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Networking Within a Company Sam
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Corporate Training Manual
Corporate Training Materials
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TABLE OF CONTENTS
Preface .............................................................................................................................................. 3
What is Courseware? ................................................................................................................................ 3
How Do I Customize My Course? .............................................................................................................. 3
Materials Required ................................................................................................................................... 4
Maximizing Your Training Power .............................................................................................................. 5
Icebreakers ........................................................................................................................................ 6
Icebreaker: Friends Indeed ........................................................................................................................ 7
Training Manual Sample ..................................................................................................................... 8
Sample Module: ........................................................................................................................................ 9
Instructor Guide Sample ................................................................................................................... 17
Sample Module: ...................................................................................................................................... 18
Activities ......................................................................................................................................... 22
Quick Reference Sheet ..................................................................................................................... 24
Certificate of Completion ................................................................................................................. 26
PowerPoint Sample .......................................................................................................................... 28
Full Course Table of Contents ........................................................................................................... 33
Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.
If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:
Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets and handouts are
included within a separate activities folder and can be reproduced and used where indicated. If you
would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead
of having individual worksheets.
We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on positive note. Below you will see one of the icebreakers
that can be utilized from the Icebreakers folder.
Icebreaker: Friends Indeed
Purpose
Have the participants moving around and help to make introductions to each other.
Materials Required
Name card for each person
Markers
Preparation
Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to
shoulder. They should place their name card at their feet. Then they can take a step back. You
as the facilitator should take the place in the center of the circle.
Activity
Explain that there is one less place than people in the group, as you are in the middle and will
be participating. You will call out a statement that applies to you, and anyone to whom that
statement applies must find another place in the circle.
Examples:
Friends who have cats at home
Friends who are wearing blue
Friends who don’t like ice cream
The odd person out must stand in the center and make a statement.
The rules:
You cannot move immediately to your left or right, or back to your place.
Let’s be adults: no kicking, punching, body-checking, etc.
Play a few rounds until everyone has had a chance to move around.
Training Manual Sample
On the following pages is a sample module from our Training Manual. Each of our courses
contains twelve modules with three to five lessons per module. It is in the same format and
contains the same material as the Instructor Guide, which is then shown after the Training
Manual sample, but does not contain the Lesson Plans box which assists the trainer during
facilitation.
The Training Manual can be easily updated, edited, or customized to add your business name
and company logo or that of your clients. It provides each participant with a copy of the
material where they can follow along with the instructor.
Module Two: The Benefits of Networking at Work
It is easy to overlook the need to make connections within your own
organization. The benefits of networking at work, however, are
valuable to any career. These benefits include the shared knowledge
and increased opportunities. Networking within the organization will
also improve your professional image.
Pulling a good network together
takes effort, sincerity, and time.
Alan Collins
Gain Connections
Never underestimate the importance of making connections at work. The personal
relationships that you create at work will grow your network in more ways than one.
You are directly connected with your coworker, but you are also indirectly connected
with the members of your coworker’s network. Every connection that you make
increases your chances of being referred for new opportunities and greater
responsibility.
Shared Knowledge
Networking at work provides the ideal opportunity for shared knowledge. Knowledge
sharing is a two-way street. When your connections share knowledge, you will learn
how to avoid the mistakes they made and benefit from their experience.
Additionally, the information that your connections provide will help inspire new
ideas.
Sharing your own knowledge provides its own benefits. When you are able to share valuable
information with contacts, you can develop your reputation and expertise. In turn, you can create
opportunities for yourself.
Increase Opportunity
Networking in the workplace helps increase opportunity. By having many people in
your network, your reputation will quickly spread beyond your immediate peers. As
your network develops, word of your skills and expertise will reach superiors and
other departments. You will be viewed for your entire skill set rather than by your job
description alone. Opportunities that may develop because of your connections
include training, mentoring, lateral moves, and promotion.
