Mission Essential Tasks For Mission Essential Tasks For Continuing EducationContinuing Education

Presented byPresented by

Clarence SmithClarence Smith

Dean of Continuing EducationDean of Continuing Education

May 29, 2001May 29, 2001

Essential tasks for continuing education:Essential tasks for continuing education:

Increase FTE by 20% in basic skills, occupational extension, and increase revenue in self-supporting courses.

Conduct fall and spring symposiums during semester breaks.

Develop and implement effective telephone registration procedures.

Essential tasks (continued)Essential tasks (continued)

Update the Continuing Education Accountability Plan

Simplify organizational planning to support mission essential tasks

Plan and execute move of Basic Skills to 100 Level of McLeod Building

Begin planning for migrating CE programs to the North Campus

Task one:Task one:

Increase FTE by 20% in basic skills, occupational extension, and increase revenue in self-supporting courses

To Achieve Task One We Must:To Achieve Task One We Must:

Generate 497 occupational FTE (+83)

Generate 334 basic skills FTE (+63)

Total continuing education FTE would be 831 (+146)

Continuing Education Four Year FTE Continuing Education Four Year FTE Performance and 01-02 ProjectionPerformance and 01-02 Projection

0

100

200

300

400

500

600

700

800

900

OE FTE 304 383 463 414 497

B. Sks. 275 252 261 278 334

CE FTE 579 635 724 692 831

1997 1998 1999 2000 2001

Currently Continuing Education has Currently Continuing Education has six major training areas:six major training areas:

A major training area is defined as a set of related short training courses which generates at least 40 FTE.

Can range from 2 classes to 100 classes.

2000-01 Major Training Areas2000-01 Major Training Areas

Our Strategy to Meet Essential Task One Our Strategy to Meet Essential Task One For Occupational Extension.For Occupational Extension.

Increase access in each of the Major Continuing Education Training Areas (Objectives 1-6).

Develop another Major Training Area (Objective 7).

Increase access in “Other Training” Area (Objective 8).

Objective 1: To identify and develop Objective 1: To identify and develop educational training programs to meet area educational training programs to meet area

computer training needs.computer training needs.

Action Plan:

Identify additional basic and intermediate computer classes for the Burgaw and Hampstead Campuses (+4 FTE).

Offer more on-line computer classes (BIG) (+7 FTE).

Objective 1 Action Plan: (continued)Objective 1 Action Plan: (continued)

Add twenty on-line Ed-To-Go (BIG).

On-line Medical Terminology, Medical Coding, Medical Billing, and Medical Transcription to begin Oct. 1 (BIG).

Objective 2: To develop a stronger Objective 2: To develop a stronger partnership with area medical providers by partnership with area medical providers by

meeting their workforce development meeting their workforce development needs (18 FTE/PH&S, Burgaw).needs (18 FTE/PH&S, Burgaw).

Action Plan:

Continue to partnership with UNC-W to provide NA Training (+6 FTE)

Start NA class at the Hampstead Campus (+3 FTE)

Objective 2 Action Plan (continued):Objective 2 Action Plan (continued):

Increase class size at Burgaw Campus (+6 FTE)

Add summer NA Class in New Hanover and Pender Counties (+3 FTE)

Develop entry level alternatives for students who aren’t ready for NA Training

Nursing Assistance TrainingNursing Assistance Training

Barriers:

Some Adult Care Facilities are now providing their own Nurse Aides Training on site

Stiffer entry requirements have “cooled” enrollment levels

Objective 3: To develop an innovative Objective 3: To develop an innovative programs and services that meet the programs and services that meet the

certification needs of the EMS workforce. certification needs of the EMS workforce. (6 FTE PH&S).(6 FTE PH&S).

Plan to offer our first EMS Seminar this year (+3 FTE).

Increase access to EMS Training by adding more courses (+3 FTE).

Objective 4 To provide educational and Objective 4 To provide educational and training opportunities that meet the needs training opportunities that meet the needs

Law Enforcement Training. Law Enforcement Training. (6 FTE PH&S).(6 FTE PH&S).

