MOBILE BANKING SERVICE · 2016. 11. 2. · Mobile Banking User Manual | 6 6 Verify the enrollment details, enter the SMS OTP sent to the registered mobile number and click Confirm

MOBILE BANKING SERVICE

Mobile Banking User Manual | 2

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WHAT IS METROBANK MOBILE BANKING SERVICE ?

Metrobank Mobile Banking Service (MBS) is a reliable and convenient alternative for bank account holders to access their Metrobank account/s using their mobile phones. The service allows customers to access basic banking functions, perform payments and purchase prepaid load.

* save on transportation cost

* no need to line up at branches or payment centers

* transact anytime, anywhere

* stay connected – no more running out of load

* pay bills on time

Services Offered

Balance Inquiry Fund Transfer Pay Bills Buy Load Transaction History Change MPIN Smart Money Reload (for Smart subscribers using Smart Menu) Smart Trade Money Reload (for Smart subscribers using Smart Menu)

Enrollment Procedures There are now two ways to enroll to Metrobank Mobile Banking:

Via depository Metrobank Branch Via Online enrollment through MetrobankDirect.

Simply visit the Metrobank branch where your account is maintained, approach the New Accounts desk.

1. Fill out the Metrobank Mobile Banking enrollment form. The New Accounts Clerk (NAC)

shall process your enrolment immediately. 2. Key in your temporary 6 –digit MPIN upon request of NAC. This MPIN shall be used to

confirm all your mobile banking transactions. The user shall be required to change his MPIN before he can make any transaction.

3. Receive an SMS confirmation upon approval of the Branch Operations Officer (BOO).


I. Enrollment Forms via Branch A. Application and Agreement Deposit Account Form (for new accounts)

B. Mobile Banking Enrollment Form (for existing accounts)


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C. E-Banking Enrollment Form (for existing accounts)


II. Online enrollment via MetrobankDirect A faster way for Metrobank customers to enroll to Mobile Banking is through MetrobankDirect. Customers must enroll first to MetrobankDirect. Once enrolled and logged in they must go to Options > Enroll > Mobile Banking Enrollment

Fill up the form by selecting own and 3rd party accounts to be enrolled. Nominate a temporary MPIN and click Continue.


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Verify the enrollment details, enter the SMS OTP sent to the registered mobile number and click Confirm

An acknowledgement message will be shown on the screen. This will also be sent to the email and through SMS (if this function was enabled on by the user in MetrobankDirect’s Security Tools > Alerts and Notifications > Enroll Mobile Banking System)

Upon successful enrollment to Mobile Banking, the mobile system will send the applet link to users with Java phones. Android, iOS and other smartphones will not receive the applet link.


III. Eligibility for Enrollment

Retail Accounts Joint “OR” Accounts For credit card accounts enrolled to MetrobankDirect is not available for enrollment to

Mobile banking.

IV. Enrollment Notification

For MBS users via Java phone: Upon approval of the enrollment, user will receive a total of 3 SMS notifying him/her that the enrollment was approved, instructions to stop receiving messages and the link to the mobile banking applet.

For MBS users via Smart Menu: No need to download any applet or app, user may disregard the link and go directly to his Smart Menu to activate his mobile banking service. For MBS iOS and Android App Users: App shall be downloaded from the App store(iOS) and Google Play (Android). User may also disregard the link. User may download the app prior to enrollment.


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2 ENROLLMENTS, 3 ACCESS POINTS

Users who wish to use the MBS Applet have to download and install the applet using the link that was sent together with the SMS notification that the account was activated.

Users who intend to transact via Smart Menu need not download the link, because they can just access their MBS account from their Smart Menu.

Users who wish to use the iPhone/iPad/iPod Touch or Android app should also disregard the link sent because they should download and install the app from the App Store for iOS and Google Play for Android.