Improve Image
Creating a network allows you to fine tune your professional image as you connect with
others. You can share your successes with your network and conduct yourself in a way
that people admire. This provides you with the perfect opportunity to improve your
professional image among your peers and superiors. If you take advantage of all the
opportunities that networking provides, your professional image will be everything
that you want it to be. There are a few tips to improving your image:
Be helpful
Be professional
Share knowledge
Case Study
Joe and Audri are both eligible for a promotion, and the announcement will be made
in three months. Audri has a visible presence in the office. Joe, on the other hand, is so
busy trying to prove that he is the best candidate for the job that he has no time to
socialize. Audri makes a point of helping her coworkers and spending time with them.
Joe is certain that she is doing so to the detriment of her job. He continues to focus on
improving his results, but he is not sharing his success with anyone. When the three
months are over, Joe is surprised to learn that Audri is given the promotion that he worked so hard to
get.
Module Two: Review Questions
1. What do connections increase?
a) Stress
b) Opportunity
c) Change
d) Promotion
2. The network of another individual is a(n) __________.
a) Contact
b) Circle
c) Client
d) Indirect contact
3. What is the benefit of sharing knowledge?
a) Develop reputation
b) Learning
c) Promotion
d) All of the above
4. What benefit occurs when people share their knowledge with you?
a) Develop a reputation
b) Promotion
c) Avoid mistakes
d) None
5. Which of the following is Not an opportunity that can develop from networking?
a) Promotion
b) Social skills
c) Lateral move
d) Mentoring
6. How are you viewed when you network?
a) It depends
b) Favorably
c) Job description
d) Entire skill set
7. Which of the following will Not help your personal image?
a) Be distant
b) Be helpful
c) Shared knowledge
d) Being professional
8. What should be shared with networks to improve image?
a) Failures
b) Personal information
c) Successes
d) All of the above
9. How long did it take to announce the promotion?
a) Three months
b) One month
c) Two months
d) Six weeks
10. Who did Joe share his successes with?
a) Everyone
b) Audri
c) No one
d) His superiors
Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual
mirrors each other in terms of the content. They differ in that the Instructor Guide is
customized towards the trainer, and Training Manual is customized for the participant.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
Module Two: The Benefits of Networking at Work
It is easy to overlook the need to make connections within your own
organization. The benefits of networking at work, however, are
valuable to any career. These benefits include the shared knowledge
and increased opportunities. Networking within the organization will
also improve your professional image.
Pulling a good network together
takes effort, sincerity, and time.
Alan Collins
Alan Collins
Gain Connections
Never underestimate the importance of making connections at work. The personal
relationships that you create at work will grow your network in more ways than one.
You are directly connected with your coworker, but you are also indirectly connected
with the members of your coworker’s network. Every connection that you make
increases your chances of being referred for new opportunities and greater
responsibility.
Estimated Time 8 minutes
Topic Objective Introduce gaining connections.
Topic Summary Gain Connections
Discuss the benefits of connection.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity
As a group, play the game six degrees of separation to demonstrate the
importance of connections. You may choose the traditional celebrity game or
create your own version. As a group, share opportunities that came from
making connections.
Stories to Share Share any personal or relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What should not be underestimated?
Shared Knowledge
Networking at work provides the ideal opportunity for shared knowledge. Knowledge
sharing is a two-way street. When your connections share knowledge, you will learn
how to avoid the mistakes they made and benefit from their experience.
Additionally, the information that your connections provide will help inspire new
ideas.
Sharing your own knowledge provides its own benefits. When you are able to share valuable
information with contacts, you can develop your reputation and expertise. In turn, you can create
opportunities for yourself.
Estimated Time 8 minutes
Topic Objective Introduce shared knowledge.
Topic Summary Shared Knowledge
Explore creative problem solving.
Materials Required 01: Knowledge
Planning Checklist None
Recommended Activity Complete the worksheet individually. Share your answers with the rest of the
class.
Stories to Share Share any personal relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is knowledge sharing?
