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Genworth Mortgage Insurance Corporation ©2017 Genworth Financial, Inc. All rights reserved.
National Association of REALTORS®
2017 Profile of Homebuyers and Sellers
A Practical Approach To Knowing What You Need To Know And
Doing What You Need To Do
The Source
2NAR 2017 Profile of Homebuyers and Sellers
https://www.nar.realtor/research-and-
statistics/research-reports/highlights-from-
the-profile-of-home-buyers-and-sellers
3NAR 2017 Profile of Homebuyers and Sellers
Legal Disclaimer Genworth Mortgage Insurance is happy to provide you with these training materials. While
we strive for accuracy, we also know that any discussion of laws and their application to particular
facts is subject to individual interpretation, change, and other uncertainties. Our training is not
intended as legal advice, and is not a substitute for advice of counsel. You should always check with
your own legal advisors for interpretations of legal and compliance principles applicable to your
business.
GENWORTH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE RELATED
TRAINING. IN NO EVENT SHALL GENWORTH BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH
RESPECT TO THE TRAINING AND THE MATERIALS.
Genworth Mortgage Insurance Offers A Comprehensive Suite Of Training
Opportunities To Boost Your Know-How, Benefit Your Bottom Line, And Serve Your
Borrowers Better. Visit mi.genworth.com To Learn More.
Strategies
Goals
Measurements
Tactics
Strategy: Where do you want to “play” so to speak? You want to grow your
Referral Business? Add more Affinity Partners? Maybe find a way to gain a
larger share with that single/renter population? These are all strategies you can
use to grow your business.
Goals: In a way, you set the goal when you envisioned your desired customer
mix. You decided that you want to increase your Referral Base to 20%...that
becomes your goal statement. You could also base a goal around one of your
weaknesses.
Measurements: If a goal can’t be measured in some way, it’s really hard to
keep it on track and make adjustments. For each strategy/goal combination, you
will need to figure out a measurement. Depending on how much work you need
to do on each strategy/tactic, the measurements may be incremental, up to the
goal vision you had.
Tactics: These are the specific plans you will put into place to achieve your goal
Strategy-Tactics
4NAR 2017 Profile of Homebuyers and Sellers
Strategies
Goals
Measurements
Strategy-Tactics Alignment - Example
5NAR 2017 Profile of Homebuyers and Sellers
Tactics
Social MediaCharitable
Marketing
Campaign
Improve Realtor
RelationshipsStrategies
Goals
Measurements
Build Better Business
6NAR 2017 Profile of Homebuyers and Sellers
Tactics
Social MediaStrategies
Goals
Measurements
Build Better Business
7NAR 2017 Profile of Homebuyers and Sellers
Tactics
1. Establish a Facebook page, a LinkedIn page and a blog
2. Search for existing customers on the sites
3. Set up page appropriately
4. Create a post to help friends save money
5. Thank people for doing business with me
1. Measure # of social media applicants
2. Measure # of closed loans from social media
3. Number of friends on Facebook
Get 50 new inquiries through social media
Close 10 new loans acquired through social media
Create a database of at least 100 potential customers
Maintain contact with database using social media
Don’t limit yourself to the size of the box!
8
The Numbers
Median Age - All Buyers 45 (+1)
Median Age - FTB 32 (0)
All Buyers
18 - 24 2% (0)
25 - 34 26% (0)
35 - 44 21% (-1)
45 - 54 16% (-1)
55 - 64 18% (+2)
65 - 74 13% (0)
Over 74 4% (0)
NAR 2017 Profile of Homebuyers and Sellers
9
https://factfinder.census.gov/faces/nav/jsf/pages/index.xhtml
NAR 2017 Profile of Homebuyers and Sellers
The Bacon
10
Household Income
All Buyers
Under $45,000 13% (-2)
$45,000 - 64,999 17% (+1)
$65,000 – 84,999 17% (0)
$85,000 – 99,999 12% (0)
$100,000 – 124,999 15% (0)
$125,000 – 149,999 9% (0)
$150,000 – 199,999 10% (+1)
$200,000 and Up 9% (+1)
83% Buyers Said Buying a Home Is a Good Financial Investment (44% Better
Than Stocks)
NAR 2017 Profile of Homebuyers and Sellers
NAR 2017 Profile of Homebuyers and Sellers 11
https://www.fhfa.gov/AboutUs/Reports/ReportDocuments/2017Q2_HPI.pdf
It’s All About The Kids?
12
# Children In Household (<18)
Zero 63%
One 16%
Two 15%
Three and Up 7%
NAR 2017 Profile of Homebuyers and Sellers
I Got Your Back
13
13% Purchases Were Multi-Generational Homes
Why?
