MMS Manual Ver3

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MAINTENANCE MANAGEMENT

MANUAL

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ContentsABBREVIATIONS AND DEFINITIONS......................................................................................4

PREAMBLE....................................................................................................................................5

CONCEPT OF MAINTENANCE MANAGEMENT.....................................................................6

MAINTENCE PRIORITY RATING .............................................................................................8

WORK TYPES..............................................................................................................................10

WORK REQUEST........................................................................................................................12

MAINTENACE WORK ORDER (MWO)...................................................................................15

WEEKLY SCHEDULE FORM....................................................................................................18

MAINTENANCE BACKLOG INVENTORY...........................................................................20

PLANNED MAINTENANCE PROGRAM..................................................................................22

INCIDENCE (FAULTS) MANAGEMENT IN PEMS.................................................................22

VOCABULARY............................................................................................................................23

MAINTENANCE MATERIALS MANAGEMENT SYSTEM....................................................24

MAINTENANCE MATERIALS PAYMENT..............................................................................26

PREVENTIVE MAINTENANCE CHECKLIST..........................................................................26

MAINTENANCE ASSET INVENTORY.....................................................................................27

PLANT/EQUIPMENT HISTORY FILES....................................................................................28

MAINTENANCE MANGEMENT REPORTS.............................................................................30

MMS RESPONSIBILITIES AND DUTIES.................................................................................32

MMS RESPONSIBILITES AND DUTIES..................................................................................33

MMS RESPONSIBILITIES AND DUITES.................................................................................34


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NEW MMS ACTIVITIES AND UPDATE S...............................................................................35


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ABBREVIATIONS AND DEFINITIONS

1.1 Abbreviations

MMS - Maintenance Management System

Request - Work Request on PEMS

WO - Work Order on PEMS

PM - Preventive Maintenance

MMMS - Maintenance Materials Management System

CMMS - Computerized Maintenance Management System

PEMS - Plant and Equipment Maintenance System

TMS - Transport Management System

D&S - Distribution and Supply

CBD - Copperbelt Division

BIS - Business Information Systems

KPI - Key Performance Indicator

1.2 Definitions

Equipment = Maintainable asset

Network = Distribution equipment and auxiliaries

Activity = Detailed method used to process an MMS function

Stakeholder = Operations, Safety, Maintenance, Finance, Stores, Purchasing, Human

Resources and Technical Services.


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PREAMBLE

The purpose of this MMS manual is to highlight the maintenance management system activities

developed to promote a culture of planning, execution, monitoring and control of maintenance

activities using PEMS and other closely related BIS applications as enablers. These activities are

aimed at standardizing maintenance practices in CBD and will serve as a basis for continuous

improvement of the maintenance function. Management attaches great importance to the

information provided by PEMS and other related business applications as decision support

systems. Therefore, proper utilization of PEMS and other related business applications is a

critical success factor.

SCOPE

This manual is applicable to all maintenance related processes performed in Kitwe, Chingola,

Mufulira and Luanshya regions.


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CONCEPT OF MAINTENANCE MANAGEMENT

1.3 Purpose

To summarize maintenance management system and its benefits

1.4 Policy

Maintenance functions will be planned, organized and effectively controlled to achieve customer

satisfaction.

1.5 Activity Description

MMS is a system whereby maintenance tasks and resources are keenly planned, organized and

controlled to meet the following objectives:

Reduced maintenance costs as a result of planning intervention that aims at minimizing the

frequency of equipment breakdown.

Increased equipment availability and reliability due to reduce equipment breakdown

frequencies.

Increased tool time arising from advance preparation of all maintenance logistics.

Increased labour productivity as each employee is scheduled for a shift of meaningful work

prior to shift start.

Control of maintenance activities through the work order system.

Increased useful life of the equipment.

Optimizing the stock of spare Parts.

DRIVERS OF MMS

Maintenance Planners and Schedulers

Assets Register.

52 week maintenance plan

Commitment and involvement of stakeholders.

Weekly scheduling of maintenance activities


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An effective maintenance work order system.

An effective backlog control system

Clear and concise Key Performance Indicators (KPI)

A well managed notification system.


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MAINTENCE PRIORITY RATING

1.6 Purpose

To provide maintenance department, with an indication of the relative importance and hierarchy,

of planned and unplanned works.

