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Vision, Roadmap and Transformational Journey

Moving to the next generation of Agile IT

In an uncertain economy, businesses must remain competitive and operationally efficient

Businesses need to strive for ‘High Performance’ to remain profitable and continue to drivenew opportunities into the market place

• Adaptive, executable strategies in a changing environment

• Create competitive advantage by continual innovation

• Optimise organisation to meet the strategy and opportunities

• Maximise productivity of mission critical workforce

• Drive a well defined and executable sustainability agenda

High Performing Business Characteristics

Implications to the IT Infrastructure

• The need to continually cost optimise the operations

• Demonstrate value back to the business – speed to market, service availability

• An infrastructure that can scale up and down against business demand – moving to a flexible and agile environment

• Move to a Variable cost model rather than static

• Ensuring an agenda for Greening the IT Enterprise

The key objective for IT is to be an enabler to Business innovation and efficiency – not an inhibitor

3Copyright © 2009 Accenture All Rights Reserved.

Organisations are starting to view the Cloud as the next generation of Data Centre capability

Platform& Facilities

Mgt.CMDB

BSM

Security

End User Devices

Communications

IT Infrastructure

Applications

Governance

Extra EnterpriseCloud

Intra EnterpriseCloud

CoreEnterprise

Un

ifie

d C

om

ms

&

Co

lla

bo

rati

onPlatform as a

Service

Software as aService

IP Networkingon Demand

Flexible and Agile IT Service Orchestration & Provisioning

•User Authentication•DR/BCP•Compliance

•Secure Connectivity•Compliance & Audit

•PDA•Workplace•Laptop•Mobile Devices

•LAN•WAN•Voice•Wireless

•Server•Storage•DC Network•DC Facilities

• Business Apps• Mission Critical

Dynamic Load Balancing

• Grid Apps

• Virtual & Seamless Workspace

• Legacy• Core Mission

Non Dynamic

• IP Convergence• MPLS WAN

• SOI• Orchestratio

n• Dynamic

Provisioning

• ERP & CRM Apps

• Email Services• Workflow Mgt• Collaboration• Web Services

Enterprises will expect the ability to have an ‘end to end’view on operational performance

4Copyright © 2009 Accenture All Rights Reserved.

The roadmap typically follows a three-phase transformation model…

Part of a holistic Infrastructure Transformation journey that addresses all aspects of IT Infrastructure

Converged IP Enterprise

Data Centre resources are commodity, pooled and virtualised, and dynamically provisioned

Workplace follows the user allowing work anywhere anytime

Services Virtualised between internal and external sources and provisioned from the Cloud

Applications Virtualised and available via multiple devices

Workplace

Data

Network

Infrastructure Operational Maturity

Pro

act

ive

Pre

dic

tive

Pro

cess

Mat

uri

ty

Integrated &Automated

ServiceOriented

Centre

Rea

ctiv

e

Standardised& Virtualised

Green IT and energy optimisation drive facilities and consolidation

Operational excellence achieved through benefits of ITIL

Shifted focus from managing technology components to business services

IT Processes automated

5Copyright © 2009 Accenture All Rights Reserved.

In parallel to standardisation and virtualisation there are other key initiatives that drive a Cloud based strategy

IT Organisations are driving cost reduction in the Data Centre through standardisation and consolidation with virtualisation of the Server portfolio in many cases.

But this is just a few aspects of what IT should be looking to drive now….

• Complete virtualisation – Server, Storage and Network to provide a commoditised pool of IT Capability that can be easily provisioned

• Orchestration & Provisioning – layering on the virtualisation the ability to quickly provision IT services and to balance those across the Data Centre to meet demand and service levels

• Business Service Management – providing and end to end view back to the business on service availability and capacity discussions

• Proactive Management – move from a reactive support mechanism to a proactive and automated resolution of

• Green IT – through more energy efficient data centres and the introduction of intelligent refresh reduce the IT carbon footprint

The Next Generation of Data Centres will need to provide all of the above today, in addition to exploring and adopting Cloud computing capabilities

6Copyright © 2009 Accenture All Rights Reserved.

The NGDC – Intra Enterprise Cloud

The Architecture Blueprint for the Internal Cloud - NGDC

Service Creation

OperationsManagement

7Copyright © 2009 Accenture All Rights Reserved.