22% Health / Caring for Aging Parent
17% Cost Savings
16% Children / Relatives Moving Back In (>18)
13% Children / Relatives Never Left (>18)
6% Bigger Home – Multiple Incomes
NAR 2017 Profile of Homebuyers and Sellers
NAR 2017 Profile of Homebuyers and Sellers 14
The Melting Pot
15
All Buyers
White 83% (-2)
Hispanic 7%
Asian/Pacific Islander 5%
African American 5% (+1)
96% Primary Language English
91% Born in USA (86% West)
3% Active Military
18% Veteran
80% No Military Service
NAR 2017 Profile of Homebuyers and Sellers
16
https://new.mi.genworth.com/homebuyer-education
NAR 2017 Profile of Homebuyers and Sellers
NAR 2017 Profile of Homebuyers and Sellers 17
https://www.benefits.va.gov/HOMELOANS/lender_state_volume.asp
18
The Numbers
Median Age All Buyers 45 (+1)
Median Age FTB 32 (0)
All Buyers FTB
18 - 24 2% (0) 5% (0)
25 - 34 26% (0) 55% (+1)
35 - 44 21% (-1) 23% (+2)
45 - 54 16% (-1) 8% (-2)
55 - 64 18% (+2)
65 - 74 13% (0)
Over 74 4% (0)
NAR 2017 Profile of Homebuyers and Sellers
The Coveted First-Time Buyer
19
34% of All Buyers Were First-Time Buyers (-1)
Northeast 43%
Repeat Buyer FTB
Married Couple 69% 57%
Single Female 17% 18%
Single Male 7% 7%
Unmarried Couple 4% 16%
NAR 2017 Profile of Homebuyers and Sellers
20
https://miblog.genworth.com/
NAR 2017 Profile of Homebuyers and Sellers
Facts
21NAR 2017 Profile of Homebuyers and Sellers
Household Income
All Buyers FTB
Under $45,000 13% (-2) 18%
$45,000 - 64,999 17% (+1) 21%
$65,000 – 84,999 17% (0) 22%
$85,000 – 99,999 12% (0) 12%
$100,000 – 124,999 15% (0) 12%
$125,000 – 149,999 9% (0)
$150,000 – 199,999 10% (+1)
$200,000 and Up 9% (+1)
22
Where Did You Come From?
FTB
73% Rental
12% Parent/Friend/Relative
1% Rent to Own
NAR 2017 Profile of Homebuyers and Sellers
23NAR 2017 Profile of Homebuyers and Sellers
24
Why First-Time Buyers Buy? Why Now?
65% Desire To Own
6% Change in Family Situation
4% Job Related
1% Purchased From Family Member
58% Time Is Right
13% No Choice
10% Mortgage Opportunity
7% Affordability
NAR 2017 Profile of Homebuyers and Sellers
Meme To Remember
NAR 2017 Profile of Homebuyers and Sellers 25
Thousands Of Meme Generators
NAR 2017 Profile of Homebuyers and Sellers 26
27NAR 2017 Profile of Homebuyers and Sellers
Caution
28
Check with Your Legal
Counsel Before Using
Multiple Concerns Including,
But Not Limited To:
• Improper / Unauthorized
Endorsement
• Copyright
• False Advertising
• And More
NAR 2017 Profile of Homebuyers and Sellers
29
So…What Did You Buy? Where?
85% Bought Previously Owned Home
(Between 14% and 16% Since 2010)
83% Detached Single Family
7% Townhouse
51% Suburbs
22% Small Town
13% City
12% Rural
2% Resort
Median 15 Miles From Previous Residence
NAR 2017 Profile of Homebuyers and Sellers
30
What Do They Want?
Influencing Factors
58% Quality of Neighborhood
42% Convenient to Job
39% Affordability
36% Near Family and Friends
25% Good Schools
24% Convenient to Shopping
19% Convenient to Entertainment
17% Convenient to Parks / Rec Center
4% Convenient to Public Transportation
NAR 2017 Profile of Homebuyers and Sellers
NAR 2017 Profile of Homebuyers and Sellers 31
32
How Much Did It Cost?
< $100,000 8%
$100,000 - $149,999 13%
$150,000 - $199,999 17%
$200,000 - $249,999 15%
$250,000 - $299,999 12%
$300,000 - $349,999 9%
$350,000 - $399,999 7%
$400,000 - $499,999 8%
> $499,999 1%
Median Price Repeat Buyer $266,500
Median Price FTB $190,000
NAR 2017 Profile of Homebuyers and Sellers
33
Setting Goals
Make Them SMART
Specific
Measurable
Attainable / Achievable
Rewarding / Relevant
Time Bound
NAR 2017 Profile of Homebuyers and Sellers
Make Them SMART
34
Specific / Measurable / Attainable
Work Backwards
Example -
I want to earn $75,000 a year in commissions.
An Average Loan Size is $150,000.
My Commission Rate is .70%.
Typical Fallout for Withdrawals & Declines is 10%.
NAR 2017 Profile of Homebuyers and Sellers
Make Them SMART
35
Specific / Measurable / Attainable
Work Backwards
Example -
How Can I Make $75,000?
A $150,000 Loan @ .70= $1,050 commission per closed loan.
At $1,050 per loan, I would need to Close 72 loans.
With Withdrawals & Declines I need to Originate 80 loans. 20 loans per quarter.
Only 1.5 loans per week!!!!!
