MOLD-MASTERS AFTERSALES SERVICES · knowledge required to maintain your Mold-Masters hot runner systems. Ensure your system is serviced right the first time and that only Mold-Masters

M O L D - M A S T E R S A F T E R S A L E S S E R V I C E STECHNICAL SUPPORT • REPAIR & MAINTENANCE • SPARE PARTS • LIFE CYCLE MANAGEMENT • VISUAL REMOTE SUPPORT • SEMINARS

2 3AFTERSALES SERVICES – OVERVIEW AFTERSALES SERVICES – OVERVIEW

Once you receive your Mold-Masters hot runner system and begin production, you’re in the knowledgeable and experienced hands of our MasterCARE aftermarket service professionals. Working diligently to ensure your operation runs smoothly, MasterCARE personnel are your service partners that provide rapid global

support with a range of services designed to maintain part quality, maximize uptime and minimize unscheduled interruptions. Contact the MasterCARE team today to unlock your operations full potential.

TECHNICAL SUPPORT

REPAIR & MAINTENANCE

SPARE PARTS

LIFE CYCLE MANAGEMENT

VISUAL REMOTE SUPPORT

SEMINARS

MOLD-MASTERS SERVICE

4 5TECHNICAL SUPPORT | REPAIR & MAINTENANCE

THE MASTERCARE TEAM OF EXPERTS IS YOUR FIRST POINT OF CONTACT FOR ANY SERVICE ENQUIRY, OFFERING A FULL RANGE OF HOT RUNNER SERVICES.

The MasterCARE team consists of specially trained experts who know what matters. By telephone, online and on-site - our staff will be happy to help you. Whether it‘s routine maintenance, a special troubleshooting or just answering your questions - our MasterCARE team is at your service.

Please contact us:Phone: +49 7221-5099 30025

E-Mail: [email protected]

WHO BETTER TO SERVICE YOUR HOT RUNNER SYSTEM THAN THOSE WHO BUILT IT?

Only MasterCARE® technicians can provide the high level of service, experience and technical knowledge required to maintain your Mold-Masters hot runner systems. Ensure your system is serviced right the first time and that only Mold-Masters spare parts are used to maintain your molds performance and reliability. Call us today with your service requirements for complete peace of mind.For assistance please call our repair center in Baden-Baden or your local Mold-Masters MasterCARE branch.

Repair & Maintenance, Baden-Baden:Phone: +49 7221-5099 30024


TECHNICAL SUPPORT

REPAIR & MAINTENANCE

SPARE PARTS

SPARE PARTS

MAINTAIN YOUR MOLD AS IT WAS ORIGINALLY DESIGNED.

Mold-Masters original spare parts are critical to ensuring your system continues to operate with the highest level of performance and reliability. Original spare parts maintain the molds original tight tolerances as it was designed and are manufactured without compromise in materials or workmanship for superior durability. Don’t risk your hot runners productivity. Make sure to only use Mold-Masters original spare parts when servicing your mold. MasterCARE is there to ensure you get the right part, delivered fast.

MOLD-MASTERS SPARE PARTS

Your direct contact for your inquiries about original spare parts.

Phone: +49 7221-5099 30023

24/7 Hotline: +49 7221-5099 0

E-Mail: [email protected] CONNECTS YOU TO THE SPARE PARTS YOU NEED - DAY OR NIGHT

Now available online, eSTORE provides Mold-Masters customers quick, convenient access to our full parts library and other special features to keep your operation in production with as little effort as possible. Register today for full access and see for yourself what the future has in-store.

• Familiar, easy to use format.

• Extensive spare parts library.

• CAD Reference library.

• View pricing and order online.

• View order history and system BOMs.

• Access to spare parts across all Milacron brands.

• Additional discount on online orders

Standard spare part packages are available for all systems and hot halves. Special conditions (system price) are offered, if purchased at the time of order.

6 7LIFE CYCLE MANAGEMENT

LIFE CYCLE MANAGEMENT (PRODUCTION WARRANTY)

If you are interested in our Life Cycle Management Program, please contact our Technical Support:Phone: +49 7221-5099 30025


SIMPLIFY MAINTENANCE, EXTEND UPTIME AND CONTROL COSTS.

Control your maintenance costs and reduce machine downtimes. With a maintenance contract, you can ensure the functional reliability and operational readiness of your system in a particularly cost-efficient way.

PROTECTION OF YOUR MOLDS:• Ongoing maintenance at appropriate

intervals considerably extends the service life of your system.

• Warranty on all components

• Carefree over the term of the contract

CONTROL COSTS AND SAVE MONEY:• Discounts on spare parts

• Different service levels available for every budget (BASIC, STANDARD or PLUS)

• All-inclusive packages available - so you can play it safe!

