MOLDOVA ICT driven innovation for Public Administration modernization

Chisinau. May 11, 2015

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova e-Government Center

E-TRANSFORMATION – SUPERSONIC AGENDA

Governance e-Transformation: not an island of efficiency and

innovation, but

an engine to drive, enable, streamline other reform flows

MERGING THE POSITIVE “STORMS”

• Technological Modernization • Public Service Reform • Institutional Remapping • Public Function Reform • Decentralization • Social Innovation • Open Governance

Partnerships

Money

Man power

Mandate

Leadership Moldova

Governance

e-Transformation

KEY INGREDIENTS

DIGITAL INNOVATION ON BOARD. MAJOR OBJECTIVES

TIMING AND CONTEXT:

AUGUST 18, 2010: Setting up the e-Government Center - part of Prime Minister Office

OCT.-DEC. 2010: Defining Get vision & roadmap. Developing EGC

JUNE 2011: CIO Council is set

SEPT. 2011: Strategy for Technological Modernization of Governance

JULY 6, 2012: Setting sectorial CIO offices in line ministries

E-TRANSFORMATION: INNOVATION ON BOARD

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

Prime Minister

National e-Transformation

Commission

Management Board E-Government

Center

CIO Council

Ministry

Ministry Agency

E-GOVERNANCE INSTITUTIONAL MAP

Leadership starts the Journey Man Power Delivers Change and Results

19 central PA authorities institutionalized CIO Dept/Office

> 50 Coordinators or focal points for e-Transformation in CPA

> 40 coordinators for Open Data in the CPA authorities

Circa 3,000 public servants trained in e-Governance

a designated secretary for public service reengineering in each CPA

USD 20M

BUDGET

USD 3M USD 1.4M

Whole-of-Government e-Transformation Agenda

Countries

International Development Partners

PPPs

POWER OF PARTNERSHIPS

E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE

ELECTRONIC SERVICE

SECURITY AND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITAL SIGNATURE

INTEROPERABILITY

REINVENTING THE GOVERNMENT

Customer-oriented culture in the Public Administration

Reengineer. Simplify. Unify.

Interoperability (Data has to run, not people)

Co-creation. Social Innovation

Digital by Default

Framework

REINVENTING THE GOVERNMENT

Security by design

Mobile by default

Content Portability

Open Data by default

APIs

Cloud First

Shared by default

G4C / G4B PUBLIC SERVICES PORTAL

www.servicii.gov.md launched in May 2012 Version 2.0 under CO-CREATION CURRENTLY

Informative component: 427 service passports

Interactive component: access to 102 e-services

> 650,000 visits > 350,000 unique visitors.

MOBILE DIGITAL SIGNATURE

Launched in Sept. 2012, in partnership with mobile operators. Digital signing and time stamping. More than accessing e-services.

MSign - signing of various digital content: web forms, offline documents, images.

35 thou registered users 210 thou transactions with the Mobile e-ID Mobile penetration: 125 %

AUTHENTICATION AND ACCESS CONTROL SERVICE

SECURITY & IDENTITY

GOVERNMENT E-PAYMENT PLATFORM WWW.MPAY.GOV.MD

E-PAYMENT

Over 780,000 transactions processed Integrated: 16 payment providers; 14 public service providers; 18 groups of services

MCloud Platform fully operable from February 14, 2013 27 public authorities migrated their digital content to the Platform

Infrastructure as Service

Platform as Service

Software as Service

CLOUD FIRST POLICY

M-CLOUD: SHARED GOVERNMENT

TECHNOLOGICAL PLATFORM

GOVERNMENT INTEROPERABILITY PLATFORM

MConnect – the foundation for public service reengineering and subsequent digitization.

Piloted between 10 organizations

LEVELS

1. Technical-technological 2. Semantic 3. Legal & Regulatory 4. Organizational

OPEN GOVERNANCE:

• OGP members since 2011

• State Chancellery manages the e-Participation Portal (2010 www.particip.gov.md and the Local Acts e-Register (2010) http://actelocale.md/

• BOOST (public expenditures e-database) launched in 2011: http://moldova.wb-boost.org/

• Open Data Initiative. Managed by Moldova e-Government Center.

• Portal www.date.gov.md - launched in April 2011. OD Coordinators.

• Enabling legal, institutional and technical framework (continuous upgrade) • Social innovation & tech camps. Journalists & academia boot-camps, trainings • Open data-based applications • Open Data Catalogue • Section “INVOLVE”, online surveys

• Open Gov/eGovCivil Society Group

• Social Media Guide

• Open Contracting: in process

9 ministries piloting the Govt-wide document management system

PAPERLESS GOVERNMENT - DRMS

е-Управленческие решения для физических лиц

http://egov.md/index.php/ru/resenia/dlia-grajdan

GOVERNMENT-BUSINESS E-TRANSFORMATION PILLARS

Opening & Closing a Business e-Public Procurement

State Inspections Fiscal and Custom e-Services

е-Управленческие решения для юридических лиц

http://egov.md/index.php/ru/resenia/dlia-biznesa

Enterprise Content Management Platform

ECMP aims to serve as a platform for easy (no-code) creating of new typical

applications and Information Systems mainly for:

• Registers

• Appointments

• Authorizations.

First 4 information systems developed based on ECMP:

• Common Water Use Authorization System

• State Register of Controls

• Digital Agricultural Register

• e-Transport Authorizations (request, issuance,

redistribution, analysis of unitary authorizations for international auto transportation of goods & passengers)

e-Registry of Inspections: Public Portal www.controale.gov.md

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National Development Strategy Moldova 2020: one of 7 priorities - to improve the business environment by adjusting applicable regulations & using ICT in delivering public services to businesses & individuals.