Develop Law Enforcement courses for Military Police ( +2 FTE).

Summary SlideSummary Slide

Objective 5: To provide educational and training opportunities that meet the certification needs of Fire Fighters (11 FTE/Hampstead).

Objective 5: To provide educational and Objective 5: To provide educational and training opportunities that meet the training opportunities that meet the

certification needs of Fire Fighters certification needs of Fire Fighters (11 FTE/Hampstead).(11 FTE/Hampstead).

Add another Fire Seminar, increase from four to Add another Fire Seminar, increase from four to five seminars per year (+3 FTE).five seminars per year (+3 FTE).

Increase Fire Training Seminar Attendance Increase Fire Training Seminar Attendance (+2 FTE).(+2 FTE).

Develop training partnership with WFD and NH Develop training partnership with WFD and NH Co. (+2 FTE).Co. (+2 FTE).

Offer Fire Certification through the use of a Offer Fire Certification through the use of a Computer Lab.Computer Lab.

Objective 6: To increase training for Objective 6: To increase training for Prison by 2 FTE (Burgaw)Prison by 2 FTE (Burgaw)

Develop One New Niche Area (2 FTE)

Objective 7: To develop another “Major Objective 7: To develop another “Major Training Area” within the BIG Division Training Area” within the BIG Division

(40 FTE).(40 FTE). Action Plan:

Develop partnership/collaboration to start innovative training program in Massage Therapy.

Continue to develop residential and commercial construction training segments to meet area needs.

Objective 8: To provide innovative training Objective 8: To provide innovative training which will support the workforce which will support the workforce

development needs in “Other Training development needs in “Other Training Areas” (12 FTE)Areas” (12 FTE)

Action Plan: Identifying continuing education needs for

professional groups and associations, including:Society for Human Resource Managers

(SHRM), morticians, HVAC contractors, substitute teachers and teaching assistants, NC League of Municipalities members.

Objective 8 Objective 8 Action PlanAction Plan (Continued): (Continued):

Increase access to Serve Safe, Spanish, Leadership, Sign Language, and the Marine Captain’s Course.

Develop courses in Spanish for MS Office Basics, Basic Construction Skills, Carpentry, and REAL Entrepreneurial (CFCC selected as one of 10 sites).

Objective 8 Objective 8 Action PlanAction Plan (Continued): (Continued):

Continue to partner with NCSU’s Industrial Extension program to promote occupational coursework that complements what CFCC offers.

Continue to offer classes at the NC National Guard training facility at Ft. Fisher as a way to increase access to CFCC programs.

Objective 8 Action Plan (continued)Objective 8 Action Plan (continued)

Partner with Lower Cape Fear Human Resources Association in providing Professional Development training to HR personnel.

Partner with Achieve Global in showcasing leadership and team building training.

Meet regularly with the BIG Center Advisory Committee to receive feedback and to soft launch new programs.

Our Plan to Meet Essential Task One for Our Plan to Meet Essential Task One for the CS/SS Division:the CS/SS Division:

Maintain the Defensive Driving Program 01-02 Projected Profit = $203,500.

Maintain the Motorcycle Safety Program 01-02 Projected Profit = $6,500.

Essential Task One (continued)Essential Task One (continued)

Add Advanced Motion Picture Course Projected Profit = $2,000.

Add Intermediate Screenwriting Course 01-02 Projected Profit = $2,000.

Pursue the Development of an IT Computer Training Partnership (BIG Center) 01-02 Projected Profit =$500.

Move Notary Public Program from Occupational Extension to Community Service

Moving Notary Public Program from OE Moving Notary Public Program from OE to Community Service will cost us 2 FTEto Community Service will cost us 2 FTE

Justification:

Under OE 400 students trained would generate $5,522.

Under CS 400 students trained would generate $20,000.

Strategy for Basic Skills to Meet Strategy for Basic Skills to Meet Essential Task OneEssential Task One

Objective 1) To develop a focused effort to address and meet the needs of adults lacking literacy skills.

