MTAC 117Performance Based Verification

Sept 17, 2007

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Agenda

Verification Process– Current– Objective – Process

Quality Improvement– Mailing Quality Feedback– Reports; Types and Features – Mail Exception – Bulletin Board

Test Results

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Current Verification Process

Mail Verification Activities

– Barcode Quality, Presort,, Mailpiece Count, Address Quality, Correct Meter, Bundle Integrity, Weight Verification

Mail Verification Approach

– MERLIN & Manual (Sample-Based)

– Labor/Time Intensive

Verification Rules

– Every mailing > 10,000, 1 in 6 < 10,000

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Current Verification Rules

No consideration for mailer performance

Size-based (solely on total volume of mailing)

Current rule’s matrix

Pieces per Mailing

< 10,000 ≥ 10,000

All

Mailers 1 in 6 1 in 1

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Objective – Optimize Verification Process

Establish more effective rules– Mail quality performance

– Mailing characteristics (size, process category, discount)

Create a more efficient process– Standardize procedures

– Cost intelligent

– Resource intelligent

Benefits– Reduce mail entry time

– Standardize processes

– Focused workload management

– Improved mailing quality

Performance Based Verification

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Objective – Performance Based

Based on the following factors:

– Quality performance of mail preparation

» Location specific

» Error types

» Error type occurrence

– Mailing characteristics

» Volume, preparation mix, processing categories

» Manufacturing process (i.e. staged, continuous)

– Results from previous verifications

» Previous failure triggers next mailing

– USPS cost to perform verification

Change the Rules / Improve the Process

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Process

Postage Statement data drives verification activities

– Automation checks

– Bundle integrity

– Weight verification

– Additional as required

Verification frequency/size system determined

Details and results collected and provided online

– Barcode quality

– Address quality

– Presort quality

– Additional as conducted

Mail quality feedback available

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Mail Quality Feedback

Provide enhanced feedback to mailers regarding their quality of mail preparation

– 24-hour online access to centralized information via PostalOne!

– Ability to sort and view information in multiple ways

– Provide increased visibility of mail quality across acceptance locations

– Allow mailers to track their quality of mail preparation over time (i.e. ability to analyze trends)

– Ability to drill down to detailed levels

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Mail Quality Feedback – Error Types

Information on the following error types will be available in the proposed Mail Quality Reports– Barcode

– Presort

– Bundle Integrity

– Postage

– Tap Test

– Digit String

– Delivery Point Validation

– Move Update

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Mail Quality Feedback – Report Structure

Search Criteria– Mail Class or Processing Category

– Date Range

– Location (Mail Preparer View)

– Mail Preparer (Mail Owner View)

Types of Reports– Mail Exception Bulletin Board

– Mail Exception Details

– Summary of Errors

– Error Details

– Sub-Error Details

– Trend Analysis

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Mail Quality Report – Error Type Details

Provides quick access to verification or processing and delivery errors that were found during the past 30 days

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Mail Quality Report – Error Type Details

Provides details of the mailings that had verification errors (accessed through Mail Exception - Bulletin board)

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Mail Quality Feedback – Customer Views

Allows Mail Preparers to view information by one or all locations

Search Criteria

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Mail Quality Feedback – Customer Views

Allows Mail Owners to view information by one or all Mail Preparers

Search Criteria

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Mail Quality Feedback – Summary of Errors

Provides overview of error types by processing category or class View by Area, District, Local Location, or Individual CustomerDrills down to detailed error information per specific mailing

Processing Category

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Mail Quality Report – Error Type Details

Presents specifics regarding barcode error types for a specified timeframe

Shows the magnitude (in percentage) of each specific error type

View by error type categories (Presort, Postage, Bundle Integrity, etc.)

Error Errors Error RateDetailed sub-error Unavailable 2 18%Less than 1/25 inch space between top edges of the barcode and top edge of window 2 18%Dimension and spacing 2 18%Smeared 2 18%Less than 1/8 inch space between left and right edges of the barcode and top edge of window 1 9%Location 1 9%Incorrect Barcode 1 9%Total 11 100%

Barcode Errors

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Provides the details of all presort errors found during verification or processing and delivery

Mail Quality Report – Error Type Details

Presort Errors

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Mail Quality Report – Error Type Details

Provides detailed error information

Identifies the POSTNET Barcode or Intelligent Mail Barcode of the mail pieces in the mailing.

Identifies only the addresses that contained errors

Drills to specific error problem specifics such as invalid delivery point, missing suite numbers

DPV Analysis

Permit Location Mailing AgentPermit

Number

PostageStatement

IDMERLIN

Mailpiece ID Address BlockPOSTNETBarcode

Intelligent Barcode

Washington D.C. ACME PI 1234 3999123 00000033950 Main Street

Washington, DC 20005 111312414231

Washington D.C. ACME PI 1234 3921839 00000034301 High Road

Washington, DC 20005 218938901279

Washington D.C. ACME PI 1234 3888623 000000351001 Falls Road

Washington, DC 20005 123418917971

Washington D.C. ACME PI 1234 3675434 000000363505 Charles Street

Washington, DC 20005 209149010890

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Mail Quality Report – Error Type Details

Provides detailed error information such as last time the address received a move update request

Move Update Analysis

Permit Location Mailing AgentPermit

Number

PostageStatement

IDMERLIN

Mailpiece ID Address BlockPOSTNETBarcode

Intelligent Barcode

Date Mailer Last Updated

Washington D.C. ACME PI 1234 3999123 00000033950 Main Street

Washington, DC 20005 111312414231 12/2/2005

Washington D.C. ACME PI 1234 3921839 00000034301 High Road

Washington, DC 20005 218938901279 3/1/2006

Washington D.C. ACME PI 1234 3888623 000000351001 Falls Road

Washington, DC 20005 123418917971 1/7/2006

Washington D.C. ACME PI 1234 3675434 000000363505 Charles Street

Washington, DC 20005 209149010890 4/6/2005

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Summary

Verifications will be customized based on past performance– Fewer verifications will be performed on mailers with

good quality of mail preparation

Mail Quality Reports provide a 24-hour electronic access to mail quality information

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Testing

Current Pilots– Portland, Maine BMEU (Began June 8, 2006)

– Suburban, Maryland BMEU (Began July 20, 2006)

– Detached Mail Unit, Rockville, Maryland DMU (Began Jan 3, 2007)

Results– Fewer verifications are being performed on mailers with

good quality of mail preparation

– The amount of time spent at the acceptance location has been reduced for mailers that have good quality of performance

– National deployment will start after pilot testing and field impact study has been completed