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Increasing MemberEngagement Through
MYMETER™
• What is MYMETER™ - Overview• Who is using MYMETER™ • How Wright-Hennepin Electric Cooperative is
using MYMETER™ and increasing customer engagement that can result in achieving energy-efficiency goals
• Littlest User Contest and MYMETER™
Today’s Presentation
• Accelerated Innovations-Team and Technology • MYMETER™ is a Web-based energy
informational portal • Platform Software as a Service Model (SaaS)• Displays Smart Meter metering data
and customer account details• Scalable platform that validates the data and
increases customer engagement • Tracks conservation for Utilities
How MYMETER™ works
• Ability to set Notification/Thresholdservices
• View a two-year history of your energy usage• Compare consumption to your neighborhood and
utility• Compare day-to-day use over a 2-year period• Set Energy Markers to note efficiency upgrades• Take an Energy Challenge and to save energy• View a PDF of your bill and pay your bill
Inside MYMETER™
MYMETER Mobile Applications
Time of Use-Pricing Information
• Why not use the device most of us are already carrying around ?
• 14 Utilities in the United States• 9 Utilities in Minnesota• 8 MN Cooperatives and 1 MN Municipality• 170,000+ consumers have the ability to access
this program• Utility customer services reps and operations• Utility consumers; residential, commercial, and
seasonal
Who is using MYMETER™?
Minnesota MYMETER™ Customer List
• Located west of the Minneapolis/St. Paul area• 40,000 customers• Suburban/rural mix• Energy efficiency has been front and center
– In Minnesota,state requirement that we reduce members’ energy use by 1.5% per year
About Wright-Hennepin
• 2008 invested in Smart Meters and rolled out MYMETER™ Program
• 5700 consumers use MYMETER™• Enhanced and more efficient customer service• Gives consumers ability to take control over their
energy use • Customer Service call volume has decreased by
5% year over year since MYMETER™ rollout
WHE and MYMETER™
• Customer Service Reps and Energy Use Consultants use MYMETER™ when working with members, encouraging them to sign up
• Newsletter articles• Technology-Mobile Apps• Bill messages/inserts• Energy Markers• Threshold Alerts
WHE Communication
• Lets look at Bob’s dailyelectric use….
Challenge of High Bill Complaints
Weekend Usage
• Energy conservation contest between two cooperatives, WHE and Lake Region Electric Cooperative
• Six households from each cooperative will compete– Three employees– Three customers
• Who can conserve the mostenergy?
What is this Competition?
• Runs from April 1 to July 31• Will have website tracking through
MYMETER™ to show how participants are doing daily, weekly, and monthly– And blogs to show WHAT they are doing– Will encourage public involvement
What the Program is About
• Create buzz and excitement about energy conservation
• Educate consumers• Increase awareness of MYMETER™• Ability to take scale the program and get
more consumers and utilities involved
Littlest User Program Goals
Sonja BogartWright-Hennepin Cooperative Electric Association
Scott RevenigBusiness Development Manager
Contact Information
Questions?
