TechEd 2005 2005年9月28日11时59分

© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 1

MSIT200MSIT200Business of ITBusiness of IT微软微软ITIT业务业务

Paul WangPaul Wang 王正忠王正忠IT Director IT Director –– North Asia North Asia 北亚区北亚区ITIT总监总监Microsoft CorporationMicrosoft Corporation 微软公司微软公司

Agenda Agenda 内容提要内容提要

Microsoft IT Microsoft IT 环境环境

Financials & BudgetFinancials & Budget 财务和预算财务和预算

Federated IT ModelFederated IT Model 联盟式的联盟式的ITIT模式模式

Strategy Strategy 战略战略

The CIO MindsetThe CIO Mindset CIOCIO的思考方向的思考方向

GovernanceGovernance 管理管理

Model EnterpriseModel Enterprise 模范企业模范企业

TokyoTokyo

DublinDublin

SingaporeSingapore

JohannesburgJohannesburg

微软的微软的 IT IT 规模规模

RedmondRedmond

CharlotteCharlotte

444141+ + 全球支持点全球支持点

150+ 150+ 转变为互联转变为互联网连接网连接

•• 60K 60K 员工员工

•• 45K 45K 第三方第三方//合同员工合同员工

•• 3500 IT Employees3500 IT Employees•• 441+ Buildings in 89 441+ Buildings in 89

countriescountries26M 26M 语音留言语音留言//月月7M Remote 7M Remote Connection/MonthConnection/Month

>300K >300K 网络设备网络设备

>120,000 >120,000 管理的管理的 用户机用户机

>10,000 >10,000 服务器服务器

90K+ 90K+ 电子邮箱电子邮箱

3M+ 3M+ 内部邮件内部邮件//天天10M+ 10M+ 外部邮件外部邮件//天天> 80% of > 80% of 邮件被过邮件被过滤滤

125K 125K 被隔离被隔离//月月100K+ Intrusion 100K+ Intrusion attempts/probes/sattempts/probes/scans per monthcans per month

Silicon ValleySilicon Valley

电子邮件的物理地点从电子邮件的物理地点从7070个整个整合到合到 66Exchange server 123 to 35Exchange server 123 to 35156K156K Team sites, 5.6 TB dataTeam sites, 5.6 TB data48K 48K MysiteMysite

>400+ >400+ 应用程序应用程序

>200+ tools>200+ tools单个单个 SAP instance SAP instance 1.9TB1.9TB

Microsoft ITMicrosoft IT

ApplicationsApplications 60%60%App Development (29%)App Development (29%)

App Support (31%)App Support (31%)

Employee Services (5%)Employee Services (5%)

InfrastructureInfrastructure 40%40%Network (14%)Network (14%)

Data Center (7%)Data Center (7%)

Voice (5%)Voice (5%)Helpdesk (5%)Helpdesk (5%)Security (3%)Security (3%)

IT SpendingIT Spending 花费花费

Functional ViewFunctional View FY05FY05BreakdownBreakdown

花费细节People 72%Data & Voice 16%Hardware 5%Facilities 5%Software 2%

30%New

Capability

70%70%Sustaining & Sustaining &

RunningRunningExistingExisting

CapabilityCapability

45%45%New New

CapabilityCapability

55%55%Existing Existing

CapabilityCapability

Increases value

Decreases maintenance

delivery

IT Budget ProcessIT Budget Process 预算流程预算流程

Move the Budget to the Decision OwnerMove the Budget to the Decision Owner 决策决策者者

Infrastructure = CIOInfrastructure = CIOApplications = Business VPApplications = Business VP’’ss

Push and Pull ProcessPush and Pull Process 资金来源资金来源

Push core infrastructure costsPush core infrastructure costsPull menu of additional ServicesPull menu of additional Services

Global IT Infrastructure Cost PoolGlobal IT Infrastructure Cost Pool 全球基础架全球基础架构花费构花费