Key Points to Remember

The service is available 24x7 Requirements on cellphone model depend on the access point the users chooses to use

MBS Applet o Java-enabled phone that is MMS/GPRS ready o Smart Menu o Any mobile device with Smart SIM IOS App o iPhone, iPad, iPad Mini, iPod Touch Android App o Android devices OS version 2.3 and higher

An email address is not necessary to enroll to this service. However, when a user indicated his email address in the enrollment form, he will also receive the transaction notifications via email.

Forgotten MPIN may be reset at the depository branch or any of the branches of his enrolled accounts or thru MetrobankDirect if enrolled.

Termination/suspension of MBS enrollment shall be done at the depository branch Users may contact us thru our Contact Center Hotlines (8700-700 or thru 1-800-1888-

5775 for provincial areas). They may also email their concerns at [email protected]

Enrollment Enrollment is free of charge The service is available to all individual Metrobank clients with Peso savings and current

accounts and with active subscription to any of the Telco providers (Globe, Smart, and Sun). Subscribers of sub-brands (TNT, TM, etc.) of major Telco carriers are also supported.

Users may access his MBS account using more than 1 mobile phone, they just have to indicate their other mobile phone numbers in the enrollment form

Users may also enroll multiple own accounts and 3rd party account – just indicate the account numbers in the enrollment form

Enrollment of additional mobile number and accounts shall be done at the depository branch


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Mobile Banking Service

via APPLET

Powered by


Activate the Mobile Banking Applet

Enrollment Notification

Upon approval of the application through the branch, you will receive a total of 3 SMS notifying you that your enrollment was approved, instructions to stop receiving messages and the link to the mobile banking applet. Note: Java users who enrolled through MetrobankDirect, will only receive the applet link

* If you do not receive the link to the applet, you may send “Metrobank Get” to 0917-8516282 and the link will be sent to you via SMS.

.

Downloading the Mobile Banking Applet Download the mobile banking application (or applet) thru the link contained in the message. The link has an expiry of 7 days, otherwise you will have to request for the link to be resent.


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* GPRS or Wi-Fi connection is a pre-requisite to download the Mobile Banking Application. As such, GPRS charges will also apply.

Installing the Mobile Banking Applet

Upon successful download, locate the downloaded file. The file is usually downloaded in your Applications folder. The default folder may vary depending on the phone model. To easily locate the downloaded file, look for the Metrobank logo in your Applications folder

* Certain phone models may ask the user to allow application to use certain services on their phones during Installations such as allowing the applet to send and receive messages.


Getting Started on the Mobile Banking Applet Upon opening the applet for the first time, you will be required to change your MPIN.

You will receive an update message in your mobile phone. The applet will automatically ask for permission to start the update process. Click “YES” to proceed with the update. Once done, a message confirming the success of the update. Click “OK” to launch the Mobile Banking Application.


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Inquire Account Balance

Open your MBS Applet Select Balance Inquiry Select the account you wish to view or select All Accounts to view all Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


Pay Bills

Open your MBS Applet Select Pay Bill Select Biller Select the biller category Select the biller you wish to pay Select source account Enter your subscriber number Enter amount Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


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Transfer Funds to Own Account

Open your MBS Applet Select Fund Transfer Select To Own Accounts Select the source account Select the target account Enter amount you wish to transfer Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


Transfer Funds to 3rd Party Account

Open your MBS Applet Select Fund Transfer Select To Other Accounts Select the target 3rd party account Select the source account Enter amount you wish to transfer Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


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Buy Prepaid Load for Own Phone

Open your MBS Applet Select Buy Load Select Own Phone Select source account Choose load denomination Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


Buy Prepaid Load for Someone Else’s Phone

Open your MBS Applet Select Buy Load Select Other Phone Choose from your contact list Select source account Choose load denomination Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email


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Request for Account’s Transaction History

Open your MBS Applet Select Transaction History Select either Mobile Transactions or All Transactions Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email

Change MPIN Open your MBS Applet Select Change MPIN Enter New MPIN, re-enter New MPIN Enter 6-digit MPIN Click Yes when prompted to allow application to send message Transaction confirmation will be sent via SMS and/or email



via iOS App Powered by


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Download the Mobile Banking iOS App

Go to App Store The App appears when the following search words are used:

o Metrobank o MBS o MBTC o Bank o Banking o Mobile

Download and install the App Activate the App

After you download, click on the App button on your screen. You only need to perform

activation of your MBS iOS App once. Get Activation Code

o Enter the Enrolled Mobile No. o Click “Submit” o You will receive the Confirmation Message asking if you wish to proceed with

getting the activation code. Click “Confirm” o An 8-digit Activation Code shall be sent to the Enrolled Mobile No.