The Law #131 dated 08.06.2012 on state control of entrepreneurship and Govt. Resolution #147 dated 25.02.2013 on the enforcement of Law #131 ensure:

• facilitating the revision of state control procedures

• shifting the focus from inspections to guidance (risk perception principle)

• Increasing transparency (GR#147: the information about control actions and findings is public and will be made available to the interested individuals).

e-Registry of Inspections: Public Portal www.controale.gov.md

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The State Register of Inspections launched in July 2014 is a platform aimed to: • consolidate the registers of inspections of all control institutions • include comprehensive & complete data: all the data on all inspection stages

(inspection plan, its results, and challenges filed by each individual subject) • Implementing a single electronic register minimizes the cost of designing and

maintenance of separate Registers of Inspections for all control institutions.

e-Registry of Inspections: www.controale.gov.md

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Nr. of control institutions registered/operating within the system: 25 Nr. of planned controls in Quarter 2-2015: 15,975 Every quarter, 25 Plans of Controls monitored & approved by the State Chancellery (cca 600-800 controls in each plan)

Государственный е-Реестр Проверок

Государственный е-Реестр Проверок: www.controale.gov.md

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The State Register of Inspections addresses a number of challenges to the development of the business sector. It will:

• Prevent inspections to one individual conducted by several control entities in a short period of time

• Prevent any inopinate inspections with no risk assessment, leading to abuse on businesses

• Facilitate generation of consolidated reports on inspections for businesses

• Facilitate detection of alleged abuses in the control process

COMMON WATER USE AUTHORIZATION SYSTEM

Launched in May 2014, in partnership with the Ministry of Environment

The Platform www.autorizatiimediu.gov.md ensures the possibility to:

• apply for, withdraw and cancel the permit for water use & collection

• to track the status of applications

• to consult the open register of authorization on the portal

Optimized service: term for SWU Authorization reduced from 6 months to 30 days

Full time online availability from any place & any device connected to Internet

Transparency and Better Quality of Data: public Register of SWU authorizations

Diminishing costs for SWU authorization request and issuance processes

e-Reporting Portal for Legal Persons

E-Reporting Portal www.raportare.md launched in 2012: one-stop shop to allow legal persons to report online. Based on it, the e-reporting services have been developped to allow monthly e-reporting to:

– National House for Social Insurance (since February 2013)

– National Chamber for Health Insurance (since July 2013)

– National Bureau of Statistics (since March 2015)

Integrated with the governmental authentication and e-signing infrastructure.

e-Reporting Portal: reporting is not a burden

Uptake encouraged by public sector assimilation: all CPA authorities obliged to e-report since fall 2014.

All businesses with more than 10 employees report electronically since Jan. 1, 2015

As of March 2015:

• 232,004 requests for authorization to e-report

• 81.56% of REV5 reports submitted electronically

• 55.5% of REV5 Forms digitally signed in March

• Since launching, within 32% reporting flows the Digital Signature has been used

e-Reporting Portal for Legal Persons

Continuous upgrade and improvement on the levels of:

– Conceptual Reengineering – optimizing business processes

– Legal and Regulatory Framework adjustments (to cover redesign results, as well as provide to e-reporting process and its deliverables legal weight)

– Technical and technological integrations

e-Application for Activity License

Launched in November 2012, in partnership with the Licensing Chamber

• Online submission by economic entities and review by the Licensing Chamber of requests for license issuance, re-issuance and extension

• Integrated with the Mobile Signature

• The authenticity of information submitted by applicants or license holders is verified through the interoperable systems of authorities concerned

• General uptake of e-service since launching until April 2015: > 66%

• Monthly uptake rate in the last 12 months: > 90% (in March 2015: 98.4%)

Fiscal e-Services – an example of sectorial e-Transformation

Portal www.serviciifisc.md

https://servicii.fisc.md/Companies.aspx

eInvoice Current Taxpayer Account Order online standard forms Information on Taxpayers Online Checking of Fiscal Invoices Download of Standard Forms Expanded Fiscal Calendar Advanced Access to Info on Taxpayers e-Notification personal mailbox Certification & Issuance of dig. signatures Convertor e-Statement Convertor Quick Declaration

eINVOICE

LAUNCHED IN FEBRUARY 2014 in pilot stage, the eINVOICE is a software solution designed for the legal persons from the country as an alternative method to the paper-based issuance of fiscal & shipping invoices development and electronic circulation.

• 2 scenarios

• The same legal weight in electronic format as on paper

• The system and possibility to apply all types of digital signatures available ensures data accuracy, and reduces the risk of invoices' counterfeiting

Incontestable benefits for both the businesses and the State Tax Service Since October 1, 2014 using eINVOICE is mandatory for The central public administration authorities.

eINVOICE

Launched in February 2014. Accessible on the tax e-services portal www.servicii.fisc.md

The e-service is a web application of SaaS (Software as aService) type integrated with the Govt. platform services MSign, MPass, MLog and Mnotify, and hosted in MCloud. UPTAKE: Since the February 2014 until April 2015: 4,310 legal persons 7,030 unique users subscribed to the eInvoice system 470 000 invoices generated 420 000 invoices finalized

30% of companies subscribed to the system 34% generated invoices via the system

70% decreased costs per total for issuing an invoice

HOW DO WE ESCALATE

• Intelligent IT Investments Framework • Interoperability Framework • Well related Public Services Reengineering & Digital Innovation • Institutional Capacity Strengthening • Sectorial e-Transformation • Local e-Transformation Agenda • Maturation of Enabling Infrastructure

CAPACITY TO DRIVE CHANGE

THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF

GOVERNMENT OF REPUBLIC OF MOLDOVA

Contact information: Moldova eGovernment Center www.egov.md E-mail: cornelia.amihalachioae@egov.md office@egov.md

THANK YOU!