Increase Opportunity
Networking in the workplace helps increase opportunity. By having many people in
your network, your reputation will quickly spread beyond your immediate peers. As
your network develops, word of your skills and expertise will reach superiors and
other departments. You will be viewed for your entire skill set rather than by your job
description alone. Opportunities that may develop because of your connections
include training, mentoring, lateral moves, and promotion.
Estimated Time 8 minutes
Topic Objective Introduce ways to increase opportunity.
Topic Summary Increase Opportunity
Consider how to increase opportunity with networking.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity
As a group, discuss ways that networking in the workplace creates
opportunity. List these on the flipchart/board. Ask the class to share relevant
stories of opportunity from networking.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What does networking create?
Improve Image
Creating a network allows you to fine tune your professional image as you connect with
others. You can share your successes with your network and conduct yourself in a way
that people admire. This provides you with the perfect opportunity to improve your
professional image among your peers and superiors. If you take advantage of all the
opportunities that networking provides, your professional image will be everything
that you want it to be. There are a few tips to improving your image:
Be helpful
Be professional
Share knowledge
Estimated Time 7 minutes
Topic Objective Introduce improving image.
Topic Summary Improve Image
Discuss improving image.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity As a group, discuss steps to take that will improve image in the workplace
and among your network. List these on the flipchart/board.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What opportunity does networking provide?
Case Study
Joe and Audri are both eligible for a promotion, and the announcement will be made
in three months. Audri has a visible presence in the office. Joe, on the other hand, is
so busy trying to prove that he is the best candidate for the job that he has no time to
socialize. Audri makes a point of helping her coworkers and spending time with them.
Joe is certain that she is doing so to the detriment of her job. He continues to focus
on improving his results, but he is not sharing his success with anyone. When the
three months are over, Joe is surprised to learn that Audri is given the promotion that he worked so
hard to get.
Estimated Time 5 minutes
Topic Objective Outline The Benefits of Networking at Work case study.
Topic Summary Case study
Discuss the importance of creating a network and presence at work.
Materials Required None
Planning Checklist None
Recommended Activity Discuss the outcome of the case study. What was the key to Audri’s success?
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why did Joe avoid socializing?
Module Two: Review Questions
1. What do connections increase?
a) Stress
b) Opportunity
c) Change
d) Promotion
Connections increase referrals, which improve opportunity. It also increases the possibility of
gaining more responsibility, which may or may not lead to promotion.
2. The network of another individual is a(n) __________.
a) Contact
b) Circle
c) Client
d) Indirect contact
Networking creates direct contacts with individual. You are indirectly connected to your
contact’s network.
3. What is the benefit of sharing knowledge?
a) Develop reputation
b) Learning
c) Promotion
d) All of the above
Sharing knowledge showcases expertise and helps you develop a reputation for your expertise.
4. What benefit occurs when people share their knowledge with you?
a) Develop a reputation
b) Promotion
c) Avoid mistakes
d) None
When people share knowledge, you are able to learn from and avoid their mistakes. They will
also inspire new ideas.
5. Which of the following is Not an opportunity that can develop from networking?
a) Promotion
b) Social skills
c) Lateral move
d) Mentoring
Networking may help develop social skills, but that is not an opportunity. The other answer
choices are potential opportunities.
6. How are you viewed when you network?
a) It depends
b) Favorably
c) Job description
d) Entire skill set
Networking shows your strengths so that your entire skill set is seen, not just your job
description.
7. Which of the following will Not help your personal image?
a) Be distant
b) Be helpful
c) Shared knowledge
d) Being professional
Being distant will not improve personal image. The other answer choices will.
8. What should be shared with networks to improve image?
a) Failures
b) Personal information
c) Successes
d) All of the above
Improving a professional image comes by sharing successes and acting in a way that people
admire.
9. How long did it take to announce the promotion?
a) Three months
b) One month
c) Two months
d) Six weeks
Audri and Joe worked towards a promotion for three months before it was announced.
10. Who did Joe share his successes with?
a) Everyone
b) Audri
c) No one
d) His superiors
Joe made improvements, but he did not share his successes with anyone.