Activate Application o Enter the Activation Code and click “Submit”

Personalize your MPIN o Enter your Current 6-digit MPIN o Enter your New 6-digit MPIN o Confirm your New 6-digit MPIN o Click “Submit”


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Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Accounts Click OK to confirm balance inquiry Balances of all accounts enrolled will be shown

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Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Accounts Click OK to confirm balance inquiry Balances of all accounts enrolled will be shown Click the account to view the transaction history Click OK to confirm Last 3 financial transactions of account will be shown


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Buy Prepaid Load

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Buy Load Enter mobile number or choose from contact list Choose load denomination Choose source account Turn ON the ‘Favorites’ field to save the details for future reload Click Submit Click Confirm Indicate a name for the saved favorites Enter 6-digit MPIN Click Submit



Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Transfer Funds Select To Own Account Choose source account Choose target account Enter Amount Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Enter 6-digit MPIN Click Submit


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Transfer Funds to Other Account

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Transfer Funds Select To Other Account Choose the 3rd party (target) account Enter Amount Choose source account Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Enter 6-digit MPIN

Click Submit


Pay Bills

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Pay Bills Select the biller category Choose from the list of available billers Enter subscriber number and reference number (if applicable) Enter the amount to be paid Choose source account Turn ON the ‘Favorites’ field to save the details for future reload Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Indicate a name for the saved favorites Enter 6-digit MPIN Click Submit


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Change MPIN

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Change MPIN Enter New MPIN Re-enter New MPIN Confirm MPIN change Enter current 6-digit MPIN Click Submit


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Change Email

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Change Email Enter new email address Click Submit Click Confirm Enter 6-digit MPIN Click Submit


Call Customer Care Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Contact Us User have the option to call the hotlines or email Metrobank


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MBS iOS App About Page

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select About A brief description per transaction type will be displayed



via Android App Powered by


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Download the Mobile Banking Android App

Go to Google Play The App appears when the following search words are used:

o Metrobank o MBS o MBTC o Bank o Banking o Mobile

Download and install the App

Activate the App

After you download, click on the App button on your screen. You only need to perform

activation of your MBS Android App once. Get Activation Code

o Enter the Enrolled Mobile No. o Click “Submit” o You will receive the Confirmation Message asking if you wish to proceed with

getting the activation code. Click “Confirm” o An 8-digit Activation Code shall be sent to the Enrolled Mobile No.

Activate Application o Enter the Activation Code and click “Submit”

Personalize your MPIN o Enter your Current 6-digit MPIN o Enter your New 6-digit MPIN o Confirm your New 6-digit MPIN o Click “Submit”


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Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Accounts Click OK to confirm balance inquiry Balances of all accounts enrolled will be shown

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Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Accounts Click OK to confirm balance inquiry Balances of all accounts enrolled will be shown Click the account to view the transaction history Click OK to confirm Last 3 financial transactions of account will be shown


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Buy Prepaid Load

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Buy Load Enter mobile number or choose from contact list Choose load denomination Choose source account Turn ON the ‘Favorites’ field to save the details for future reload Click Submit Click Confirm Indicate a name for the saved favorites Enter 6-digit MPIN Click Submit



Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Transfer Funds Select To Own Account Choose source account Choose target account Enter Amount Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Enter 6-digit MPIN Click Submit


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Transfer Funds to Other Account

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Transfer Funds Select To Other Account Choose the 3rd party (target) account Enter Amount Choose source account Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Enter 6-digit MPIN Click Submit


