MY CAREER CONVERSATION · MY CAREER OVRSAO You know you are good at your job, so here is your chance to show it! Your career conversation holds up a mirror so you can reflect on your

MY CAREER CONVERSATION

Name Job Title

EFFECTIVE CAREER CONVERSATION

Values & Behaviours Knowledge & Skills Objectives

Personal Development Process Outcomes

We all come to work to ‘do our job’ but what do you do on a daily basis that incorporates the Trust’s values and behaviours? Examples could include;

• An ECA being an advocate to the patients they see and treat by being compassionate, polite and supportive

• An OO being supportive to staff members by being approachable and offering welfare support

• A member of support staff who takes time to consider

shift patterns and rest days when arranging meetings.

If you have received any compliments from patients, or colleagues, then evidence it, as that is something to be proud of. Use this section to demonstrate how you utilise the listed skills in your day-to-day role.

All employees should have a set of objectives, linked to the Trust’s strategic objectives that are Specific, Measurable, Achievable, Realistic, to be achieved within a specified Timeframe. Objectives may also be added or amended throughout the year should circumstances arise that necessitate any changes.

Your manager should send you a copy of your completed career conversation. The Talent Pool has been designed to be open to any contracted member of staff who demonstrates the values and behaviours expected within our organisation, along with the drive, ability and impact in their day-to-day work. Should you identify with this standard, speak to your manager about nomination for the Talent Pool.

The career conversation is a two way process which requires commitment from both parties. Complete your career conversation and send it to your manager prior to your appraisal date. This gives them the opportunity to review the evidence and examples given before the conversation takes place and they can add their comments to the booklet. The meeting itself should not take longer than an hour.

Through this review you are able to identify any support, training or development you would benefit from in order to deliver your work objectives and achieve your professional goals.


You know you are good at your job, so here is your chance to show it! Your career conversation holds up a mirror so you can reflect on your skills and performance, think about the feedback you’ve received, see what your strengths and weaknesses are and how people in the Trust see you.

PERSONAL REFLECTION

Strengths – What are you good at? What do your colleagues think you are good at? What Specialist knowledge do you have?

Aspirations – What do you want to achieve? What would achievement look like?

Opportunities – Consider what opportunities can help you build your skills and strengths? Where can you develop the skills you need for your role?

Resources – What resources do you need to meet your aspirations and maximise your opportunities? What are the first things you need to do?


MY VALUES AND BEHAVIOURS

WORKING BETTER TOGETHER

COMMITMENT EVERYONE COUNTS COMPASSIONATE CAREPROFESSIONAL INTEGRITY

IMPROVING WORKING LIVES COMPASSION DIGNITY AND RESPECT

TRUST VALUES AND BEHAVIOURS


WELL-BEING

The career conversation should begin with a discussion

around well-being.

How are you?

Is there any support

you need?

Have you got any concerns you

want to raise?

How’s your work life balance?

How have the last

12 months been?


MY KNOWLEDGE & SKILLS

Quality Quality is a key aspect of all roles, consider how do you maintain and improve quality in your own work and encourage others to do so.

INCLUDING:

• Following Trust policies and procedures, and encouraging others to do the same

• Working within own area of responsibility and seeking professional advice and guidance

• Alerting others to quality issues, and reporting errors

• Making recommendations for improvements.

Effective Communication Effective communication is a two-way process which develops and cements relationships, keeps people informed and reduces the likelihood of errors and mistakes.

INCLUDING:

• Uses a range of communication channels to build relationships and maintain high standards

• Manages people’s expectations• Improves communication through communication skills• Identifies the impact of contextual factors on

communication• Adapts communication to take account of others’ culture,

background and preferred way of communicating, and manages barriers to effective communication

• Provides feedback to others on their communication where appropriate.

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Knowledge & Skills Line Manager Comments


Health and Safety Everyone needs to promote the health, safety and security of patients, clients, the public, colleagues and themselves.

INCLUDING:

• Looks for potential risks to self and others in work activities and processes

• Promoting safety within your work• Identifies, develops and feeds into the development of

safe systems of work within my work area• Take appropriate action when a risk is identified and

reports issues accordingly• Supports and challenges others in maintaining health,

safety and security at work and makes recommendations for improvements

• Is aware of own mental and physical wellbeing and recognises concern in others.

Service Improvement Everybody has a role in implementing policies and strategies and improving services for users and the public.

INCLUDING:

• Contributes to the improvement of services and makes recommendations

• Takes on new work and make changes to own work when agreed, requesting relevant help if needed

• Discusses improvement ideas with appropriate people and agrees a prioritised plan of implementation to take forward agreed improvements

• Challenges the status quo• Supports and works with others to help them understand

the need for change and to adapt to it• Acts as a positive role model in times of service

improvement.


