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Movius Kaziranga Release Notes - Helpjuice

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© 2019 Movius Corporation. All rights reserved.
Movius Kaziranga Release Notes February 2020
The release notes outline new features and enhancements to the Movius MultiLine Solution. These
notes will provide details of changes to the MultiLine App and Management Portal.
What’s New?
Movius Management Portal
This release introduces a number of changes to the Movius Management Portal to improve the
Admin User experience:
"User Permission" dropdown moved for clarity: The “User Permission” dropdown position has
been changed to avoid confusion of having two user permissions in the “Add Account” page. When
“Assign Number” is clicked, the original “User Permissions” is replaced with UI to select the Phone
number and “User Permission” together.
© 2019 Movius Corporation. All rights reserved.
Company profile location moved: The Company profile page has been moved to the Setup
Menu. The CIDN label has been renamed to: “Customer ID”.
Default for Consumption Metrics: Default time period for the Consumption Metrics has been
changed to the “current cycle”.
© 2019 Movius Corporation. All rights reserved.
Editable FAQ available for all the orgs: Frequently Asked Questions section is now available for
all the organizations in the MMP. This allows the authorized administrator to view and customize
their organization's FAQs.
© 2019 Movius Corporation. All rights reserved.
Account Activity Details: The Account details page in the MMP now shows additional activity
information to indicate when the user first logged in / last logged in on the various flavors of the
MultiLine solution such as MultiLine Mobile App, Web Client and MultiLine Connector on the
Salesforce. The page also gives the version number and instance details of the MultiLine solution.
Add-On SOC and Tagging: This capability is applicable to paid add-on features. There are five
paid add-on features that Movius supports today: Voice Recording, SMS Recording, SMS Opt-In,
SMS Redaction and Salesforce Connector. The add-ons are associated with specific SOC codes
depending on the carrier. The SOC codes are sent to Movius in a feed along with the MultiLine
numbers (PTNs) by the carrier. Each of these features require custom configurations to enable the
features. For the first four add-ons, Movius Customer Support (CS) will now create separate sub-
orgs under the parent org for the Customer. The sub-orgs would be also be configured for the
corresponding feature. The PTNs with the add-on SOC would be placed in the respective sub-orgs
so that users who are assigned with the PTNs are enabled with the add-on features.
When PTNs are sent to Movius with the Salesforce add-on SoC, the Movius CS will configure the
parent org for the Customer with the Salesforce feature and apply a reservation tag to the PTNs
called “SFDC”. The reservation tag will allow the MMP admin to assign the correct PTNs to end-
users who need access to the Salesforce add-on. Detailed flows for the add-on processing are
provided separately to the carrier.
© 2019 Movius Corporation. All rights reserved.
Movius MultiLine
International Ringback Tone based on the called party: In case of an inbound data (MT) call, the
Movius Platform used to play a standard US ringback tone to the calling party. The Movius platform
is now enhanced to play a ringback tone that is dependent on the country of the MultiLine number.
For example, if a user calls a Singapore MultiLine number, they will hear the ring back tone that is
standard to Singapore.
Client changes update without restart: The MultiLine App is now enhanced to update the
changes done by MMP admin without the need of restart of application. For example, if the admin
changes the theme of the mobile app, the user’s MultiLine will be updated within 24 hours without
Support for .gif files in Picture Messaging: This enhancement to the Picture Messaging feature
allows the subscriber to receive and send .gif files along with .jpg, .png, .jpeg formats.
© 2019 Movius Corporation. All rights reserved.
E911 Compliance [US-Only Functionality]: Once a 911 call has been placed from MultiLine, over
data, any features that could restrict emergency responders to call back on that number will be
disabled for the next 24 hours. These settings include:
• All Manage Availability settings such as
o Business Hours which could restrict the times that MutliLine can accept calls
o Do Not Disturb
o Simultaneous Ringing
o Sequential Ringing
• Any blocked numbers
• All SPAM filters that prevent calls from coming through
The user will receive all incoming calls for these 24 hours. However, after 24 hours, settings will
reset to what was defined before the 911 call was made. These changes are not applicable if the
911 call is made over minutes because only the native phone number of the user is passed on to
the Emergency responders and not the MultiLine number.