Pay Bills

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Select Pay Bills Select the biller category Choose from the list of available billers Enter subscriber number and reference number (if applicable) Enter the amount to be paid Choose source account Turn ON the ‘Favorites’ field to save the details for future reload Turn ON the SMS Receipt field to receive the transaction confirmation via SMS Click Submit Click Confirm Indicate a name for the saved favorites Enter 6-digit MPIN Click Submit


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Change MPIN

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Change MPIN Enter New MPIN Re-enter New MPIN Confirm MPIN change Enter current 6-digit MPIN Click Submit


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Change Email

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Change Email Enter new email address Click Submit Click Confirm Enter 6-digit MPIN Click Submit


Call Customer Care Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select Contact Us User have the option to call the hotlines or email Metrobank


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MBS Android App About Page

Open the Metrobank App Enter 6-digit MPIN to log-in Click OK Click Manage Select About A brief description per transaction type will be displayed



via MENU


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Activate Mobile Banking via Smart Menu

Activating the mobile banking service in Smart Menu Open Smart Menu Select Smart Money Select Mobile Banking Select ‘Activate’ Wait for SMS confirmation that your Mobile Banking has been enabled


Activating Metrobank Mobile Banking

Open Smart Menu Select Smart Money Select Mobile Banking Select ‘Activate Bank’ Select ‘m-Pin’ Enter ‘MBTC’ as the bank code Enter 6-digit MPIN Wait for SMS confirmation that bank has been activated

*Perform ‘Activate Bank’ to refresh list of bank accounts when new accounts were enrolled.


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Go to Smart Menu and select Smart Money Select Mobile Banking Select Metrobank Select Balance Select Account or All

o (If “Account” is selected, select the account you wish to inquire from the list) Enter 6-digit M-PIN, press OK You will receive an SMS (and email confirmation with the current and available balance

of the selected or all accounts


Pay Bills

Go to Smart Menu and select Smart Money Select Mobile Banking Select Metrobank Select Pay Bills Select My Bills (for saved billers) or Others (unsaved billers Enter Biller Code Enter Biller Account Number press OK “Pay from” will appear, press OK Select source bank account Enter Amount to be paid A flash message requesting confirmation will appear. Press OK Enter MPIN and press OK Receive SMS confirmation.


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Transfer Funds to Own Account Go to Smart Menu and select Smart Money Select Mobile Banking Select Metrobank Select Transfer “Transfer to” will appear, press OK Select target bank account number “Transfer from” will appear, press OK Select source bank account number Select PHP from list of currencies Enter Amount to be transferred A flash message requesting confirmation will appear. Press OK Enter MPIN and press OK Receive SMS confirmation.


Buy Smart Prepaid Load

Go to Smart Menu and select Smart Money Select Mobile Banking Select Reload Prepaid Select Own Buddy (for own mobile number)* “Pay from” will appear, press OK Select source bank account number Select amount of load from the list A flash message requesting confirmation will appear. Press OK Enter MPIN and press OK Receive SMS confirmation.

* Also available are My Contacts (for saved mobile numbers) Others (for other mobile numbers)


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Go to Smart Menu and select Smart Money Select Mobile Banking Select Last 3 Transactions Select bank account number Enter MPIN and press OK Receive last 3 transactions via SMS and email.


Change MPIN

Go to Smart Menu and select Smart Money Select Mobile Banking Select Change m-PIN Enter Old m-PIN Enter New m-PIN Re-enter PIN (new) Receive SMS / email confirmation


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Call Customer Care Hotline

Go to Smart Menu and select Smart Money Select Mobile Banking Select Call Us Enter m-PIN Smart will connect customer to 8700-700


FREQUENTLY ASKED QUESTIONS

What is Metrobank Mobile Banking?

This is the bank's enhanced service delivery channel which allows you to do various banking transactions using your mobile phone through an applet (MBS Applet) application (MBS iOS App) downloaded to your phone.

No need to change anything, be it your SIM card, telecom provider or mobile number.

Is Metrobank Mobile Banking available 24 hours a day?

Yes, Metrobank Mobile Banking is available 24 X 7.