Activities
During the facilitation of a lesson Worksheet or Handout may be utilized to help present the
material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box
under Materials Required. The trainer can then utilize the Activities folder for the
corresponding material and then provide it to the participants. They are all on separate Word
documents, and are easily edited and customized.
Below you will see the Worksheets or Handouts that are utilized during the training of the
above lesson. They are located in the Activities folder and can be easily printed and edited for
the participants.
Sample Worksheet: Knowledge
In the space, make a list of topics that you feel comfortable using as knowledge sharing.
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Quick Reference Sheet
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
Shared Knowledge
Networking at work provides the ideal
opportunity for shared knowledge.
Knowledge sharing is a two-way street.
When your connections share knowledge,
you will learn how to avoid the mistakes
they made and benefit from their
experience. Additionally, the information
that your connections provide will help
inspire new ideas.
Sharing your own knowledge provides its
own benefits. When you are able to share
valuable information with contacts, you can
develop your reputation and expertise. In
turn, you can create opportunities for
yourself.
Gain Connections
Never underestimate the importance of making connections at work.
The personal relationships that you create at work will grow your
network in more ways than one. You are directly connected with your
coworker, but you are also indirectly connected with the members of
your coworker’s network. Every connection that you make increases
your chances of being referred for new opportunities and greater
responsibility.
Increase Opportunity
Networking in the workplace helps increase opportunity. By having many people in your network, your reputation will
quickly spread beyond your immediate peers. As your network develops, word of your skills and expertise will reach
superiors and other departments. You will be viewed for your entire skill set rather than by your job description alone.
Opportunities that may develop because of your connections include training, mentoring, lateral moves, and promotion.
© Corporate Training Materials www.corporatetrainingmaterials.com
Networking Within The Compan)
Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
[Nam
e]
Has m
astered the course
Netw
orking Within the C
ompany
Aw
ard
ed th
is __
__
__
_ d
ay
of _
__
__
__
__
_, 2
0_
__
CE
RT
IFIC
AT
E O
F C
OM
PL
ET
ION
Presen
ter Na
me a
nd
Title
PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on and created from the
Training Manual. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
Gain Connections
Connections grow your network
Directly connected
Increases chances of referral
Module Two: The Benefits of Networking at Work
It is easy to overlook the need to make connections within your own organization. The benefits of networking at work, however, are valuable to any career.
Pulling a good
network
together takes
effort, sincerity,
and time.
Alan Collins
Increase Opportunity
Reputation will quickly spread
Viewed for your entire skill set
Opportunities may develop
Shared Knowledge
Two-way street
Avoid mistakes
Inspire new ideas
Case Study
Joe and Audri are both eligible for a promotion
Audri has a visible presence
Joe has no time to socialize
Audri is given the promotion
Improve Image
Be professional
Be helpful
Share knowledge
Module Two: Review Questions
1. What do connections increase?a) Stressb) Opportunityc) Change d) PromotionConnections increase referrals, which improve opportunity. It also increases the possibility of gaining more responsibility, which may or may not lead to promotion. 2. The network of another individual is a(n) __________.a) Contactb) Circlec) Clientd) Indirect contactNetworking creates direct contacts with individual. You are indirectly connected to your contact’s network.
