CHANGE AND KNOWLEDGE MANAGEMENT

Change

Why is change Required ?

ChangeYou cannot step into the same river twice.The art of progress is to preserve order

amid change and to preserve change amid order.

To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly

Change is moving away from status quoTo replace with another.

CHANGEThe process of becoming different. To make or become different, give or begin to have a

different form.Example: Japan

Dissatisfaction with the old and belief in the new.

NeedOrganizations which either fail to

understand need for change or are inept in their ability to deal with the change will fade and fall behind, if they survive at all- Kanter.

Some notable changesGlobalization of marketsTechnological changesChanging customer preferencesOrganizational restructuringChanging workforce

ImplicationsChanges can be visualized at three levels:’IndividualGroup levelOrganizational level

How people experience change1Shock 2Refusal 3Rational understanding 4Emotional acceptance 5Exercising 6Realization 7integration

PerceivedCompetence

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Personal change

What is personal changePersonal change refers to changes in our

behavioral patterns, attitudes, skill and knowledge.

Personal change can occur at intellectual and emotional level.

Examples of personal change: in marital status, health, status, career, Personal habits, relationships, relocation, skill and knowledge etc.

Pace of personal change depends on five factors

Safety-feeling secure before trying something new

Specificity -need to start small and be specific

Age- one may be less able to adapt as one gets older

Time- allows one to break old habitsAttitude- one’s belief that he/she can’t

change.

Process of personal changeThinking and self reflection are the

prerequisites of personal changePersonal change happens in stagesWe can not achieve all our personal change

goals at onceGrowth, behavioral change, skill

development follow a cyclical patternPersonal change is difficult because it takes

time and effort.

Process of personal changeChanging

Change thinking and behaviorChange habits and tendencies

RelearningReinforce changesEvaluate changesModify changes

Institutionalize changeEncourage continuous

improvement

UnlearningCreate felt need for change

Manage resistance to changeAllow the time necessary

Continuous feedback

Step I-Unlearning-The motivation to actionBefore we can change there has to be

motivation to do so.We experience personal inertiaMotivation to change can overcome inertiaPersonal change calls for time and effort

and hence it needs great energyWe have to feel the need to change to

generate momentum to change

Step I-Unlearning-The motivation to actionThe process for personal change begins

when we are dissatisfied with what is going on in our lives.

It starts when we think that what we are doing, thinking or feeling is not right.

The felt need for change and motivation to change can overcome the resistance to change

Personal change starts with unlearning as what we have learnt in the past is no longer working for us

Step II-The process of transformation

Concrete experience

Observations and reflections

Formation of abstract Concepts and

generalizations

Testing implicationsOf concepts in new

situations

Step II-The process of transformationUnderstand and learn new concepts,

behaviors or ideasThis is possible through self reflectionPractice new behaviorsSee the effects and consequencesReinforce

Step III-Relearning Continue to practice the new habits and

skills and overcome resistance completelyContinue till the change is internalizedMaintain personal journals or personal

diaries which helps in understanding what we thought, did and what we wanted to do.

Record critical incidents of success and failures to evaluate our changes

Step IV-Institutionalize change

Make personal development a habitStrive for continuous improvementPersonal change and development is TQM

for an individual as Organizational change is TQM for an organization.

Some of the things you might wish to changeFROMBeing unhappy Hating others Wasting time Stress Being suspiciousBeing rigidDistorted self

awarenessNegative thinking

TOBeing happyLoving othersUtilizing timeRelaxation Trusting othersBeing flexibleAccurate self

awarenessPositive thinking

Some of the things you might wish to change Unwanted emotional reactions -->

Empowering emotions Limited choices --> Flexibility Physical illness --> Health Imbalances --> Balance Mysteries --> Awarenesses Negative attitudes --> Positive outlook Passivity --> Action

Importance of personal changePersonal change is essence of self

development and growth of an individual.It helps us to identify where we are and

where we want to go?Personal change is needed for personal

growthIf we do not change we cannot survive in

the changing environment. Society and organizations transform

continuously and we need to accept these changes and change ourselves accordingly

Key Points in Successful personal Change The hardest thing to change is a hardening

of attitudes; nothing kills change faster than attitudes that resist it.

Failure stems from two sets of works: "I can’t" and "Yes, but…"

Those adept at change don’t reject good advice just to prove they aren’t being controlled by those who give it.

Key Points in Successful personal ChangeComplaining is good if it isn’t a substitute

for action – but often it is.High self-esteem results from making small

positive changes in spite of fear.Confidence comes from conquering fear of

change. Unexpected pain can result from huge

setbacks