Upload
kellie-paul
View
213
Download
0
Tags:
Embed Size (px)
Citation preview
Networking Communities
Networking Communities and
e-Business
Gonzales, Norvin
Joshi, Tanmay
Lesguillier, William
Nguyen, Katrina
Seetharamaiah, Nagendra
Outline
Introduction Networking Communities NCs and e-Business e-Marketplaces Virtual organization/enterprise e-Mobile Privacy and Legal Issues References
NC – Definition
“A virtual community is a group of people who may or may not meet one another face to face, and who exchange words and ideas through the mediation of computer bulletin boards and networks”
Howard Rheingold
Rheingold to Hagel III and Armstrong
Rheingold – Late 1980’s WELL – A NC of writers, poets, academics, and
from all walks of life. Longest living online community Strong anti-commerce culture Funded through special projects and sponsors
NetGain
Hagel III & Armstrong - Late 1990’s – NetGain –
NCs as a business model Unleashing the power of NC for
scaling the economies of business Businesses going global
Types of communities
Communities of transaction Facilitate buying and selling
Communities of interest Interact on specific topic of interest
Communities of fantasy Personalities or stories
Communities of relationships Can lead to deep personal connections
e-Business & e-Commerce
e-Business – administration of conducting business over the internet Activities involve buying and selling of goods
and services. Include customer support and services
e-Commerce – business conducted over the internet transmitting funds, goods, services and/or data
or between a business and a customer
‘Who’ benefits from e-Business
Both customer and vendor Customer benefits from the very
characteristics that define the NC Vendors benefit from the new
opportunities to expand their markets
Evolution of NC in e-Business
Virtual Villages Fragmented but profitable and contains multiple sub-
communities
Constellations Concentration of core NCs and development of affiliation with niche NCc
Cosmic coalitions Aggregation of core NC’s across complementary core topics
Integrated infomediaries Member manage their integrated profiles to maximise the value to
members
Trends in NCs in e-Business
Convergence between online communities and knowledge management systems, leading to Corporate Communities
Business to Business (B2B) – suppliers and partners
Business to Consumers (B2C) – customer relationship
Business to Employee (B2E) - employee and employer relationship
e-Marketplaces
e-Marketplaces (or Online Marketplaces) can be described as virtual online markets where players of supply chain (buyers, suppliers, distributors and sellers) find and exchange information, conduct trade and cooperate with each other via combination of information portals, trading exchanges and collaboration tools
Purchasing through Community e-Business
Ability to match the right buyers to the right sellers
Market Transparency Simplifying International business and
eliminating time and space limitations
Purchasing through Community e-Business (cont.)
Buyer auctions and internet bids Spot purchasing Content and support Self guiding search
Different Types of e-Marketplaces
Categories Independent e-Marketplace Industry Consortium, Sales oriented Industry Consortium, Purchase oriented Hybrids
Different Types of e-Marketplaces (cont.)
Vertical Horizontal
Directory of e-Marketplaces
eMarket Products & Services Traded Geographic Focus
Auftrags ABC
Wide range of services and products including construction, internet and multimedia, manufacturing and engineering Germany
BuyIndies.comIndependent, educational and hard-to find films & videos USA
MediaXpert
The marketplace is separated into three sections: printing & printed material, photo productions and webdesign services.
Germany and Austria.
nmedia.de Giftware, promotion, interior design, toys etc.
Europe, with focus on Germany
Sedo Internet domain names and existing websitesWorldwide with focus on Europe
The above example lists Advertising and Media (from http://www.emarketservices.com/templates/iframe.aspx?id=119)
Virtual Organization
A geographically distributed organization whose members are bound by a long-term common interest or goal, and who communicate and coordinate their work through information technologyhttp://learn.it.uts.edu.au/32533/readings/virtual_organisations/ahuja.html#Development
A key feature of virtual organizations is a high degree of informal communication
DRIVING FORCES for a VO
Globalization Market reach Quicker completion of tasks Maintaining relationships and alliances Trading
Perspective for VO
In business a virtual organization is a firm that out-sources the majority of its functions
In grid computing, a virtual organization is a group of individuals or institutions who share the computing resources of a "grid" for a common goal
http://en.wikipedia.org/wiki/Virtual_organization
Virtual Enterprise
The “Virtual Enterprises” where sets of economic actors are associating
their strengths to provide a specific service traditionally provided by a single enterprise
Dimensions in VE
Socialculture
Why change work practice
Reward for restructure
Knowledge
Why interact
Why share knowledge
Sharing knowledge
Technology
Enabler
What are the needed servicesServices for
knowledge
managementM
aintaining
relatio
nships
Social Factors
People don’t like change
People need to experience benefits quickly
People need to develop trust and shared values
LEARNING CYCLE
Familiarization Socialization Information