ALL PREVENTIVE MAINTENANCE PROGRAMS INCLUDE:

• Pre-planned maintenance and service calls

• Experienced Mold-Masters technicians

• Mold-Masters original spare parts are kept in stock


LIFE CYCLE MANAGEMENT – OVERVIEWOUR LIFE CYCLE MANAGEMENT PROGRAM IS AVAILABLE FOR THE FOLLOWING PRODUCTS:

THE BENCHMARK IN HOT RUNNER PERFORMANCE AND RELIABILITY.

DROP IN, CONNECT AND INJECT. IDEAL SYSTEM FOR AUTOMOTIVE, APPLIANCE, LOGISTIC AND MANY OTHER SIMILAR APLICATIONS.

ADVANCED, HIGHLY DEVELOPED TEMPERATURE CONTROL SYSTEMS FOR INCREASED PERFORMANCE IN INJECTION MOLDING.

VERSATILE, ALL ELECTRICAUXILIARY INJECTION UNIT MULTI-SHOT AND MULTI-MATERIAL MOLDING.


LIFE CYCLE MANAGEMENTAVAILABLE OPTIONS:

• MasterCARE BASIC

• MasterCARE STANDARD

• MasterCARE PLUS

MasterCARE BASIC• Complete cleaning of manifold and nozzles in a fluidized bed oven

• Checking of all electrical components and their function

• Visual inspection of all gate components

• Visual inspection of melt entry and pressure discs

• Functionality check of actuators and cleaning of sealing surfaces

• Replacement of seals (if necessary)

• 5% discount on spare parts

Maintenance according to agreed schedule.

MasterCARE STANDARDAdditional to MasterCARE BASIC:

• Inspection of guides and bushings (replacement if necessary)

• Inspection of water connectors (replacement if necessary)

• Extended warranty for Mold-Masters Hot Half

• Service support on-site at start-up of new systems and optimization of the injection molding process



MasterCARE PLUSAdditional MasterCARE STANDARD:

• 48h service support

• 24h availability of standard spare parts


Individual contracts can be tailored to your specific requirements. Please don‘t hesitate to contact us!

Technical SupportPhone: +49 7221-5099 30025E-Mail: [email protected]

BASIC STANDARD PLUS

Frequency based on customer requirements and as per individual contract

i.e. 1.000.000 shots or every 6 months

(Service on-site)


(Service at Mold-Masters)

Complete cleaning of manifold and nozzles in a fluidized bed oven t

Checking of all electrical components and their function t t

Visual inspection of all gate components t t

Visual inspection of melt entry and pressure discs t t

Functionality check of actuators and cleaning of sealing surfaces t t

Replacement of seals (if necessary) tInspection of guides and bushings (replacement if necessary) t t

Inspection of water connectors (replacement if necessary) t t

Extended warranty for Mold-Masters Hot Half Service support on-site at start-up of new systems and optimization of the injection molding process

48h service support 24h availability of standard spare parts TempMaster Controller – software update and calibration t t

Prices for spare parts* (which are needed for inspection)

5% discount

10% discount

20% discount


*Spare parts are not included and have to be ordered separatly.






(Service on-site)

As requested (Service at Mold-Masters)

Visual inspection of:• all gate components • melt entry • hydraulic components • damages

Inspection of:• all electrical components and their function• functionality of actuators

Cleaning of sealing surfaces Replacement of seals (if necessary) Complete cleaning of manifold and nozzles in a fluidized bed oven Service support on-site

• Start-up of new systems• Optimization of the injection molding process

24h availability of standard spare parts 48h service support 10% discount on spare parts

INSPECTION ON-SITE

• Visual inspection of:

• All gate components

• Melt entry

• Hydraulic components

• Damages

• Inspection of:

• All electrical components and their function

• Functionality of actuators

• Cleaning of sealing surfaces

• Replacement of seals (if necessary)

ADDITIONAL SERVICE AT MOLD-MASTERS

• Complete cleaning of manifold and nozzles in a fluidized bed oven

• Service support on-site

• Start-up of new systems

• Optimization of the injection molding process





LIFE CYCLE MANAGEMENTAVAILABLE OPTIONS:

• MasterCARE BASIC

• MasterCARE PLUS

MasterCARE BASIC• Complete cleaning of the controller

• Visual inspection of cabinet, console and accessible cables

• Inspection of all electrical components and their functions

• Functionality check of the temperature controller and the console

• Annual calibration of the controller

• Replacement of „calibration due“ label


• 10% on one-day training sessions (for up to 4 people)

• 10% discount – „new for old trade-in“ (on list price for similar zone count product)


MasterCARE PLUSAdditional to MasterCARE BASIC

• Visual inspection of all control cards

• Replacement of cable identity labels (if necessary)

• Re-tightening of all terminal connectors

• Update to newest console software

• Creation of a calibration certificate

• Issue of a USB back-up of console software and settings



• Extended warranty to the life of the console (if continously covered with PLUS-level coverage from date of purchase)

• One-day training session at costumer site included (for up to 4 people)


• 20% discount – „new for old trade-in“ (on list price for similar zone count product)

Individual contracts can be tailored to your specific requirements. Please don‘t hesitate to contact us!