Action Plan: Increase the size of the Basic Skills Advisory

Committee from five to seven members.»Add one more Community Based Agency

representing children.»Add one more Community Based Agency

representing housing.

Objective 2) Open Ten Additional Off-Objective 2) Open Ten Additional Off-Campus Sites in New Hanover and Pender Campus Sites in New Hanover and Pender

CountiesCounties Increase access to

Family Literacy Classes (1 site)

Wilmington Housing Authority (2 sites)

Public Schools (2 sites)

Pender County East (1 site)

Pender County West (2 sites)

Pender County Workforce Literacy (1 site)

New Hanover County (1 site)

Objective 3) Develop collaborative Objective 3) Develop collaborative partnerships with area agencies which partnerships with area agencies which

will improve retention.will improve retention. Action Plan: Increase Literacy efforts with the the Housing

Authority. Develop Family Literacy efforts with New

Hanover County Head Start. Study the feasibility of developing Family

Literacy for ESL Students. Utilize computers coming off-line at CFCC for

Basic Skills Labs.

Objective 4) Combine Basic Skills off-Objective 4) Combine Basic Skills off-campus efforts with other Continuing campus efforts with other Continuing

Education DivisionsEducation Divisions Action Plan: Set up Basic Skills and Computer Classes

where appropriate at off-campus sites. Set up Basic Skills and Craft Classes where

appropriate at off-campus sites. Identify suitable sponsors who would house a

Basic Skills Class.

Objective 5) To increase the number of Objective 5) To increase the number of GED Tests offered at Cape Fear GED Tests offered at Cape Fear

Community CollegeCommunity College Action Plan: Establish the Burgaw Campus as a GED

Testing site for Pender County. Offer the GED Test at least twice a year in

Pender County. Add more GED Test Dates in New Hanover

County. Consider weekend tests and weekday evening

test dates.

CE Essential Task Two: Conduct Fall and CE Essential Task Two: Conduct Fall and Spring Symposiums During Spring BreakSpring Symposiums During Spring Break

Action Plan: Offer symposia, seminars and showcases as a way to promote occupational extension programs and to increase self-support earnings (BIG,CS/SS).

Programs should address timely issues and trends.

Build on new and existing partnerships.

CE Essential Task Three: Develop CE Essential Task Three: Develop Effective Telephone Registration Effective Telephone Registration

ProceduresProcedures

Action Plan: Telephone registration will be implemented for the 2002 Spring Semester (Super 5400)

CE Essential Task Four: Update the CE Essential Task Four: Update the Continuing Education Accountability PlanContinuing Education Accountability Plan

– Action Plan: The Continuing Education Accountability Plan will be updated by Fall 2001 (Super 5400)

CE Essential Task Five: Simplify CE Essential Task Five: Simplify organizational planning to support organizational planning to support

mission essential tasksmission essential tasksAction Plan:

Utilize TeleMagic at the BIG Center. TeleMagic is a customizable software

package designed to reduce administrative time and improve customer service skills automatically documenting and handling courses taken in the past and methods of payment.

It will also target our marketing and provide excellent customer service.

CE Essential Task Five Action Plan: CE Essential Task Five Action Plan:

(continued)(continued)

Plan for full CE staff meeting twice a year to communicate changes, success, etc.

Essential Task Six: Begin planning for Essential Task Six: Begin planning for migrating CE programs to the North migrating CE programs to the North

CampusCampus

Action Plan:

– Move Law Enforcement, Emergency Medical Services, Motorcycle Training, and the Small Business Center to the North Campus.

– Consider moving Fire Training.

Essential Task Seven: Plan and execute Essential Task Seven: Plan and execute move of Basic Skills to 100 Level of move of Basic Skills to 100 Level of

McLeod BuildingMcLeod Building

Action Plan:

The Basic Sills Division will be moved to 100 level of the McLeod building by the 2001 Fall Semester.

QUESTIONS