1.7 Policy

Maintenance priority rating will be applied to the following documents:

Work requests

Work Orders

1.8 Priority Levels

The following logic will be followed when assigning priorities to work requests:

Emergence (P0): P0 rating (emergency) will apply to any identified abnormal or faulty

conditions hazardous to life and equipment or loss of energy flow. Upon validation the executor

shall repair immediately, paper work to follow later. These works can override the jobs on the

daily schedule.

Urgent (P1): P1 rating (urgent) will apply to any identified faulty or abnormal condition where

serious safety hazard exists or distribution of energy will be interrupted unless the defect is

repaired within 7 days. Upon validation the executor can carry out a repair job within 7 days.

These works can override the jobs on the weekly schedule.

NORMAL (P2): P2 rating (Normal) will apply to any identified faulty or abnormal condition

which is not hazardous to life and equipment or will not result to interruption of power if not

corrected within 14 days. Upon validation such works should be planned and executed within the

next 14 days.

These works can interrupt selected jobs on the monthly schedule.


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NEXT PM (P3): P3 rating (Next PM) will apply to all faulty or abnormal conditions that have

no consequences till the next preventive maintenance. Upon validation such works should beplanned and executed in the next PM.


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WORK TYPES

1.9 Purpose

To categorise all works in PEMS so as to be able to identify the various types of jobs that are

being executed

1.10 Policy

All works that are being carried out in the system need to be classified according to work type.

This also facilitates easy preparation of reports according to various work categories.


The under listed are the types of works encountered in the execution of jobs under MMS. The

selection of these work types shall apply in both the Request and Work Order modules.

1.11.1 Planned Corrective Work

This shall apply to works that are to be executed from the 52 week plan and those jobs arising

from requests with priorities P2 and P3 ie non emergency or urgent jobs.

1.11.2 Routine Maintenance

This shall apply to works that are to be executed in connection with works that are routinely

done on a regular basis such as inspection, cleaning, oiling etc. This are planned jobs with

priority P2 or P3.

1.11.3 Predictive Maintenance

Predictive Maintenance or Condition Based Maintenance attempts to evaluate the condition of

equipment by performing periodic or continuous (online) equipment condition monitoring. The

ultimate goal of Predictive Maintenance is to perform maintenance at a scheduled point in time

when the maintenance activity is most cost-effective and before the equipment loses performance

within a threshold. This is in contrast to time- and/or operation count-based maintenance, where


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a piece of equipment gets maintained whether it needs it or not. Predictive maintenance will

always have planned or scheduled start date and time hence it is planned work.

1.11.4 Project or Modification Work

This shall apply to works that are to be executed in connection with project works or overhauls

being carried out. This are planned jobs with priority P2 or P3.

1.11.5 Emergency Unplanned Work

This shall apply to works that are to be executed under emergency and urgent situations. This

arises when there is loss of supply and where safety of life and equipment is threatened.

Unplanned emergency works shall be executed on priority P0 or P1 and as such these jobs take

priority over planned jobs.


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WORK REQUEST

1.12 Purpose

To be used when requesting for corrective maintenance works. It will also provide a means of

screening and authorizing work requests in to Work Orders.

1.13 Policy

Work requests shall be raised in PEMS by Maintenance Planning Office, Operations or any

Maintenance Supervisors. Validation (Acceptance/Rejection) will be done by Maintenance

Planning Department.


When the need for a work request arises, the originator will raise a work request in PEMS by

populating the under listed data fields in general data and other data panel;

Functional Code

Supervisor

Description of request

Description of fault or work required

Detection Date

Operating Condition

Work Type

Priority

Responsible department and section

Originators identity

If the detected defect is an emergency, the operations or the control staff should use the quickest

channel of communication to inform the executing department. The executing department shallproceed to carry out the work on the basis of the request. In the meanwhile, the operations or

control staff shall raise the work request in PEMS as documentary evidence. Upon completing

the work, the executing department shall accept the work request in PEMS and update theresulting work order with what has been done.

If the detected defect is not an emergency, operations or control staff shall raise a work request inPEMS with a priority rating other than P0. The maintenance engineer shall carry out an initial

assessment of the works to determine the tasks and the material requirements. Thereafter the

maintenance engineer shall accept the work request and add the task and materials to the

generated work order. This work order can break into the weekly schedule or be added to thebacklog depending on priority and resource availability.