12 13

BASIC PLUS

Complete cleaning of the temperature controller Visual inspection of cabinet, console and accessible cables Inspection of all electrical components and their functions Replacement of cable identity labels (if necessary) Functionality check of the temperature controller and the console “Health check” report and recommendations Annual calibration of all temperature control cards installed in the controller Replacement of „calibration due“ label Creation of a new calibration certificate Update to newest console software Issue of a USB back-up of console software and settings Extended warranty to the life of the console (if continously covered with PLUS-level coverage from date of purchase)

One-day training session at costumer site (for up to 4 people) 10% discount included

Unscheduled call outs per year per agreement * 1 2

48h service support 24h availability of standard spare parts Discount on prices for spare parts* (which are needed for inspection) 10% 20%

Discount – „new for old trade-in“ (on list price for similar zone count product) 10% 20%


*Spare parts are not included and have to be ordered separatly.



LIFE CYCLE MANAGEMENTSTART-UP

• Installation• Safety check• Set-up• Performance check• Adjusting and tuning• Process setting • Start-up protocol

INSPECTION ON-SITE• Visual inspection of:

• Damages • Leakage• Power and signal cables

• Assessment:

• Performance check• Documentation of software version• Documentation of shot count

• Inspection of:

• High pressure oil circuit

• Movement of carriage

• Belt tension

• Heating circuits

• Thermocouples

• Optional: vibrator und nozzle shut off valve

• Alignment of injection axis

• TempMaster controller overhaul:

• Regular Software updates• Yearly calibration (only possible at Mold-Masters)

FULL SERVICE AT MOLD-MASTERS• Visual inspection of:

• Damages• Completeness• Leakage• Power and signal cables

• Start-up in condition as delivered:

• Performance check• Documentation of software version• Documentation of shot count

• Dismantling, cleaning and assembly:

• Emptying of resin from the system

• Cleaning of the components in fluidized bed oven

• Assessment of components and replacment of worn parts

• Inspection of:

• High pressure oil circuit

• Movement of carriage

• Belt tension

• Heating circuits

• Thermocouples

• Optional: Vibrator und nozzle shut off valve

• Alignment of injection axis

• TempMaster controller overhaul:

• Regular Software updates• Yearly calibration

(only possible at Mold-Masters)





(Service on-site)


(Service at Mold-Masters)

Visual inspection of:• Damages • Completeness• Leakage• Power and signal cables

Assessment:• Performance check• Documentation of software version• Documentation of shot count

Start-up in condition as delivered:• Performance check• Documentation of software version• Documentation of shot count

Dismantling, cleaning and assembly:• Emptying of resin from the system• Cleaning of the components in fluidized bed oven• Assessment of components and replacment of worn parts

Inspection of:• High pressure oil circuit• Movement of carriage• Belt tension• Heating circuits• Thermocouples• Optional: Vibrator und nozzle shut off valve• Alignment of injection axis

TempMaster Controller overhaul:• Regular Software updates• Yearly calibration (only possible at Mold-Masters)

Injection servo motor(Fast, high precision, repeatable performance)

All electric(Superior power efficiency and clean room friendly.)

Screw & barrel(Many sizes and types to suit your application)

Sturdy frame(Servo carriage/e-radial options available)

Material hopper (Multiple loading and feeding options available)

Nozzle(Shut off options available)

Water cooled feed throat(Prevents bridging, improves reliability and performance)

Plasticizing servo motor

Mold connection adaptor plate

Load balanced ball screws and gearboxes

E-MULTI KEY FEATURES:



VISUAL REMOTE SUPPORTGLOBAL SERVICE & SUPPORT YOU CAN COUNT ON.

Solve problems faster, easier and more economically with MasterCARE Visual Remote Support. When customers contact us with problems, our knowledgable and experienced staff are your first line of support. They first review your issue in detail over the phone or through the internet, by granting MasterCARE technicians remote access to the problem machine or product. Most problems can be diagnosed and resolved without having to schedule a visit from a service technician, saving unnecessary costs and further delays. Get back into production with minimal interruption to your operation.

UNLOCK YOUR OPERATIONS FULL POTENTIAL WITH VISUAL REMOTE SUPPORT.

