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Difficult or Different?
PEOPLE
Think of a person that is difficult or
challenging for you to work with…
Observable Behavior
Choice
ICEBERG
Total Personality
BEHAVIOR VS. PERSONALITY
PERSONALITY is who you are.
BEHAVIOR is what you do.
PERSONALITY cannot be situationally,
intentionally and temporarily modified by choice.
BEHAVIOR can be situationally, intentionally and
temporarily modified by choice.
Observable Behavior
Choice
Personality
Environment Situation
Patterns of Behavior
Decisions
Fast, Gut
Decisions
Process
Decisions
Process Fast, Gut
Decisions: Low Trust/Respect
Bossy
Pushy
Rude
Slow
Clinical
Indecisive
Process Fast, Gut
Decisions: High Trust/Respect
Decisive
Courageous
Fearless
Thoughtful
Comprehensive
Thorough
Process Fast, Gut
Decisions
Process Fast, Gut
Decisions
Environment
Stable
Environment
Dynamic
Environment
Dynamic Stable
Environment: Low Trust/Respect
Timid
Uncreative
Boring
Impulsive
Unfocused
Random
Dynamic Stable
Environment: High Trust/Respect
Dependable
Consistent
Solid
Creative
Flexible
Energetic
Dynamic Stable
Environment
Dynamic Stable
Environment
Accuracy
Right Way
Accuracy
Get it Done
Accuracy
Right Way Get it Done
Accuracy: Low Trust/Respect
Rigid
Uptight
Obsessive
Careless
Sloppy
Reckless
Right Way Get it Done
Accuracy: High Trust/Respect
Precise
Defined
Truthful
Big Picture
Shrewd
Adroit
Right Way Get it Done
Accuracy
Right Way Get it Done
Accuracy
People
Socially Assertive
People
Socially Cautious
People
Socially Cautious
Socially Assertive
People: Low Trust/Respect
Dramatic
Shallow
Egotistical
Insecure
Fearful
Stuck-up
Socially Cautious
Socially Assertive
People: High Trust/Respect
Confident
Self-assured
Outgoing
Restrained
Humble
Reserved
Socially Cautious
Socially Assertive
People
Socially Cautious
Socially Assertive
People
Sliding on a line…
TRUST & RESPECT
Accuracy
Decisions
Environment
People
Pattern 1 Pattern 2
Accuracy
Decisions
Environment
People
Pattern 3
Decisions
Environment
People
Accuracy
Pattern 4 - Learned Balance
Accuracy
Decisions
Environment
Pattern 5 - Situationally Appropriate
People
Accuracy
Decisions
Environment
People
Team Discussion
People Skills
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