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WORK REQUEST

General Data

Figure 1 - Work Request Details General data window (source - PEMS)


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WORK REQUEST Contd

Other Data

Figure 2 - Work Request Detail - Other Data window (Source - PEMS)


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MAINTENACE WORK ORDER (MWO)

1.15 Purpose

A work order is a tool that assists planning, organising and controlling maintenance activities by

providing a formal identification and full definition of maintenance work required.

1.16 Policy

All maintenance works will be planned, assigned and controlled by maintenance planning by

means ofPEMS generated Work Orders (WO). By and large, maintenance planning shall not be

involved in emergence works except where the scope of work is significant and requires aplanned approach. For instance repairing a faulty cable or where a significant portion of an

overhead line has fallen.

1.17 Activity description

All planned maintenance Work Orders will be prepared by maintenance planning office.

The Planning office will enter the following details:

Functional Description

Description of Maintenance Works

Priority

Operation Condition

Work Type

Responsible Supervisor

Planned Dates

Maintenance Group

Maintenance Crew

Attach procedures & Instructions

Cost code


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The planning office will then liaise with concerned executing supervisor to estimate, and then

populate the fields for planned resources; i.e. labour, special tools, equipment, materials andspares required to complete the work.

Once the maintenance work order has been updated on PEMS, the Executors are able to have

access using their profiles and can requisition the planned materials from stores and provide

feedback by modifying the actual details. Maintenance Supervisors will responsible for changing

status of WO from planned to progress and then to complete status.

The Maintenance Supervisor shall ensure the under listed details are updated before taking the

WO into the status completed;

1. WO Management

Narrative description of works carried out.

Failure details(if the work type is breakdown)

Stops

Tasks(if any)

Actual Start and End date for Job

2. Management Control

Business Unit

Cost Centre

Expense Account

3. Resource Provision

Actual Labour Utilized

Materials requisitioned

Other Data (if any)


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The Maintenance Engineer, Area Manager and Operations Engineer, shall ensure data integrity

before changing the status of the Work Orders to closed.The maintenance planning office will coordinate with other support functions to ensure that all

logistics are in place for scheduled works.

WORK ORDER

Reference 1: - PEMS Manual

Reference 2: - Creation and Handling of Work Orders.


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WEEKLY SCHEDULE FORM

1.18 Purpose

A weekly schedule is a document that projects the maintenance work load for the following

week. It shall be prepared by the planning office and agreed to by the maintenance executors and

other cross functional support teams through an appropriate forum to ensure goal congruency.

This forms a basis for preparing each crews daily schedule.

1.19 Policy

All the weekly jobs shall be projected on a weekly schedule.


Weekly schedules will be drawn from Planned Maintenance Work Orders, Preventive

Maintenance program, Notifications and backlogged work.

WEEKLY SCHEDULE FORM

ZESCO

Copperbelt Division

Weekly ScheduleAVAILABLE ON LEAVE OFF SICK ATTACHMENT UNDER

STRENGTH

OTHE

RS

REGION

PERM TEMP PLA

N

ACTUA

L

PLAN ACTUA

L

OPS MAINTENANCE

SECTION:

MONDAY TUESDAY WEDNESDAY

DESCRIPTION LAB

(No)

TIM

E

%

COM

P

DESCRIPTION LAB

(No)

TIM

E

%

COM

P

DESCRIPTI

ON

LA

B

(No)

TIM

E

%

COM

P


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WEEKLY SCHEDULE FORM back side

THURSDAY FRIDAY

DESCRIPTION LAB

(No)

TIM

E

%

COMP

DESCRIPTIO

N

LAB

(No)

TIM

E

% COMP


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MAINTENANCE BACKLOG INVENTORY

1.21 Purpose

Maintenance backlog inventory is an accumulation of planned maintenance works awaiting

scheduling or maintenance resources. The sources of backlog work would include all identified

corrective work arising from inspections or works on the master weekly reschedule that has not

been executed for various reasons such as lack of materials, maintenance windows etc.The

purpose of a maintenance backlog is to provide an effective means of identifying and monitoring

outstanding maintenance works.

1.22 Policy

All maintenance work orders that cannot be scheduled due to lack of maintenance resources shall

be posted to the backlog inventory. This shall not include unfulfilled recurring planned works

on the predetermined preventive maintenance schedule. Should experience prove otherwise, this

will be changed. Using PEMS to keep track of the maintenance backlog implies that the back

log will consist of work orders that are in the requested or on hold status only.