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Knowledge & Skills Line Manager Comments


My Comments(Provide an example of how your knowledge and skills in each of these areas contributes to both your development and the success of the Trust)

Knowledge & Skills

Equality & Diversity Promoting inclusion, fairness and respect in the workplace.

INCLUDING:

• Support and promotes equality and values diversity• Challenges bias, prejudice and intolerance if appropriate or

brings it to the attention of a manager• Aware of the impact of own behaviour on others.• Interprets equality, diversity and rights in accordance with

legislation, policies, procedures and good practice• Actively acts as a role model in own behaviour and fosters a

non-discriminatory culture• Promotes equality and diversity in own area and ensures

policies are adhered to.

Compassionate Leadership Through excellent leadership we will deliver the best quality services to patients, carers and the wider public. Everyone needs to develop themselves in order for services to continue to meet the needs of patients, clients and the public.

INCLUDING:

• Develops own skills and knowledge and provide information to others to help their development

• Seeks feedback from others about work to help identify own development needs

• Evaluates effectiveness of own learning/development opportunities and relates this to others

• Offers help and guidance to others to support their development or to help them complete their work requirements effectively and offers feedback promptly

• Actively provides learning and development opportunities to others.

Line Manager Comments

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MY OBJECTIVES - LAST YEAR’S OBJECTIVES

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My Comments Line Manager CommentsObjectives


MY OBJECTIVES - LAST YEAR’S OBJECTIVES

My Comments Line Manager CommentsObjectives

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MY OBJECTIVES At least one objective should be a personal development objective.

Expected Outcome / Measures of Achievement Timescale Sources of support to achieve objectiveObjectives


Area to be completed in accordance with individuals role/where applicable

Mandatory Training Workbook

Fire Training

Information Governance Training

Driving Licence Check - has anything changed in respect of your health in relation to your driving?

Development Day 1

Development Day 2

LDR Shift

Freedom to Speak up briefing provided

Non Clinical staff completed basic CPR training

Completed Yes/No/NA Date Completed

TRAINING & COMPLIANCE CHECKLIST

Has a NQP review (6 or 18 months) been completed?

Has a deep dive into validation been completed?

Yes YesNo No

APPLICABLE TO NQP’S ONLY

Issued self-care guidance

I HAVE CHECKED THIS MEMBER OF STAFF FOR SIGNS OF DERMATITIS, SORE CRACKED SKIN OR DISCOLOURATION AND HAVE:

Referred to Occupational Health No further action required


CAREER CONVERSATION SUMMARY

Signature

Signature

Date

Date


My Comments


WHAT IS TALENT? (LINE MANAGER COMPLETION)

Proactive approach

to supporting equality and

valuing diversity

Great communication

A focus on quality

Working better together for patients

Commitment to ‘everyone counts’

Integrity

Ability to improve services

Commitment to improving us

Effective leadership

Professionalism

Commitment to upholding NHS

standards

Commitment

Dignity and Respect

Compassion

What is Talent?Someone who consistently goes over

and above demonstrating…

It is up to you to determine who is talent in your team. If you believe they consistently evidence many of the areas above and can demonstrate and evidence this within their career conversation – they are talent. Going over and above what is required in their role and exceeding expectations.


TALENT RECOGNITION (FIRST LINE MANAGER REVIEW)

Drive & Motivation • Performs well under pressure• Identifies and engages with the future

direction and organisational goals• Is open to continuous learning, innovation

and new ideas• Focuses on quality to drive performance and

accountability and achieve results• Demonstrates energy and tenacity.

Ability • Effectively manages ambiguity• Consistently exceeds expectations• Demonstrates cognitive abilities to solve

problems creatively and uses sound judgements to make decisions

• Calculates risks and manages them • Is receptive to diversity of thought or

challenge.

Area Line Manager Comments

Please add your reasons as to why you think the person demonstrates the Ability, Drive and Impact to be added to the talent pool. Please refer to the guide to talent management for managers for further information.


TALENT RECOGNITION (FIRST LINE MANAGER REVIEW)

Impact• Is self-aware and considers impact of behaviour• Communicates and collaborates with influence• Promotes equality and value of diversity and

encourages inclusive behaviours• Demonstrates personal credibility and integrity• Is a role model for the organisations culture &

values, and actively engages and leads change.

Area

Line Manager Name:


County Commander/Head of Department comments:


Talent Pool Recommendation: County Commander/Head of Department Name:YES NO



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Marketing and Communications Directorate, South Western Ambulance Service NHS Foundation Trust, Abbey Court, Eagle Way, Exeter, Devon EX2 7HY

© South Western Ambulance Service NHS Foundation Trust 2017.

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MY CAREER CONVERSATION · MY CAREER OVRSAO You know you are good at your job, so here is your chance to show it! Your career conversation holds up a mirror so you can reflect on your