TECHNOLOGYGUIDE

Information Technology Services staff onsite at the WVU Beckley campus can help you with computers, printers, network issues and other devices in your office, lab or classroom.

For all areas of support, the first point of contact is the ITS Service Desk. Please visit it.wvu.edu/help, call (304) 293-4444 or email us at ITSHelp@mail.wvu.edu to create a ticket for your problem.

NEED HELP WITH A COMPUTER?

BECKLEY EMERGENCY NUMBERSUniversity Police, (304) 929-COPS (2677)University Police Dispatch, (304) 929-0331City of Beckley Police Department, (304) 256-1720Raleigh County Sheriff’s Department, (304) 255-9300West Virginia State Police (Beckley Detachment), (304) 256-6700Beckley City Fire Department, (304) 256-1780Raleigh County Emergency Center, (304) 255-0911

The main number for other support and assistance is (304) 929-TECH (8324).

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The WVU Board of Governors is the governing body of WVU. The Higher Education Policy Commission in West Virginia is responsible for developing, establishing and overseeing the implementation of a public policy agenda for the state’s four-year colleges and universities.

1. Call and sign in to Connection, and follow the prompts to listen to and manage your messages.

HOW TO SET UP YOUR PHONE AND VOICEMAIL HOW TO MAKE CALLS

HOW TO SET UP A GREETING HOW TO CHECK MESSAGES

1. Pick up the receiver and press the voicemail button.

2. Enter the ID (2 + last four digits of your extension) AND temporary PIN (25802) when asked, and follow the pre-recorded prompts.

3. Record your name.

4. Record a greeting that outside callers hear when you do not answer.

5. Change your PIN.

6. Choose whether to be listed in the directory. (When you are listed in the directory, callers who don’t know your extension can reach you by spelling or saying your name.)

*Please note: You can re-record your name and greeting or change your PIN and directory listing status at any time after this initial enrollment.

Just follow the pre-recorded prompts to set up your phone for the first time. You’ll complete each of the following tasks:

2. At the Main menu, select the applicable option:

3. Play New Messages or Review Old Messages for your Connection mailbox.

4. Play External Messages for messages in your email application.

For local calls outside the campus, dial 9 followed by the 10-digit phone number.

For long-distance within the U.S. and most parts of Canada, dial 91 followed by the 10-digit phone number.

To reach WVU Morgantown campus numbers, dial 91 followed by the 10-digit phone number.

*Please note: International Calling is currently disabled. If you need to dial an international number, contact the main ITS Service Desk for assistance at 304-293-4444.

To reach another phone on the Beckley campus that begins with 304-929, dial 2 followed by the last four digits of the number. For example, to reach 304-929-8324, dial 2-8324.

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To dial toll-free numbers, dial 91 followed by the 10-digit toll-free number.

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2. Press 4 to enter Setup Options.

1. Call and sign in to Connection

3. Press 1 to Change Greeting.

4. Press 1 to Record Current Greeting follow prompts to record greeting

5. Press the # key to finish.

*Instructions in this brochure apply ONLY to WVU Tech at the WVU Beckley Campus