What transactions are available via Metrobank Mobile Banking?

MBS Applet MBS iOS App MBS via Smart Menu

Inquire balance Transfer funds (Own and 3

rd party)

Pay Bills Buy Prepaid Load (Globe, Smart and Sun - yours

or someone else’s) Request Transaction

History Change MPIN

Inquire balance Transfer funds (own and 3

rd party)

Pay Bills Buy Prepaid Load (Globe, Smart and Sun - yours

or someone else’s) Request Transaction

History Change MPIN Change Email Address

Inquire balance Transfer funds Pay Bills Buy Prepaid Load (Smart only - yours or someone

else’s) Request Transaction History Change MPIN Reload Smart Money Reload Smart Trade Money

Account

May I use any cellphone brand/model? MBS Applet You may use any Java-enabled cellphone unit that is MMS/GPRS ready.

MBS iOS App You may use your iPhone / iPad / iPad Mini / iPod Touch with iOS v4.3 or later.

MBS via Smart Menu You may use any model or brand of mobile phone. Since the service is SIM-based, you

may change mobile phones and still have access to our mobile banking service as long as you are using the same Smart SIM.


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What benefits can I derive from Metrobank Mobile Banking? Convenience no need to line up at branches or payment centers transact anytime, anywhere stay connected – no more running out of load pay bills on time

How secure is it to do banking transactions via Metrobank mobile banking?

Security is one of the first things we considered in developing Metrobank Mobile Banking. For one thing, all transactions require you to key in your MPIN. Also, firewalls are used to prevent any unauthorized access to information and all messages go through an encryption process to ensure its security.

Enrollment Is there a service charge for enrolling in this facility?

Enrollment is free of charge; however, there will be regular charges applied by telco providers on data usage.

Who may enroll to Metrobank Mobile Banking? Metrobank Mobile Banking is available to all individual Metrobank clients with peso

savings and current accounts and with active subscription to any of the Telco providers (Globe, Smart and Sun).

How fast is the response time of Metrobank Mobile Banking? The average response time for transactions is 15 to 45 seconds.

Is the service available to other Globe or Smart affiliates? Yes even subscribers of sub-brands of major Telco carriers are supported (Talk and Text,

TM, etc.)

How do I begin using the Metrobank Mobile Banking Facility? You may visit your depository branch or enroll via your Metrobankdirect account


Enrollment via Depository branch Go to depository branch, approach the New Accounts desk and fill out the Metrobank

Mobile Banking enrollment form. Have the NAC process your enrollment. Key in your nominated MPIN and once processed, you should receive a text message

advising you of the steps you need to do to activate and download the mobile banking application in your phone.

If the registration is successful, you will receive a text message confirming the activation of your mobile phone to Metrobank Mobile Banking, after which you may begin using Metrobank Mobile Banking immediately.

Enrollment via MBDirect Log in to your MBDirect account Click ‘Options’ Click ‘Enroll’ Click ‘Mobile Banking’ Accomplish the enrollment form by selecting the accounts to be enrolled and enter your

temporary 6-digit MPIN Submit the accomplished form and enter the one time password sent to your mobile

number to confirm enrollment Once registration is successful, you will receive a text message confirming the activation

of your mobile phone to Metrobank Mobile Banking, after which you may begin using Metrobank Mobile Banking immediately.

May I enroll my account using more than one mobile phone? Yes, enrollment of an account using more than 1 mobile phone is allowed at your

depository branch. All you have to do is to indicate your other mobile phone numbers on the enrollment

form.

May I enroll more than 1 account in my mobile phone? Yes, you may enroll multiple accounts to be accessed in one mobile phone. Just

indicate your bank account number(s) on the enrollment form.

Do I have to have an email account to avail of this service? No, an email account is not a mandatory requirement. An email address is optional. This will just serve as a back-up for all the notification

messages you will receive when you start using the service. Aside from duplicate SMS for transaction notification, you will also receive enrollment status such as approval of requests and other notification related to the service such as maintenance schedules and service updates.


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What do I do if I want to enroll additional accounts whether my own or another person’s account?