P&L user allocation of IT cost P&L user allocation of IT cost 按人数分配按人数分配

Server charge back model Server charge back model 按服务器分配按服务器分配

TechEd 2005 2005年9月28日11时59分

© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 2

Federated IT ModelFederated IT Model 联邦式联邦式ITIT模型模型

Solid to CIODotted to CIO

Fina

nce,

HR

,Fi

nanc

e, H

R,

LCA

LCA

Enterprise AppsEnterprise Apps

Ser

vice

sS

ervi

ces

Sal

es a

ndS

ales

and

Mar

ketin

gM

arke

ting

MB

SM

BS

H&

EH

&E

Planning, Architecture, and Governance Planning, Architecture, and Governance

ITIT

Ope

ratio

nsO

pera

tions

AdminAdminITIT XITXIT

Ser

ver

Ser

ver

& T

ools

& T

ools

ServicesServicesITIT

OE

MO

EM

MS

NM

SN

Corporate groups

Sales and Marketing

Business Segments

Sales IT

IT Infrastructure & Client ServicesIT Infrastructure & Client Services

Information Security & PrivacyInformation Security & Privacy

OPSIT MSN ITOEM ITH&E ITServer &

Tools ITMBS IT

BalanceBalance 平衡平衡 between:between:Risk (R)Risk (R) 风险风险

Demand (D)Demand (D) 需求需求

Value (V)Value (V) 价值价值

The CIO MindsetThe CIO Mindset 思考方向思考方向

Core Core 核心核心

StrategicStrategic 战略性战略性 High PotentialHigh Potential 高潜能高潜能

SupportSupport 支持支持

““First and BestFirst and Best”” (V)(V)

Trustworthy Environment (R)Trustworthy Environment (R)

Model Enterprise (D+V+R)Model Enterprise (D+V+R)

Operational Excellence (D)Operational Excellence (D)

Helpdesk Support (D)Helpdesk Support (D)

Network (D)Network (D)

DC Operations (D)DC Operations (D)

Information Worker (D+R)Information Worker (D+R)

BI; EPE; Mobility (D+V)BI; EPE; Mobility (D+V)

IP Telephony (V)IP Telephony (V)

Latest technology (D+V+R)Latest technology (D+V+R)

LCS (V)LCS (V)

Model Enterprise+ (D+R+V)Model Enterprise+ (D+R+V)

Integrated Innovation (V)Integrated Innovation (V)

Microsoft IT Strategy Microsoft IT Strategy 战略战略

EmpowerEmpower 激发生产力激发生产力 ––Help our customers, clients and Help our customers, clients and partners drive productivity with partners drive productivity with great services, guidance and great services, guidance and solutionssolutions

SimplifySimplify 简化技术环境简化技术环境 ––Simplify our technology Simplify our technology environment and focus environment and focus investments ininvestments in core objectivescore objectives

ProtectProtect 安全保护安全保护 ––No hacks or impacting attacks No hacks or impacting attacks and total complianceand total compliance

Strategy PillarsStrategy Pillars 战略支柱战略支柱IT Objectives IT Objectives 目标目标

Be MicrosoftBe Microsoft’’s s First First and Bestand Best CustomerCustomer

Run Run World ClassWorld Class ITIT

ProtectProtect Microsoft Microsoft Digital AssetsDigital Assets

Drive Drive productivityproductivity for for our customers, our customers, clients and partnersclients and partners

IT Health ScorecardIT Health Scorecard 健康记分卡健康记分卡

Application and service Application and service availability availability 应用和服务可用度应用和服务可用度

Incident response Incident response 事件响应事件响应

Data protectionData protection 数据保护数据保护

Product adoptionProduct adoption 产品采用产品采用

User satisfactionUser satisfaction 用户满意度用户满意度

Internal controlsInternal controls 内部控制内部控制

Service Level Service Level ManagementManagementCapacity MgmtCapacity MgmtAvailability MgmtAvailability MgmtFinancial MgmtFinancial Mgmt

Incident MgmtIncident MgmtProblem MgmtProblem MgmtService DeskService Desk

Service Monitoring Service Monitoring and Controland ControlSystem AdminSystem AdminSecurity AdminSecurity AdminNetwork AdminNetwork Admin

Change MgmtChange MgmtConfiguration MgmtConfiguration Mgmt

Release MgmtRelease Mgmt

MOFMOF

Microsoft Operations Microsoft Operations Frameworks Frameworks 运营框架运营框架

容量管理容量管理 Capacity Capacity 可靠性管理可靠性管理 Availability Availability 财务管理财务管理 Financial Financial 工作量管理工作量管理 Work ForceWork Force服务可持续性管理服务可持续性管理 Continuity Continuity 服务级别管理服务级别管理SLA SLA

改变的管理改变的管理 ChangeChange设置的管理设置的管理 ConfigurationConfiguration发布的管理发布的管理 ReleaseRelease