© 2019 Movius Corporation. All rights reserved.
Android UI Enhancements: Enhancements are made to the Dailer and Call screens for Android.
In particular, Incoming VOIP, Outgoing VOIP, Call Transfer, Call Swap and Call merge screens are
modified to accommodate alignment, typography and icon changes.
© 2019 Movius Corporation. All rights reserved.
User Provisioning REST API
Today, Voice/Message/Data Activity reports can only be extracted through Movius Multiline Portal.
API users can now extract Voice/Message/Data reports of all the registered Movius MultiLine users
on their system through a REST API. These reports can be extracted and downloaded as a CSV file
via the new REST API.
Note: Please refer to the document REST API User Guide for more details.
Digital Safe Archiving Timers
Two new timers enhance the flexibility of Digital Safe recording store and forward capability. There
are now timers for retention of recorded data after it has been successfully been archived. There is
a time for recorded voice and another timer for SMS recordings. The purpose of these new timers is
to retain archived data as a safeguard in case there was a problem with the archived files after they
were archived to the customer’s data center. This allows the customer to re-archive the data.
Prior to this feature, archived files were purged (destroyed) during the next daily purge cycle.
Because many customers have privacy concerns regarding retention of data longer than absolutely
necessary, the default for these timers is zero. This disables this feature and maintains the earlier
functionality of immediately scheduling a purge of archived data.
Individual customers that wish to use this feature should open a support ticket that indicates the
number of days they wish to retain archived data.
Clients to Support Georedundancy Migration
As part of to rollout of georedundant sites for Movius Multiline solutions in the US market, there is a
need to force clients to change their IP routing and/or their set of relationship numbers.A new client
capability allows Movius to push a notification to the clients that instructs the clients to request
updated primary/secondary IP addresses and updated Relationship Number definitions.
This capability does not affect existing functionality and will be deployed worldwide.
© 2019 Movius Corporation. All rights reserved.
Poor Network Connectivity Indicator
Movius MultiLine will now indicate to the end-user if the network connectivity is poor on the device
when a data call is underway. A visual message accompanied by audible beeps will indicate to the
user that the network connectivity is poor and hence call quality issues might be experienced.
© 2019 Movius Corporation. All rights reserved.
Bug Fixes
Key Description
Server CRs
CS-3917 Fix for an issue where call recording prompt was not heard in some scenarios.
CS-3820 Fix for an issue where the monthly Orbic report did not show all the active lines.
CS-3718 Fix for a customer issue where the MultiLine app onboarding process results in a previously
assigned number to be associated with the physical device.
CS-3599 Fix for CDR reporting failures on the UK3 platform.
CS-3837 Server side fix where a software was overwriting the call recording hotfix
Client CRs
CS-4010 Fix for an iOS issue where incoming mode changed from data to minutes automatically without
user input.
CS-3924 Fix for an iOS issue where the SMS sent to the SML App was delayed.
CS-3913 Fix for an iOS issue where there was a delay in message delivery on SML.
CS-3876 Fix for an iOS issue with the Orbic Plus1 App, where the customer was unable to onboard on
data and received an error message: ‘’Generic Error’’.
CS-3866 Fix for an Android issue where if the MultiLine passcode is enabled, the user is always prompted
to enter the MultiLine passcode after unlocking the phone, irrespective of which App is being
used currently.
CS-3988 Fix for an issue where the Android SML App was not showing the custom logo branding, even if
the branding was set correctly in MMP.
CS-3986 Fix for a one-way audio issue while using the Android MultiLine App on a Google Pixel device.
CS-3905 Fix for an Android issue where the back button didn’t work to exit out of the SML.
CS-3860 Fix in iOS where the user was unable to copy a number from messages
Movius Kaziranga Release Notes

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