Enrolment of additional accounts whether your own or someone else’s, are currently being processed at the depository branch where you enrolled your mobile banking service. For Smart MBS, only OWN accounts will be reflected in the list of bank accounts.

MBS Applet users may need to update his account list to access the additional accounts enrolled. While MBS via Smart Menu users need to activate the Metrobank mobile banking in the Smart SIM again to update the list of bank accounts. * Third Party accounts enrolled as target accounts may only be seen using the Metrobank MBS Applet.

Downloading of MBS Applet

I tried to download the link but I received the error “Packet Data Unavailable” or Subscribe to Packet Data First”, what does this mean?

This means that your phone’s GPRS/MMS settings are not yet activated.

While trying to download the link, the screen displayed this message “The link you are trying to download has expired. To request for a new Link, text ‘Metrobank Get’ and send it to 0917-851-MBTC(6282)”

The link has an expiry of 7 days, just follow the instructions on the message to request for a new link.

Why is GPRS/MMS activation required? The GPRS activation is required only once during downloading of the applet as this

requires internet connection.

Fund Transfer May I transfer funds to another person's Metrobank account?

Yes, fund transfers may be made to another person's Metrobank account provided that it is first enrolled as a target account under Metrobank Mobile Banking. * 3rd party fund transfers may only be done via MBS applet, iOS and Android Apps.


May I transfer funds to accounts maintained at other banks? No, fund transfers may only be made to and from Metrobank CASA accounts.

May I transfer funds to my other accounts maintained at other Metrobank branches?

Yes, fund transfers may be made to accounts under your own name and maintained at other Metrobank branches provided that they are enrolled as well to the mobile banking service.

Is there a limit to the amount I can transfer? You may transfer a maximum amount of P40, 000.00 per day from each source account.

Bills Payment Do I need to enroll the bills I will pay thru Mobile banking?

No, enrollment of billers are not required. You may pay yours or someone else’s bills regularly or just one time as needed.

However, it will be more convenient to save the biller account details for bills you regularly pay. You may do this in your Mobile Banking applet yourself by just choosing the “Yes” on the Save Biller Account field the next time you pay that particular bill.

What establishments may I pay through Metrobank Mobile Banking?

Cable:

ACCTN, INC.

Central Luzon Cable Television Network

Cignal TV Inc.

HI Tech Cable TV Inc.

MLamb Tarlac Credit Cards:

Citibank

HSBC

Metrobank

Security Bank MC/Diners

Standard Chartered


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Insurance:

AXA Phils Peso

Charter Ping An Insurance Corporation

Climbs Life and General Insurance

FWD Life Insurance Corporation

Himlayang Pilipino Plans, Inc. Payments

Medicard Philippines, Inc.

Paramount Life And Gen Ins Corp

PHIL LIFE Schools:

Adventist University of the Philippines

Ateneo Business School

Ateneo de Davao

Ateneo de Zamboanga

Ateneo Grade School

Ateneo High School

Ateneo Law School

Ateneo Loyola School

Ateneo School of Medicine

Brent Hospital & Colleges

Canossa Academy-Calamba Laguna

DLSU - Dasmarinas

Dr. Yanga's Colleges, Inc.

Far Eastern University (FEU)

Fatima University - Valenzuela

Fatima University-Antipolo

Fatima University-Pampanga

Fatima University-Quezon City

Holy Name University

ICA - GH

Indiana Aerospace University

John B. Lacson Foundation Maritime University, Inc.

Jubilee Christian Academy Inc.

LPU Cavite

LPU-St. Cabrini

Lyceum of the Philippines Laguna

Our Lady of the Pillar College

Phil. Academy of FAMI

Philippine College of Surgeons

SHS - Ateneo de Cebu

Sienna College of Taytay

Siliman University

St. Paul College Pasig

St. Stephen High School

STI-Cubao

UC-Banilad (University of Cebu - Banilad)

UC-LM (University of Cebu - Lapu-Lapu & Mandaue)

UC-MAIN (University of Cebu - Main)

University of Baguio


University of San Jose Recoletos

University of Sto. Tomas

University of Sto. Tomas

Xavier School - Greenhills

Xavier University Telecom:

Altus Communication

Globe Telecom

Innove Communication

Smart Utility:

Balibago Waterworks

BATELEC I

Clark Water Corp.

