Syed Hussain21 Edenvale Road, Mitcham CR4 2DP

Telephone: 07478 721 700 Email: gardezi701@gmail.com

Professional Profile A dependable and highly-skilled IT professional who combines a Bachelor degree in Commerce and

Information Technology with 5 years of experience as a 2nd Line Engineer. Attentive to detail with excellent problem-solving skills and strives to always provide high-quality

service to ensure efficient job completion with each task. Possesses significant experience providing desktop support, 1st line support and end user computing

and works well on own initiative and as a strong team player by implementing strong multi-tasking skills in a high-pressure work environment.

A hard-working individual with an in-depth background in areas including but not limited to network, hardware, and application troubleshooting.

ObjectiveNow seeking a new and challenging position, one which will utilise skills, education and experience acquired whilst providing the opportunity for further professional and personal development.

Career Summary(May 2014)-Present 2nd Line Engineer, St. Georges Hospital (permanent) Playing a key role by providing 2nd line support for all hardware and software inquiries; also, managing

tickets, troubleshooting hardware and software questions and providing network access to staff Undertaking projects and planning which includes rolling out the new GPS system for blood test and x-

ray ordering in Merton and Wandsworth; furthermore, installing systems on all machines on-site and configuring mailboxes for lab results in Emis and Vision

Thoroughly analysing facts and evaluating systems and networks including LAN/WAN to discover the root cause of issues and resolve those issues appropriately

Developing and implementing comprehensive knowledge of TCP/IP Networking including DNS, WINS and DHCP

Following fault finding procedures whilst handling incidents and problems encompassing systems, networks, ICT devices and software

Installing, repairing, maintaining and configuring all IT devices and software and ensuring third party suppliers are regularly informed of incidents

Discovering areas of improvements to submit to the ICT Management Team in order to drive forward in efficiency and productivity with no compromise to the quality of service provided

Maintaining, expanding and improving the desktop infrastructure including but not limited to PCs, VDI units, laptops, printers, scanners, operation systems and applications

Performing laptop encryption and bit locker; also, working with VPN Cisco by utilising knowledge of Cisco to configure switches and change VLANs among numerous additional responsibilities

Collaborating with and training doctors, nurses and other clinical and non-clinical staff on matters concerning complex and complicated issues and answering questions as they arise; moreover, informing users of project progress in order to enhance ICT relationships with ICT stakeholders

Travelling between remote locations and the main STG sites Liaising with Pathology and Radiology to deliver relevant information and responding to the changing

needs of users to solve user problems and requirements Taking initiative to plan and direct small-scale projects which involves scheduling tasks and coordinating

with clients, ICT management and third parties in order to provide a prompt response and solutions to user problems

Competently and efficiently setting up computers and software system installation of applications whilst also installing and configuring Remote Access and Citrix

1

Career Summary Continued Installing and troubleshooting Microsoft Applications including Office and Outlook in addition to

providing full access for active directory and configuring user and group policies Performing a myriad of additional tasks including undertaking desktop and laptop network imaging,

remote desktop to servers for troubleshooting, patching Cisco ports, configuring VMWare for remote access, managing stock levels, troubleshooting user profiles and resolving I clip issues

Conducting computer and VDI rollouts across the hospital whilst also configuring and migrating printers on the virtual environment

Implementing strong communication skills to professionally and promptly handle all network related queries via telephone as well as to assist in healthcare applications; meanwhile, providing comprehensive demonstration on virtualization

Working in conjunction with the ICT staff as well as personnel from numerous departments including but not limited to Service Manager, Clinical Audit team, Data Management team and Clinicians

Consistently meeting the departments Service Level Agreements (SLA) whilst resolving ICT issues in order to provide only top-quality services to users of production services and interfaces

03/2014 – 04/2014 2nd Line Engineer, Prominent Financial Services Delivered 1st line support for the help desk and service desk in addition to providing 2nd line support for

all hardware and software inquiries Installed Windows OS on laptops and desktops, provided network access to staff and students as well

as network accounts and passwords as needed Applied technical expertise to install anti-virus software and deliver virus troubleshooting as well as

Apple Mac hardware and software troubleshooting Performed data recovery and installed software on PCs and Macs; meanwhile, conducting

troubleshooting on wireless network connections and patched Cisco ports Ensured accuracy and attention to detail when discovering and preparing hardware for disposal and

whilst setting up computers and software system application installations Diligently maintained photocopiers and printers including Xerox photocopiers and printers as well as

maintained and upgraded computer systems Quickly and resourcefully resolved tickets raised and made sure to follow up with staff on all ticket

resolutions; moreover, took initiative to contact customers via telephone and email to ensure 100% resolution

Delivered remote desktop troubleshooting and tested computers to confirm proper functioning of computer systems

Provided support during new starter creation; additionally, added and removed both responsibilities and permissions for Active Directory users

Education and QualificationsB.Comm. Information Technology, University of Punjab 2010

Key SkillsIT Skills Windows XP, OS Troubleshooting, Active Directory, DHCP, Microsoft Office Suite,

Microsoft Outlook, Windows Server, VMWare, Networking, Citrix, TCP/IP, LAN/WAN, Blackberry, VPN, MAC OS 7.8.1, 10, Desktop Support & Deployment

Personal DetailsDriver; full clean licence

REFERENCES ARE AVAILABLE ON REQUEST

2