Mooo’vin Forward In Vermont

Developing A Comprehensive Facilities Plan At UVM

My Background• New York City Technical College

• State University of New York At Binghamton

• New Jersey Institute of Technology

• Machine Tool, Trades Industry

• Hospital Services Areas

• Consolidated Edison Co Of New York

• New York City Board of Ed

• Union County College

• University of Vermont 8/1999

Sal Chiarelli, Director of Physical Plant, UVM

Some Problems Encountered

Dig Safe

HVAC Team Effort

Access Issues

Access To Jobsites

Fleet Management

Buckets of Fun

Sloppy Work

Taking On Other Roles

Misdirection

A Variety Of Buildings

Sal Chiarelli, Director of Physical Plant, UVM

Dudley H. Davis Student Center 2007

A Variety Of Buildings

Ira Allen Chapel1925

Grassmount 1804

Physical Plant Department 1999 265 Employees

Sal Chiarelli, Director of Physical Plant, UVM

• Heat Plant• HVAC• CPR Shop• Custodial• Plumbing• Electric shop• Asbestos/lead

• Recycling Solid Waste

• Admin• Service Ops.• Material

Management• Grounds• Projects

Comprehensive Self Study Review In PPD

2000-2001

Sal Chiarelli, Director of Physical Plant, UVM

A.               

Anticipated Results• Accountable• Reinvest in department/university• Prioritization• More proactive less reactive• Better trained• Highly effective• Agile• Reduce emergencies and recurring problems• Improve morale/reduce turnover

Sal Chiarelli, Director of Physical Plant, UVM

Customer Expectations• Be invisible

• Like a utility

• I paid already (grants 50%)

• Varies according to the individual

• Be right over service

• Everything is an emergency

• Little or no planning

Sal Chiarelli, Director of Physical Plant, UVM

Strategic Planning• Re-evaluate our mission

• Create our Vision

• Develop goals

• Create strategies to reach goals

• Align with the University

Sal Chiarelli, Director of Physical Plant, UVM

Mission

• To maintain facilities, perform related services and provide responsible stewardship of the University of Vermont’s physical assets in support of the University’s mission.

Sal Chiarelli, Director of Physical Plant, UVM

Vision• To be a highly effective facilities

organization through:– Continuous improvement and innovation– Maximizing resources– Encouraging employee growth and job

satisfaction– Promoting the values of UVM’s Common

Ground and supporting the needs of the Campus Community

Sal Chiarelli, Director of Physical Plant, UVM

4 Main Goals• Financial : To be responsible stewards of the university assets & cost

effective managers of financial resources

• Internal Processes: To achieve operational excellence by providing highly efficient, effective and responsive services.

• Innovation and Learning: To create an environment that fosters employee excellence through participation professional growth and clear communications.

• Customer Perspective: To be recognized by our customers as knowledgeable, responsive and efficient service providers

Sal Chiarelli, Director of Physical Plant, UVM

Some Communication Improvements• Deans/Department Heads• Unit meetings• Cell phones• Getting people out- seminars, training etc• Emergency Logs• Required Email• Email Lists• ESL• Translators Bosnian/Vietnamese• Web Site• Services Day Lunch• Annual report

Sal Chiarelli, Director of Physical Plant, UVM

Creating A Team Atmosphere• Walk around• Show up• Discuss issues• Support from the top• Everyone is important• All hands meetings• President and High Level Staff at meetings• Bring people to shops• Dept heads come to meetings

Sal Chiarelli, Director of Physical Plant, UVM

All Hands Meeting

• Everyone attend

• Presentations of accomplishments

• Give people a chance to show off

• Get the message out

• Part of the big picture

Sal Chiarelli, Director of Physical Plant, UVM

July 16, 2002

Visibility On Campus• Shirts

• Hats

• Mark vehicles

• ID badges

• “Ownership”

Sal Chiarelli, Director of Physical Plant, UVM

Energy Conservation• Working with departments

• Formed a Utility Team

• More proactive in repairs

• Working with utilities

• Real time metering

• Get message out to students/faculty/staff

Sal Chiarelli, Director of Physical Plant, UVM

Utilities Master Plan• What are the opportunities

• Co-generation study

• Own our infrastructure

• Central chilled water plant

• Capacities

• Plan the campus

• Reduce demand

• Loop Systems

• Shorten plant shutdown

Sal Chiarelli, Director of Physical Plant, UVM

Plant Controls System – Delta VPlant Controls System – Delta V

Central Chilled Water Plant

Emergency Blue Lights

Facilities Management SoftwareFAMIS

• Space management

• Self Service

• Work control

• Key Control

• Inventory

• Wireless interface

• Scheduling

Sal Chiarelli, Director of Physical Plant, UVM

Event and Room SchedulingResource 25

• More organized

• Avoid Conflicts

• 1000/1000/1000

• Consistency

• Repeatability

Sal Chiarelli, Director of Physical Plant, UVM

Event Planning Team

Facilities Condition AssessmentFacilities Condition Assessment

FICIS Software

Project Management• Facilities condition audit

• New project management position

• Charge projects

• New project management module

• Consistency

• Job Order Contracting

Sal Chiarelli, Director of Physical Plant, UVM

Time and AttendanceKRONOS

• Computerized

• Free up resources for other use

• Fair

• Flexibility

• Reporting

Sal Chiarelli, Director of Physical Plant, UVM

Business Partner Successes

•Long term commitments

•Team approach

•Responsibility

•Help us reduce waste

•Assist with best practices

•Not endorsements.. Just Acknowledgment

Custodial Benchmarking And Master Planning

Job Order Contracting

Primary JOC Contractor JAM

Utilities Master Planning

Some Newer Initiatives

Life Safety Systems

Sprinkler Valves

Blue Lights

Elevator Phones

Exterior Doors

General Safety In Rooms

Engineering Intern Program•Variety of assignments•Presentations•Work year round•Opportunity for Senior Projects•Strengthen ties with CEMS•Pays for itself•Good for our staff. Energizing

Zone Maintenance•Already Established•750K-1,000K Sq Ft•Facilities Manager•Trades•Ownership•Building and Equipment Advocates•Team Atmosphere

Training and Compliance

Wellness

•Free in house health screenings for all employees

•On line tracking of health indicators if wanted

•Flex schedules to use health facilities

Metering/Monitoring/Cost Recovery

Utility Tracking

Some Results So Far• Mix of resources• More focused• Input from employees• Minimal grievances• More professional• Everyone is important• More integrated

approach • Less downtime• More training• Less threatening

• Better prepared• Emergencies way down• Fewer flooding/Freeze-ups• Better morale• Work can be fun

sometimes• More opportunities• Using business partners

and vendors to help us• Lots of “Good Stuff”…

Where Do We Go From Here

• Continue philosophy of continuous improvement• Improve on benchmarking• Predictive Maintenance• Continue with Zone Concept• Celebrate• Keep marketing for more resources• Continue Developing Staff

It’s the right thing to do for our customers

THANK YOU FOR YOUR TIME