Laguna Water

Manila Water

Maynilad

Meralco

TARELCO (Tarlac II Electric Cooperative Inc.)

VECO Others:

Abacus Securities Corporation

ABRA

Aeon Credit Service

Air Freight 2100 INC

Angping & Associates Sec. Inc.

ARMSCOR Shooting Ranges Inc

ASCI Makati

ASCI Marikina

Auto Zoomzoom, Inc.

Ayala Alabang Village Association

Bay Gardens Condominium

Cebu Belmont Inc.

Cebu CFI

Cebu Oven Magic Corporation

Cebu Sky Intl - Invoice

Cebu Sky Intl-Container

Central Luzon Doctors Hospital EI

Coke ARSS

Coke - Key Accounts

Coke International

Coke ARSS

COL Financial Group, Inc.

Comclark Network and Technology

Converge Information and Communication Technology

Cosmic Technologies, Inc.

CSTA

Daughters of St. Paul

DII

Doxo Ingredients Inc


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Eagle Cement Corp

E-Gizmo Mechatronix Central

EPrime Business Solutions Inc.

Essilor Phils - Luzon

Essilor Phils - Mindanao

Essilor Phils - Visayas

Essilor-Dagupan

Excel First Review Center

Family Vaccine and Specialty Clinics Inc.

Father Al's Children Foundation Inc. (FACFI)

Fiesta Tours And Travel Corp

Filinvest Land, Inc

First Metro Securities Brokerage Corp.

First PGMC Enterprises Inc.

Foodsphere Inc.

Forest Hills Golf and Country Club

GBHI

GMA Kapuso Foundation

Grolier International Finance

Herbalife Intl Phils. Inc.

HMC Inc.

Home Credit

Home Shopping Network, Inc.

Horizon Land

Hyco Laboratories Co. Inc

Icanserve Foundation

Ideal Optical Supply

IDP Education Pty Ltd

Ilocos Norte Electric Coop

Innovention Food Asia

Innovention Food Resources

JB Tirol Boracay Properties Inc

Jeida Farm Supply Corp.

JNJ Summithill Inc

Jollibee Foundation

Judphilan Foods Corporation

Julies Franchise Corp.

King Solomon and Associates

Kingsville Property Holdings

Lamsan Inc

Leisure Farms Village

Major Homes - Pacific Avelex

Marquinton Residences

Mega Cellular Network

Megavia Motor

MHCS-Mabalacat

Mission Society of the Phils

Montanosa Patoral Resoursec Corp

MSMSI - Calamba

MSMSI - Los Baños

Natasha


National Shrine of St. Jude

Nexus R Asia Inc

Noveliz Solutions Inc

NSO Helping Plus

One Rockwell Condo Corp.

Pag-Ibig Fund (Individual)

PAMET-Phil Assoc of Med Tech

Philkraft Wellness Corp

Pioneer Life Inc

Prifood Corporation

RBC MDC Corp

RCBN Bahay Pari

Red Ribbon Bakeshop Inc.

Review Innovations Inc

Rockwell Land Corp

Rockwell Residential Towers

Roman Catholic Arch of MNL-PCF

Roshan Commercial Corp.

Seaoil Philippines Inc

Seibu Tower Condominium Corp

Serendra Condo Corp 2

Shangri-La's Boracay Resort & Spa

Shoketsu SMC Corp.

Sta. Ana Multi-Purpose Coop.

STSN

Summithill Holdings Inc

Sunstar Publishing Inc.

Suzuki Philippines Inc.

TBC

Technoblend Inc

The Area President CJLDS

The Manansala Condo Corp.

The Oriental Place Condominium Assn Inc

Toyota Abad Santos

Toyota Cubao Inc.

