tablespoons ground black pepper
1 teaspoon cayenne pepper
7 fluid ounces beer
3 gallons peanut oil for frying, or as needed 1 (12 pound) whole turkey, neck and giblets re-
moved
Directions:
Melt the butter in a large saucepan over medium heat. Add the onion juice,
garlic juice, hot sauce, Worcestershire sauce, black pepper, cayenne pep-per and beer. Mix until well blended.
Use a marinade injecting syringe or turkey baster with an injector tip to in-
ject the marinade all over the turkey including the legs, back, wings, thighs and breasts. Place in a large plastic bag and marinate overnight in
the refrigerator. Do not use a kitchen trash bag. If your turkey is large, you can use an oven bag.
When it's time to fry, measure the amount of oil needed by lowering the
turkey into the fryer and filling with enough oil to cover it. Remove the turkey and set aside.
Heat the oil to 365 degrees F (185 degrees C). When the oil has come to temperature, lower the turkey into the hot oil slowly using the hanging device that comes with turkey deep-fryers. The turkey should be com-
pletely submerged in the oil. Cook for 36 minutes, or 3 minutes per pound of turkey. The turkey is done when the temperature in the thickest
part of the thigh reaches 180 degrees F (80 degrees C). Turn off the flame and slowly remove the turkey from the oil, making sure all of the oil drains out of the cavity. Allow to rest on a serving platter for about 20
minutes before carving.
1st – National Adoption Day 1st – All Saints Day 2nd – Election Day 7th – Fall Back Day – Daylight Savings Time Ends, turn clocks back 10th – USMC Birthday 11th – Veterans Day 11th – Polish Independence Day 17th – Geographic Information Systems Day 18th – The Great American Smoke-Out Day 18th – International Philosophy Day 19th – International Men’s Day 25th – Thanksgiving Day 26th – Black Friday 29th – Cyber Monday
November is also known as:
Native American Month Pancreatic Cancer Aware-ness Month COPD Awareness Month
National Novel Writing Month American Diabetes Month Lung Cancer Awareness Month National Homeless Youth Aware-ness Month Crohn’s Disease Awareness Month National Pomegranate Month
Alzheimer’s Disease Awareness Month
To turn your
clocks back
on November
7th!
Page 15
Page 16 Page 16
Matt Foley
Carol Guarino
Petra Gumieniak
Jeff Guthman
Thomas Kennedy
Bruce Lenau
Lisa Ludwikowski
Tom Mroz
Eric Pocius
317 W. Lake Street
Northlake, IL
60164
Phone: 708-338-8888
Fax: 708-338-9550
E-mail: [email protected]
The Custom Companies, Inc.
The Full Service Transportation Company
www.customco.com
Newsletter Committee Members
COUPONS
AND
MORE
Perry Mandera
Rocky Caylor
Newsletter Contributors
In recognition of the Black and Gold,
Dr. Taglia would like to offer
Custom associates and their families
50% off whitening.
This is a great way to get to know us
and brighten that smile for the summer!!
Please visit our website at
www.tagliadentistry.com or
call us at 708-456-1188.
FOR SALE - 2002 Silver Grand Prix GT,
60,000 miles, leather interior, automatic
start, fully-loaded, Bose audio system, looks
brand new, asking $6,500.00. If interested,
contact John Santoro at ext. 5217 or email
him at [email protected] for more
details.
For Sale - 2003 BMW 745L
Gray, fully-loaded, low mileage-41,000, mint
condition. Asking $25,500 or best offer. For
more info call Irene Wodzinski at ext. 5338.
Just for fun answers:
#1 - Jeff Guthman
#2 - Lisa
Ludwikowski
#3 - Tom Kennedy
#4 - Petra Gumieniak
#5 - Carol Guarino
#6 - Eric Pocius
#7 - Tom Mroz
CUSTOMER SERVICE, SUPPORT AND CARE
At The Custom Companies, our main objective is to deliver your goods
on time and in perfect condition. We understand the importance of a
great customer/vendor relationship. Our customer service center is just a
phone call away to provide a rate quote, track a shipment, schedule a
pickup or access accurate documentation. In today’s fast paced environ-
ment, we work to provide transportation solutions that fit every economic
situation.
Our “Customer First” program ensures that your shipments will be deliv-
ered on time, and with the highest degree of care. In order to maintain
these standards, we measure performance levels on every shipment. As a
result, our internal operational systems are constantly improving to pro-
vide better, more accurate service, allowing our transportation specialists
to meet your growing needs.