Optimized service and reporting

Increased uptime

Reduced service costs

First-class response time

Secure bidirectional communication

Worldwide applicable

Service via smartphone, tablet or smartglasses

Please contact our Technical Support for more information:

Phone: +49 7221-5099 30025



16 17

VISUAL REMOTE SUPPORT – CASE STUDY


The service technician detects a problem. He needs help of an expert to solve the problem.

IDENTIFICATION OF A PROBLEM1

Using Visual Remote Support glasses, the service technician makes a support request to be connected to an expert.

START OF THE SUPPORT INQUIRY 2

The expert is notified of the incoming support request and answers the call. Using the Visual Remote Support glasses, the expert can provide assistance to the service technician and instruct him accordingly.

ASSISTANCE BY AN EXPERT3

Thanks to the expert‘s instructions, the service technician can solve the existing problem.

SOLVING OF THE PROBLEM 4

SEMINARS

SEMINARSTRAINING AND EDUCATIONAL PROGRAMS FROM THE HOT RUNNER INDUSTRY LEADER.

Mold-Masters MasterCARE® Academy offers a range of educational classes designed to increase your understanding of hot runners, controllers and auxiliary equipment. Mold with confidence and maximize productivity. Classes are tailored to focus on content relevant to your operation. Training your workforce helps to close knowledge gaps between employees of varying skill and experience so they all operate at a higher performance level, with greater consistency.

INCREASE YOUR UNDERSTANDING:• Learn the latest hot runner engineering

guidelines and fundamentals.

• Become familiarized with the latest technology and how to use it properly.

BECOME MOLD-MASTERS CERTIFIED:• At the end of each training module receive a

Mold-Masters certification confirming your participation in the training event.

COURSE TOPICS INCLUDE:• Hot runner system fundamentals,

maintenance and advanced processing techniques

• Controllers Training

• E-Multi auxiliary injection unit 2K training

• Courses can be customized to meet customer requirements

Please contact our Training Team for more information:

Phone: +49 7221-5099 30025


18 19

NOTES

NOTES

MOLD-MASTERS EUROPA GMBH | NEUMATTRING 1 | 76532 BADEN-BADEN | GERMANY | [email protected]

MILACRON LLC10200 ALLIANCE RD. CINCINNATI, OH [email protected]

Global HeadquartersMold-Masters (2007) Limitedtel: +1 905 877 0185fax: +1 905 873 2818e: [email protected]

BrazilMold-Masters do Brasil Ltda.tel: +55 19 3518 0699fax: +55 19 3518 0699e: [email protected]

MexicoMM Hot Runner Injection México, S.A. de C.V.tel: +52 442 713 5640e: [email protected]

U.S.A.Mold-Masters Injectioneering LLCtel: +1 (248) 544 5710fax: +1 (248) 544 5712e: [email protected]

European HeadquartersMold-Masters Europa GmbHtel: +49 7221 50990fax: +49 7221 53093e: [email protected]

Austria / East and South East EuropeMold-Masters Handelsges.m.b.H.tel: +43 7582 51877fax: +43 7582 51877 18e: [email protected]

FranceMold-Masters Francetel: +33 (0) 1 78 05 40 20fax: +33 (0) 1 78 05 40 30e: [email protected]

ItalyMold-Masters Italiatel: +39 049 501 99 55fax: +39 049 501 99 51e: [email protected]

SpainMold-Masters Españatel: +34 93 575 41 29fax: +34 93 575 34 19e: [email protected]

United KingdomMold-Masters (UK) Ltdtel: +44 1432 265768fax: +44 1432 263782e: [email protected]

TurkeyMold-Masters Europa GmbHTel: +90 216 577 32 44Fax: +90 216 577 32 45e: [email protected]

Asian HeadquartersMold-Masters (KunShan) Co, Ltdtel: +86 512 86162882fax: +86 512-86162883e: [email protected]

IndiaMold-Masters Technologies Private Ltd.tel: +91 422 423 4888fax: +91 422 423 4800e: [email protected]

JapanMold-Masters K.K.tel: +81 44 986 2101fax: +81 44 986 3145e: [email protected]

KoreaMold-Masters Korea Ltdtel: +82 2 2082 4755fax: +82 2 2082 4756e: [email protected]

SingaporeMold-Masters Singapore PTE Ltd.tel: +65 6261 7793fax: +65 6261 8378e: [email protected]

www.milacron.com

Hot Runner Facilities

www.milacron.com

Technical Supporttel: +49 7221-5099 30025e: [email protected]

Repair & Maintenancetel: +49 7221-5099 30024e: [email protected]

Spare Parts tel: +49 7221-5099 30023e: [email protected]

Documents

MOLD-MASTERS AFTERSALES SERVICES · knowledge required to maintain your Mold-Masters hot runner systems. Ensure your system is serviced right the first time and that only Mold-Masters