Toyota Dasmarinas Cavite

Toyota Financial Services

Toyota Manila Bay

Toyota Marikina Service Station

Tzu Chi Foundation

U-BIX Corporation

UNI-Ship Inc-CD

UNI-Ship Inc-SNL

Valley Golf and Country Club

Victory Liner Inc.

Virgen Del Pilar School Rodriguez Inc.

Winsome Development Corp

Yamaha Motors Phil.


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MBS via Smart Menu

Utility / Company Name Smart Biller Code BATELEC I 05050 Citibank Credit Card 01007 Essilor - Dagupan 99055 Father Al's Children Foundation Inc. (FACFI) 99056 HSBC Credit Card 01020 ICA - GH 07048 Manila Water 05025 Maynilad Water Services Inc. 05009 Meralco 05010 Metrobank Credit Card 01017 Our Lady of Fatima University 07001 Phil. Charter Insurance Group 02055 Security Diners 01009 Shangri-La's Boracay Resort & Spa 16029 Siliman University 07033 Smart Telecom 03006 Standard Chartered Credit Card 01016 Sun Cellular 03007 Thinking Tools 99057 Visayan Electric Co. Inc. 05051 More billers will be added soon.

Prepaid Reload What airtime denominations may I load?

Can I reload someone else's phone? Yes, aside from your own phone, you may reload someone else’s phone. For added convenience you may select the phone number you wish to load by

choosing from your phone’s contact folders. If you regularly send load to this mobile number you may save the details by just

choosing the “Yes” on the Save field the next time you send load to that particular mobile number.


MBS iOS App Do I have to have a SIM on the iOS device?

No, you may link any enrolled mobile number to the MBS iOS App. The Activation Code shall be sent to the enrolled mobile number as an SMS.

Does the Activation Code have validity? Yes, for security, the Activation Code shall remain valid for 30 minutes. The user must

get another Activation Code if he was not able to activate within 30 minutes. Remember, each user will only be allowed up to three (3) Activation Codes per day. This

is reset to zero at 1:00 a.m. of the following day.

Other Inquiries

Can I still use the mobile banking service when I change my cellphone unit?

Yes, you may still use the Metrobank’s Mobile Banking service since it is your Mobile No. (SIM) that is enrolled. You just need to redownload the applet to your new phone.

Just follow the same procedure as you did when you first downloaded the applet. You will be required again to nominate a new 6-digit MPIN, this time the current MPIN will be the MPIN you used in your old cellphone.

What will I do if I forgot my MPIN and my mobile banking account was locked? You may request for a reset of your MPIN. Currently, resetting of MPIN can be done

thru the depository branch where you enrolled your mobile banking service or via self-MetrobankDirect service facility to nominate temporary MPIN. User has to log in and must go to Options > Enroll > Mobile Banking Enrollment.

What do I need to do to deactivate my mobile banking service if in case my phone got lost or stolen?

For clients enrolled using a pre-paid SIM: You may request for termination of your mobile banking service. Currently, termination

of mobile banking service can be done thru the depository branch where you enrolled your mobile banking service. User has an option to call Contact Center for proper handling. To continue using Metrobank’s Mobile Banking service, you may enroll your new number (SIM).


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For clients enrolled using a post-paid SIM: You may request for termination of your mobile banking service. Currently, termination

of mobile banking service can be done thru the depository branch where you enrolled your mobile banking service. User has an option to call Contact Center for proper handling. Once, you have your new SIM (same post- paid number) you may again reactivate your mobile banking service thru your depository branch, you just need to redownload the applet to your new phone.

Who do I call if I have queries regarding the service, like failed transactions, functionalities, etc.?

You may contact us thru the following: Contact Center Hotline 8700-700 Or thru 1-800-1888-5775 (Domestic toll-free landline for provincial areas)

E-mail us at [email protected]

Documents

MOBILE BANKING SERVICE · 2016. 11. 2. · Mobile Banking User Manual | 6 6 Verify the enrollment details, enter the SMS OTP sent to the registered mobile number and click Confirm