NAR 2017 Profile of Homebuyers and Sellers
36
Negotiate For Success
8% Buyers Less Than 90% of Asking Price
15% 90% - 94% of Asking Price
36% 95% - 99% of Asking Price
28% Paid Asking Price
14% Paid Over Asking Price
Price Is
ONE Of
Many
Interests
NAR 2017 Profile of Homebuyers and Sellers
37
Year Built
2016 14%
2012 – 2015 4%
2008-2011 5%
2003 – 2007 12%
1988 – 2002 20%
1962 – 1987 25%
1914 – 1961 19%
Median Year Built
NE 1970
MW 1980
W 1991
S 2000
NAR 2017 Profile of Homebuyers and Sellers
38
How Long Do You Expect To Be There?
Don’t Know 36%
16+ Years 27%
8 – 15 Years 20%
How Long Were You There?
Typical Seller Owned for 10 Years
NAR 2017 Profile of Homebuyers and Sellers
39
First Step In Home Buying Process
NAR 2017 Profile of Homebuyers and Sellers
40
First Step In Home Buying Process
42% Looked Online At Homes For Sale
17% Contacted Real Estate Agent
12% Looked Online About Home Buying Process
8% Contacted a Lender
1% Attended a Home Buying Seminar
NAR 2017 Profile of Homebuyers and Sellers
41
Where Did You Get Your Information
95% Looked Online (86% Go Back Frequently 9% Occasionally)
89% Real Estate Agent
74% Mobile Device (Responsive Web Design)
52% Open House
48% Yard Sign (34% Found This Very Useful)
39% Online Video Site (56% Found This Very Useful)
Fun Fact (Median)
Person Looks at 10 Homes
Person Looks for 10 Weeks
NAR 2017 Profile of Homebuyers and Sellers
42NAR 2017 Profile of Homebuyers and Sellers
43
Toughest Part of Home Buying Process
54% Finding the Right Property
22% Paperwork
16% Process
13% Saving Down Payment
9% Getting a Mortgage
16% Nothing Tough
92% Very- Somewhat Satisfied With the Process
NAR 2017 Profile of Homebuyers and Sellers
44
Satisfaction =Reality
Expectations
NAR 2017 Profile of Homebuyers and Sellers
45
Let’s Look At Real Estate Agents
87% Buyers Used A Real Estate Agent
22% Received “Better” List Of Lenders From REA
42% Buyers Found REA By Friend / Family Referral
12% Used Same REA In Past
53% Sellers Used Same REA When They Bought
<1% Found REA Thru Print Advertising
<1% Found REA Thru Social Media – No Prior Knowledge
72% Buyers Interview One REA
15% Buyers Interviewed 2 REAs
89% Would Recommend Their Agent
91% Recommended Their REA Once
NAR 2017 Profile of Homebuyers and Sellers
46
How Did You Buy It?
88% Buyers Got a Mortgage (>64 64%)
100% LTV 14%
95% - 99% LTV 21%
90% - 94% LTV 14%
80% - 89% LTV 22%
Median LTV 90%
34% Found Mortgage Process More Difficult Than Expected
5% Buyers Had Mortgage Application Denied
NAR 2017 Profile of Homebuyers and Sellers
47
https://new.mi.genworth.com
NAR 2017 Profile of Homebuyers and Sellers
48
Saved For Down Payment (FTB)
29% < 6 Months
19% 6 – 12 Months
11% 12--18 Months
9% 18 – 24 Months
32% >2 Years
26% Buyers Had Student Debt
Median Amount Student Debt $25,000
17% >$75,000 Student Debt
20% <$10,000 Student Debt
NAR 2017 Profile of Homebuyers and Sellers
49NAR 2017 Profile of Homebuyers and Sellers
50
Grab Bag of Fun Facts
Person Looks at 10 Homes (Median)
Person Looks for 10 Weeks (Median)
35% Buyers Considered Buying a Foreclosure
92% Fixed Rate Mortgage
NAR 2017 Profile of Homebuyers and Sellers
NAR 2017 Profile of Homebuyers and Sellers 51
Contact Info
Steve Richman
870.2519 919
– Please Join Me
LinkedIn: www.linkedin.com/in/steverichman
Facebook: www.facebook.com/ThatMIGuy
NAR 2017 Profile of Homebuyers and Sellers 52
53
Legal Disclaimer Genworth Mortgage Insurance is happy to provide you with these training materials. While
we strive for accuracy, we also know that any discussion of laws and their application to particular
facts is subject to individual interpretation, change, and other uncertainties. Our training is not
intended as legal advice, and is not a substitute for advice of counsel. You should always check with
your own legal advisors for interpretations of legal and compliance principles applicable to your
business.
GENWORTH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE RELATED
TRAINING. IN NO EVENT SHALL GENWORTH BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH
RESPECT TO THE TRAINING AND THE MATERIALS.
Genworth Mortgage Insurance Offers A Comprehensive Suite Of Training
Opportunities To Boost Your Know-How, Benefit Your Bottom Line, And Serve Your
Borrowers Better. Visit mi.genworth.com To Learn More
NAR 2017 Profile of Homebuyers and Sellers
REALTOR® is a registered trademark of the National Association of REALTORS