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MTAC General Meeting Consistency Stephen Kearney Vice President, Pricing & Classification Sherry Freda Manager, Mailing Standards. October 27, 2004. Consistency. Customer Communications. Mailing Standards. Organizational Structure. Organizational Structure. Consistency. - PowerPoint PPT Presentation
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MTAC
General Meeting
ConsistencyStephen Kearney
Vice President, Pricing & Classification
Sherry Freda
Manager, Mailing StandardsOctober 27, 2004
2
Customer Communications
ConsistencyMailing
StandardsOrganizational
Structure
3
Organizational Structure
Consistency
4
Pricing & Classification Service Center
New York City
Move all RCSC & NSC activities to this organization
Centralize national decisions
Organizational Structure
New Organization
5
Provide more consistent application of standards
Improve customer service and relations
Streamline operations
Provide one-stop service
Organizational Structure
New Business Model
6
Organizational Structure
Old Organization
Pricing NSCMemphis
Vice PresidentPricing & Classification
Pricing Strategy
Mailing Standards
Impl. & Outreach
Specialty Pricing
RCSCNY
RCSCChicago
RCSCSF
Intl. Pricing
7
Organizational Structure
New Organization
Vice PresidentPricing & Classification
MailingStandards
Pricing &Classification
Service Center
MailClassification
CentralizedNational Cases
8
Organized by customer industries/segments
Single point of contact
Pre-production/pre-mailing reviews
Domestic & International in scope
Negotiated Service Agreements after implementation
PCSC – Centralized National Cases
Organizational Structure
9
Prepare agency decisions
– Appeals/exceptions
– Rate eligibility
– Nonprofit and Periodicals eligibility
Manage the following programs:
– Centralized Postage Payment
– Private Express Statutes
– Prohibitory orders
PCSC – Mail Classification
Organizational Structure
10
Center for publishing and financial services industries
Walk-in customer base
Accessible transportation
Organizational Structure
For Our Customers
11
Pre-production rulings
Consistency
Single points of contact
Relationship management
Organizational Structure
New Business Model
For Our Business
12
6 districts within commuting distance
Improved succession planning
Enhanced staff development
New office space
Excellent public transportation
Accessible to Washington DC
Organizational Structure
For Our Employees
13
ConsistencyMailing
StandardsOrganizational
Structure
14
Foundation for consistency
Standards are organized around shape and class of mail
Pathways to confident decisions
Mailing Standards
Mailing Standards
DMM Redesign
15
Mailing Standards
DMM 300 Coming in early 2005
Mailing Standards
16
Final rule published in
Federal Register today
402 Comments received
Led to significant change
Complies with the spirit of exceptions
granted since 1980s
Mailing Standards
Standard Mail Eligibility
Mailing Standards
17
Proposed Rule
“Advertising or a solicitation is the exclusive purpose of the mailpiece”
Final Rule
“The exclusive reason for inclusion of all of the personal information is to support the advertising or solicitation in the mailpiece.”
Mailing Standards
Standard Mail Eligibility
Mailing Standards
18
User testing indicates new rule results in more consistency
“Exclusive purpose” is easier to apply
Effective date – June 1, 2005
Mailing Standards
Standard Mail Eligibility
Mailing Standards
19
Federal Register notice proposing new standard published today
Standard Mail containing checks must have:– Ancillary service endorsement
» Return Service Requested» Address Service Requested» Forwarding Service Requested
Examples: blank checks, balance transfer checks, and convenience checks
Mailing Standards
Checks in Standard Mail
Mailing Standards
20
Customer Communications
ConsistencyMailing
StandardsOrganizational
Structure
21
Consistency of Mailing Standards & Business Mail Acceptance
Focus on improving USPS – customer communications
Customer Communications
MTAC Workgroup # 86
Customer Communications
22
DMM/IMM changes
Federal Register notices
Customer Support Rulings
Contact information
Customer Communications
Communications Plan
Customer Communications
23
Vehicles to be used
– Postal Bulletin/Mailers Companion
– Postal Explorer – online DMM and IMM
– Business Mail Acceptance/RIBBS websites
– Email messaging
Time/frequency/duration
– Set by type of change
Customer Communications
Communications Plan
Customer Communications
24
Customer Communications
ConsistencyMailing
StandardsOrganizational
Structure
