Starting Jan. 1, 2016, your Blue Cross and Blue Shield Condition Management Nurse will be available to help you and your covered family members manage serious medical conditions, change unhealthy behaviors and stay as healthy as possible.

How can my Condition Management Nurse help me?

Health issues can have a huge impact on your quality of life — at work and at home. If you are facing a health issue, your Condition Management Nurse can:

• Help you find an in-network primary care doctor or specialist who meets your needs

• Partner with you to improve your health and develop a personal action plan to help you reach your health goals

• Give you more information about your specific health conditions and available treatment options so you can make informed decisions about your health care

• In the event of hospitalization, work with your doctors and other caregivers to help ensure you successfully move from the hospital to the next care setting or return home

• Find the resources you need to make health care decisions for you and your family

• Provide support following a hospital stay to help make sure you receive any necessary follow-up care so you can avoid future hospital stays

American Airlines cares about your health and has made this confidential program available to you at no extra cost.

New in 2016! Did you know you have access to a Blue Cross and Blue Shield Condition Management Nurse?

Want help finding outhealth care costs beforeyou get an MRI, surgery orother procedure? Call aBenefits Value Advisor* (BVA).In addition to a Condition Management Nurse, you can also talk to a BVA who can help you:

• Better understand your benefits

• Get cost estimates for health care services or procedures

• Schedule an appointment

• Request precertification for a routine hospital admission

To talk to a BVA, call 877-235-9258.

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Health Condition Management

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*Benefits Value Advisors offer cost estimates for various providers, facilities and procedures. Lower pricing and cost savings are dependent on the provider or facility of your choosing.

These resources can help you plan and manage your health, but they do not replace the care of a doctor. To get the most out of the Health Condition Management program, discuss the health information you receive with your doctor.

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Evive Health LLC is an independent company that provides health care communication services for Blue Cross and Blue Shield of Texas.

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Health Condition Management ProgramTools and Resources

Support When You Need It Most Keep these and other resources right at your fingertips by registering at aa.myevive.com for easy access to a Condition Management Nurse or BVA, starting Jan. 1, 2016.

You’ll also receive timely reminders about important care you’re due to receive, advice about ways to shop and save on health care, and daily wellness tips.

To reach a Condition Management Nurse, call 877-238-9041. If a Condition Management Nurse calls to help you, please take the call.

Condition Management Nurses are part of the Health Condition Management program, which provides you and your covered family members with the resources listed below. For more information about any of the following resources, call 877-238-9041.

24/7 Nurseline – Around-the-clock, toll-free access to registered nurses for health information.

Lifestyle Management – Provides tools and information that may help reduce your risk for developing heart disease, stroke or diabetes.

Condition and Case Management – Condition Management Nurses work with you and your doctor to provide information and support if you have a chronic condition, are injured or are hospitalized.

Special Beginnings® – Offers expectant mothers ongoing support and education from prenatal to postpartum care, including convenient online and mobile tools and educational materials.

Behavioral Health – Licensed behavioral health professionals help you access services for anxiety, depression, substance abuse and many other disorders.