优化 Optimizing

改变

操作 Operating服务的监督服务的监督 & & 控制控制 ServiceService安全的管理安全的管理 SecuritySecurity网络的管理网络的管理 NetworkNetwork系统的管理系统的管理 SystemsSystems工作表工作表 Job SchedulingJob Scheduling存储管理存储管理 StorageStorage输出管理输出管理 Print/outputPrint/output目录管理目录管理 Directory serviceDirectory service

Service DeskService Desk事件管理事件管理 IncidentIncident问题管理问题管理ProblemProblem

支持 Supporting

Security StrategySecurity Strategy 安全战略安全战略

Mitigate risk to the infrastructure through implementation of four key strategies

减少风险

Mitigate risk to the infrastructure through implementation of four key strategies

减少风险

1. Securethe Network Perimeter网络区域

Secure Wireless Secure Wireless Smart Cards for RASSmart Cards for RASSecure Remote UserSecure Remote UserNext Generation AVNext Generation AVMessaging FirewallMessaging Firewall

2. Secure the NetworkInterior 网络内部

Eliminate Weak Eliminate Weak PasswordsPasswordsAcct SegregationAcct SegregationPatch ManagementPatch ManagementNT4 Domain MigrationNT4 Domain MigrationIPsec SegmentationIPsec SegmentationSmart Cards for Admin Smart Cards for Admin AccessAccess

3. SecureKey Assets 重要资产

Secure Source Code Secure Source Code AssetsAssetsLab Security AuditLab Security Audit

4. Enhance Monitoring and Auditing监控与审计

Secure Environmental Secure Environmental RemediationRemediationAutomate Vulnerability Automate Vulnerability ScansScansDatabaseDatabaseForced PatchingForced PatchingAutomatic Port Automatic Port ShutdownShutdownHelpdesk ProcessHelpdesk Process

TechEd 2005 2005年9月28日11时59分

© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 3

IT Governance IT Governance 管理管理

Reasons for IT GovernanceReasons for IT Governance原因原因

Security & Privacy Security & Privacy 安全和隐私安全和隐私

Maximize IT investment Maximize IT investment 投资效益投资效益

IT and business alignment IT and business alignment 统一目标统一目标

IT ResponsibilitiesIT Responsibilities 责任责任

Infrastructure Infrastructure 基础架构基础架构

ApplicationsApplications 应用应用

Policies vs. GuidelinesPolicies vs. Guidelines 政策与指导方针政策与指导方针

Data Data 数据数据

Client (User) AwarenessClient (User) Awareness 客户了解度客户了解度

Exec support + Pick the battles + Incremental progressExec support + Pick the battles + Incremental progress领导支持领导支持 + + 技巧应战技巧应战 + + 循序渐进循序渐进

Model Enterprise Model Enterprise 模范企业模范企业

““Model a continuously optimized Enterprise Infrastructure utiliziModel a continuously optimized Enterprise Infrastructure utilizing ng Microsoft products & operations principlesMicrosoft products & operations principles””

利用微软产品和运营原则来构建一个持续优化的企业基础架构利用微软产品和运营原则来构建一个持续优化的企业基础架构

DriversDrivers 驱动因素驱动因素Value + Cost + Risk Value + Cost + Risk 价值价值 + + 成本成本 + + 风险风险

EnablersEnablers 激发因素激发因素Technology + Governance Technology + Governance 技术技术 + + 管理管理

OutputsOutputs 结果结果Infrastructure Consolidation Infrastructure Consolidation 基础结构整合基础结构整合

Move to InternetMove to InternetReduction in Reduction in ““SustainerSustainer”” $ IT Spend $ IT Spend 降低维护成本降低维护成本

More Secure; Faster to react More Secure; Faster to react 安全快速安全快速

Efficient and Effective Efficient and Effective 立竿见影立竿见影

Application Servers / Governance Application Servers / Governance 应用服务器应用服务器//治理治理

Network + Telephony Network + Telephony 网络网络 + + 电话系统电话系统

Lab ConsolidationLab Consolidation 实验室整合实验室整合

Data Center/Server/Storage ConsolidationData Center/Server/Storage Consolidation 整合整合

64 Bit Computing64 Bit Computing 6464位计算位计算

Client Usage & Behaviour Client Usage & Behaviour –– ““Value RealizationValue Realization”” 客客户使用行为户使用行为 –– ““价值实现价值实现””Windows VistaWindows Vista☺☺

Model Enterprise++Model Enterprise++ 模范企业模范企业++++

Windows Server 2003Windows Server 2003Greater Scalability Greater Scalability 可扩展性可扩展性