When a WO qualifies for admission to backlog, the requested work will be posted to the

maintenance backlog inventory

The backlog inventory must take not of the under listed details.

Works Oder No.

Description of work required.

Element Description.

Work Type.

Crew.

Maintenance Group.

Man Power requirements.

Spares and Materials and tools required.


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Projected Cost of the Jobs.

An indication of the reasons why the work order is put on hold.(Man hours, materials,

tool etc)

Once the maintenance work order has been scheduled it is deleted from the backlog inventory

Once each month the planning office shall produce an updated backlog status report and present

to respective regional management.


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PLANNED MAINTENANCE PROGRAM

1.24 Purpose

Provides formal identification of all planned maintenance due dates for all maintainable assets

during the maintenance 52 weeks calendar.

1.25 Policy

A planned maintenance program using MS project will be produced at the end of the financial

year for all maintainable assets indicating the maintenance due dates. For each facility included

on the plan, a PM checklist shall be developed.


Planning Office will develop a planned maintenance program for all maintainable assets in

conjunction with Operations, Maintenance and other service departments. The planned

maintenance program will be distributed to all executors.

The maintenance instruction may include one or more of the under listed vocabulary, hence the

need of defining for the purpose of common interpretation.

INCIDENCE (FAULTS) MANAGEMENT IN PEMS

1.27 Purpose

To manage all materials and labour feedback in PEMS to facilitate accountability for such

resources used during fault incidences. Incidences are faults that are attended to on the spot by


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faults men. However when the magnitude of these faults are too complex to be handled by faults

men, a notification is made to the planning office by way of request or IMS-PEMS inter phasefor the works to be managed through the planning office.

1.28 Policy

All materials drawn for the purpose of resolving incidences and labour utilised need to be

properly accounted for in PEMS. Materials for faults will have to be drawn from stores in

advance such that materials for faults are available when needed.


A work order for the management of faults shall be raised at the beginning of each month with

the estimated material requirements requisitioned in this works order. The work description of

this works order shall be Faults Management. The materials will be kept in a secure place

where it will only be accessed by the Faults Coordinator or any other person assigned by the

Regional Manager. Once the faults are cleared, the information is updated in the work order for

materials and labour used including a brief account of incidence in the work order tasks. This

information shall be updated in the work order by the person in charge of operations such as the

operations engineer, technologist etc on a daily basis.

If for some reason further requisitions of material and tasks are required, supplementary child

work orders can be raised to support extra information and requisitioning. At the end of the

month all unused materials are returned and then re- issued to the succeeding work order in the

following month. The work orders should not overrun the months. This is to say that all work

orders raised in the particular month should be closed within that month for ease of report

preparations and monthly accountabilities.

VOCABULARY

1.30 CHECK

An instruction to compare with a predetermined standard e.g. Line Current the level must be

checked against a certain rating.


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1.31 INSPECT

An instruction to look over the component for obvious defect, e.g. Inspect Pole Mounted

Transformers for oil leaks a quick look at the PMT will determine whether the leaks have

taken place.

1.32 EXAMINE

An instruction to carefully study and test the component for all possible defects, e.g. Examine

breaker contacts the contacts must be thoroughly cleaned and all parts must be studied indetail. The movement and pitting of the contacts must also be ascertained.

1.33 TEST

An instruction to carry out a procedure which will without dismantling, detect the presence of

defects, e.g. Test relay operation by carrying out current injection on the relay, one can

ascertain the operating condition of the relay.

1.34 SECURELY/SECURITY

This term informs the workman that the particular component must be attached as firmly as the

operating junction allows, e.g. Ensure all loose connections are secure to ensure security of

operation.

MAINTENANCE MATERIALS MANAGEMENT SYSTEM

1.35 Purpose

To provide a method for controlling the procurement and utilization of maintenance materials


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1.36 Policy

The Maintenance Materials Management System (MMMS) will control all maintenance

materials requested for scheduled work.


Stores/Procurement will develop a procurement plan to support the requirements of the 52 week

Maintenance Plan.

When a work order requiring materials is generated and issued by Planning Department, Stores

Management will be notified.

If the materials are available in stores, the work will be considered for scheduling during the

planning week. Stores will ensure that materials re-order levels are maintained in order to sustain

an achievable preventive maintenance program.

