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MOBILE(415) [email protected]
INTERNZerve, Inc.San Francisco, CA2015
HEAD CASHIERForever 21, Inc.San Francisco, CA2011-2014
INTERNShannon Leahy EventsSan Francisco, CA2014
University of San Francisco
Ma2011 – 2015
Sacred Heart Cathedral Preparatory Graduated with Honors2007 – 2011 GPA: 3.65
Mac and PC ProficientMicrosoft Word, Excel, and PowerPoint ProficientSEO Analysis & Google AdWords knowledgeSocial Media Experience (Facebook, Twitter, Instagram, Tumblr, Reddit, Pinterest)Written and verbal communication skillsNegotiating prices/policiesAbility & drive to learn quickly
Melanie Murray
As an Account Maximization & Operations CS intern at Zerve, I provide high-end customer service by fielding incoming phone calls from clients, assisting them in purchasing tickets to activities and events all over the country. Aside from answering phones and assisting customers, I work closely with the Account Maximization & Operations team to help our partners with SEO analysis, client outreach, website integration, and creating mobile-friendly sites.
As Head Cashier, I interactively communicated with customers & management while processing merchandise, inventory, money & deposits, as well as upholding company responsibilities. These include: maintaining confidentiality about products, adhering to company policies, answering phones, using a POS system, effectively managing time, and following codes of conduct in a fast-paced environment. Head cashiers act as Assistant Managers in training & have high levels of customer service and team management skills.
As an intern for Shannon Leahy Events, I worked closely with the head planners of weddings and high-end events to learn the ways of event planning. Duties included, but are not limited to: filing important documents and slashed payroll costs through negotiating pricing and fees, while ensuring the continuation and enhancements of services, as well as sitting in on client meetings, taking detailed notes, picking up & shipping out important goods and documents, as well as attending and assisting in
EDUCATION
References Upon
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EXPERIENCE
Bachelor of Arts in Communication StudiesGPA: 3.6
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