exchange Knowledge
construction Development
Knowledge
To effective action
Information sources
Knowledge management Through working
together to share knowledge
From informationPeople
Eg. Data, Information, knowledge
Weather measurements
Issue weather forecast
(New knowledge)
Knowledge how to forecast
Clothes to takeKnowledge
about what to wear
Becomes data or information
Clothes inventory
the advantage
People more productive
Quicker to prepare outcomes
Better quality outcomes
Reduced cost in producing outcome outcomes
Revenue
People costs
Knowledge Management Issues
TACIT KNOWLEDGEThe knowledge possessed by individuals in a organization based on their experiences
EXPLICIT KNOWLEDGECodified knowledge stored in organizations files and database and generally available
CAPTURING TACIT KNOWLEDGEHow to retain tacit knowledge in organizational memory
Technologies for the Virtual Enterprise
Knowledge Management (KM)provide the way to share and organizestrategies, research and development
Enterprise Resource Planning (ERP)represented by application from vendors like SAP, PeopleSoft
Work Management (WM)provide assistance to groups work, and enhanceproductivity and quality of work. They are used to assist day-to-day production work
Portals, Workspaces, Published services
Technologies (c’t)
Potential for growth by adding services PORTAL
Service Service Service
Users
Portals for business processes
Businesstask 1
Processknowledge
portal
Businesstask 2
Businesstask n
KM group
Users
Refining, filtering and distributing collected knowledge
Using distributed knowledge and taking actions
Building spaces
An enterprise as connected Workspaces
Personalworkspacefor Mary
Enterpriseworkspace
Personalworkspace
for Jill
Copy what I need
Enterprise Systems (ERP)
Personalworkspacefor John
Places to meet
JointworkspaceProject 1
workspaceProject 2
workspace
A future business environment?
Business Bus
Business portal
integration
Portal for supplies provision
Portal for business alliance
Public information
Learning portal
integration
Portal integration
Portal for market
information
Course providers
Course marketing
Growing alliances maintained through portals
M-CommerceThe future of e-commerce
Common definitions: Mobile commerce is the buying and selling
of goods and services through wireless handheld devices.
Next generation e-commerce which will allow the trading of goods of goods online through wireless handheld devices
Business transactions conducted with mobile devices
Mobile devices(Ref: brass 2003)
Technologies in M-commerce
1. WAP (Wireless Application Protocol)
2. GSM (Global System for Mobile Communication)
3. GPRS (General Packet Radio Services)
4. UMTS ( Universal Mobile Television System)
Others like bluetooth, microbrowsers etc.
Possible applications
Mobile Broking Mobile Banking Services Content (news, sports, entertainment) Services (reservations, shopping) Mobile business
Barriers to adoption
Two main types: Business Barriers:
Questions related to the creation of anew business
Technology Barriers:
Security, Inadequate Bandwidth, High Costs, Quality of technology etc.
Successful Implemented technology
I-Mode:
Launched by NTT DoCoMo Range of online and interactive
services Packet data transmission technology Further improvements planned
NC and E-business - Privacy and legal issues
Establishing trust between members and company Why using private information:
Know the profile of your members Customize website interface Use targeted ad services
Legal issues relevant for NC and e-business: Privacy and confidential information Security of transaction intellectual property rights
NC and E-business - Privacy and legal issues
What is privacy?
Achieving privacy: Build a privacy policy Inform users of the terms of your privacy policy Let user manage their private information Don't use spyware techniques (cookies, spam...)
NC and E-business - Privacy and legal issues
Secure information and transaction Security protocols: SSL, SET,
HTTPS Protect infrastrucure with
Firewall or other network security techniques
NC and E-business - Privacy and legal issues
Intellectual and property laws
Be careful that neither you nor the users infringe copyright laws.
References
Australian government culture and recreation prortal: http://www.cultureandrecreation.gov.au/ebusinessguide/legals.htm
e-Business Guide, An Australian Guide to Doing Business Online, http://www.e-businessguide.gov.au/improving/e-marketplaces
Fred von Lohmann (2001)., Published at the Electronic Frontier Foundation (original at http://www.eff.org/IP/P2P/Napster/20010227_p2p_copyright_white_paper.html)
http://www.emarketservices.com http://sify.com/finance/fullstory.php?id=13744518 http://www.guide2biz.com/business/directory/Electronic-commerce.htm http://www.techlistings.net/xlist/tech/bizsoft/ecommercee http://ebusiness.mit.edu/research/papers/141%20HenryWeil,Empower.pdf http://www.bitpipe.com/detail/RES/967819969_35.html?src=google http://en.wikipedia.org/wiki/Virtual_organization http://learn.it.uts.edu.au/32533/readings/virtual_organisations/ahuja.html#Development Keen, Peter., 2000, Designing Privacy for Your E-Business. By: PC Magazine, 06/06/2000, Vol. 19
Issue 11, p132, 4p, 1 chart, 3c; (AN 3156037) Lecture notes – Enabling Virtual Enterprises
http://learn.it.uts.edu.au/32533/lectures.html Online Marketplaces - Purchasing through Community e-Business,
http://www.contracts.mod.uk/dc/public/ebusiness/ebusiness.htm#5
THANK YOU!!!