If materials are not available in stores for immediate to facilitate corrective maintenance, then

Maintenance Planning will then post the job to the maintenance backlog. The head of concerned

maintenance department will provide the specifications of the requirements (spares /materials) in

collaboration with the Maintenance Planning Office to procurement department in order to run

the procurement process.Follow up on the status of the materials/ spares will be made by both concerned executing

department and Maintenance Planning.

When the procured materials arrive in stores, the stores management will notify the head of

department/section concerned. The supervisor from the requesting department concerned will

inspect the materials to certify the specifications before being finally received into stores.

The backlog job can then be scheduled. When the jobs have been scheduled, the executing

supervisor will take up the responsibility to requisition the materials on PEMS collect from

Stores.

Excess materials remaining after completion of jobs must be returned to stores using the

prevailing stores materials return procedure.


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MAINTENANCE MATERIALS PAYMENT

1.38 Purpose

This activity provides a form of management in the procurement of maintenance materials as

required by MMS.

1.39 Policy

All payments for maintenance materials arising from MMS work will be controlled by the

maintenance materials payment system. Payment for urgent maintenance materials will not be

controlled by this procedure.


Accounts staff will declare available funds for the weeks

Concerned executing head of department and procurement will indicate priority of

payment one weekly basis for approved orders related to backlog materials/spares.

Finance will fund the orders with higher priority first and the ones with lower priority

last.

Finance will communicate with the executing department and stores once payments are

ready.

This guide does not however supersede the existing accounts procedures and practices which

must be professionally adhered to all the time.

PREVENTIVE MAINTENANCE CHECKLIST

1.41 Purpose

To provide laid down preventive maintenance work activities on maintainable assets so that the

artisan follows the recommended procedures for carrying out maintenance functions.


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To provide a standard procedure of preventive maintenance work reporting by the artisans

1.42 Policy

A preventive Maintenance (PM) checklist will control each preventive maintenance works.


Executing departments will develop equipment PM checklist for all equipment that is included

on the planned maintenance program. The checklist will be uploaded on to PEMS as external or

internal documents.

When preventive maintenance (PM) check list for equipment has been scheduled, the planningoffice will issue a relevant PM checklist to the responsible department/section during weekly

scheduling meetings. The maintenance supervisor will then issue the PM Checklist to the

responsible maintenance artisan

The artisan will carry out work as indicated on the PM checklist and in appropriately. Any

recommendations or remarks will be indicated in the comment box

If defects are dictated during the PM works, the artisan will proceed to repair the defect, then

enter comments on checklist and provide feedback on PEMS.

MAINTENANCE ASSET INVENTORY

1.44 Purpose

This activity facilitates the identification of company assets and to ensure that each major piece

of equipment is uniquely identified and logged.


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1.45 Policy

All maintainable assets and their components shall be listed in the Divisions inventory.


The inventory will be kept and maintained by the planning office. Each item in the inventory

shall be assigned an equipment code number. This code number shall be automatically generated

in PEMS during equipment registration. The register will list the following:

Equipment code number

Equipment description

Element type

Physical location (at time of registration)

Remarks on the equipment

PLANT/EQUIPMENT HISTORY FILES

1.47 Purpose

The purpose of this document is twofold:


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To record works performed by maintenance personnel so that trend can be monitored.

To provide the means for determining the economic life of the assets.

1.48 Policy

All major repairs, services and preventive maintenance work on the equipment/network will be

entered on PEMS. External test sheets will be updated and stored in separate clearly labeled box

files.


Most of the assets history will be maintained on the PEMS, while separate history box files will

be maintained for storage of completed external checklists, Inspection sheets and detailed failure

analysis report. PEMS users will be able to access such data in the assets and maintenance

window.


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MAINTENANCE MANGEMENT REPORTS

1.50 Purpose

To be used by management as a control tool for checking the performance of the maintenance

management system

1.51 Policy

Planning office will generate weekly and monthly MMS reports for submission to management


The weekly report will be prepared based on the information extracted from PEMS and

supplemented by submissions from maintenance department during the planning meetings.

The report will include the following

Man hours planning and utilization

Labour Cost and Variances

Material Cost and Variances

Compliance to planned schedule

Unused man hours

Notifications Status

Rework events

Other performance indicators.