Module Two: Review Questions
1. What do connections increase?
a) Stress
b) Opportunity
c) Change
d) Promotion
2. The network of another individual is a(n) __________.
a) Contact
b) Circle
c) Client
d) Indirect contact
Full Course Table of Contents
TABLE OF CONTENTS
Preface ..............................................................................................................................................6
What is Courseware? ................................................................................................................................ 6
How Do I Customize My Course? .............................................................................................................. 6
Materials Required ................................................................................................................................... 8
Maximizing Your Training Power .............................................................................................................. 8
Module One: Getting Started ........................................................................................................... 10
Housekeeping Items................................................................................................................................ 10
The Parking Lot ....................................................................................................................................... 11
Workshop Objectives .............................................................................................................................. 11
Module Two: The Benefits of Networking at Work ..............................................................................9
Gain Connections ...................................................................................................................................... 9
Shared Knowledge .................................................................................................................................... 9
Increase Opportunity .............................................................................................................................. 10
Improve Image ........................................................................................................................................ 14
Case Study ............................................................................................................................................... 10
Module Two: Review Questions .............................................................................................................. 11
Module Three: Networking Obstacles ............................................................................................... 20
Confusion about the Definition of Networking ....................................................................................... 20
Personality Traits .................................................................................................................................... 21
Cultural Barriers ...................................................................................................................................... 22
Personal Pride ......................................................................................................................................... 23
Case Study ............................................................................................................................................... 23
Module Three: Review Questions ........................................................................................................... 25
Module Four: Networking Principles ................................................................................................. 28
Relationships ........................................................................................................................................... 28
Listen ....................................................................................................................................................... 29
Offer Value .............................................................................................................................................. 30
Build Trust ............................................................................................................................................... 31
Case Study ............................................................................................................................................... 31
Module Four: Review Questions ............................................................................................................. 33
Module Five: How to Build Networks................................................................................................ 36
Meet New People.................................................................................................................................... 36
Be Polite .................................................................................................................................................. 37
Follow up ................................................................................................................................................ 38
Allow Relationships to Develop Naturally............................................................................................... 39
Case Study ............................................................................................................................................... 39
Module Five: Review Questions .............................................................................................................. 41
Module Six: Recognize Networking Opportunities............................................................................. 44
Formal Networking ................................................................................................................................. 44
Informal Networking .............................................................................................................................. 45
Workday Opportunities .......................................................................................................................... 45
Always Be Ready to Network .................................................................................................................. 46
Case Study ............................................................................................................................................... 47
Module Six: Review Questions ................................................................................................................ 48
Module Seven: Common Networking Mistakes ................................................................................. 51
Not Meeting New People ........................................................................................................................ 51
Not Following Through ........................................................................................................................... 52
High Expectations ................................................................................................................................... 52
Being Professional .................................................................................................................................. 53
Case Study ............................................................................................................................................... 54
Module Seven: Review Questions ........................................................................................................... 55
Module Eight: Develop Interpersonal Relationships .......................................................................... 58
Be Genuine .............................................................................................................................................. 58
Dialogue .................................................................................................................................................. 59
Maintain Boundaries .............................................................................................................................. 60
Invest Time .............................................................................................................................................. 60
Case Study ............................................................................................................................................... 61
Module Eight: Review Questions ............................................................................................................ 63
Module Nine: Online Networking Tools ............................................................................................ 66
Social Networks ...................................................................................................................................... 66
Blogs ....................................................................................................................................................... 67
Chat Rooms ............................................................................................................................................. 68
Email ....................................................................................................................................................... 69
Case Study ............................................................................................................................................... 70
Module Nine: Review Questions ............................................................................................................. 71
Module Ten: Time Management....................................................................................................... 74
Prioritize Contacts ................................................................................................................................... 74
Create Group Activities ........................................................................................................................... 75
Connect Online ........................................................................................................................................ 76
Schedule Your Networking Activities ...................................................................................................... 76
Case Study ............................................................................................................................................... 77
Module Ten: Review Questions .............................................................................................................. 79
Module Eleven: Maintaining Relationships Over Time ....................................................................... 81
Contact Networks Regularly ................................................................................................................... 81
Be Honest ................................................................................................................................................ 82
Give Personal Attention .......................................................................................................................... 83
Limit Networks to a Manageable Size .................................................................................................... 83
Case Study ............................................................................................................................................... 84
Module Eleven: Review Questions .......................................................................................................... 86
Module Twelve: Wrapping Up .......................................................................................................... 89
Words from the Wise .............................................................................................................................. 89
Review of Parking Lot ............................................................................................................................. 89
Lessons Learned ...................................................................................................................................... 90
Completion of Action Plans and Evaluations .......................................................................................... 90
