Service Information Bulletin

Model : KP500

LG Electronics

Revision : V1.0 (22 / Dec / 2008)

LGE Internal Use Only

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LGE Internal Use Only

No Date Revision Country Carrier Description Page

1 22 / Dec / 2008 1.0 Global All Touch Lock -up Page.3

2 22 / Dec / 2008 1.0 Global All Crash Sound, Battery short life time Page.4

3 22 / Dec / 2008 1.0 Global All Memory Save error, No Audio, Reset Page.5

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5

Change History

Contact Point : Hyung Kyu Sun (winteri78@lge.com)

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LGE Internal Use Only

Touch Lock Up

Model KP500 Date 22 / Dec / 2008Country /Carrier

Global / All Carriers

Failure Info

Failure Symptom by Customer Root Cause Factory Modification Info.

Touch Lock-Up,Touch doesn't work

Human Error-Unconnected B-to-B

connector

Modification must be applied to S/N : from Oct. to Nov. 2008

Change History Repair Guide

Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB

[ □ SW □ HW ]

Check Flow

Modification Type (Solution)Reassemble the B-to-B connector between Touch Window

and Main Board

Location

1) In case you receive defective phone like this symptom,2) First, check the connection of B-to-B connector

3) If it's unconnected, reassemble this connector

Code GuideDefect Code : FLRepair Code : T3

4

LGE Internal Use Only

Touch Lock Up

Model KP500 Date 22 / Dec / 2008Country /Carrier

Global / All Carriers

Failure Info

Failure Symptom by Customer Root Cause Factory Modification Info.

Crash Sound during call,Battery Short Life time

Bent Finger of Shield CAN

Modification must be applied to S/N : from Oct. to Nov. 2008

Change History Repair Guide

Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB

[ □ SW □ HW ]

Check Flow

Modification Type (Solution)Remove the bent fingers of shield CAN

Location

1) In case you receive defective phone like this symptom,2) First, check the status of shield CAN

3) If it's unmoral such as bent, remove the below fingers

Code GuideDefect Code : A5Repair Code : T3

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LGE Internal Use Only

SW Problem

Model KP500 Date 22 / Dec / 2008Country /Carrier

Global / All Carriers

Failure Info

Failure Symptom by Customer Root Cause Factory Modification Info.

Memory Save error /

No Audio(MP3, Ring-tone) /

When select "Widget Calendar", Phone auto-reset

SW Error

Modification must be applied to S/N : from Oct. to Nov. 2008

Change History Repair Guide

Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB

[ □ SW □ HW ]

Check Flow

Modification Type (Solution)

Improving SW

1) In case you receive defective phone like this symptom,2) You should download the latest version.3) After downloading, try to test again.

Code GuideDefect Code : A2, P3, FJRepair Code : S4