The monthly report will include the following man hour utilization

Monthly available hours

Monthly hours spent on planned jobs

Time spent on scheduled jobs as a percentage of the available time

Time spent on scheduled jobs as a percentage of the available time

Time spent on breakdown works

Breakdown works as a percentage of available time spent


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Total time hours

Overtime as a percentage of available hours

Total time to be carried forward for job in progress

Unaccounted man hours with possible reasoning

Backlog hours with possible reasoning change .this can be grouped by plant area or

equipment or department or any combination of the above

Preventive maintenance compliance rate

Jobs in progress


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MMS RESPONSIBILITIES AND DUTIES

1.53 Purpose

To show the various individual responsibilities and how they impact on maintenance

management system

1.54 Policy

The management of maintenance requires the active involvement of employees at all levels

every individual concerned has a responsible role to play in the overall scheme

1.55 Responsible Department

The following regions will be responsible for MMS procedure manual

Chingola Region

Kitwe region

Luanshya Region

Mufurila RegionCBD - Technical Services

Human resource

Planning department

Stores / Procurement


The following key players have been considered

1.56.1 Divisional Manager

The system is used to achieve one of the DMs primary goals to maintain all facilities and

equipment in a manner that ensures high system availability and reliability, optimal operation

costs, maximum safety, healthy and environmentally sound work atmosphere. By using feedback


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from summary reports Management is able to proactively direct subordinates toward

opportunities for; Bottom line cost reduction.

High availability of the Installations.

Increasing (improved) Productivity.

Improvement in the Reliability and the quality of Service.

Increasing the useful life of the Machinery.

Optimizing the stock of Spare Parts.

1.56.2 Regional Managers

Regional Managers are reasonable for ensuring that policies, practices and procedures as defined

in the maintenance management system are uniformly applied. Regional Managers are also

responsible for providing technical/engineering assistance to resolutions of problems and

recurring faults identified through trend analysis.

1.56.3 Technical Manager

The Technical Manager will ensure that policies, practices and procedures for common user

services as defined in the maintenance management system are uniformly applied. The Technical

Manager shall also be responsible for providing technical/engineering assistance to resolutions of

problems and recurring faults identified through trend analysis.

MMS RESPONSIBILITES AND DUTIES

1.57 Operations Department - Responsible for:

Maintenance function within the region

Coordination between maintenance, faults and operations functions

Reporting defects affecting system

Making operating equipment available for scheduled maintenance


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1.58 Planning Department - Responsible for:

Planning and scheduling maintenance to be carried out at Divisional or Regional Level.

Providing statistical reports on the performance of the maintenance management system

Coordinating materials needed to carry out the maintenance function updating of

maintenance backlog inventory

Monitor Data integrity on PEMS.

Analyzing maintenance procedures and document so as to improve efficiency and best

work practices

Managing the storage of maintenance records.

MMS RESPONSIBILITIES AND DUITES

1.59 Maintenance Supervisors

Assigning maintenance and controlling work being performed under their direct

supervision

Identification and execution of work in the respective sections

Ensuring that all pertinent maintenance is recoded on PEMS

1.60 Maintenance assistant and artisans

Providing correct feedback on maintenance as demanded by maintenance document.

Execution of maintenance work in a good workman like manner.

1.61 Stores and Procurement

Ensuring that an effective materials and procurement plan is put in place to service the

planned maintenance activities. Provide status on PR and Orders related to planned

maintenance works and backlog. Facilitate safe storage and easy retrieval of materials.

Advise on materials costs.


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1.62 Human resources

Ensure manning levels are maintained as per organization chart.

Provision of personal protective clothing to the work force.

Leave over time projections.

To provide security so that the assets are not vandalized.

Interpretation of policies pertaining to maintenance management.

NEW MMS ACTIVITIES AND UPDATE S

1.63 Purpose

To facilitate continuous improvement and revision of the MMS

1.64 Policy

The maintenance management system introduced at ZESCO - CBD seek to standardize the

maintenance processes in the four regions. To achieve this, a set of standard maintenance

procedures will be developed.

Each Activity will have the following

Stated purpose

Policy statement

Activity procedure detail or flow chart.

Each Activity will have an Activities number using an adopted serial numbering.

Each Activity will have a revision number to allow for revision to be managed.

Each Activity will have a date indicating when the procedure became effective.

The Divisional Manager prior to its implementation will approve each MMS activity.

Documents

MMS Manual Ver3