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Modern Application Services Powered by Oracle Cloud

Matt LeMaireSales Director, UK&IOracle Advanced Customer Services

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Thriving in Hybrid Cloud

With ACS

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. 2

Harness the Total Power of Your IT InvestmentsWith Oracle Advanced Customer Services

Existing customers globally

6,000

Global technologyexperts

4,500 Overall customer experience rating

8 6

Years of experience

Accelerate Innovation with Industry-Leading

Expertise

#1Ranking in Oracle customer satisfaction

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Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

OnPremises

Public Cloud

Hybrid

ManagedSecurity

Managed Apps& Platforms

FunctionalServices

Advanced Monitoring& Resolution

Solution Support

ExpertServices

Assessment &Reviews

ProductionReadiness

Migration Services

Platform Refresh & Modernisation

Customer Cloud

Services to drive the journey to Cloud

Discovery Design Transition Operate Optimise

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Common Enterprise Customer Themes

• Robust Cloud Strategy

• More for less

• More stakeholders involved with IT

• Investment protection in technology

• Innovate Faster

• Battle for Talent

Copyright © 2019, Oracle and/or its affiliates. All rights reserved.

Thriving in the Hybrid Cloud

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Hybrid Cloud

• Performance and availability

• Compatibility and legacy integration

• Management and APIs

• Strategy for data movement

SecurityCompliance& Identity

Workload Performance & Resiliency

Integration

Change Management

Skills Changes

• Managing change schedules

• Utilization of resources

• Scalability management

• Agility

• Application Performance

• Availability & Connectivity

• Backup and Recovery

• CEMLI Management

• Meeting Service Levels

• Critical process management• Cloud architecture

• Security skills

• Application functional/technical skills

• Audit and compliance

• Contract and legal

• Single pane of glass

• Centralized control of data

• Predictive Analytics/BI

Analytics

• Unified identity and access management

• Threat detection, security monitoring, & response for hybrid

• Visibility & Management of Security vulnerabilities and risks

• Aligning Policies & Controls across Cloud

• Security, compliance requirements and pass the audits

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal

Transition to OCI with Advanced Customer Services

Move Apps & Data to the

Cloud

Modernize & Manage

Workloads

Accelerate Innovation

ACS on Oracle Cloud Infrastructure

ACS Value: Move data and applications quickly in a non-disruptive way

OCI: Optimized for Oracle Applications and Databases

ACS Value: Expertise in provisioning and optimizing application performance and management

OCI: High performance, predictable, and highly available technology stack

ACS Value: Continuous integration and continuous delivery using cloud technologies

OCI: An open approach to Cloud Native technologies

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Designed to Be Secure at Every LayerEnd to End Service and Operations Management

Role-based access

Global access controls

Backup and redundancy; 19 global data centers

Secure Features and Benefits

24/7 Oracle security monitoring

Data center physical security and environmental controls

Local data residency

Apps

PaaS

IaaS

AC

S M

anag

ed S

erv

ice

Sco

pe

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Managed Application Cloud Service on OCI

Managed Oracle WorkloadsEBS, PeopleSoft, Siebel, JDE, Hyperion, OBIEE, Agile, OTM, VCP

Physical Infrastructure / Multiple Availability Domains

BLOCK VOLUMES

OBJECT STORAGE

IP LOAD BALANCING

COMPUTE DATABASE (DBAAS)

VIRTUAL CLOUDNETWORKS

• SLA based Availability Management (99.5%)• Response Time SLAs• 24/7 Monitoring and Resolution• Change Management - Configuration & Patching • Incident and Problem Mgmt (Root Cause Analysis) • Capacity Management• Backup and Recovery• Disaster Recovery• Unified Governance – Account, Service and Availability Plan

Connectivity FastConnect

Service Delivery Transparency for Your Managed Applications

✓ 360⁰ View of Your Services

✓ Drill down: service and environment

✓ Entitlement vs. Consumption

✓ Business Transaction Monitoring

✓ Detailed System Performance

✓ Single Pane View of Cloud Environments

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Increased Productivity

Rapid Provisioning < 4hr

Fast Refreshes <1hr

Scale on Demand

Increased Agility

Self Service features

DevOps Enabled

Pay as you Go

Single Pane of Glass

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Managed Applications CloudKey Innovations

Reduced Risk

Oracle on Oracle

High resiliency – end to end SLA’s

Extensions to PaaS/SaaS

Enhanced Security & Compliance

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ACS PortfolioConsistent across On Premise, Cloud at Customer and Cloud

Cloud at Customer

PrivateCloud

On Premises

Systems Optimization

Expert Support

Transition Support

Mission -Critical Support

Managed Applications and Help Desk

Managed Platform

Security Support

Public Cloud

Oracle Support

Copyright © 2019, Oracle and/or its affiliates. All rights reserved.

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SaaS

Leverage Gen2 Cloud innovation and Managed Application Cloud (self service, faster refreshes,

DevOps,etc.)

Integrate and transition to SaaS when and where appropriate

Release valuable IT resources to drive innovation and reduce costs by moving

Oracle workloads to Oracle Gen 2 Cloud

Managed Application Cloud

Mission Critical Services

Confidential – Oracle Internal/Restricted/Highly Restricted

Transition Services

Why Application Unlimited on OCI with ACS

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Transform Tomorrow, TodaySupporting You Every Step of the Way

Find out more at:oracle.com/acs

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