SA

N

NA

S

Ba

ckup

STORAGE

PredictiveOperations

Windo

ws

Linu

x

UN

IX

PLATFORM

Orchestration&

Provisioning

Metering& Billing

Workload Requests and Provisioning

Shared Technical Infrastructure

Operations Management

Arch

iveRed zone

Yellow zoneGreen zone

Storage NetNE

TW

OR

K

NE

TW

OR

KS

ystem

Z

Business Service Management (BSM)

Configuration Management Database (CMDB)

Virtualisation

Virtualisation

Ser

vice

Cat

alog

ue

DMZs

AutomatedDiscovery

Pat

ch &

Cha

nge

Mgt

End UserRequester

ITRequester

© 2008 Accenture All Rights Reserved. 8

The NGDC Architecture Blueprint HP Software Product Mapping

Business Availability Center

Service Catalogue(Service Manager 7)

U-CMDB

Business Availability Center

& U-CMDB

Asset Center

Opsware Suite(Ops Orch / Server Auto’)

SA

N

NA

S

Backup

STORAGE

PredictiveOperations

Windo

ws

Linu

x

UN

IX

PLATFORM

Orchestration&

Provisioning

Metering& Billing

Workload Requests and Provisioning

Shared Technical Infrastructure

Operations Management

Archive

Red zoneYellow zoneGreen zone

Storage NetNE

TW

OR

K

NE

TW

OR

KS

ystem

Z

Business Service Management (BSM)

Configuration Management Database (CMDB)

Virtualisation

Virtualisation

Ser

vice

Cat

alog

ue

DMZs

AutomatedDiscovery

Pat

ch &

Cha

nge

Mgt

End UserRequester

ITRequester

The NGDC Solution Architecture Model is applied in each of the three Enterprise Infrastructure Pools to create a holistic Cloud IT Capability

The Enterprise Architecture Blueprint for the NGDC

PredictiveOperations

Orchestration&

Provisioning

Metering& Billing

Workload Requests and Provisioning

Enterprise Shared Technical Infrastructure

Operations Management

Business Service Management (BSM)

Configuration Management Database (CMDB)

Policy Rules

DC Model

Requests

Ser

vice

Cat

alo

gue

CoreEnterprise

Intra EnterpriseCloud

Extra EnterpriseCloud

* Provisioning Only

SA

N

NA

S

Backu

p

STORAGE

Wind

ow

s

Lin

ux

UN

IX

PLATFORM

Arch

ive

Red zoneYellow zoneGreen zone

Storage Net

NE

TW

OR

K NE

TW

OR

KS

ystem

Z

Virtualisation

DMZs

Pa

aS

Iaa

S

Sa

aS

SA

N

NA

S

Backu

p

STORAGE

Wind

ow

s

Lin

ux

UN

IX

PLATFORM

Arch

iveRed zone

Yellow zoneGreen zone

Storage NetNE

TW

OR

K

NE

TW

OR

K

Virtualisation

DMZs

Virtualisation

9Copyright © 2009 Accenture All Rights Reserved.

Business Continuity (Storage)

• Extensive storage• Backup and recovery

Legacy• Specific existing infrastructure

• Complex legacy systems

Identifying cloud opportunities

Value to the Enterprise

Batch and Data Intensive Applications• One-off applications that don’t rely on

real-time response• Data and high performance intensive

applications (financial risk modelling, simulation, data compression, graphics rendering…)

• New back-office applications

Software Development and Testing

• Software development and testing environment

• Performance Testing• Non production projects• R&D activities• Reduced time to market

Peak Load Demands• New business activities

• Applications w/ peak-loads• Seasonal websites• Applications with • scalability needs

Hard

Easy

Sensitivity• Mission critical applications• Regulation-protected data

(HIPAA, SOX, PCI…)

Desktop Productivity• Web 2.0 applications

• Workgroup applications• Office suites

• Email and calendaring

High Value10Copyright © 2009 Accenture All Rights Reserved.

External Cloud Services can be viewed within four categories

External Cloud Types

Infrastructure CloudPlatform CloudApplication CloudProcess/Industry Cloud

• Transactional Services including:

• Payments• Identity• Search• Translation

• Typically per-transaction payment

• “Software as a Service” (SaaS)

• Popular application types include:

• Accounting• Office productivity

tools• Email• Collaboration• CRM• HR• Mapping

• Typically per-seat licensing

• “Platform as a Service” (PaaS)

• Services to develop, test, deploy, host and maintain applications

• Hosts custom applications

• Typically per-platform license

• “Infrastructure as a Service” (IaaS)

• Many different types of infrastructure services are offered:

• Storage• Desktop• Database

• Licensing approach varies by service

MS Azure Services

11Copyright © 2009 Accenture All Rights Reserved.

Accenture and HP Software

• Long standing global alliance relationship across HP BTO suite• Focused on delivering joint client value and delivering strategic solutions:

Reduced Risk

Inno

vatio

n

Faster to Market

•Collaboration with HP Product Management

•Suite of packaged joint assets

•Unparalleled Accenture Global Delivery Network

• Internal usage of HP tools (e.g., PPM, Testing)

•Global experience of 1000+ BTO engagementsCombined portfolio and expertise

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