Greater Availability Greater Availability 可使用性可使用性

Reduced Administration Reduced Administration 管理管理

Exchange Server 2003Exchange Server 2003ScalabilityScalability可扩展性可扩展性

Compression Compression 压缩压缩

Cache Mode Cache Mode 缓存技术缓存技术

Office System 2003Office System 2003MOM2005MOM2005SMS2003SMS2003

KeyKey EnablersEnablers

Economic realities Economic realities 经济现状经济现状

IT Governance / RiskIT Governance / Risk 管理管理 / / 风险风险

Hardware advancementsHardware advancements 先进的硬件先进的硬件

Telecom advancementsTelecom advancements 先进的电信先进的电信

Decreased communication costsDecreased communication costs 通通讯费用降低讯费用降低

CIO influence at the CxO tableCIO influence at the CxO table 影响影响力力

Additional EnablersAdditional Enablers Consolidation OutcomeConsolidation Outcome整合成绩整合成绩

Infrastructure server consolidation Infrastructure server consolidation 基础架构服基础架构服

务器务器

51% reduction in Exchange servers 51% reduction in Exchange servers Reduced from 74 to 6 sites with Exchange serversReduced from 74 to 6 sites with Exchange servers30% reduction in global infrastructure servers30% reduction in global infrastructure servers

Domain Controllers Domain Controllers 32%32%WINS WINS 53% DNS 53% DNS 31% DHCP 31% DHCP 31% VPN 31% VPN 14% 14% Radius Radius 39% File 39% File 96% Print 96% Print 75%75%

Data center consolidation Data center consolidation 数据中心数据中心Eliminated 12 data centersEliminated 12 data centersRemote management Remote management Windows Terminal ServicesWindows Terminal ServicesEvent monitoring and dispatch Event monitoring and dispatch –– MOM2005 MOM2005

TechEd 2005 2005年9月28日11时59分

© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 4

Fiscal Year 2004 cost savings Fiscal Year 2004 cost savings 成本节省成本节省

Server Consolidation: $5M USDServer Consolidation: $5M USDData Center Consolidation: $4.5M USDData Center Consolidation: $4.5M USDInternet Connected Offices: $2M USDInternet Connected Offices: $2M USDTarget $100M USD savings over 3 yearsTarget $100M USD savings over 3 years

Service Levels Service Levels 服务级别提升服务级别提升

Messaging availability = 99.99%Messaging availability = 99.99%Proactive IT Service Requests = 87%Proactive IT Service Requests = 87%User domain controller availability = 100%User domain controller availability = 100%200:1 server to site services person ratio200:1 server to site services person ratio

Security Security 安全加强安全加强

Critical security patches deployed in 72 hoursCritical security patches deployed in 72 hoursClear and enforced security standards and policiesClear and enforced security standards and policies

Consolidation OutcomeConsolidation Outcome整合成绩整合成绩

Focus on the basics and get them right! Focus on the basics and get them right! 打好基本功打好基本功

What is Your CIO Mindset?What is Your CIO Mindset?Demand vs. Risk vs. Value Demand vs. Risk vs. Value Put the budget in the hands of the decision makerPut the budget in the hands of the decision makerReduce Reduce ““Sustainer spendSustainer spend”” : Invest in : Invest in ““BuilderBuilder”” ActivitiesActivitiesIT GovernanceIT GovernanceUnderstand whatUnderstand what’’s your enablers. s your enablers.

Be your own Model Enterprise! Be your own Model Enterprise! 建立自己的企业规范建立自己的企业规范Infrastructure Consolidation!Infrastructure Consolidation!Be model from the start Be model from the start (on a Windows 2003 standard platform(on a Windows 2003 standard platform))What is your ME++?What is your ME++?

In ClosingIn Closing……

For More InformationFor More Information

Additional content on Microsoft IT deployments Additional content on Microsoft IT deployments and best practices can be found on and best practices can be found on http://www.microsoft.comhttp://www.microsoft.com

Microsoft TechNet Microsoft TechNet http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcaseMicrosoft Case Study ResourcesMicrosoft Case Study Resourceshttp://www.microsoft.com/resources/casestudieshttp://www.microsoft.com/resources/casestudiesIncrease IT Efficiency: Maintain Fewer Servers Increase IT Efficiency: Maintain Fewer Servers http://www.microsoft.com/http://www.microsoft.com/serverconsolidationserverconsolidation

EE--mail IT Showcasemail IT Showcaseshowcase@microsoft.comshowcase@microsoft.com

©© 2004 Microsoft Corporation. All rights reserved.2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

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