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Mohammad E. Yaseen Mobile: +962 7 8888 3453
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Curriculum Vitae
Mohammad E. Yaseen Mobile: + 962 (7) 8888 3453
Amman, Jordan [email protected]
Personal Information Name: Mohammad Esam Yaseen Martial State: Married Date of Birth: September 15th, 1981 Nationality: Jordanian Mobile: +962 (7) 8888 3453 Location: Amman, Jordan E-mail: [email protected]
Objective
Seeking a career with a progressive organization where I can utilize my skills, knowledge and experience in a challenging role that allows for advancement and growth.
Education
September, 2003 Applied Science University, Jordan Bachelor of Computer Information Systems
Experiences
Umniah "Part of Batelco Group" (Amman, Jordan)
Job Title: After Sales Service Supervisor (Jun 2012 – Current)
Job Summary: Providing customer support and delivering after sales service to the VIP & High Value customers by cooperate with Corporate & High Value segment in achieving the target and apply their needs.
Duties and Responsibilities:
Creates a customer centric culture within the after sale service department.
Delivers high levels of customer satisfaction by fixing any systemic process issues.
Maintain an up to date action plan addressing the issues with after sale service.
Establish and manage an effective escalation process to ensure difficult cases are managed.
Mohammad E. Yaseen Mobile: +962 7 8888 3453
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Manage the service level agreement with the after sale service.
Ensuring that each inquiry to the High Value segment is resolved to the satisfaction of the
customer and within company policies.
Determines After sales service requirements by maintaining contact with customers; visiting
operational environments; conducting surveys.
Improving customer service quality results by studying, evaluating, and re-designing processes.
Assisting in the conducting of market research in order to obtain appropriate data to
constantly improve the company after sales service delivery.
Keeping in touch with VIP customer, put the policies and create the procedures to be as
interface between the High Value sales team and other departments (Back office,
Engineering, IT, Finance, & Marketing).
Developing and deliver a training program & session for the company front lines & sales team.
Zain (Amman, Jordan):
Job Title: Corporate Mobile Data Service Account Manager (Oct 2009 – June 2012)
Job Summary: Supporting the Corporate Sales team commercially and technically to exceed the company revenue. Besides, working on achieve yearly product roadmaps and revenue targets.
Duties and Responsibilities:
Cooperating closely with all sales channels on selling VAS & Data solutions (such as.
Blackberry & Smartphones, Bulk SMS, GPRS & M2M Solutions, Broadband, Mobile
advertising, Cloud Computing solutions, security solutions) to the VIP corporate customers
and conduct sales presentations to identified corporate prospects.
Working closely with Data marketing with design and promotional strategies and
continuously update data potentials and introduce new needs (feedback).
Being the Main interface between corporate sales team and the other dedicated
departments (Marketing, Customer Care, Credit, Finance and Help Desk)
Contributing to the improvements of sales processes and workflow.
Assisting management in determining effective sales techniques
Following all preset internal procedures and guidelines specified by the Sales Department.
Solving the technical corporate accounts problems. In addition, working as second level for
the call center issues.
Manage weekly, monthly reporting to ensure revenue reports are accurate and tracked
according to budget.
Mohammad E. Yaseen Mobile: +962 7 8888 3453
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Zain (Amman, Jordan): Job Title: Broadband Account Manager (Jul 2008 - Oct 2009) Job Summary: Performing sales activities to new and current customers to achieve or exceed assigned revenue objectives. Duties and Responsibilities:
Selling Enterprise solutions such as Internet Connections (ADSL, Wimax, Leased Line, Data
Lines...etc), MPLS network, Web hosting, Co Location, to corporate accounts.
Contacting and visiting prospective customers to determine needs
Qualifying prospective customer opportunities against key variables such as budget, timing,
decision-making process, competitors.
Creating and performing sales presentations to match company's products/services with
identified needs
Maintaining sales records and prepares sales reports as required
Maintaining a regular schedule of contact via phone/on-site visits
Alerting client to new or improved products/services
Relaying client feedback to product development staff
Reducing the churn and termination rate by renewing the customer subscription
Providing guidance to less experienced sales representatives.
Batelco Jordan / Umniah (Amman, Jordan) - May 2005 - Jan 2008 Cyberia (Amman, Jordan): Jan 2008 – Jul 2008 Job Title: Senior Sales Executive Job Summary: Representing the company and selling its products and services. Duties and Responsibilities:
Creating the need for buying company products in the potential customers.
Preparing offers for customers.
Providing after sales service to customers.
Always keep-up with sales quota and/or exceed it.
Visiting customers at their locations/ or receiving them in company out-lets.
Negotiating customers and try always to convince them and close deals.
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Maintaining knowledge of and reports on new developments in the market place, especially
with regard to accounts and prospects.
Ensuring customer satisfaction including dealing with customer's complaints or concerns.
Courses and Training
How to Sell Tainting
Customer Service Training
Time Management and the Communication Skills
How to Apply Decision Making Models
Personal Skills
Excellent communication and presentation skills.
Excellent reporting capabilities
A self-motivated, flexible, adaptable, open to change and ability to work as a team player.
Strong presentation, sales, negotiation and influencing skills
Excellent in using Microsoft Office software & the Internet.
Specialties
GSM, 3G, Broadband, Enterprise Solutions, & Mobile Data Services
Smartphones, Mobile Applications, Software & Advertising
Customers Supporting, Caring and Following
Sales Team Training
Sales Analysis
Retention and Maintaining accounts
Languages
Arabic: Tongue Language
English: Fluent
Hobbies
Football, Internet, Reading and Writing
References
Available upon request
